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Easy, smooth transaction! - Malibu
Jeremy was great working with the banks to get me approved for financing. The whole process was easy and smooth. The lots and buildings were well kept and clean. Great job, team Mike Castrucci.
Top Reviewed Specialists At This Dealership
Used Car Sales Consultant
Used Car Sales Manager
New Vehicle Sales
Auto Armor refresh. - Red150
The drop off was quick and easy. The person told me they will call when finished. Never got a call. Went to pickup vehicle, and there it was sitting in a downpour. Only gave 4 stars because of no call.
Fair and Honest - Carreview
I was pleased with the honestly and fairness provided by the sales service team at Cumberland Ford. I would recommend Cumberland Ford for any vehicle purchase.
Ford Ranger - christy
Service on Lincoln is good Just got a
ford Ranger Tim was very helpful in
answering my questions He took
a lot of time with us and so
Great - Deseandre8
Me.Clyde was a great help wanted to make sure I got more info about what I was buying how to do so Great guy.
Service Department - #1Makenna
Service department is always friendly, courteous and very efficient and informative on post service and willing to assist your for your convenience. HAVE RECEIVED GREAT SERVICE!
Making Things RIGHT!!!!! - Jay Woods
They identified the problem and had me ready in a day. This is after another verified Ford dealership said nothing was wrong with my vehicle.
Service with the Customer's BEST at heart. - Joe
I chose Bill Collins Ford because: (1) My vehicle is a Ford and I wanted a Ford Dealership. In the event my auto required service/parts, they would have what I needed. (2) I wanted a Dealership that was friendly and in the Lousville area. I have found them to be very pesonable, fiendly and more than that, they know their "STUFF" when it comes to explaining the problem(s) in layman terms before the repairs are done and when the repairs are done, everything works. (3) Bill Collins Ford have "drop-off" and "pick-up" service. That is very important when my vehicle requires lengthy repairs. I rate them "TOPS in the Auto Repair and Service business.
Do not do business - Diver
I've been working in paducah for the last 3yrs and purchased my 17 f150 3.5 2yrs ago from the dodge dealership across the street and having paducah Ford religiously doing maintenance, oil change, tune up, plugs, rotation ect. This problem began 8 months ago when the truck began making strange noises on start up but everytime it went to the dealership I was given the runaround, technician says it's fine and im making more of the issue. The last time I took it in was bc it sounded as if the problem was getting worse and demanded that techs listen with me to identify and it was determined that it was a warranty issue with timing chains. After having the truck in their shop for 7 weeks, that's right 7 weeks not days, not hours 7 weeks I insisted on the tech digging further to the additional noise that didn't seem to be related to the timing chain. Result was also bad integrated wheel ends not covered by warranty as the truck has a lift. I was informed by the service mgr at the time when the truck initially went in that this is a common problem in these trucks and was shown Fords own bulletin stating parts that need to be replaced to include hub bearings, I agreed and at my cost had the work done to the tune of 1100. 7 weeks later get the truck back and due to work was not able to pick it up till late afternoon. 1st, I could immediately tell it wasn't driving right as if the alignment was way off 2nd, by 30 miles the dash lights up like a Christmas tree, abs fault, advance track fault, hill climb assist not functioning... I call back next day and not surprisingly no one was available who knew anything about my truck was in. Call back next day demanding to speak with general mgr and am told by the assistant that won't be in till Monday, it's Friday. Drove around for couple days with truck making weird noises and that's when the power steering completely fails as the truck swerves into oncoming traffic.... I'm furious at this point! I take it to the dealership 1st thing Monday morning very heated and big surprise the service mgr who has been dealing with no longer works there, I sit for 6hrs while they diagnose my truck when I am told that there's an issue with abs sensor cause by bad wheel bearings that has now toasted the electronic assist steering and pretty much ask me how I'd like to pay for it! I know this review is long but if you caught anything I've said take what I'm about to say from all of it.... do not, I repeat DO NOT do business with this dealership! They are as crooked as they come and unfortunately give car dealerships and insanely priced "service" departments a bad name and a worse reputation! To add, they informed me that they test drove and checked out the truck after the work they performed and the only thing I can say is your techs suck bc that truck drove like it had just been in a 30mph introduction with a curb and surprisingly they had nothing to do with any work done by them... xxxxxxxxx
Best guys ever!!! - Sheila&Ray
We just bought our 2nd vehicle from David Gambrel and Adam Roark at Alton Blakley and couldn’t be happier! This time we got a new Ranger, and everything about the experience from start to finish was easy, smooth and no hassle! If you or anyone you know need a new Ford, go see David Gambrel and Adam Roark at Alton Blakley Ford in Somerset Kentucky! We are loyal customers for life because of these two great men!
