New Infinite Owner - KayQX80

After driving the same van for 13 years it was finally time to look for something new. I had my heart set on a QX80 after laying eyes on one almost 6 years ago. I have never owned a luxury car and I had never bought a new car straight off of the lot. I was worried about the whole process based on horror stories from friends when they bought cars from other dealerships. I went online to Truecar.com to look at vehicles and to get an idea of the price I should pay. I was contacted by Nalley INFINITI and decided to go and test drive my dream car. Nicole met me and my whole family that evening with 30 minutes before closing time. She was patient and kind and I never felt rushed even though they had closed at 8pm. I didn't even go through a hard negotiation process. She met me at the price I needed and had found online immediately. I was shocked! I was expecting a lot of back and forth and frustration and that just didn't happen. Nicole was so easy to work with! I also appreciate Stasha. She was super informative and helpful in the finance portion of the purchase and she even helped ease my fear of the center console by letting me know that it could be removed. She was knowledgeable about the financial side of the deal but also about the car itself. These two woman stayed late with me and my family and I am grateful! I was overwhelmed with joy when I got to sit in my new vehicle that I literally cried. Nicole was there and gave me a hug! It felt like I was sitting with a friend throughout the process! I highly recommend Nalley INFINITI, especially Nicole and Stasha. I will definitely return with all of my future purchases!

Great dealership! - ackerman0

This was my second purchase in 5 years. The experience was good. Everyone was friendly and professional. My only issue this time was waiting to complete the paperwork. My total time at the dealership was a little over 2 hours. But everyone’s engagement made it not feel that long. I will purchase here again.

Excellent! - The Negotiator

Working with the people at The Nalley Way Infiniti dealership was an amazing, positive experience! How refreshing to meet such ethical, kind people, who do everything possible to make your dream car a reality. Absolutely go to this dealership first, and you probably will not need to look elsewhere. Thank you

Awesome staff - amandaburke1989

Very kind and helpful staff, especially the lovely, charismatic Contina McQueen and the guy in finance whose name escapes me. I came for a 2014 Nissan Versa Note SV and was at first told I could get it for $0 down and $205 a month, but unfortunately the bank had other plans and wanted $2000 down for that particular car, but I don't fault Infiniti for that.They still were very accommodating and tried to get me into another car that wouldn't require anything down but my heart was stuck on the versa and financially it was not what I was looking for at the time, even though they worked very hard to get me the best deal possible. I would recommend shopping here. Awesome & accommodating staff and immaculate facility! 5 stars! Even though I didn't purchase anything, I hope to be back when I get my finances in order! They left a very good impression.

Excellent Experience with Maintenance Department - E Hodgson

I always have a positive experience when I have my car serviced at Infinti South Atlanta. Carson is terrific. He is friendly with a great personality. He answered my questions professionally and he made sure I was given periodic updates on the status of my car. I always feel important and special when I visit Infiniti South Atlanta. All employees I have contact with make me feel appreciated. I love my QX50 and I love Infiniti South Atlanta!

Finance Guy Is A Crook - RBF1

I was in the process of buying a truck, spoke to a salesman who assured me if I drive the hour and a half to this Napleton of Infiniti in Macon, I would get a good deal. I arrived at Napleton of INFINITI in Macon, everyone there was very nice and courteous, everything was going very well, I told him I had my own financing and the salesman and I agreed on a price for the trade-in of my truck, and the purchase price of the new vehicle but when I got to the finance guy things changed to put it bluntly the finance guy is an xxx. I guess the finance guy thought I would not read the paperwork, first off from the time me and the salesman agreed on the price of my truck and the price on the vehicle I was purchasing my trade-in had depreciated 3,000 dollars in less than ten minutes.Then he kept trying to tell me that’s what my truck is worth I told him no that’s not the price me and the salesman agreed on, after another five minutes of a heated discussion when he was convinced that I was not budging from the price the salesman and I had agreed too, he got up to talk to the salesman about the price of my trade-in. The finance guy came back in his office where I was waiting for him and then he raised the trade-in price up 1,000 dollars I proceeded to tell him again, this is not the price, the finance guy said let’s just agree that this is the price, I said no, after that he wanted me to finance the vehicle through Infiniti he said he could get me a better deal, the deal through Infiniti was for 4 years at a higher price and higher payment, than the 5 years deal I had at a lower price and because I would not accept his terms of the higher price deal through Infiniti the finance guy said he would not do the deal anymore at the already negotiated price, he actually raised the price of the vehicle then I replied because I will not accept your terms of me paying more for this truck now you will not do this deal we agreed upon he said yes, I responded this is crazy. The finance guy at Napleton of Infiniti in Macon is a liar and all things bad that you hear about car dealerships, I’m sure you have lost a lot of business because of his racist, scheming, and tasteless behavior. After that experience the whole attitude of the dealership changed when I left his office and walked out the other people there seemed to follow his lead except the guy from Ohio, and the receptionist they were the only two people that still spoke but no one else. I will never recommend anyone to go to Napleton of Infiniti in Macon. Some weeks later the General Manager called me from this dealership because of the response I left pertaining to my visit at this dealership, he said he was concerned about it as well as he should be, we spoke briefly and he said he would call me back I believe it’s been 3 weeks, if not longer I still haven’t received a phone call, like I always say the tail of the snake is a distinct copy of the head of the snake. Nevertheless I got a great deal from Infiniti in Augusta Ga. if you’re in the process of purchasing a new or used vehicle they will really work with you and the finance guy won’t change the price on you, it’s a three and a half hour drive but it’s well worth it, the drive saved me thousands of dollars.