If I could give a negative 0 I would! Let me see where,... - Robin
If I could give a negative 0 I would! Let me see where, to begin with, this unprofessional service that I just experienced. This company started to waste my time on Saturday, 11/21/2020. A salesman or finance person or manager I don't know what his title is, but his name is Rodney Myers. I dealt with a Man name Dominic Gordon first, and then Rodney called me about a car that sparked my interest. I advised Rodney I didn't want to pay a certain amount a month, but he spoke to my husband and agreed to come out take the car with me, and if I like the car, I can complete the deal and sign papers on Monday. So I went out there on Saturday with my friend to pick up the vehicle. Still, Dominic came out and said, let's test drive; I stated, why am I test driving the car with you if I'm going to take the car home?
However, Dominic was lost to the lies that Rodney Myers told me. He went back inside to hear what Rodney agreed with us about taking the car. Dominic comes back out and says, okay, he said that is fine, but I need to test drive it to show you how the features work. So I said okay and drove off in the car comes back, and Rodney has some figures stating that I can't drive off with the vehicle unless we complete a deal. Okay, that was the first big lie to waste my precious time. First of all, it took me 45 minutes to get out there to be given misinformation. So with all that said, he comes back with some figures higher than what he said over the phone; well, I got up, told them to give me my car key that I was going to make the trade with, and left. Now you come calling me Monday morning saying that you can get me in the car with a deal that I agreed to. While I was in route there and sitting in bumper to bumper traffic close there, I received a call from Dominic stating that they sold the car to a person who would pay $3,000 more than what I was paying. I thought that was so unprofessional and irritating. I called back and spoke to Rodney for him to be even more annoying with his lies. How can you sell a car that I agreed to over the phone? And they ran my husband's credit and had me send them his ID everything, and they said the deal was a go-to hear that it was sold and goodbye. I have always had an Infiniti, but lately, I have gotten horrible service with them. I am moving on to another brand. I want to let everyone know that we pay too much money for these cars to be treated disrespectfully and like our time is not valuable. We deserve stellar customer service. You send me all these emails stating thank you for being an excellent customer but hire these idiots that don't care about people to sell your vehicles. I'm DONE!
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