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Roger Lyons was one of the most professional, easy to... - klrace
Roger Lyons was one of the most professional, easy to work with salespeople I have dealt with. Quickly answered our questions and made us feel comfortable through the entire process.
Service Department had car six weeks. Only 2 calls... - KD
Service Department had car six weeks. Only 2 calls during. See Google full review. KD
I was concerned that the horn on my Nautilus.wasnt... - cheggemeierBeanie
I was concerned that the horn on my Nautilus.wasnt working correctly. I stopped be Parker Ford/Lincoln and assured me that it was.working properly.
It is always a pleasant experience working with Bill... - KK
It is always a pleasant experience working with Bill Pinkham. Transactions are smooth and seamless. He searches for the best fit and does an amazing job at finding just what I need.
As expected, Bill is always professional, kind, and courteous.
The sales lady, Mary Duncan, and finance gentleman, David... - Quincey2189
The sales lady, Mary Duncan, and finance gentleman, David Gambrel, made this experience the best I have ever had purchasing a vehicle. The two were friendly, helpful and answered all questions I had. I had been through a bad experience at another car dealership and was nervous about coming to another but Ms. Duncan was so friendly, making the entire experience calm and rewarding. Both were exceptional with assisting my father who is disabled from a stroke and the reason for the purchase. They treated myself and my parents with the upmost respect. I will defiantly refer others to this dealership and ask for these two individuals!! I love my New 2021 Ford Explorer....Thank you to the best experience.
My sales man Tony Wesley took great care of me and... - Rob Vincent
My sales man Tony Wesley took great care of me and handled all my concerns and questions this is fourth purchase from here I will always come back here for my next purchase and Tony for always being so helpful during the purchase and it was twice as fast doing the loan in and out in no time
I usually hate buying cars but this was a much better... - JohnW
I usually hate buying cars but this was a much better experience. Reese was so easy to work with and everything was straight forward. I will be back.
Over the years we have bought 4 cars from oxmoore ford.... - Barbara
Over the years we have bought 4 cars from oxmoore ford. We have been very pleased with their salesmen and service. This time we had John as our salesman. Don't know his last name but he was extremely helpful and had a cheerful personality. I would ask for him again if I were buying another car.
So I purchased a suv from there a few weeks ago. It took... - epictothe4th
So I purchased a suv from there a few weeks ago. It took 3 weeks to get the deal done. I’m out of state so I figured ok. Maybe it’s just because of that. Terrance was kind but was in and out of work due to a family issue so he didn’t reach out much to let me know what was going on. I almost took my $1,500 down payment back then. I should have. I actually asked for it back and it sped up the process. So I’m like ok, we’re back on track. So since I’m out of state, the car was delivered to me and was worked into the financing. The trouble really started when I received the vehicle. So before it got here, Terrance let me know about a couple issues with the car. He mentions a couple dents (which I knew about) and a couple stains and tears. I have 4 kids so that necessarily wasn’t a huge concern. Seat covers right?
Anyways, I get the car and I’m immediately upset. The car barely turned over to drive into my driveway. The interior was disgusting. I mean I’m sure this car was sitting in the lot for at least 6 months and they never even detailed it. There was dirt and old pop dried into the cup holders, old shriveled up fries, and just smelled like someone smoked 2 packs of cigarettes a day in it. Every inch of that car needed to be scrubbed down and it took me and my wife 2 and a half days to do it.
The trunk lifts weren’t functioning so day one I order them. They get delivered in 2 days and I spent 10 minutes in the rain to replace them.
Now on to driving it. The car will start and drive. With some turning over. My guess is the battery which is $170. But it’s a matter of time before this thing doesn’t start. The steering wheel shakes when you apply the brakes meaning that the brakes or rotors (probably both) need replaced. Other than that it is “drivable”. But none of this was told to me when I purchased the vehicle and this was the first time I purchased a car like this.
There’s also a third row which we can’t get to without climbing on the second row because the second row doesn’t function correctly to let us into the third row.
They didn’t even send the car with temp tags. They had to overnight it.
I tried for a week and a half to contact the management. No call backs, no answer. I wanted this car gone. I even received a message that my wife’s ID was expired so we needed to update that. So they literally ignored me until they could get the credit union to waive it due to the corona virus. This dealership is owned by crooks and scam artists. They think it’s ok to screw over a hard working couple with 4 kids and have done nothing to try to rectify the situation at all. Dan said the deal is done. There’s nothing he can do. Merry Christmas. Thanks a million.
So after the company not helping in any capacity, I went to a local dealership and got a second car. I was going to send the car I purchased from Paducah back to them. My mom decided to take the car and take over payments. She drove the car 2 months and the engine died. The mechanic said there is no doubt that they knew what they were selling us and we are looking into legal action against the company. Don’t ever do business with this company unless you like being lied to and sold crap.
Tyus was a great employee really helped me with what I... - Amosgriffithc33
Tyus was a great employee really helped me with what I was looking for showed me all of the used cars that I was into and was very knowledgeable about the company.
Making Things RIGHT!!!!! - Jay Woods
They identified the problem and had me ready in a day. This is after another verified Ford dealership said nothing was wrong with my vehicle.
