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Our first service appointment went well. Issa Kona was... - stanhamilton52
Our first service appointment went well. Issa Kona was very helpful, courteous, informative. The facility was clean, comfortable and everyone was taking proper safety precautions, wearing masks, etc.
Top Reviewed Service Specialists At This Dealership
Express Service Advisor
i have nothing else to say, i have nothing else to say.... - Y.COBIN
i have nothing else to say, i have nothing else to say. if i have nothing else to say why do i have to submitt 25 words?
There is not another dealership out there that is like... - Childers7706
There is not another dealership out there that is like Subaru of Kennesaw. They are the friendliest and the most helpful of any dealership we’ve ever been in. Anyone of them are there to help. They explain in detail everything they’re going to do to the car.
Everyone was eager to assist us with our faulty 2019... - Ellene S.
Everyone was eager to assist us with our faulty 2019 ascent Touring, We in turn purchased a 2021 Ascent Touring. All of the staff were extremely helpful..
I love Stivers and my new helper, Cameron. Efficient and... - lebron.linda
I love Stivers and my new helper, Cameron. Efficient and informative. I was in a fix and they took me without an appointment and had me out in an hour. Thanks, Cameron!
Justin Marx is AWESOME - Rocketgirl
We were traveling on I-75 and the Check Engine light on came on. We called O'Steen Subaru and talked to the amazingly cheery Charley Lamonta on the phone. She give us directions to the dealership. As we arrived, she greeted us with a smile. Then, we met Justin Marx, Master Technician and felt we were in good hands. Justin delivered outstanding service.
Just a mile off I-75, O'Steen Subaru of Valdosta helped us in our time of need. Charley Lamonta and Justin Marx exceeded our expectations
I always enjoy dealing with Michael and Ariel, however my... - Subarulemon
I always enjoy dealing with Michael and Ariel, however my overall experience with the service department and Subaru has been very disappointing! I have had numerous issues with my 2018 Outback that never seem to get resolved. I thought I was stepping up going from a Toyota Highlander to an Outback, but my car is a lemon and no one at Subaru seems to care.
Customer Service is very unprofessional - Howard
I initially called to obtain the number for my warranty, the customer service rep was super unprofessional. She didn't answer my call until the 3rd time calling. When I finally spoke to her she transferred me to a number and no one answered. Whenever I would try to call back, she simply did not answer the phone. Maybe she recognized my number. I had to have my cousin call from a different number to finally get through. When I asked to speak to a supervisor, she transferred me to a sales person. They transferred me to another sales rep. When I finally got in touch with the supervisor, I was simply brushed off and not taken seriously. It is very disappointing for me to be calling this place of business for the sole purpose of getting an 800 number, and having to go through this ordeal. Felt very disrespected and not taken seriously. Word of advice, do not do business with this dealership.
July 2020 I had an appointment 11am to replace passenger... - Avoid Service Department
July 2020 I had an appointment 11am to replace passenger airbag which I was told would only take 1 hour. I was handed my keys 5pm. This location is not professional, the service department and general manager consists of low lifes. They will damage functions on your vehicle and place the damage on you. DO NOT HAVE YOUR CAR SERVICED HERE
Purchase - Buster
My relatives and friends have bought from Ester and Claude and we have never been disappointed ,
We always go to them first for our car needs.
0 * Service - Edwards from Snellville
This has been one the worse businesses that I've been involved with in in a very long time. I was recommended to come the the Classic Collision by Hennessy Atlanta Lexus and I will never return ever again. It is enough that my car was hit by a Uber driver but when my arrived on 11-20-17 it has been a nightmare. They lie to you from the receptionist to the General Manager to the collision repairer. I am in my late 40's and I was treated like I was getting my Tonka toy truck repaired. I had to call every day for 29 days straight, I had to go up there on my lunch breaks to make sure that my car was being repaired. This "Certified" Lexus repairer told me that my car was going to be repaired four times and all the times he promised me none of them turned out to be true. On the days that I would call I knew they had caller ID they wouldn't even pick up the phone they would not even say hello just put my incoming all into a voicemail. I love my Lexus dealer and trust they would not steer me wrong and after I picked up my car I had to take it to Lexus because the Airbag light kept coming on and off and then when I turned my air on it sounded like a train coming from my vents and my car only have 50K miles on it and I keep up on all the maintenance. I took it back to Lexus and they had to repair my car and I have no idea where or who paid the bill but I am very thankful for them repairing what Classic Collision didn't take care of. But I didn't read the reviews on this company until I took my car to Classic Collision if I would have read the awful reviews from other Lexus owners I wouldn't have taken my car to them in the first place.
Please stay away from this unprofessional and very inconsiderate auto collision place.
Details - Yviecepope10
Everything looks good and they worked very hard, I approved their service and work, job well done!!! Thank you so much!!! We are very pleased and happy for your service!!!
Got the job done - NicoleDuBose
I needed a tire and fast. Hiram (hope I spelled it right) helped me out and didn't pressure me into anything. Replaced my tire and put it on in under a hour at a good price. Found this place when I searched tires buckhead and the reviews sounded good so I thought I'd try them. Glad I did, thanks.
Subaru of Gwinnett
Chatham Parkway Subaru