Service advisor who helped me had a wonderful friendly - Baljit
Service advisor who helped me had a wonderful friendly attitude towards me and other clients.
Top Reviewed Specialists At This Dealership
Tarun is wonderful to deal with. - vksevans
Tarun is wonderful to deal with. Professional, courteous, knowledgeable, and very personable. A pleasant and streamlined experience all the way.
Sales and Leasing Consultant
Casey is the best service rep hands down. - OMID1
Casey is the best service rep hands down. Always happy with his exceptional service. Thank you.
My experience with Rusnak Bentley was nothing less than... - jartenos
My experience with Rusnak Bentley was nothing less than superb. From the time I entered and ordered my Bentley to the delivery process the respect and professionalism was unparalleled. Kyriakos Koniotis our sales rep is the best. He took us through the process in the most professional manner possible. His knowledge of Bentleys is unparalleled. He kept us informed throughout the process and and made the delivery of the vehicle so easy. From the paperwork to the demonstration of all the features his knowledge shined. He really cares on a person level about his clients. I will definitely be returning to order my next Bentley from him and refer him to my friends. This is the best car buying experience that I have ever had.
Thanks a million Kyriakos we love our Bentley.
Vo was the mist professional, kind and considerate - Cmgcagliostro
Vo was the mist professional, kind and considerate salesman I have ever dealt with, George went out of his way to get me the best deal.
Amazing experience - Tkrod4
I was looking for a Dodge Journey and they had four. I had priced other dealers and they beat their prices by 2,000 dollars. It was super fast an easy. And the sales associate was super nice. I was in and out in an hour.
NOTE - This dealership at this location closed and is - SD0717
NOTE - This dealership at this location closed and is under new management and location. The Alfa Romeo dealership is called K&S Alfa Romeo at 4525 Convoy St, San Diego, CA 92111 (the corner of Convoy and Balboa)
This review is based on service I received on 4/11/2022.
I made an appointment to have them look at the center control knob that was not working correctly. I could not select options on the main infotainment screen. I purchased my 2019 Giulia from a dealership up in Los Angeles with only 20k on the odometer.
I was greeted kindly by one of the service advisor Francisco ("Frankie"). Explained to him the issue was a able to write up the repair order. He then showed me around the dealership as to the waiting area, coffee and the name of their WIFI. I explained to him the I would wait until they had a diagnosis and then determine transportation arrangements back home if my vehicle had to remain at the dealership for an extended time. The good new was that the part was going to be replaced under warranty and that the part was in stock. They also noticed that the main infotainment screen was delaminating and wold also be replaced under warranty. He informed me it would only take about an hour and I am so pleased about the service I received at this dealership.
Very disappointed - Robthecarguy
November 2018. Was looking for a car to transport my 96 year old father. Got a coupon in the mail from Bob Baker Fiat. The coupon said bring in the Origional coupon and test drive a car and receive a gift. I test drove a car and presented my coupon. No one new anything about.
I came back later that day with my dad and we ended up buying a Certified vehicle.
The sales person brought us our paperwork. It had the agreed upon price plus a $1995.00 warranty.
I asked why we needed a $1995 after market warranty when we had a 4 year manufacture warranty and A certified warranty from the manufacture. She replied you don't and crossed it out.
We bought the car and she said I can only find one key. I said we are not buying it with one key. She found the second key. I asked about the owners guide she said she could not find it.
Got the car home and gave it its first Detail. I found the battery + cover missing. This is a certified car. How did they miss that
Finished the detail and found the water did NOT drain from the wiper cover as designed
I called to make an appointment no one answered the service line I kept getting voicemail and I left several voicemails over the course of four and five days with no return call Finally I called and spoke to the operator Michelle she apologized and transferred me directly to a service writer when I mentioned my previous five phone calls he said yes they're having a problem with their phone system
I finally made an appointment and took the car in. Service writer said he ordered the part. Can take a month to come in. I said a month. He said it's not life threatening.
