Courteous, professional service - Jim234
I was given outstanding attention by the sales and leasing consultant, Paul Kilbride, and the others with whom I met. We had specific requirements for the vehicle that we wanted to lease and by checking multiple dealerships they were able to find a car that met our requirements. The delivery process was very thorough and efficient. I would happily go back to them for another vehicle in the future.
Ron Chwalek does a superb job serving customers. - Jlb
Ron always greets me by name and conscientiously addresses my concerns. Yesterday he adjusted the air pressure in my tires after the warning told me to fix the problem. Then he accompanied me to the parts department to purchase a new battery for my key. He even put the new battery in for me. Whenever I have come in for service, Ron has unfailingly helped me and all the other customers. He is a real asset to the dealership.
Any dealer will take your business... - Tony Mays
Any dealer will take your business, but none of them will value it the way Mr. Claudio S. Cirillo does. I remember purchasing cars from Claudio and John Mazzeo. Claudio personalized my experience by keeping photo copies of my driver's license on file. During my service visits he would invite me to drive cars and was patient with me until I found something that suited me and my needs. Him and John took the time to explain to me that Mercedes Benz and Maybach products are not merely automobiles, they are fine tuned instruments. Their passion about the brands, and knowledge of the company's history is unprecedented. Even to this day, be it a Maybach Saloon, an AMG product, or even a CLA 250 for a loved one, Claudio and John have been there for me to guide through my purchase, The same way a first base coach would tell his pinch hitter (Darryl Strawberry) not to slide into first base in the last inning of an MLB World Series. Claudio and John have been always advised me over the years and have bent over backwards to accommodate me. If their was ever a cost, they took the time to explain to me what it was, why I was paying for it, line by line down to the very last cent. Oftentimes I paid a little more, but they were fair. My business with Mercedes Benz Greenwich was never an exercise in consumption. It is an investment. John and Claudio are humble people. They will be the first to tell you that they don't do things by themselves. It is the men and women, like Benny, the service writers, the technicians, the valets who make sacrifices too. Its the people you don't see on a daily basis who make my experience possible. Thank you to Mercedes Benz for taking care of me and my family over the past decade. I appreciate all of you. TM
Fairfield Mercedes Benz Service is Outstanding - 14flip
In the Strongest Words – Fairfield Mercedes Benz Service has provided the best Service Experience of my life. The total process from the beginning to the conclusion is a demonstration of professionalism.
Toshe Isaku has earned my trust over the years due to her demonstrated customer dedication.
She made a positive first impression on me and proved to be highly motivated and knowledgeable. She repeatedly confirmed a strong personal commitment to her customer, the product and company she represents.
Toshe excels in communications and interactions which helps the customer make decisions with confidence.
I can buy a car anywhere. It is the service of my two vehicle, a SUV and a AMG that brings me back to Fairfield Mercedes.
I was sold a “certified” car which was in an accident - Lexi80
untrustworthy , I was sold a certified car that was in a front end accident . Cost me thousands of dollars to fix . Another Benz dealer and body shop said they should have seen the problem and fixed it before it was sold to me.
Very poor Service Dept , Very poor comunication - Mike Dee
The Service Department is poorly organized . It was very hard to reach people and after 26 phone calls I have never received one call back from them. They wait for you to call them.
My vehicle was towed in there and I called them first thing in the AM. where I was only able to leave a voice mail in the mailbox of a Service Manager. Three days later and 9 phones calls later before I insist on talking to someone. The Service Advisor finial takes a call and than states he will look at the car later today. After not getting a call back at 5:00pm I call again and he states he need my ok to order parts and it will take two days to get them plus it is almost the weekend by then so it will be next week before I get my car back. If I did not call him it would take weeks before I hear from him. ( 1 week gone)
On Monday I make 4 phone calls and no return calls made by them. Tuesday 3 calls and each time messages left. and at 4:25pm I receive a text message that my parts were late coming in on Monday and they will try and get to mt Car in on Wednesday. ( Is this NUTS Day 10 )
I call very upset and ask to speak to the General Manager , I told he is unavailable I leave a message on his Voice Mail and call again Wednesday morning. He never returns a call. I leave 3 messages for the Owner of the dealership to call me and he also never returns a call.
On Thursday on the third call to the Service Advisor he takes the call and states now "the part has to be shipped back that it was not correctly programed." It is later found to be the wrong part and not the problem. He had not done that yet and waited to speak with me first. Why I do not know, why he did not call me, He did not know but now it would not be shipped to Friday and would not be back to Tuesday next week. I am very upset and he states that is the best he could do .
When asked to speak to the General Manager he states he is not available and I left another message for him to call me. The follow Tuesday (week 2 ) I call the Service Advisor and am told they were wrong it was not that part but an ignition switch and now they have to order that. They are told to do it for I needed that car ASAP.
Numerous call and messages were left for the both the Owner and the General Manager but either ever returned a call. Told at 4:30pm by Text message that the car was ready. Told I had to 7:00pm to get there and get the car. Upon arriving at 6:30pm I found the Service Dept closed with no signs stating to go anywhere else and upon asking the Sales people in the front of the building what happen to Service being open to 7:00pm They stated I have to return tomorrow and they could not help me. It took 4 calls on Wednesday to get a live person on the phone and I am told they would leave my keys with the sales receptionist because I had to pick the car up after 5:00pm tonight. Upon going there on Wednesday once again they could not find my keys and stated there was nothing they could do. This is abusive and UNACCEPTABLE
On Thursday ( Day 20) I have to call 5 times to get a real person on the phone and again leave messages for the General Manager and Owner before I receive a text message from the Service Manager that my keys and bill will be left with the Receptionist so I can pick up the car after 5:00pm.
Upon finally getting into my car on Thursday night I found damage to my car (ie: black marks around my ignition, car very dirty inside, marks on my passenger window, radio not working)(codes needed). Upon making the Sales Manager document the damage , He states I must see the Service Manager not him but he noted the damage. No radio for 5 days before a call from the receptionist given me the code to unlock the Radio . She states she is sorry it should have been done by service. Another message left with her to speak with the Owner and General Manager. . Overall this Dealership has many serious problems . They fail in Customer Service . repairs and all communication is done with voice mail messages and text messages . Do everything to avoid this location.