2,230 Florida Used Car Service Centers

The service department quality of service and - Bran

The service department quality of service and communication has been going downhill for years now.

Got an appointment really quick. - BD122155

Got an appointment really quick. New brakes, drives great! Wonderful experience at Lakeland Chrysler Dealership! Thanks Pat for your help!.

I went to the dealer for service on my old car and I have - zandoko

I went to the dealer for service on my old car and I have the pleasure of meet Mr. Alejandro Fonseca, who helped me with a purchase of a new car, Mr. Fonseca, was excelente, professional and knowledgeable of the products that he is selling, I will recommend to friends and family, Mr. Fonseca at Rick Case,Hyundai. Thanks Mr. Fonseca

Bad, BAD, BAD experience! - coreya1216

Bad, BAD, BAD experience! Where to start? Long story short.....don't go to Rick Case Kia, Sunrise and most especially their service department! Took our vehicle in last week for some minor recall work and when we picked it up the next day, it turns out they, meaning the service department rocket scientists had broke something that had been working perfectly before hand. It still isn't fixed!! Just a heads up everyone, CHECK OUT OTHER DEALERSHIPS FIRST!!

Angel was wonderful! - O.J

Angel was wonderful! He was able to get my truck in and out for service while I waited and everything was perfectly taken care of. I am a happy customer!

GREAT CARING HELPFUL SUCCESSFUL THEY WILL GET THE DEAL - HAWAIIJOE

GREAT CARING HELPFUL SUCCESSFUL THEY WILL GET THE DEAL DONE TO YOUR SATISFACTION BRST CUSTOMER SERVICE 🌴😎🌴

I brought my 2023 KiA Sportage with air-conditioned, - Alfy

I brought my 2023 KiA Sportage with air-conditioned, issue, OSLEIDYS LOPEZ did the check in on my vehicle she was very attentive and polite , also very knowledgeable in the field, she took her time to explain all the process, she also help me to get a loaner vehicle , my vehicle air-conditioned was fixed an less them 24 hours. Thank you OSLEIDYS, for excellent customer service, keep up the goo work. I will definitely recommend Galiana Kia .

Tom went above and beyond with his great customer service - rich4raiders

Tom went above and beyond with his great customer service and kindness. Good dude. Thanks.

Edited review 5/31/25-General Manager Aleesa reached out - Robinw0629

Edited review 5/31/25-General Manager Aleesa reached out to me directly. Arranged an appt and provided a car to drive while services being done. She was incredibly helpful and showed that this dealership really takes care of their customers. Made an Appointment weeks in advance to have my oil changed. I arrived at my scheduled time of 10am. Told the service advisor I was going to Walmart and i’d be backed as I had a birthday party to attend at 1pm. I retuned at noon only to find that my car had not been touched. 2 hours after my scheduled appointment my car was still sitting in the parking lot. I’m a super busy person and taking the time to drop off my car took advance planning. Ben the service advisor acted like it was my fault because I wasn’t able to leave my car there for 8 hours (all day) to have a simple oil change. I left with no oil change. Funny that this was the free maintenance Chevy offers. That’s one way to not stand by your promise, make it impossible to get the service done. I need to add that a year later I’m still trying to get my 2nd key that should have been given to me the day I bought the Car in June 2024. I guess it takes 6 months to order a replacement key that the dealership could not find. Needless to say avoid avoid avoid!

