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Excellent to work with. A very easy transaction. Would... - Steve
Excellent to work with. A very easy transaction. Would highly recommend them to others. Sales person was pleasant and courteous. I was in and out in no time.
All I can say is excellent. Scott was beyond helpful in... - Karen
All I can say is excellent. Scott was beyond helpful in answering questions and made it a 110% positive experience. He was by far the best car salesman I have dealt with. His no pressure approach was a breath of fresh air. I will be recommending him and this dealership to everyone!!!
Outstanding buying experience! This was my second... - LARRY
Outstanding buying experience! This was my second purchase of a vehicle from Parker Ford and I rate my experiences both times as excellent. I will return.
First time getting my 2019 Ranger serviced and chose Bill... - blukee
First time getting my 2019 Ranger serviced and chose Bill Collins, friendly and courteous service department. Wasn't sure how it all worked by dropping off vehicle, Joe took his time and explained everything so the next time I bring in my Ford it will be easier.
Service Department - #1Makenna
Service department is always friendly, courteous and very efficient and informative on post service and willing to assist your for your convenience. HAVE RECEIVED GREAT SERVICE!
The sales lady, Mary Duncan, and finance gentleman, David... - Quincey2189
The sales lady, Mary Duncan, and finance gentleman, David Gambrel, made this experience the best I have ever had purchasing a vehicle. The two were friendly, helpful and answered all questions I had. I had been through a bad experience at another car dealership and was nervous about coming to another but Ms. Duncan was so friendly, making the entire experience calm and rewarding. Both were exceptional with assisting my father who is disabled from a stroke and the reason for the purchase. They treated myself and my parents with the upmost respect. I will defiantly refer others to this dealership and ask for these two individuals!! I love my New 2021 Ford Explorer....Thank you to the best experience.
Great dealership! Bought a car from Trey that ended up... - Shelby.murray3
Great dealership! Bought a car from Trey that ended up not having heat in it, fixed it for free and put me in a car while they fixed it! Bought as is and they definitely didn’t have to do this for me! If you’re looking for a car ask for Trey smith !:)
Barry was awesome. Called him with specifics at 1pm on a... - foxie95
Barry was awesome. Called him with specifics at 1pm on a Friday and walked out with a new truck at 4pm. He made it very quick and easy.
New Car Purchase - noname
Everyone we spoke to at the dealership very friendly and the sales staff was excellent to work with. Kyle Pinkham was our sale person and was very helpful going over all the new high tech options our car was equipped with.
I purchased a new truck 5 days ago in Indiana where I... - Goldsmithjoe79
I purchased a new truck 5 days ago in Indiana where I live. I was in Lexington visiting my mother and the battery charging system failed.
I drove straight to this dealership. Service dept was closed. I’m stuck here until Monday, I understand that but I still need help.
I was told I should of bought the truck from them and I should take it to Autozone to see if they could fix it.
Worst customer service ever!!!
Go somewhere else and spend your hard earned money.
I wished I lived here so I could deter any locals from buying a new vehicle from this dealer.
Incompetent - PElliott
So Ford Motor Company, as a company, is terrible. Franklin Ford in London, KY is an absolute joke. A while ago I posted pictures of the factory scissor jack that came with our Explorer. It bent in half when used, shot out from under the car, causing damage to the car. Broken jack, damaged car. Calling Ford customer service results in them saying they basically want nothing to do with it and said take it to the dealer and tell a manager. Chase, the general manager at Franklin Ford in London tried to not only get the jack away from us, and I’m sure it would have disappeared, but he was annoyed and obviously did not want to deal with it. He didn’t understand why Ford would tell us to come to them. Chase takes pictures and says he will work on it. Even gives me his cell phone number. Lot of good that did, he refused to answer or respond to texts. I eventually had to stand in their showroom and say I wasn’t leaving until he came out. He handed me off to the service manager who told me I had to call Ford again on my own to see if I could start a claim on my own and get him a case number. So after arguing with Ford again, with another person who barely speaks English, I finally get a case number. I have to give that to the service manager too. There is a pattern of me doing a lot and these people not really lifting a finger to help. I’m beginning to wonder why they are even there. I keep contacting the service manager and get nothing. He keeps saying Ford is basically sitting on it. He finally tells me if I want answers I should call Ford again. I call Ford’s customer service line, same one I used to get the claim number. They repeatedly told me they could not give me any information, refused to give me the contact info of the department they said made the decision on the claim, and repeatedly said they could not give me any timeframe for a decision to be made. I told them how disgusted I am with the whole process and they kept saying I could only contact the dealership. I reminded them the dealership was useless and kept telling me to contact them. They said they couldn’t help me with that because dealerships are independently owned. They said the most I could do was give negative feedback and they would make a note of it. No help. No one on either side cares. I’ve run myself ragged trying to jump through hoops they keep putting in front of me, and all they will do is knock me back and forth like a ping pong ball while they sit on the issue.