MOTHERF***ING CROOKS - Zoran Harrison
**********DO NOT USE THESE xxxxxxxx**********
I am an owner operator transporter for Horizon Transport, transporting travel trailers cross country to dealerships. on 12/15/2017 I took my 2008 Ford F-250 into Greenwood Ford Dealership in Bowling Green Kentucky for scheduled maintenance, oil and fuel filter change. During that maintenance the tech (Nate) could not remove the engine fuel filter cap and they had to break it in order to remove it, then replace it with a new one at my expense. Which was fine with me. Then the tech (Nate) had problems with the oil filter cap. The service writer (Chris) advised me that the filter had separated and the end of the filter was stuck in the oil cap and said that it needs replaced too. I said that was not necessary, I walked to the tech’s bay and removed the filter end from the cap myself. Saving me around another $50. Once the service was completed my vehicle was pulled up to the service lane where I checked out and went to leave, but upon starting my vehicle I could hear an unfamiliar sound, kind of like a ticking or slight knocking. I just put it down to air bubbles still working their way out of the fuel lines after the filter change. So I drove out of the dealership and went over to IHOP which was directly across the street (out of Ford, across 4 lanes and into IHOP parking lot). When in the middle of the road my check engine light came on. I continued to IHOP and had dinner. When leaving IHOP I went to hit the freeway which was about 1/10th of a mile down the road, but noticed the vehicle would not rev above 2500RPM and would not shift above 2nd or 3rd gear. At this point I didn’t enter the onramp but went over the freeway to turn around. While at the turn around point I stopped and call Greenwood Ford and asked for service but was advised they were closed. I continued to drive back to the Dealer and spoke with a salesman and he provided me with a loner car so I could get to a hotel while I wait for Service to open in the morning.
The next morning (12/16/17) Chris scanned the codes that caused the check engine light, he told me it was a problem with the high pressure fuel pump (HPFP). So chris had a tech investigate a little deeper. The tech checked the fuel filters and found that the inline fuel filter under the truck was not installed correctly. Chris told me that the cap was not screwed on correctly and that it had been sucking Air and Dirt. The tech cleaned the dirt from the threads of the fuel filter cap and re-installed the filter. Then he cleared the codes from the computer and took it for a test drive. When the tech returned he said it is still not running like normal and that the check engine light cam on again, so he checked the codes again. And it was the same code as before. The tech continued to investigate and found that the fuel pressure was too high. Which indicated to him that the HPFP had gone bad. At this point I feel that this is fault of the Dealership for not installing the fuel filter correctly. They denied, causing me to have to stay in Bowling Green for 8 days and pay for this repair costing close to $3000. And $1000 for my accommodations.