Firmware upgrade - Elmer Fudd
Took my F250 6.7 in for software/firmware update ("10 minute process - max"). Personable service manager, but didn't appear too comfortable in his role. After 3 hours of waiting and no updates by SM as to progress, I asked for a status and I was finally told that the service tech blew up three computers trying to get the update installed and that I'd have to bring the vehicle back in three days (to give them time to acquire another computer). Next morning the batteries were completely dead "due to a setting the tech failed to return to default". Hunh....
DO NOT USE THESE GUYS. They're either incompetent, or don't care.
If you like getting jerked around and not getting the... - michael.quitugua
If you like getting jerked around and not getting the deal that makes you satisfied than you have made a good choice. This is the place for you. Advertised price $19,997. Starting price upon negotiation $21,200. After getting their best price. $550 higher than the advertised price. Quote "That's the best we can do". If you like getting screwed without a kiss. deal with Don Franklin.
Great experience - ll.jones2016
our sale person answered every question we threw at him..down to the smallest detail, made us feel very welcome and at ease...got the car we wanted and had fun.
Shane was extremely friendly and helpful.he had a very... - JoBurg
Shane was extremely friendly and helpful.he had a very out going personality being believable in what he was selling. He was sincere & a very likable person. I would buy another car from him &recommend him to everyone.
Well first of all my daughter18yrs old went to them with... - tracy13
Well first of all my daughter18yrs old went to them with cash money. They try and try to get her to buy a car out of her price range. Finally after 6 hrs we come to a conclusion of sale and still bought a car from them way over booking price and discover on the way home that the car has no heat, check engine light comes on and after getting the car home discover its leaking oil. So she takes the car back up there. After a week still waiting on parts is their excuse when o'Reilly's or autozone can get them same day. It wouldnt be so bad but they are rude as xxxx to me and its obvious they dont care about how this is making my daughter feel. Never will recommend or be back to Gillie Hyde. Get your xxxx together and treat people with respect!!!
MOTHERF***ING CROOKS - Zoran Harrison
**********DO NOT USE THESE xxxxxxxx**********
I am an owner operator transporter for Horizon Transport, transporting travel trailers cross country to dealerships. on 12/15/2017 I took my 2008 Ford F-250 into Greenwood Ford Dealership in Bowling Green Kentucky for scheduled maintenance, oil and fuel filter change. During that maintenance the tech (Nate) could not remove the engine fuel filter cap and they had to break it in order to remove it, then replace it with a new one at my expense. Which was fine with me. Then the tech (Nate) had problems with the oil filter cap. The service writer (Chris) advised me that the filter had separated and the end of the filter was stuck in the oil cap and said that it needs replaced too. I said that was not necessary, I walked to the tech’s bay and removed the filter end from the cap myself. Saving me around another $50. Once the service was completed my vehicle was pulled up to the service lane where I checked out and went to leave, but upon starting my vehicle I could hear an unfamiliar sound, kind of like a ticking or slight knocking. I just put it down to air bubbles still working their way out of the fuel lines after the filter change. So I drove out of the dealership and went over to IHOP which was directly across the street (out of Ford, across 4 lanes and into IHOP parking lot). When in the middle of the road my check engine light came on. I continued to IHOP and had dinner. When leaving IHOP I went to hit the freeway which was about 1/10th of a mile down the road, but noticed the vehicle would not rev above 2500RPM and would not shift above 2nd or 3rd gear. At this point I didn’t enter the onramp but went over the freeway to turn around. While at the turn around point I stopped and call Greenwood Ford and asked for service but was advised they were closed. I continued to drive back to the Dealer and spoke with a salesman and he provided me with a loner car so I could get to a hotel while I wait for Service to open in the morning.
The next morning (12/16/17) Chris scanned the codes that caused the check engine light, he told me it was a problem with the high pressure fuel pump (HPFP). So chris had a tech investigate a little deeper. The tech checked the fuel filters and found that the inline fuel filter under the truck was not installed correctly. Chris told me that the cap was not screwed on correctly and that it had been xxxxxxx Air and Dirt. The tech cleaned the dirt from the threads of the fuel filter cap and re-installed the filter. Then he cleared the codes from the computer and took it for a test drive. When the tech returned he said it is still not running like normal and that the check engine light cam on again, so he checked the codes again. And it was the same code as before. The tech continued to investigate and found that the fuel pressure was too high. Which indicated to him that the HPFP had gone bad. At this point I feel that this is fault of the Dealership for not installing the fuel filter correctly. They denied, causing me to have to stay in Bowling Green for 8 days and pay for this repair costing close to $3000. And $1000 for my accommodations.
