Excellent service!! My family and I were on the way... - rmingle
Excellent service!!
My family and I were on the way home from vacation, on a Saturday afternoon, and our van had some issues that needed immediate attention. We were able to limp in into the dealership and made connection with John. John sat with us for a couple of hours at the dealership and kept us company as we waited on a ride. John tried his very best to help us out of the jam we were in. We even suggested trading the van so we could continue on our journey home. But John actually detoured us from trading because it would not be in our best interest. Yes, it would have helped us out in the moment, but not for the future. John also went the extra mile and helped me get our luggage out of our vehicle so it could be transferred to the vehicle when it got there to pick us up. John had also called service on Sunday to get them up to speed on what they would be facing Monday when they got in.
On Monday when I called to get an update, I talked again with John and he filled me in with where they were at and to give me an idea of when service would call to let me know what the problem was. Jim called and let me know that it was an update for the vehicle and it was ready to go.
When we got back to the dealership to pickup our vehicle, John walked me where I needed to go to settle up and get on my way.
If I were not 1,000 miles away from the dealership, I certainly would not take any business anywhere else. John not only went the extra mile, but several after that to help us out. John has the best interest of the customer in the forefront of his mind and actions and it shows. He could have very easily taken advantage of us in our situation, but he wouldn't even consider it. Like I mentioned before, he talked us out of trading because it wasn't in our best interest.
I certainly would recommend John Keefe and I wished I lived closer so I could actually purchase a vehicle from him.
Read More