My granddaughter found a car online at Wallace Hyundai - Natasha.sweeney1974
My granddaughter found a car online at Wallace Hyundai in Fort Pierce, so we visited the showroom and test drove the vehicle. We liked the car and decided to move forward with the purchase. Before proceeding, we made it very clear that our monthly payment limit was $300 and the loan approval was $15’000 and that we had already secured financing through MidFlorida Credit Union.
After some time, the salesperson returned and told us that MidFlorida had declined the loan due to the final purchase amount. This did not make sense to me because we had already spoken with MidFlorida and they had confirmed the loan was approved. Despite this, the dealership proceeded to run my credit 4 times and arranged financing through one of their lenders at a significantly higher interest rate PNC BANK. The monthly payment exceeded our limit, but my granddaughter agreed to proceed because we had been told MidFlorida declined the loan.
We signed the paperwork and were informed the car needed some work before it would be ready for pickup, although the specific repairs were never disclosed.
The next day, I contacted MidFlorida directly to understand why the loan had supposedly been denied. To my surprise, they informed me that the loan had actually been approved, but they did not approve the add-ons included in the deal because they exceeded their 20% financing limit. This information had never been disclosed to us by the dealership. We had no intention of purchasing these add-ons, especially since they pushed the total beyond what MidFlorida had approved.
I immediately contacted the dealership and requested that the loan be rewritten using the MidFlorida financing we had originally secured. My granddaughter and I returned to the dealership to sign the revised paperwork and pick up the vehicle.
During the meeting with the finance representative John, we discovered that the insurance attached to the loan required either my granddaughter or myself to be listed on it. When I mentioned that I was unaware of this requirement, the finance representative John responded by saying “it’s just common sense.” Regardless of whether he felt that way, making a comment like that to a customer in the middle of signing documents was unprofessional and disrespectful. There are much better ways to explain requirements to customers.
Unfortunately, the issues did not stop there. BEFORE leaving the dealership, my granddaughter discovered that the sunglasses holder in the car was broken and informed the sales rep about what she found and he dismissed it by saying they usually focus on the exterior of the car than the interior, which is “cosmetic”. When she contacted the sales manager Marcus, she was told they were not obligated to fix it, but that if she wrote a good review and showed it to him, he would repair it. That felt extremely inappropriate. Reviews should reflect the customer’s genuine experience, not be used as leverage for repairs.
And then to add insult to injury the back light on the passenger side of the car is loose and their check engine light and tire pressure light came on the car
General Manager: Ben Bonner
Sales Manager : Marcus Brady
Finance Guy: John
Sales person: Kevin
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