Jesse is great! - ColoradoGuy
Jesse is very friendly and easy to work with. He is honest with the numbers and works hard to get you want you want. I highly recommend him!
Top Reviewed Specialists At This Dealership
Very easy to deal with - stilesc1987
Honest good people to deal with. Salesman very nice and strait forward. Had a truck ready for me once I got there. I would recommend this dealership to others.
Bought new ESCALADE - lakehouse36
Patsy and I bought her first ESCALADE and from the time we walked in to the dealership everyone was pleasant and very helpful. The tutorial that we also received was top notch and Caesar took his time to help explain all of the options that are available on this baby.
Thanks to Cadillac of Lake Lanier.
Excellent Customer Service - Cadillac ATL
I recommend Kevin Jones at Capital Cadillac in Smyrna, GA. Very genuine person and professional salesman. I absolutely love my car. Thank you for your patience in earning my business!
scheduled regular service - bblok454
couldn't get my escalade to dlrship,,so servive director,mike marifino brought me a cadillac to drive and took my car in for service.brought it back washed,serviced andoffered 2 recommendations to avoid problems in the future.BEST TREATMENT I'VE EVER HAD....PERIOD.THEY CARE ABOUT THEIR CUSTOMERS AND PROVED IT TO ME.I NEVER ASKED THEM TO GO THIS FAR,JUST WHAT THEY DO.
Alignment/Paint,Auto Body - susan73
Jason Myers in the service department did an amazing job!!The auto body department on the other hand scratched the hell out of my brand new black Colorado instead of washing the truck first to correct a couple blemishes they buffed it dirty and scratched all up and they didn't take the blemish off the passenger door as they said they would now I have to bring the truck back again and hope for a positive out come!!
Battery replacement - NA
My car had set for a few month while I had surgery and then to rehab. After trying to jumpstart the car, I had it towed to the dealership any they diagnosed the problem and installed a new battery.
New Purchase-We Love our new Enclave - Happy Enclave Owner
Thank you for assistance with the purchase of out new 2018 Buick Enclave. A special thanks to our sales representative, Kari Strickland. She was great! She worked very hard to get us a good deal and payments that suited our budget. We will definitely be recommending Five Star to anyone looking to buy a car.
We are also so pleased with our new Enclave. Perfect car for us!
Two visits--Tried to sell bogus repair: (Read Review) - Bob
I bought a used Silverado some years ago at another dealer. I went in for an oil change and was told I needed to replace my oil pan gasket for $300 and some dollars. I looked at the oil pan and it looked like someone had smeared oil on it--not seepage. I watched it for the next five years and never had a spot on the driveway or needed to add oil. I never went back until today. I called about replacing my airbag igniter and was told the part was there and scheduled appointment for the next day. When I showed up at the dealer they did not have the part and had no idea who made the appointment. They are 0 for 2 and will never have another chance with me.
Great Car Shopping Experience - Vikki1234
We just purchased a 2019 Buick Envision and had a very good experience! Jon Carter in sales was great! He was friendly, knowledgeable, and professional.
Beware of Service - BassMan
Traveled three hours to this dealer to look at a used, hard to find luxury car. Opened the trunk and found the spare tire almost floating in water. Service manager stated it was a known issue with car model - faulty tail light seal. Deal was to replace seal, replace carpet and deliver to us. During the 9 day wait for delivery received a phone call that seal was installed and they were doing a water test with a person inside the trunk. Received another call that new carpet was being installed. Upon delivery did my our water test, water still coming into the trunk and discovered carpet was cleaned, not replaced. Could have driven 3 hours back to dealer, but decided to You Tube the issue. Got in the trunk and had water sprayed and found the issue was one nut missing from a screw behind the carpet in the trunk/quarter panel area. Bought a nut, installed it, TA DA no more water leaking. Now, ask yourself, what kind of water test could they have done. I tend to believe it wasn't done because someone laying in the trunk could NOT have missed what I saw.
Great Service.....Finally got the right people!!! - WhitneyJ
I LOVE my Cadillac! At first I was skeptical about the service department, but about 9 months ago, Q showed up & started kicking xxx & taking names in the Service Department. He personally takes care of me & my car now. Calls back when he says he will, follows through on action items, and even calls afterwards to double check! I finally feel like I own a luxury brand automobile! I can’t say enough good about Q, or my salesman, Patrick, who has also become a friend. I like feeling that I really do matter!
Always Great! - Matthew L.
Everytime I visit Walker Cadillac they are very friendly and listen to my concerns. They have done all the work on my vehicle so far and will continue to work on it.
Amazing Experience from start to finish - mystictortoise
Always an amazing experience
The staff treats us like family, every time. We own a Mitsubishi Outlander which we purchased and have serviced from Heritage. They have been amazing from day one and we would recommend to ANYONE. The purchase process was easy, no gimmicks or pressure, and we love our car. The service team is excellent and they even serve full meals in their cafe. WE LOVE HERITAGE!
Vehicle Service - plunderkay
Excellent service, as usual. Personnel are always great and very accommodating and friendly. As long as I get this manner of service, I will continue to use this dealership.
Three words, excellent, excellent & excellent - rg27610
Generally, I hate car dealerships and love to screw with them if I think they are trying to take me for a ride. I wanted a Cadillac and went to my local dealer. The car I wanted was not in stock so I suggested that we go inside and get an order in. The second I sat down, the salesman plopped a credit app right in front of me along with a pen. That along with some other questionable sales tactics gave me a bad gut feeling. I walked out and drove to Hennessy.
There I met Justin, fresh in the business but a very nice guy. We got the order in, no credit app in sight. After getting everything hashed out over the span of two to three visits, I met his Sales Manager, Angela. A stunning person with great knowledge. The process was quick and simple, only hampered by me trying to make a decision between a couple of trim packages and colors.
No arguments, no games... hear me now and believe me later, this was the best car buying experience I have ever had in my life. Out of the twenty plus cars I have purchased in my lifetime; six of them in the past five years, I can only say good things about four of those transactions.
Normally, I despise F&I guys aka "Business Managers". I met Jordan a few times and had absolutely no drama. This guy is a straight shooter, no BS and a very nice guy. The last F&I guy I dealt with was the total opposite of Jordan trying to pack my deal. This experience was very refreshing.
Another great experience with Hennessy was the fact that my request that I not be harassed via phone or email was honored. I am still getting automated emails from that other Cadillac dealer to date. I just delete it, like I deleted their credit app.
No deal is ever perfect, there was a couple of hiccups in the process but that made this team launch into beastmode and they got everything fixed and back on track in no time.
I would have no issues refering this trio to friends and family members and will not hesitate to buy a car from these guys again.
This deal was fair and square.
I have had a great experience over the past 2.5 years.... - uga59
I have had a great experience over the past 2.5 years. They have gone over and above the call of duty when I have needed anything. I have never had a better experience with service and overall relationship with any other dealer!
Most unprofessional & unreliable staff - Grab
Had vehicle for service, which was suppose to covered under extended warranty,(confirm by Jacob), no work done or replied back for 5 days and comes to find out, he misunderstood warranty coverage and didn't do work or call back to let me know about no service done. So in total my chevy sat there 2 weeks with no work done. Would rate negative 3 if there was option. Stay away from this dealership, they like to take advantage of being only chevy dealership around.
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