I spoke with the service manage and the general manager concerning the matter of the incorrect installation of the fuel filter causing the HPFP to go out and they told me they are not responsible for it that I was not their fault. I feel differently as I did not bring it into the Dealership like that. All they was willing to do was offer me a 25% discount on the repairs. The quote was $3847.60 less 25% brought it down to $2915.51, I was charged for parts like cab bolts and washers at a cost of $64.68, but after inspection those bolts are not new. License plate bulbs, my license plate bulbs were not replaced nor did I authorize them to be replaced, the fuel lines that go from the HPFP are single use only but were not replaced even tho I was charged for them. These are just a few examples of what I was charged for that I can physically see. How much was I charged for that I cant see?? I was charged for 2 different types of transmission fluid, this truck only takes one type! The HPFP was $208.09 more expensive than me buying it directly from ford… as were most of the other parts on the invoice. I asked the general manager why they were price gouging and doing work I did not authorize and all he said was that look at the 25% discount we gave you though. I said what does the discount matter if you are price gouging in the first place. He had no reply but PAY YOUR BILL OR LEAVE!! So I paid as I needed to get back on the road to make money. I feel that the ford dealership is responsible for this repair and not me, they are the ones that screwed up!! As for this next problem I describe I feel Greenwood Ford is still Responsible for the ongoing problems. I did call Ford Customer Service but all they could say is they would note my complaint and forward it to the Dealership so their management could review it, I have heard nothing from Greenwood Ford.
Once the repair was done I drove to a friends house for Christmas (60miles away) then on 12/26/2017 I drove back to northern Indiana to pick up my next load to transport. The truck seemed to be running okay, except now I was blowing a lot of white smoke out of the exhaust.
On 12/28/2017 I picked up my next trailer for transport, it was going from Howe, Indiana to Chesterton, Indiana (99miles). During this transport the truck went into reduced power mode 25 miles into the transport. So I pulled over and shut the truck down, checked the fluids and found that the coolant was low so I topped it up with gold coolant. I start the truck back up and it is not in reduced power mode anymore, so I continue down the road. I get another 20ish miles and it does it again, so I repeat the same steps as before. This happens to me 4 times in the 99mile transport. On the way back to Goshen Indiana I don’t have any problems except the smoking from the exhaust. So I pick up my next load from Goshen that was going to Texas. Once again I get about 25 miles and it goes into reduced power mode again so I pull over and top up the coolant and restart the truck. I get another 25miles down the road and it does it again so I limp over to the closest Ford Dealer Which was in LaPorte. They scan the computer and say it is in reduced power mode because the coolant has low flow/poor performance. They advise me that the thermostats are bad, and need replaced. (thermostats were just replaced less than 2 months ago) so I get a hotel and put the truck into the shop the next day for the repairs. This seems to fix the problem but while the tech was doing the repairs he noticed that GREEN Coolant was in the Cooling System. This was wrong as this truck requires GOLD Coolant. Mixing coolants of different types can cause sludging in the cooling system and said that is probably why the new thermostats failed, he advised. Later that day I am back on the road and the truck seem to be doing okay except for this white smoke from the exhaust and uses about 5gallons of coolant over the 1000miles and again goes into reduced power mode twice. Due to the mixing of different Coolants and the sludging that occurred on the thermostats it seems that was not the last of my problems, after talking to diesel tech’s it sounds like there are other blockages in the coolant system. Possibly the oil cooler which is another huge $3000 repair, after finding this out I call the service manager and ask him what he is willing to do about putting the wrong coolant in my truck and he said “nothing” on your bill it shows we billed you for gold coolant so that is what we put in it! I told him that the tech at the LaPorte dealer would testify to pulling green coolant out and then the service manager told me, “well there is no reason for us to be talking then, just have you attorney talk to our attorney and hung up the phone.
Return customer and still happy - Rusty
On a very rainy unpleasant day I had a very pleasant experience at Madison County Ford. My initial contact was with Kevin the day before and he started the search for my wants and needs. I came in as promised the next day and was reacquainted with Randy who the took over the process. The car I traded had been sold to me by Randy several years ago. Turns out they had a very acceptable Expedition, my third, on the lot.we began the purchase process reached an agreement. I drove away in my new car. The process was seamless thanks to the knowledge and expertise of Randy and Kevin as well as the finance gentleman. Give them a try and keep the business at home in Madison County.
