Good experience - Rusty
Found car i wanted on carguru and travelled 2 hours to this dealer. Vehicle was in very good condition as it was advertised. Price was acceptable.
Top Reviewed Specialists At This Dealership
The Way Car Buying Should Be, Fast and Easy, No Hassle - QA
Great experience all the way down the line, from Shayne our sales rep, to finance dept. , paper work and insurance dept. Couldn't have asked for a better deal, Great representative for GM
New Car - 2006 XLR
Just wanted to say my experience in purchasing a new Cadillac at Lake Lanier was great. Dealt with Marvin over the phone and worked out the deal. All I can say is wow. No other dealer could come close to their price. Great experience. Thanks to all whom I spoke with and dealt with. My only regret is that I could not figure how to take that glacier blue V off your hands. LOL
Great Experience - Michael Ross
Taylor was great to work with. He is very knowledgeable and easy to work with. I highly recommend him to anyone looking for someone who has a high customer service priority.
BDC Service Manager
Vehicle Service - plunderkay
Excellent service, as usual. Personnel are always great and very accommodating and friendly. As long as I get this manner of service, I will continue to use this dealership.
scheduled regular service - bblok454
couldn't get my escalade to dlrship,,so servive director,mike marifino brought me a cadillac to drive and took my car in for service.brought it back washed,serviced andoffered 2 recommendations to avoid problems in the future.BEST TREATMENT I'VE EVER HAD....PERIOD.THEY CARE ABOUT THEIR CUSTOMERS AND PROVED IT TO ME.I NEVER ASKED THEM TO GO THIS FAR,JUST WHAT THEY DO.
Three words, excellent, excellent & excellent - rg27610
Generally, I hate car dealerships and love to screw with them if I think they are trying to take me for a ride. I wanted a Cadillac and went to my local dealer. The car I wanted was not in stock so I suggested that we go inside and get an order in. The second I sat down, the salesman plopped a credit app right in front of me along with a pen. That along with some other questionable sales tactics gave me a bad gut feeling. I walked out and drove to Hennessy.
There I met Justin, fresh in the business but a very nice guy. We got the order in, no credit app in sight. After getting everything hashed out over the span of two to three visits, I met his Sales Manager, Angela. A stunning person with great knowledge. The process was quick and simple, only hampered by me trying to make a decision between a couple of trim packages and colors.
No arguments, no games... hear me now and believe me later, this was the best car buying experience I have ever had in my life. Out of the twenty plus cars I have purchased in my lifetime; six of them in the past five years, I can only say good things about four of those transactions.
Normally, I despise F&I guys aka "Business Managers". I met Jordan a few times and had absolutely no drama. This guy is a straight shooter, no BS and a very nice guy. The last F&I guy I dealt with was the total opposite of Jordan trying to pack my deal. This experience was very refreshing.
Another great experience with Hennessy was the fact that my request that I not be harassed via phone or email was honored. I am still getting automated emails from that other Cadillac dealer to date. I just delete it, like I deleted their credit app.
No deal is ever perfect, there was a couple of hiccups in the process but that made this team launch into beastmode and they got everything fixed and back on track in no time.
I would have no issues refering this trio to friends and family members and will not hesitate to buy a car from these guys again.
This deal was fair and square.
Great customer service - JSHANEY
went in for an oil change on my 2015 Silverado and noticed the rebates on the new trucks. Spoke with Pam while walking the lot and by that next week we had cake to an agreement on a truck I definitely wanted. Pam kept me informed and worked with the financial lender I have been using. Her and the sales team did great.
Leslie D - Ldunlap
Very helpful from start to finish. Great customer service. Was kept updated throughout the whole process. Will definitely use again and refer to family and friends.
Outstanding Experience - Russell Strickland
It was time to replace my vehicle.and I decided to go over to Heyward Allen Motors in Athens. I am 45, and this absolutely the most delightful experience I have ever encountered purchasing a car. Ken Evans , the salesperson was a pleasure to work with in all areas of this experience. He new what he was talking about and just an overall great person. Thanks Ken for everything, You are Awesome!!!! I would recommend anyone to go see you first when ready to purchase a vehicle.
Excellent Customer Service - Cadillac ATL
I recommend Kevin Jones at Capital Cadillac in Smyrna, GA. Very genuine person and professional salesman. I absolutely love my car. Thank you for your patience in earning my business!
Customer serrvice - SMCCAR
Very professional and helpful. Meet you as soon I drive in the service bay and ask the problem and or what they can do for me.
Insurance Repair - mrs28
Ms Harden was the service rep. for my repair. She served me in a very professional manner. She was also very nice to work with.
Two visits--Tried to sell bogus repair: (Read Review) - Bob
I bought a used Silverado some years ago at another dealer. I went in for an oil change and was told I needed to replace my oil pan gasket for $300 and some dollars. I looked at the oil pan and it looked like someone had smeared oil on it--not seepage. I watched it for the next five years and never had a spot on the driveway or needed to add oil. I never went back until today. I called about replacing my airbag igniter and was told the part was there and scheduled appointment for the next day. When I showed up at the dealer they did not have the part and had no idea who made the appointment. They are 0 for 2 and will never have another chance with me.
Great, easy experience - Cargirl
Matt was my salesmen. He was very helpful and knowledgable. Made the car buying process as easy as possible. Very friendly and polite. Definitely recommend working with him.
Most unprofessional & unreliable staff - Grab
Had vehicle for service, which was suppose to covered under extended warranty,(confirm by Jacob), no work done or replied back for 5 days and comes to find out, he misunderstood warranty coverage and didn't do work or call back to let me know about no service done. So in total my chevy sat there 2 weeks with no work done. Would rate negative 3 if there was option. Stay away from this dealership, they like to take advantage of being only chevy dealership around.
Poor Service - Unsatisfied Customer
I was charged over $1600 for an antifreeze leak that I was assured was 100% fixed when I picked up my car. After a few days I noticed the leak was back. I took my car back to Walker Cadillac Buick GMC and was told by the service department that it was another issue. The customer service was very rude and nasty. Before they started work on the car I asked them to complete a full inspection and to let me know all that was wrong. Now that the car is still leaking antifreeze, and they have ripped me off, they don't want to take responsibility for not doing the job right. Basically I just paid them to do nothing. I wouldn't recommend their service to anyone.
I have had a great experience over the past 2.5 years.... - uga59
I have had a great experience over the past 2.5 years. They have gone over and above the call of duty when I have needed anything. I have never had a better experience with service and overall relationship with any other dealer!
Franklin Chevrolet Cadillac Buick GMC