I spoke with the service manage and the general manager concerning the matter of the incorrect installation of the fuel filter causing the HPFP to go out and they told me they are not responsible for it that I was not their fault. I feel differently as I did not bring it into the Dealership like that. All they was willing to do was offer me a 25% discount on the repairs. The quote was $3847.60 less 25% brought it down to $2915.51, I was charged for parts like cab bolts and washers at a cost of $64.68, but after inspection those bolts are not new. License plate bulbs, my license plate bulbs were not replaced nor did I authorize them to be replaced, the fuel lines that go from the HPFP are single use only but were not replaced even tho I was charged for them. These are just a few examples of what I was charged for that I can physically see. How much was I charged for that I cant see?? I was charged for 2 different types of transmission fluid, this truck only takes one type! The HPFP was $208.09 more expensive than me buying it directly from ford… as were most of the other parts on the invoice. I asked the general manager why they were price gouging and doing work I did not authorize and all he said was that look at the 25% discount we gave you though. I said what does the discount matter if you are price gouging in the first place. He had no reply but PAY YOUR BILL OR LEAVE!! So I paid as I needed to get back on the road to make money. I feel that the ford dealership is responsible for this repair and not me, they are the ones that screwed up!! As for this next problem I describe I feel Greenwood Ford is still Responsible for the ongoing problems. I did call Ford Customer Service but all they could say is they would note my complaint and forward it to the Dealership so their management could review it, I have heard nothing from Greenwood Ford.
Once the repair was done I drove to a friends house for Christmas (60miles away) then on 12/26/2017 I drove back to northern Indiana to pick up my next load to transport. The truck seemed to be running okay, except now I was blowing a lot of white smoke out of the exhaust.
On 12/28/2017 I picked up my next trailer for transport, it was going from Howe, Indiana to Chesterton, Indiana (99miles). During this transport the truck went into reduced power mode 25 miles into the transport. So I pulled over and shut the truck down, checked the fluids and found that the coolant was low so I topped it up with gold coolant. I start the truck back up and it is not in reduced power mode anymore, so I continue down the road. I get another 20ish miles and it does it again, so I repeat the same steps as before. This happens to me 4 times in the 99mile transport. On the way back to Goshen Indiana I don’t have any problems except the smoking from the exhaust. So I pick up my next load from Goshen that was going to Texas. Once again I get about 25 miles and it goes into reduced power mode again so I pull over and top up the coolant and restart the truck. I get another 25miles down the road and it does it again so I limp over to the closest Ford Dealer Which was in LaPorte. They scan the computer and say it is in reduced power mode because the coolant has low flow/poor performance. They advise me that the thermostats are bad, and need replaced. (thermostats were just replaced less than 2 months ago) so I get a hotel and put the truck into the shop the next day for the repairs. This seems to fix the problem but while the tech was doing the repairs he noticed that GREEN Coolant was in the Cooling System. This was wrong as this truck requires GOLD Coolant. Mixing coolants of different types can cause sludging in the cooling system and said that is probably why the new thermostats failed, he advised. Later that day I am back on the road and the truck seem to be doing okay except for this white smoke from the exhaust and uses about 5gallons of coolant over the 1000miles and again goes into reduced power mode twice. Due to the mixing of different Coolants and the sludging that occurred on the thermostats it seems that was not the last of my problems, after talking to diesel tech’s it sounds like there are other blockages in the coolant system. Possibly the oil cooler which is another huge $3000 repair, after finding this out I call the service manager and ask him what he is willing to do about putting the wrong coolant in my truck and he said “nothing” on your bill it shows we billed you for gold coolant so that is what we put in it! I told him that the tech at the LaPorte dealer would testify to pulling green coolant out and then the service manager told me, “well there is no reason for us to be talking then, just have you attorney talk to our attorney and hung up the phone.
My Escape had major electrical problems as I was... - schultejoe76
My Escape had major electrical problems as I was traveling north on !75; the dash & gauges went dead and I lost power steering for a short time, so I googled the nearest Ford dealer as this was a scary and dangerous situation. I limped-into the service door around 10AM and met with Cody Kiser (Service Advisor). I explained the issues; he asked me if I could leave the car for repairs...I explained that I was over 5 hours from home and had no transportation. He LISTENED to me and then assured me that they would get my car taken care of. I needed a new battery, alternator & serpentine belt. They DROVE to another dealer for the alternator, and they had me on the road at around 2PM! The service department at Madison County Ford 1) recognized my desperate situation 2) EMPATHIZED with my situation 3) prioritized my need based on that situation 4) expediently implemented a top-notch repair to my vehicle so I could continue home. A guy CAN'T ASK FOR BETTER SERVICE!!
xxxx: they even offered me a loaner vehicle so I could go get lunch!!!
Everyone was so congenial and the service was OUTSTANDING!!
KUDOS to CODY KISER and his crew!!
You guys are FABULOUS!!!
Crown Point, IN
Barry was awesome. Called him with specifics at 1pm on a... - foxie95
Barry was awesome. Called him with specifics at 1pm on a Friday and walked out with a new truck at 4pm. He made it very quick and easy.
Couldn't be happier with my experience with Stuart Powell... - Nathan Y
Couldn't be happier with my experience with Stuart Powell Ford. Contacted them regarding a truck I was interested in & they kept communications open with me from initial contact to appointment date. Was able to take the truck on a no pressure, hassle free test drive. Working with Ben Johnson on the sale was a fantastic experience. The truck was exactly as advertised & I left the dealership feeling that I received a good deal. At no point did I feel pressured into adding any services or the like. I'm absolutely loving my new to me F150!