Best service center - Mustang Sally
My car was schedule for repair and oil change. It was finished 1 day earlier than expected. They treat me and my mustang like a queen.
No Hassle and No Pressure - Mrx
My wife and I purchased a 2018 Ford Explorer new through Oxmoor Ford , our salesman was Steve Whittaker. The entire buying experience was excellent from start to finish. Steve was extremely professional and courteous throughout the entire process. We made several visits to Oxmoor Ford making numerous test drives and asking a lot of questions. Steve was attentive, knowledgeable and very up front every step of the way. Steve never pressured us to buy and presented the pricing, taxes, license and title costs to my wife and me in writing.
There were no “surprises” or hidden costs added when we signed the purchase documents with Ken Coulson. Ken made the “paperwork” part of the purchase very understandable and handled it efficiently and professionally.
If you are considering a Ford or Lincoln vehicle I highly recommend Steve Whittaker at Oxmoor Ford.
Great service, excellent customer service - skelleyfnp
I came in late on Friday (around 5pm). My 2016 Ford Escape needed an oil change (35,000 miles). Although there were 3 people waiting in the lobby, Steve Wakefield was very professional and pleasant.
I mentioned that I needed my air filters changed - cabin and engine. Steve had everything completed by 6pm - most importantly for me there was no feeling of being rushed.
My last oil change at a different Ford dealer was totally unpleasant. I will return to Glenn Ford and Steve Wakefield for future work on my Ford.
Awesome service and overall experience! - Will9964
I was pleasantly surprised at how easy and fast the car buying experience was at Champion. Our salesman, Andrew Davis found us exactly what we were looking for almost as soon as we walked into the lot. The whole dealership from the top down is amazing. I see myself coming back to Champion for all of my future vehicle purchases.
Great experience - ll.jones2016
our sale person answered every question we threw at him..down to the smallest detail, made us feel very welcome and at ease...got the car we wanted and had fun.
Bought two vechicals - amyandlogan
last week my wife and I purchased two vehicles (2018 Escape and a 2004 F-150) from Paducah Ford. Our sales person was Greg Blewett (no immediate relation). We had a wonderful experience. Greg kept us posted on the entire process before, during, and after the sale. We do not buy cars frequently. However, and next time we look for a new vehicle, we will start with Paducah Ford because we received top dollar for our trade-ins and a great deal on the purchase price.
Would highly recommend!! - Cargirl2017
When my husband and I decided it was time for another vehicle, I messaged Dustin at Alton Blakely and told him what we was looking for. By the end of the same day we drove off the lot with 2 vehicles !!! The staff was very friendly throughout the whole process!!
Excellent service - JBS1981
Dropped my truck off on my way to work without a scheduled appointment. The service team took care of me immediately and was done within 30 minutes of my arrival. I had a co-worker pick me up but there was no need, my truck was done before he arrived. Talk about great service!
Great Dealer - peanuttew
Found a used Toyota Sienna it had a minor problem, the service manager diagnosed it in just a few
minutes while driving around the block, they fixed it quick I finished the paperwork and was on my way. The one thing I was not happy about, it only came with one key and no key fob, but they are trying to contact the previous owner and see if they still have key fob.
Treated like royalty! - NdKt
We have been coming to Bill Collins for 20 years. We recently purchased a 2018 Ecosport.
We rely on them for guidance, to answer any questions, and address any concerns that we might have. We would not even consider buying from another dealership!
MOTHERF***ING CROOKS - Zoran Harrison
**********DO NOT USE THESE xxxxxxxx**********
I am an owner operator transporter for Horizon Transport, transporting travel trailers cross country to dealerships. on 12/15/2017 I took my 2008 Ford F-250 into Greenwood Ford Dealership in Bowling Green Kentucky for scheduled maintenance, oil and fuel filter change. During that maintenance the tech (Nate) could not remove the engine fuel filter cap and they had to break it in order to remove it, then replace it with a new one at my expense. Which was fine with me. Then the tech (Nate) had problems with the oil filter cap. The service writer (Chris) advised me that the filter had separated and the end of the filter was stuck in the oil cap and said that it needs replaced too. I said that was not necessary, I walked to the tech’s bay and removed the filter end from the cap myself. Saving me around another $50. Once the service was completed my vehicle was pulled up to the service lane where I checked out and went to leave, but upon starting my vehicle I could hear an unfamiliar sound, kind of like a ticking or slight knocking. I just put it down to air bubbles still working their way out of the fuel lines after the filter change. So I drove out of the dealership and went over to IHOP which was directly across the street (out of Ford, across 4 lanes and into IHOP parking lot). When in the middle of the road my check engine light came on. I continued to IHOP and had dinner. When leaving IHOP I went to hit the freeway which was about 1/10th of a mile down the road, but noticed the vehicle would not rev above 2500RPM and would not shift above 2nd or 3rd gear. At this point I didn’t enter the onramp but went over the freeway to turn around. While at the turn around point I stopped and call Greenwood Ford and asked for service but was advised they were closed. I continued to drive back to the Dealer and spoke with a salesman and he provided me with a loner car so I could get to a hotel while I wait for Service to open in the morning.