I can’t speak on the sales department, but the service - theonlywcm

I can’t speak on the sales department, but the service department, (I mean, I never thought they would one up the quality of service I received from them, the last time i had my truck in there). This time in, Ms Ashley was my rep/liaison. After the initial “welcome to Dayton Andrews, have been helped or checked in yet”(less than a minute after I pulled in), I explained everything that was happening, along with a safety recall issue notice, she just said, this might take a while, and we’re probably gonna keep it over night, depending on the diagnostics, so to be safe, let me get you into a rental and get you out of here as fast as possible”. As I was waiting In the lounge area, not more than 10 min. Ashley walks up to me and says my rides here to take me to get my rental. She handed me the paperwork and I was out the door… (MIND BLOWN) That’s just the beginning… Ashley was so on it with the communication, updates on the truck while it was being serviced. It took the stress of my mind. And lastly, it was one of those busy work days for me and even though I was notified my truck was ready for pick up around 11:00am, I wasn’t able to get there until about 6pm, and they close at 5:30! She was there, patiently waiting and not mad about it. I mean come on, how often do you see a person stay late for a customer they don’t even know, to make sure they get their vehicle back. Thanks Ashely!

Service Department with Gunther Mazda I have found - hildyann13

Service Department with Gunther Mazda I have found security with the oil change and there all around checking of automobile provided by a video for review and feeling included. Thank you Manager Mike with the extra help recently. I am not only a Mazda Family owner of a Mazda 6, Service Reps have become family over the time. Great job!

We have bought two cars, and the experience has been the - lasteniaramirez05

We have bought two cars, and the experience has been the best, a business in which you feel comfortable, Hugo's attention before, during and after the purchase has always been exceptional, his service center is very good, definitely Toyota Seminole is an excellent dealer

Diego Zamorano is the best service advisor ever! - Karlita

Diego Zamorano is the best service advisor ever! 100% Customer Service, he did everything on time!!

This is a very dishonest place for servicing your car. - Business Owner - Panama City

This is a very dishonest place for servicing your car. My wife's 370z is a cream puff with only 30,000 miles and it is her baby. They stripped out the oil plug, and fixed it by putting blue thread seal and they also broke the plastic underbody, right below the drivers side door. I had them leave it on the lift so I could see what they did, and Mike, the Service Director, said I had no proof that they did the damage. I reported all of this to the General Manager, Erasmo, and he never called me back. What a poorly run company. As a business owner in Panama City, I will absolutely tell all of my customers about this experience, and how poorly I was treated. I understand when people make mistakes, but just fix it and move on. In the end, especially if other customers are treated so bad, this will catch up to them. My wife was also ready to purchase a new Z, next month, but IT WILL NOT BE FROM JOHN LEE!!! Also, all of my company vehicles that I bring in for service, that ended as of the date of this review! Spent $20,000 with you over the last 2 years! Good job Erasmo, way to grow your business!

Fast and dependable service. - Edward.gertz

Fast and dependable service. All of staff were extremely welcoming and helpful. What I thought would take all day was a 3 hour job. Couldn’t ask for more.

We want to commend (again) our Service Rep, DAVID - Hondajane 23

We want to commend (again) our Service Rep, DAVID LINVILLE for his consistent professionalism. David remains calm when there are many people demanding his attention; he addresses concerns and makes every effort to problem solve for us; he's always patient and welcoming; returns our calls and takes pride in his work. We have been very satisfied with his interactions with us. We hope that HONDA appreciates his contribution to his employer as much as we appreciate his work with us. He's been the best rep we've had in over 60 years of car ownership.

