Completely taken care of - JamesPalmerTV
Justin Gasman and Joe Cleland handled everything I needed and then some. Joe knew everything there was to know about the car I was looking at and Justin made everything in the process as smooth as it could be. And on top of that, the entire process was handled very quickly.
Top Reviewed Specialists At This Dealership
Sales & Leasing
Sales & Leasing
Excellent service - Espxplorer92
Great service . Whitney and rico were excellent and really took the time to help me get the exact vehicle i was looking for. Highly recomended. A+
Senior Sales And Leasing Specialist
Good experience. - Tom M
First of all delighted with the New CT6.
Ryan, Jesse and also Rob exceptionally helpful and friendly as well as knowledgeable about the car. Jesse came to the house to help walk me thru the car features which are numerous. Paperwork was complicated but worked thru.
One negative: requested quote on extended warranty from director of finance and after being given booklet no quote sent after two requests. Perhaps he agrees with Consumer Reports that extended warranties not the best use of money.
Have worked with Service department in past and both consultants and mechanics are very good.
All in all a very good experience.
One of a kind - MattSbt
I recently puchased a Chevy Silverado from Dellenbach and had an incredible experience. Not only did they fix some chipped paint that was noticed after I purchased it. They diagnosed an engine issue the first time I brought it in and saved me 1000s. This was the first car I’ve purchased in my life where I felt like I lucked out. I will be returning for all my future vehicles
Easy and Honest Sales - Cherylo22
My husband and I were looking for a used heavy duty truck to purchase. Andrew and Lenny were our salesman and both were very professional and really worked to make the deal great for us. We had a trade in and the value for the car was very fair (exactly what i expected to get for a Ford Escape). We ended up test driving 3 trucks, provided Carfax and John Elway inspection report. Both men were very knowledgeable about all 3 trucks and answered every question we had. Once we decided on the truck, the sales manager Tim was honest and upfront about what we needed and how much it all would cost. There was no hidden costs or fees. Everyone was very upfront and no haggling. It was a great experience!!
Outstanding - Bignoy3406
Staff was exceptionality helpful went out of their way to make sure we were treated very fair. The only complaint I have is with gmc finance refused to give me a tier one rating. After not missing or late payments with them. Cost me another 2,700 dollars over the contract.
Service: None. Bill: Big. - MountainMan
Several years ago, I took my new-to-me vehicle to Hudson. Two days later without vehicle, the bill included $300 for a new keyless entry antenna. Took to Lakewood dealership and learned that no new part was installed and received the service and part for no-charge warranty replacement. This year, went in for a fluid leak. Two days later without vehicle, charged $75 for no leak found. Leak in window washer fluid reservoir is obvious. No service provided by Hudson. Absolutely a FRAUD.
Scam operation - JL
Went in for an oil change and they called to tell me I needed over 2k in additional work. I picked the vehicle up and took it somewhere else and asked for a thorough check on the entire vehicle and was called to pick it up because there was NOTHING needed to be done. This is the second time this has happened to me at this dealership.
Very poor service! - Pontiac owner
Went in for a very simple recall and came out screwed. Very rude and arrogant. After my issue they stated they would change their policy but it doesn't do me any good. This was the first and last time I will ever go to them for anything.
Lack of interest in my business. - in4aride
If I could give no stars I would. This dealership has been the biggest let down from day one.
I have tried purchasing 2 brand new vehicles from them, simply to be ignored and blown off by sales staff too busy chatting with themselves and on their phones. With over an hour each time spent trying to look at trucks, I purchased the vehicles elsewhere.
I tried taking in two vehicles for service. It was like pulling teeth to get anyone to offer any help on the first truck, the only reason it was serviced there is my wife doesn't care for the drive to Junction just for truck servicing. However, it will no longer go there after today. Where I went back in with the other new truck I had to buy in Junction, to try and get it serviced. A simple oil change, rotate and balance, nothing special at all, half hour worth of work. I stood around and waited to be greeted, until finally I was asked, rather short and rudely, "Do you need something?" Obviously, I didnt park my truck in the service bay, come stand inside, in front of a service just for fun. But I simply replied I needed service on my truck, LOF/Rotate. I was laughed at and asked, "Do you expect that now?" Well, yeah, generally thats how service works. - Yes, or I can drop it off for the remainder of the day if that works better. I was laughed at again and told being a new truck not in the system, they wouldnt touch my truck unless I set up an appointment where they could have it for the full day.
So here we are, I have tried spending in excess of $100k in their shop, just to be laughed at, ignored, or turned away. So my vehicles will no longer see their lot, and I wont waste time going back for the next truck we are looking to purchase. If you value your time or customer service, avoid this shop.
I have been to several dealerships but this has been the... - proudchevyowner
I have been to several dealerships but this has been the worst by far. The level of service I have received has been outrageous. Each time I have been in for repairs/maintenance in the past six months both parts and service manager have been outside smoking and I had to wait until they were finished with their break before they would even acknowledge I was there. This is not to mention the times that I called for an appt. and got no answer. Most of which I made the calls from across the street just to see if the two were outside smoking when my calls were being ignored. And guess what? Low and behold neither was behind the desk. The other part of all this that was so frustrating is I got charged $89.44 for a simple remote reprogram for my key transmitter. I understand things cost but it is flat out UN-PROFFESIONAL to charge someone $89.44 for five minutes of work and give someone free mount and balance on a set of tires simply because they are a friend of the service manager. The reason I came to know this is while waiting to make payment I overheard the conversation between the customer and Aaron. The only part of this whole ordeal that was enjoyable is the technician was friendly upon returning my keys. It seems to me like the managers of that department need to be taking some ethics lessons from the mechanics. Overall, I would rate each of my visits along these same lines and would not recommend this dealership to anyone who wants to be treated like a human being.
Financial Services Director, MPFS
McCaddon Cadillac Buick GMC