The next morning (12/16/17) Chris scanned the codes that caused the check engine light, he told me it was a problem with the high pressure fuel pump (HPFP). So chris had a tech investigate a little deeper. The tech checked the fuel filters and found that the inline fuel filter under the truck was not installed correctly. Chris told me that the cap was not screwed on correctly and that it had been sucking Air and Dirt. The tech cleaned the dirt from the threads of the fuel filter cap and re-installed the filter. Then he cleared the codes from the computer and took it for a test drive. When the tech returned he said it is still not running like normal and that the check engine light cam on again, so he checked the codes again. And it was the same code as before. The tech continued to investigate and found that the fuel pressure was too high. Which indicated to him that the HPFP had gone bad. At this point I feel that this is fault of the Dealership for not installing the fuel filter correctly. They denied, causing me to have to stay in Bowling Green for 8 days and pay for this repair costing close to $3000. And $1000 for my accommodations.
I spoke with the service manage and the general manager concerning the matter of the incorrect installation of the fuel filter causing the HPFP to go out and they told me they are not responsible for it that I was not their fault. I feel differently as I did not bring it into the Dealership like that. All they was willing to do was offer me a 25% discount on the repairs. The quote was $3847.60 less 25% brought it down to $2915.51, I was charged for parts like cab bolts and washers at a cost of $64.68, but after inspection those bolts are not new. License plate bulbs, my license plate bulbs were not replaced nor did I authorize them to be replaced, the fuel lines that go from the HPFP are single use only but were not replaced even tho I was charged for them. These are just a few examples of what I was charged for that I can physically see. How much was I charged for that I cant see?? I was charged for 2 different types of transmission fluid, this truck only takes one type! The HPFP was $208.09 more expensive than me buying it directly from ford… as were most of the other parts on the invoice. I asked the general manager why they were price gouging and doing work I did not authorize and all he said was that look at the 25% discount we gave you though. I said what does the discount matter if you are price gouging in the first place. He had no reply but PAY YOUR BILL OR LEAVE!! So I paid as I needed to get back on the road to make money. I feel that the ford dealership is responsible for this repair and not me, they are the ones that screwed up!! As for this next problem I describe I feel Greenwood Ford is still Responsible for the ongoing problems. I did call Ford Customer Service but all they could say is they would note my complaint and forward it to the Dealership so their management could review it, I have heard nothing from Greenwood Ford.
Once the repair was done I drove to a friends house for Christmas (60miles away) then on 12/26/2017 I drove back to northern Indiana to pick up my next load to transport. The truck seemed to be running okay, except now I was blowing a lot of white smoke out of the exhaust.
