A good buying experience - 2008cad
Great Experience buying a new Cadillac by a highly profession staff.We worked with thtee Js. Jeff,Joe, and Justin. All these gentlemen treated as more than clients, like family friends, Highly recommend the sales dept as well as the Service Dept which have serviced our previous Cadillac. Jon and Mike and the entire service Dept have taken great care with our cars.
Top Reviewed Specialists At This Dealership
Sales & Leasing
Used Car Sales Manager
Excellent Service and Teamwork - Chcr
Ghent Chevrolet did a great job working with us and finding a car that would best meet our needs. Jorge and Cristian were fantastic! They really listened to us and pointed us to vehicles that matched what we were looking for. Great customer service and teamwork and very professional. We highly recommend Ghent to anyone looking for a vehicle.
Senior Sales And Leasing Specialist
Good experience. - Tom M
First of all delighted with the New CT6.
Ryan, Jesse and also Rob exceptionally helpful and friendly as well as knowledgeable about the car. Jesse came to the house to help walk me thru the car features which are numerous. Paperwork was complicated but worked thru.
One negative: requested quote on extended warranty from director of finance and after being given booklet no quote sent after two requests. Perhaps he agrees with Consumer Reports that extended warranties not the best use of money.
Have worked with Service department in past and both consultants and mechanics are very good.
All in all a very good experience.
One of a kind - MattSbt
I recently puchased a Chevy Silverado from Dellenbach and had an incredible experience. Not only did they fix some chipped paint that was noticed after I purchased it. They diagnosed an engine issue the first time I brought it in and saved me 1000s. This was the first car I’ve purchased in my life where I felt like I lucked out. I will be returning for all my future vehicles
Always good! - Jim's wife
This was not our first purchase here. JT was friendly, patient and knowledgable. Our biggest decision was which color Escalade to buy. This is our fourth Escalade so we knew pretty much what we wanted. We got a good trade in on ours and love the new one we bought. JT went over all the new bells and whistles in the new one and has reached out twice to make sure we don't need any help with all the electronic additions. We've had previous Escalades serviced at John Elway Cadillac and have always had great service.
Scam operation - JL
Went in for an oil change and they called to tell me I needed over 2k in additional work. I picked the vehicle up and took it somewhere else and asked for a thorough check on the entire vehicle and was called to pick it up because there was NOTHING needed to be done. This is the second time this has happened to me at this dealership.
I'LL BE BACK!!!! - ANSLEY
I enjoy bringing my vehicles to Wilcoxson, the staff is good and professional people. they got me in and out at a reasonable time. Thanks Guys
Service: None. Bill: Big. - MountainMan
Several years ago, I took my new-to-me vehicle to Hudson. Two days later without vehicle, the bill included $300 for a new keyless entry antenna. Took to Lakewood dealership and learned that no new part was installed and received the service and part for no-charge warranty replacement. This year, went in for a fluid leak. Two days later without vehicle, charged $75 for no leak found. Leak in window washer fluid reservoir is obvious. No service provided by Hudson. Absolutely a FRAUD.
Horrible customer service - CO-girl
Very rude staff especially the manager Travis. He was extremely rude and told my sister and brother in law to go to pueblo next time for their service after they showed him a picture to prove that something was taken out of their car. (They have had this issue before so they always take a picture before dropping off their vehicle.) the manager also tried to shove a twenty in my sisters face to get her to drop the issue. Will never ever go to this place or recommend it to anyone EVER!!!!!!!
Lack of interest in my business. - in4aride
If I could give no stars I would. This dealership has been the biggest let down from day one.
I have tried purchasing 2 brand new vehicles from them, simply to be ignored and blown off by sales staff too busy chatting with themselves and on their phones. With over an hour each time spent trying to look at trucks, I purchased the vehicles elsewhere.
I tried taking in two vehicles for service. It was like pulling teeth to get anyone to offer any help on the first truck, the only reason it was serviced there is my wife doesn't care for the drive to Junction just for truck servicing. However, it will no longer go there after today. Where I went back in with the other new truck I had to buy in Junction, to try and get it serviced. A simple oil change, rotate and balance, nothing special at all, half hour worth of work. I stood around and waited to be greeted, until finally I was asked, rather short and rudely, "Do you need something?" Obviously, I didnt park my truck in the service bay, come stand inside, in front of a service just for fun. But I simply replied I needed service on my truck, LOF/Rotate. I was laughed at and asked, "Do you expect that now?" Well, yeah, generally thats how service works. - Yes, or I can drop it off for the remainder of the day if that works better. I was laughed at again and told being a new truck not in the system, they wouldnt touch my truck unless I set up an appointment where they could have it for the full day.
So here we are, I have tried spending in excess of $100k in their shop, just to be laughed at, ignored, or turned away. So my vehicles will no longer see their lot, and I wont waste time going back for the next truck we are looking to purchase. If you value your time or customer service, avoid this shop.
I have been to several dealerships but this has been the... - proudchevyowner
I have been to several dealerships but this has been the worst by far. The level of service I have received has been outrageous. Each time I have been in for repairs/maintenance in the past six months both parts and service manager have been outside smoking and I had to wait until they were finished with their break before they would even acknowledge I was there. This is not to mention the times that I called for an appt. and got no answer. Most of which I made the calls from across the street just to see if the two were outside smoking when my calls were being ignored. And guess what? Low and behold neither was behind the desk. The other part of all this that was so frustrating is I got charged $89.44 for a simple remote reprogram for my key transmitter. I understand things cost but it is flat out UN-PROFFESIONAL to charge someone $89.44 for five minutes of work and give someone free mount and balance on a set of tires simply because they are a friend of the service manager. The reason I came to know this is while waiting to make payment I overheard the conversation between the customer and Aaron. The only part of this whole ordeal that was enjoyable is the technician was friendly upon returning my keys. It seems to me like the managers of that department need to be taking some ethics lessons from the mechanics. Overall, I would rate each of my visits along these same lines and would not recommend this dealership to anyone who wants to be treated like a human being.
Financial Services Director, MPFS
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