Knowledgeable staff, family type atmosphere, friendly - mclucky
I would highly recommend this dealership. As a family owned establishment, they have that small town, individual feel, while still selling vehicles. They listen to their customers, and their staff is extremely knowledgeable of all the bells and whistles of the cars. Where so much has become impersonal and rigid, Mccaddon still has the small town type feel and client interests at heart.
Top Reviewed Specialists At This Dealership
Sales & Leasing
Great service and salesperson - Jman14
Whitney was very helpful and nice. I found the truck I wanted and she expedited the process to make everything very smooth. Would recommend in the future.
Senior Sales And Leasing Specialist
Good experience. - Tom M
First of all delighted with the New CT6.
Ryan, Jesse and also Rob exceptionally helpful and friendly as well as knowledgeable about the car. Jesse came to the house to help walk me thru the car features which are numerous. Paperwork was complicated but worked thru.
One negative: requested quote on extended warranty from director of finance and after being given booklet no quote sent after two requests. Perhaps he agrees with Consumer Reports that extended warranties not the best use of money.
Have worked with Service department in past and both consultants and mechanics are very good.
All in all a very good experience.
Waist of time and money - Brandy22
I bring my car in tobhave ot looked at for $100 to figure out what’s going on with my car. Turns out they never found the problem that I was talking about after paying them $100 to diagnose it!!!! Ohh and they found other problems $3000 worth. But not the problem I explained to them. I will never go here again or recommend this plays to anyone. Found a better place to look at my car for FREE! Also they found the problem and gave me a way better price to get all my work done. Ohh and when I went to go pick up my car they could not even find it.
Very Satisfied Customer - jfray
I recently purchased a certified pre-owned vehicle and couldn’t be happier. I live 75 miles away from this dealership, the drive was definitely worth it. Excellent sales staff, as well as top notch concierge service. Thank you Greg and Kenny for providing such a wonderful buying experience.
Great day to buy a Cadillac - Cadillac lover
An outstanding dealership. Good, professional people. Easy to work with and knowledgeable. Their service department are outstanding as well. I'd definitely recommend this dealership to anyone considering buying a Cadillac.
Would Recommend - #lovemycadillac
Friendly atmosphere with great customer service! Fast and smooth proocess from start to finish! Great trade in value for your trade. Would recommend if your looking for a great car with a great price.
Service: None. Bill: Big. - MountainMan
Several years ago, I took my new-to-me vehicle to Hudson. Two days later without vehicle, the bill included $300 for a new keyless entry antenna. Took to Lakewood dealership and learned that no new part was installed and received the service and part for no-charge warranty replacement. This year, went in for a fluid leak. Two days later without vehicle, charged $75 for no leak found. Leak in window washer fluid reservoir is obvious. No service provided by Hudson. Absolutely a FRAUD.
Very poor service! - Pontiac owner
Went in for a very simple recall and came out screwed. Very rude and arrogant. After my issue they stated they would change their policy but it doesn't do me any good. This was the first and last time I will ever go to them for anything.
Lack of interest in my business. - in4aride
If I could give no stars I would. This dealership has been the biggest let down from day one.
I have tried purchasing 2 brand new vehicles from them, simply to be ignored and blown off by sales staff too busy chatting with themselves and on their phones. With over an hour each time spent trying to look at trucks, I purchased the vehicles elsewhere.
I tried taking in two vehicles for service. It was like pulling teeth to get anyone to offer any help on the first truck, the only reason it was serviced there is my wife doesn't care for the drive to Junction just for truck servicing. However, it will no longer go there after today. Where I went back in with the other new truck I had to buy in Junction, to try and get it serviced. A simple oil change, rotate and balance, nothing special at all, half hour worth of work. I stood around and waited to be greeted, until finally I was asked, rather short and rudely, "Do you need something?" Obviously, I didnt park my truck in the service bay, come stand inside, in front of a service just for fun. But I simply replied I needed service on my truck, LOF/Rotate. I was laughed at and asked, "Do you expect that now?" Well, yeah, generally thats how service works. - Yes, or I can drop it off for the remainder of the day if that works better. I was laughed at again and told being a new truck not in the system, they wouldnt touch my truck unless I set up an appointment where they could have it for the full day.
So here we are, I have tried spending in excess of $100k in their shop, just to be laughed at, ignored, or turned away. So my vehicles will no longer see their lot, and I wont waste time going back for the next truck we are looking to purchase. If you value your time or customer service, avoid this shop.
I have been to several dealerships but this has been the... - proudchevyowner
I have been to several dealerships but this has been the worst by far. The level of service I have received has been outrageous. Each time I have been in for repairs/maintenance in the past six months both parts and service manager have been outside smoking and I had to wait until they were finished with their break before they would even acknowledge I was there. This is not to mention the times that I called for an appt. and got no answer. Most of which I made the calls from across the street just to see if the two were outside smoking when my calls were being ignored. And guess what? Low and behold neither was behind the desk. The other part of all this that was so frustrating is I got charged $89.44 for a simple remote reprogram for my key transmitter. I understand things cost but it is flat out UN-PROFFESIONAL to charge someone $89.44 for five minutes of work and give someone free mount and balance on a set of tires simply because they are a friend of the service manager. The reason I came to know this is while waiting to make payment I overheard the conversation between the customer and Aaron. The only part of this whole ordeal that was enjoyable is the technician was friendly upon returning my keys. It seems to me like the managers of that department need to be taking some ethics lessons from the mechanics. Overall, I would rate each of my visits along these same lines and would not recommend this dealership to anyone who wants to be treated like a human being.
Financial Services Director, MPFS
McCaddon Cadillac Buick GMC