On 12/28/2017 I picked up my next trailer for transport, it was going from Howe, Indiana to Chesterton, Indiana (99miles). During this transport the truck went into reduced power mode 25 miles into the transport. So I pulled over and shut the truck down, checked the fluids and found that the coolant was low so I topped it up with gold coolant. I start the truck back up and it is not in reduced power mode anymore, so I continue down the road. I get another 20ish miles and it does it again, so I repeat the same steps as before. This happens to me 4 times in the 99mile transport. On the way back to Goshen Indiana I don’t have any problems except the smoking from the exhaust. So I pick up my next load from Goshen that was going to Texas. Once again I get about 25 miles and it goes into reduced power mode again so I pull over and top up the coolant and restart the truck. I get another 25miles down the road and it does it again so I limp over to the closest Ford Dealer Which was in LaPorte. They scan the computer and say it is in reduced power mode because the coolant has low flow/poor performance. They advise me that the thermostats are bad, and need replaced. (thermostats were just replaced less than 2 months ago) so I get a hotel and put the truck into the shop the next day for the repairs. This seems to fix the problem but while the tech was doing the repairs he noticed that GREEN Coolant was in the Cooling System. This was wrong as this truck requires GOLD Coolant. Mixing coolants of different types can cause sludging in the cooling system and said that is probably why the new thermostats failed, he advised. Later that day I am back on the road and the truck seem to be doing okay except for this white smoke from the exhaust and uses about 5gallons of coolant over the 1000miles and again goes into reduced power mode twice. Due to the mixing of different Coolants and the sludging that occurred on the thermostats it seems that was not the last of my problems, after talking to diesel tech’s it sounds like there are other blockages in the coolant system. Possibly the oil cooler which is another huge $3000 repair, after finding this out I call the service manager and ask him what he is willing to do about putting the wrong coolant in my truck and he said “nothing” on your bill it shows we billed you for gold coolant so that is what we put in it! I told him that the tech at the LaPorte dealer would testify to pulling green coolant out and then the service manager told me, “well there is no reason for us to be talking then, just have you attorney talk to our attorney and hung up the phone.
Quick and Easy - Matterdaddy
We dealt with Randy Miller at Madison County Ford Lincoln. He was very helpful, personal and just had all around good vibes. He wasnt pushy at all. We were in and out of the dealership and driving our new car home in literally about an hour. We got exactly what we wanted for what we wanted it for. The whole environment at Madison County Ford Lincoln top notch.
Communications just stopped, unprofessional Sales Manager - Mike Hockensmith
I made a cash offer to Don Franklin Ford of London for a new 2018 Ford F150 loaded King Ranch model. I received an e-mail from sales manager Chase Thompson stating he was interested in my offer. I called back only to find his voicemail was full. I sent an e-mail will my cell phone number but never received a call back. I finally was able to speak to Chase when he finally answered his cell phone and after some discussion he told me he would accept my offer. I asked him to put the numbers in writing and to send me some pictures of the actual truck as only stock photos were on the webpage. After some delay and sending a reminder text message, I finally received the written purchase offer and pictures via text and e-mail but was out of the country at the time without phone access. The purchase agreement I received was one thousand dollars higher than the offer I had made. In addition, Chase added a $595 unreasonable document fee to the deal. Since I was out of the country, I responded via e-mail explaining the discrepancies and making it clear what I was willing to pay. I never received any correspondence back at all. I even e-mailed both Chase and Barbara several times asking if they planned to respond to my e-mail and they didn't even have the professional courtesy to reply. This is despite sending me automated generic customer service e-mails asking if I needed anything. I ended up missing out on another deal while wasting time with this dealer. I hope others can learn from my experience, avoid this dealer at all costs if you value your time and money. I now consider myself lucky to learn how they do business BEFORE I dropped $60K+ on a new truck with them.
Excellent Service Experience - f150-1
I recently had Stuart Powell Ford-Lincoln change the oil and rotate the tires on my 2015 F150 Ford. The service staff were very professional and all work was performed in a timely and professional manner. Great work job everyone!
Terrible experience with vehicle purchased - Gonefishing
Bought a 2014 Ram truck. After a few days of purchase had vehicle inspected and it had a heater core that needed replaced. The dealership would not even discuss helping to get repaired. I felt like it was their responsibility to fix it considering I had just purchased the vehicle. Took forever for them to respond to me and then stated it wasn't their problem. They wanted me to purchase a extended warranty which I felt like they should have repaired the vehicle since it was defective at time of purchase.
New Explorer - JMC
Since moving to the area, l've had my F150 serviced at the dealership. We decided to buy a 2018 Explorer, we went to the dealer and Charmaine Parsley. She was great to work with
The vehicle is all that we expected.
Everyone did a great job delivering our new Explorer. .
Shane was extremely friendly and helpful.he had a very... - JoBurg
Shane was extremely friendly and helpful.he had a very out going personality being believable in what he was selling. He was sincere & a very likable person. I would buy another car from him &recommend him to everyone.
Easy to work with - MVolante1986
Had a great experience with Pennyrile Ford. Originally had some issueds with cancelling my warranty when I sold the vehicle, but they quickly resolved any issues I had!