Customer experience processes need improvememt - citymagnolia
I think it's best to outline my personal experience with this service dept. rather than tell a long story.
Service Greeter-This person does a good job of greeting customers in the service drive and welcoming you to the dealership.
Client Advisos-Generally they do not acknowledge customers arriving for service and you can stand there for 5+ minutes waiting. As well, after the R.O. is prepared and they know you are a "waiter", there is no attempt to keep you informed about status of your car. Waited 3 hours in the lounge without contact, then told parts would need to be ordered.
Loaner Cars-On 2 separate occasions a loaner recommended by the client advisor was not available the day of the service appointment. On the first occasion I was contacted before I left the house, on the second service appointment I was not informed prior to arrival at the service dept. The overall quality of the work performed was excellent. However, as a service provider representing a premium brand, they should do better
Service satisfaction rating - Jim
Very satisfied with service and advisor, Bobby. I have been a M-B owner for many years and have always have my vehicle serviced at Mario's.
lousy service again - joe f
Went into thisDealership about 3 years ago Had a bad experience then Decided to give them another chance hoping management had changed But nothing has changed was asked to wait that no salesman was available to help me when I went in .there wewe 3 not 1 but 3 salespeople talking atso I waited Patiently and Another couple walked in I guess better dressed than I And were immediately greeted Bye A salespersonGuess they only wait on people they think have money their loss Will sell my Mercedes that I have now And never buy one again
When You're Ready to Own a New Mercedes, come to Greenwich! - CharlieP.
I highly recommend Mercedes Benz of Greenwich, CT. Everyone involved in the purchase was extremely professional. My salesperson Mr. Lou Kocaj, assisted by Mr. Norm Hunter, Business Manager Mr. Claudio Cirillo, General Sales Manager Mr. John Mazzeo, and even their receptionist Ilene were top notch professionals from beginning till end. They went the extra mile to help me obtain the fine automobile that I wanted at a a very fair price. The overall value of the transaction was in the top 1%, in my opinion. It was also a lot of fun working with them. My first service went impeccably well, too!
My new 2018 E class drives like a dream.
P. S. Do yourself a favor, and purchase your next Mercedes from these fine people. You'll be glad you did.
A pleasant buying experience. - SwiftHounds
I dread the car shopping experience, but found Christine to be very easy to work with. She was not at all pushy and was very accommodating. She made the test drive and delivery very convenient. She also patiently and promptly answered my questions. I would absolutely buy another car from her. She is an asset to the dealership.
Horrible service - Mbforme
I had an on going issue with my vehicle that required multiple visits.
On one visit, they even gave me someone else’s car!!!!!!! I thought it was a joke and I was on the show punkd- waiting for the cameras to come out and tell me how this was just a big joke. Sadly, no cameras filming - it was actual negligence and carelessness.
Matthew Pikul, the service manager, was extremely rude and refused service to correct my vehicles issue. He told me to find another dealership who can help and that he will not allow me to schedule an appt.
Is that how car issues are fixed? Banning the client?
Well, let me help everyone else from being subjected to this type of cruel customer service.
I have never been treated so poorly in my life. I’m sure a KIA dealership provides better customer service than this!
I took it to another MB dealer and they fixed it on the first shot.
dont waste your time or money on this dealership!!!