I write Reviews for a living, that's my job. - remarkablerobyn7

I write Reviews for a living, that's my job. I have never given any product or service a negative review unless it was absolutely deserved. MBM Dealership and service is well deserving of this 1 star review. It would require me to write a short story to provide all the horrible details with my experiences with MBM, and quite frankly, my time is too valuable to waste so let me just say this, and give all future "prospective" customers a fair warning. DO NOT PURCHASE FROM THIS DEALERSHIP AND DO NOT HAVE YOUR VEHICLES SERVICED AT THIS DEALERSHIP. Unless you're friends of the "family", have very very deep pockets, and can afford to be without your vehicle for weeks to months while yours is being "serviced" (because they frown on loaners, especially if your vehicle isn't BRAND NEW), then stay away. There's other MB authorized centers you can go to if you need your MB serviced, and you'll be treated humanely. MB of Ft. Pierce or MB of Orlando, both are much better options and it's worth it to either have your car towed the distance, if inoperable, or if just needing routine maintenance, it's best to drive an hour to save yourself money and mistreatment. I've never in my adult life dealt with such a rude, snooty, hateful, inexperienced, unprofessional dealership in ALL departments. Everyone I've spoken to in the Melbourne area, have all told me they were mistreated by someone working at this dealership, and it's usually most of the staff, from the woman who answers the phone with her "condescending tone and manners, to the service advisors, management, mechanics. The only department that you may not have a "Traumatic " experience, as far as your dealings with an employee, is the payment desk. Haha. Go figure, right. Unless they aren't there anymore the two ladies I dealt with were very friendly and horrified when they heard about my experience but ironically, not surprised. They've apparently heard it all, and seem to be embarrassed of their employer. Mercedes, Audi, Porsche of Melbourne, simply do not care. They do not care about these negative reviews, they do not care about how they treat their customers, especially if you're not a repeat BUYER OF NEW VEHICLES. If you don't show up dressed in your Sunday best, and exaggerate GREATLY your wealth, speak like them and act like them, then be prepared to be treated like "pond xxxx". I am even willing to place a wager on the fact that any 5 star reviews you read about "Shane" or his family business, that those are what we call in my profession "Fake Reviews". Proceed with caution to this dealership. Do your homework. Our MB's are our babies and expensive to maintain, and when something goes awry on your MB, it's a stressful event on its own, we don't need to pile on that stress by a dealership that could careless about its customers feelings,being courteous or honest , any form of professionalism, fairness, or simply treating everyone with fairness and kindness. Regardless of their economic standing. It's much easier to be kind, honest and treat your customers how they deserve to be treated. After all, it's the customer's that have given this "FAMILY OWNED" Business, a business that has not just provided them with a "cushy" life, but one they thrive off of. I promise you, they are living well, not losing any sleep over mistreatment of customers. So, you've been warned. Best of luck to all MB owners, especially if you find yourself in the most unfortunate situation where you're forced to use MBM.

i had a great experience at joey accardi dodge dealership - antonlolin

i had a great experience at joey accardi dodge dealership at 909 federal highway.My representative Miguel was fantastic.i would love to work with him again. did a great job

Dave Scharnweber has been my go to salesmen for the past - Ann

Dave Scharnweber has been my go to salesmen for the past 30 years and 8 Grand Cherokees. He goes above and beyond making buying a car simply and easy. Galeana's service department reps and technicians do an outstanding job. I can't say enough good things about the entire Galeana dealership.

I made an appointment for my 2022 Wagoneer , one week in - denay2213

I made an appointment for my 2022 Wagoneer , one week in advance. The Monday Two days prior to the appointment, I received several text messages indicating the price and that in some cases I might have to drop my vehicle off. The morning of my appointment, I arrived on time and was told that my service advisor was on the way. Fifteen minutes later, I was approached by my service advisor who asked if I was waiting on her. Next she asked what was the issue with the vehicle. Same issue that I adjoin the pre check-in correspondence. She then stated that my appointment was with her, and that they ONLY offer drop off services and they didn’t have any courtesy vehicles at this time. She was gracious enough to say that maybe next time they would be able to provide a courtesy vehicle. Next time? Why would there be a next time. Let me add that my appointment was scheduled via telephone. At a minimum ALL of this information should have been relayed to me so that I could have arranged for transportation back home or looked elsewhere to have my vehicle serviced. If totally disappointed was a person 😡

I was very pleased with this dealership. - Employee #43

I was very pleased with this dealership. Oscar was my advisor. He explained all the work that was to be done and why. The waiting room had water, snacks and a nice coffee machine. My car was finished in record time. They even washed and vacuumed it. I will definitely be back.

Very professional, knowledgeable and courteous. - kentucky52

Very professional, knowledgeable and courteous. The service dept is top shelf. Very accommodating and quickly address all issues. Nice environment and very professional service techs.. If you need a vehicle this is the place to go