My daughter took her car to madison county ford on... - kkentuckywildcats1970
My daughter took her car to madison county ford on thursday on an appt @9 am and as of monday they still didnt have it fixed they said they still dinr know wgsts wrong with it and charged ovet 600 dollors and still say its an electric problem the sevice manager sherry was so rude and she never calls you back and says that we have called her every 2 hours and we didnt she never gave us an update and she tginks she know it all and will i never ever take my vehicle back again and get charged for work that tgey coulnt figure out and they call them top mechanics really ! This company is a rip off and its a shame that they rip people off and as far as sherry she mist be a loney woman to take rude to pwople like thst when u are just asking for an update and she has to have an attitude quit acting childish
After a lengthy negotiation, I got a deal I could live... - cmwells
After a lengthy negotiation, I got a deal I could live with. Thank you for your patience. Love my new 2019 Ford Ranger crewcab 4x4.
Thanks for Everything from my salesman DJ to the Finance... - wendydunn917
Thanks for Everything from my salesman DJ to the Finance Dept. 👍Guys for making this experience a Great One, just like you have in the past !!! Happy with The New Ride 🤗
Firmware upgrade - Elmer Fudd
Took my F250 6.7 in for software/firmware update ("10 minute process - max"). Personable service manager, but didn't appear too comfortable in his role. After 3 hours of waiting and no updates by SM as to progress, I asked for a status and I was finally told that the service tech blew up three computers trying to get the update installed and that I'd have to bring the vehicle back in three days (to give them time to acquire another computer). Next morning the batteries were completely dead "due to a setting the tech failed to return to default". Hunh....
DO NOT USE THESE GUYS. They're either incompetent, or don't care.
Well first of all my daughter18yrs old went to them with... - tracy13
Well first of all my daughter18yrs old went to them with cash money. They try and try to get her to buy a car out of her price range. Finally after 6 hrs we come to a conclusion of sale and still bought a car from them way over booking price and discover on the way home that the car has no heat, check engine light comes on and after getting the car home discover its leaking oil. So she takes the car back up there. After a week still waiting on parts is their excuse when o'Reilly's or autozone can get them same day. It wouldnt be so bad but they are rude as xxxx to me and its obvious they dont care about how this is making my daughter feel. Never will recommend or be back to Gillie Hyde. Get your xxxx together and treat people with respect!!!
Making Things RIGHT!!!!! - Jay Woods
They identified the problem and had me ready in a day. This is after another verified Ford dealership said nothing was wrong with my vehicle.
Great experience - ll.jones2016
our sale person answered every question we threw at him..down to the smallest detail, made us feel very welcome and at ease...got the car we wanted and had fun.
Shane was extremely friendly and helpful.he had a very... - JoBurg
Shane was extremely friendly and helpful.he had a very out going personality being believable in what he was selling. He was sincere & a very likable person. I would buy another car from him &recommend him to everyone.
MOTHERF***ING CROOKS - Zoran Harrison
**********DO NOT USE THESE xxxxxxxx**********
I am an owner operator transporter for Horizon Transport, transporting travel trailers cross country to dealerships. on 12/15/2017 I took my 2008 Ford F-250 into Greenwood Ford Dealership in Bowling Green Kentucky for scheduled maintenance, oil and fuel filter change. During that maintenance the tech (Nate) could not remove the engine fuel filter cap and they had to break it in order to remove it, then replace it with a new one at my expense. Which was fine with me. Then the tech (Nate) had problems with the oil filter cap. The service writer (Chris) advised me that the filter had separated and the end of the filter was stuck in the oil cap and said that it needs replaced too. I said that was not necessary, I walked to the tech’s bay and removed the filter end from the cap myself. Saving me around another $50. Once the service was completed my vehicle was pulled up to the service lane where I checked out and went to leave, but upon starting my vehicle I could hear an unfamiliar sound, kind of like a ticking or slight knocking. I just put it down to air bubbles still working their way out of the fuel lines after the filter change. So I drove out of the dealership and went over to IHOP which was directly across the street (out of Ford, across 4 lanes and into IHOP parking lot). When in the middle of the road my check engine light came on. I continued to IHOP and had dinner. When leaving IHOP I went to hit the freeway which was about 1/10th of a mile down the road, but noticed the vehicle would not rev above 2500RPM and would not shift above 2nd or 3rd gear. At this point I didn’t enter the onramp but went over the freeway to turn around. While at the turn around point I stopped and call Greenwood Ford and asked for service but was advised they were closed. I continued to drive back to the Dealer and spoke with a salesman and he provided me with a loner car so I could get to a hotel while I wait for Service to open in the morning.