That was in November 2018 fast forward to January 2019 I've heard nothing from the dealership. Again I called several times and left several voicemails no return call remembering the first experience I called and spoke to Michelle the operator and I asked for service manager after about 10 minutes she came back and indicated he had just left while the service manager left knowing someone was on hold wanted to talk to him Michele asked me to stay on the line while she looked into this she was able to determine that both my owners manual and parts were in stock both had been in stock since the middle of December but nobody bothered to call me
I drove by the dealership to pick up the owners manual and to confirm if the part was indeed in stock I spoke to the parts manager who indicated the part was indeed in stock
I walked up to the sales area and asked for the general manager Kurt Andersen I was told by a lady that I needed to check with the receptionist and she pointed to an empty desk I informed her the desk was empty and again asked for Kurt Andersen again she told me I would have to see the receptionist I later learned this woman is a sales person at the dealership wow very helpful indeed
I was able to speak to Kurt Andersen and explained everything that was going on and my frustrations with their dealership he apologized If you days ago I called to schedule our free oil change and have that part installed I was told they were booked for the next two weeks I asked about the express oil change again they responded we're booked for two weeks I was finally able to schedule an appointment for next week to have both the oil changed and the defective or broken part replaced
At this point I feel the dealership is poorly run poorly managed the Fiat Alpha Romero service department is a joke the babies are extremely small and difficult to get to and now they've added alph at this point I feel the dealership is poorly run poorly managed the Fiat Alpha Romero service department is a joke the bases are extremely small and difficult to get to and now they've added Mazaraty
In yesterday's mail I received another one of those coupons or you can call and make an appointment you can go online and make an appointment or you can show up at the dealership as long as you bring the coupon with you and you're entitled to a free gift well you guessed it I did the test drive and I asked for my free gift again no one including the person whose name is on the coupon knew anything about this free gift The managers whose name is on the coupon indicated I should've gone online and registered. I showed him on the coupon that it said I could just come on in as long as I brought the original coupon and I could claim my prize again he said he didn't have anything to give me and that he would mail it to me on Tuesday I explain to him I thought that was extremely unprofessional that's if they've already mailed the coupons he should have a box of prizes under his desk so that he can honor the coupon rather than tell people he'll mail it to them on Tuesday I am 57 I have purchased a lot of new cars a lot of used cars and a lot of certified cars in those 57 years I have never dealt with a dealership that is this disorganized this unprofessional I explain to the sales manager I wasn't going to hold my breath for my free gift or nor would I be purchasing another vehicle from them I also informed him I don't have time for the games at his dealership plays. I informed him that after the free oil change I would be selling the vehicle that I purchased from them and that I would no longer be doing business with them in any fashion that my time is simply too valuable
You may ask why did I take the time to write such a lengthy review I did it to protect you if I've gone through all of these headaches and heartache and only a few months of ownership and I was told that the broken part was not life-threatening and it took them over two months to resolve a non-life-threatening issue can you imagine what would happen if you actually had a real problem with your car
I been in the market for a new Phantom or Cullinan for... - B530e
I been in the market for a new Phantom or Cullinan for the past year now. During my time quarantining, I hit the configurator for a couple hours a day almost to find that perfect Bespoke car. Once I narrowed It down, I decided to give O’Gara Rolls Royce Westlake another go. In the past, I had an issue with the Rolls Royce manager due to his asinine and offensive attitude towards anyone who doesn’t walk in and throw their money on the table. Well, I see some habits are the norm.
Initially when I pulled up to the dealer, I immediately noticed the abnormal amount of Genesis and Alfa Romeo’s in front of the dealer with a couple Rolls Royce dotted in. I felt as if I pulled into a Car Pros Kia dealer. Upon walking inside, there were three Rolls Royce models on the floor, one of which was sold. The showroom was sparce and unwelcoming and so was the staff. I remember this dealer and others I’ve purchased from resembling museums and the cars are the art. Clearly there’s a disconnect between what Rolls Royce sells as a brand and what this dealer thinks the customer should have.
Nevertheless, I sat down with my favorite person and began commissioning my dream car. After approximately two hours, I had a visual of what my potential car would be. It was later in the day, so I decided to have the other car built the following day. I left excited knowing one of my commissions would come true. My only issue was Cullinan or Phantom. I actually own a 2018 Phantom and know it in and out. The Cullinan is new to me, so I wanted to test drive it. Spend a few minutes behind the wheel to solidify in my mind which car Is perfect for me.
I was immediately hit with a “No, Absolutely Not”. I instantly felt “Here we go again” and was immediately discouraged. I understand you can’t go piling miles on these types of vehicles however I wasn’t asking for a mad dash down the freeway or anything unreasonable. I just wanted to go around the block. When spending 400k plus on a car, you want to make sure it’s perfect for you. Especially if that test drive is the deciding factor between which car you commission. I also don’t like being treated as if I’m an inconvenience. The manager should be able to differentiate between who’s window shopping and who’s ready to slap down a deposit and order their dream car.
I’m not asking for O’Gara to roll out the red carpet for me, however you aren’t just buying a car. You’re building a relationship and expecting an experience that once again, this dealer fell short of. Walking into this dealer, there’s an extreme bias among the staff that translates to the customer and towards the type of customer they cater to. Not only do I no longer feel welcome, the idea of ordering that dream car feels like a pipe dream vs. a reality. Way to go O’Gara. It seems the managers, including the general manager is clueless about highline vehicles and their customers. This experience is all too common and is unfortunate because Rolls Royce is a brand that inspires creativity, individuality and is the pinnacle. The people put in place representing that have picked the wrong career path.
SIDEBAR: My salesperson is one of the best in the industry. She has a way of making you feel like family vs. another business transaction. She should definitely be in a position to coach the rest of the staff on simple customer service for starters.
A bit of Excellence - Cruizer67
We were looking for a car that Niello happened to have. It wasn't a Maserati that we purchased but we were treated as if it were. The Salespersons that we dealt with were great Jake was very welcoming and Ben was great. I cant say that we have had a better experience purchasing a car from a Dealership. No pressure and great conversation. We were very happy dealing with Ben Kayhan and would recommend him to anyone who visits this dealership.
Thank you Niello Maserati
Working with the staff at Alfa Romeo of Santa Monica, I... - John
Working with the staff at Alfa Romeo of Santa Monica, I was placed into the car I wanted at a desirable price point. The salespeople there made sure I had no complaints simply by giving me nothing to complain about.
I highly recommend this dealer when purchasing an Alfa Romeo or Maserati. This dealer serves as a great example for how the car buying process should go, there’s no lack of excellence here.
Maserati and Alfa Romeo of Marin
Santa Monica Maserati Alfa Romeo FIAT
Sales Operations and Customer Experience Manager
Russell Westbrook Alfa Romeo Maserati Fiat