The next morning (12/16/17) Chris scanned the codes that caused the check engine light, he told me it was a problem with the high pressure fuel pump (HPFP). So chris had a tech investigate a little deeper. The tech checked the fuel filters and found that the inline fuel filter under the truck was not installed correctly. Chris told me that the cap was not screwed on correctly and that it had been sucking Air and Dirt. The tech cleaned the dirt from the threads of the fuel filter cap and re-installed the filter. Then he cleared the codes from the computer and took it for a test drive. When the tech returned he said it is still not running like normal and that the check engine light cam on again, so he checked the codes again. And it was the same code as before. The tech continued to investigate and found that the fuel pressure was too high. Which indicated to him that the HPFP had gone bad. At this point I feel that this is fault of the Dealership for not installing the fuel filter correctly. They denied, causing me to have to stay in Bowling Green for 8 days and pay for this repair costing close to $3000. And $1000 for my accommodations.
I spoke with the service manage and the general manager concerning the matter of the incorrect installation of the fuel filter causing the HPFP to go out and they told me they are not responsible for it that I was not their fault. I feel differently as I did not bring it into the Dealership like that. All they was willing to do was offer me a 25% discount on the repairs. The quote was $3847.60 less 25% brought it down to $2915.51, I was charged for parts like cab bolts and washers at a cost of $64.68, but after inspection those bolts are not new. License plate bulbs, my license plate bulbs were not replaced nor did I authorize them to be replaced, the fuel lines that go from the HPFP are single use only but were not replaced even tho I was charged for them. These are just a few examples of what I was charged for that I can physically see. How much was I charged for that I cant see?? I was charged for 2 different types of transmission fluid, this truck only takes one type! The HPFP was $208.09 more expensive than me buying it directly from ford… as were most of the other parts on the invoice. I asked the general manager why they were price gouging and doing work I did not authorize and all he said was that look at the 25% discount we gave you though. I said what does the discount matter if you are price gouging in the first place. He had no reply but PAY YOUR BILL OR LEAVE!! So I paid as I needed to get back on the road to make money. I feel that the ford dealership is responsible for this repair and not me, they are the ones that screwed up!! As for this next problem I describe I feel Greenwood Ford is still Responsible for the ongoing problems. I did call Ford Customer Service but all they could say is they would note my complaint and forward it to the Dealership so their management could review it, I have heard nothing from Greenwood Ford.
Once the repair was done I drove to a friends house for Christmas (60miles away) then on 12/26/2017 I drove back to northern Indiana to pick up my next load to transport. The truck seemed to be running okay, except now I was blowing a lot of white smoke out of the exhaust.
On 12/28/2017 I picked up my next trailer for transport, it was going from Howe, Indiana to Chesterton, Indiana (99miles). During this transport the truck went into reduced power mode 25 miles into the transport. So I pulled over and shut the truck down, checked the fluids and found that the coolant was low so I topped it up with gold coolant. I start the truck back up and it is not in reduced power mode anymore, so I continue down the road. I get another 20ish miles and it does it again, so I repeat the same steps as before. This happens to me 4 times in the 99mile transport. On the way back to Goshen Indiana I don’t have any problems except the smoking from the exhaust. So I pick up my next load from Goshen that was going to Texas. Once again I get about 25 miles and it goes into reduced power mode again so I pull over and top up the coolant and restart the truck. I get another 25miles down the road and it does it again so I limp over to the closest Ford Dealer Which was in LaPorte. They scan the computer and say it is in reduced power mode because the coolant has low flow/poor performance. They advise me that the thermostats are bad, and need replaced. (thermostats were just replaced less than 2 months ago) so I get a hotel and put the truck into the shop the next day for the repairs. This seems to fix the problem but while the tech was doing the repairs he noticed that GREEN Coolant was in the Cooling System. This was wrong as this truck requires GOLD Coolant. Mixing coolants of different types can cause sludging in the cooling system and said that is probably why the new thermostats failed, he advised. Later that day I am back on the road and the truck seem to be doing okay except for this white smoke from the exhaust and uses about 5gallons of coolant over the 1000miles and again goes into reduced power mode twice. Due to the mixing of different Coolants and the sludging that occurred on the thermostats it seems that was not the last of my problems, after talking to diesel tech’s it sounds like there are other blockages in the coolant system. Possibly the oil cooler which is another huge $3000 repair, after finding this out I call the service manager and ask him what he is willing to do about putting the wrong coolant in my truck and he said “nothing” on your bill it shows we billed you for gold coolant so that is what we put in it! I told him that the tech at the LaPorte dealer would testify to pulling green coolant out and then the service manager told me, “well there is no reason for us to be talking then, just have you attorney talk to our attorney and hung up the phone.