Happiness is a new Lincoln and Ford - Carolf89
Thank you to Steve Whittaker and the rest of the gentlemen for making the purchase of our new Lincoln and Ford autos a smooth experience. We appreciated your time and knowledge with helping us choose our new cars. Very nice experience.
The works and battery replacement - Lisa
Quick Lane at Glenn Ford took care of my needs promptly. I came in with a car that wouldn't start and had to be jumped and left with a car that purred like a kitten! The staff was very professional, listened to my description of the problem, fixed it, and sent me on my way in a reasonable amount of time. Great job, excellent service!
Didn’t care about our safety - Laguerr13
We went to get a car from their used car lot, we’d been told to go to Gillie because our credit is bad and they work with people, our salesman was Jason Wise, we settled on a used 2016 Dodge Journey, having driven another Journey my mistake was not test driving this car, when I got on the highway after I hit 50mph the car was very shaky and the vibration was so bad I couldn’t hear anything and my ears were ringing, since I bought the car “as is” I told my salesman I would take it to Walmart to see what they could do, on the next day I took it to get a balance and rotation and the mechanic immediately called me over and said the car was hazardous, the right front tire was bald and both were in need of replacement, what made me sad is that we ended up in Bowling Green after hurricane Harvey and losing everything, I really trusted in them, my fault was not test driving the car their part was decieveing me by saying ithat had undergone an “extensive inspection” moreso however is the anger I feel that I raise 4 children on my own since my wife works on the road and 2 of them are special needs, they were in the car with me, I bought the car Monday August 20, 2018, called the dealership that evening, within 3 hours of purchase, took it to Walmart on August 21, and called my salesman and all I got again was how much money they’d lost on this deal, nevermind my kids safety,it’s now Thursday August 23 and I’m still waiting for a phone call, I don’t want to give up the vehicle or get an attorney I just want it fixed or told why an inspection wouldn’t of picked up on a more than obvious problem and one so dangerous, for now we’re out $7000 down and th car is parked and as the salesman told me if I brought it back I’d have “ bad credit” , I’m from Texas and I’m 54 and I remember a time when people would make deals and keep them on a handshake, I accept I’m stuck with the car, I’ll never accept my family was put in danger and we could have been hurt or worse.....
Incompetent - PElliott
So Ford Motor Company, as a company, is terrible. Franklin Ford in London, KY is an absolute joke. A while ago I posted pictures of the factory scissor jack that came with our Explorer. It bent in half when used, shot out from under the car, causing damage to the car. Broken jack, damaged car. Calling Ford customer service results in them saying they basically want nothing to do with it and said take it to the dealer and tell a manager. Chase, the general manager at Franklin Ford in London tried to not only get the jack away from us, and I’m sure it would have disappeared, but he was annoyed and obviously did not want to deal with it. He didn’t understand why Ford would tell us to come to them. Chase takes pictures and says he will work on it. Even gives me his cell phone number. Lot of good that did, he refused to answer or respond to texts. I eventually had to stand in their showroom and say I wasn’t leaving until he came out. He handed me off to the service manager who told me I had to call Ford again on my own to see if I could start a claim on my own and get him a case number. So after arguing with Ford again, with another person who barely speaks English, I finally get a case number. I have to give that to the service manager too. There is a pattern of me doing a lot and these people not really lifting a finger to help. I’m beginning to wonder why they are even there. I keep contacting the service manager and get nothing. He keeps saying Ford is basically sitting on it. He finally tells me if I want answers I should call Ford again. I call Ford’s customer service line, same one I used to get the claim number. They repeatedly told me they could not give me any information, refused to give me the contact info of the department they said made the decision on the claim, and repeatedly said they could not give me any timeframe for a decision to be made. I told them how disgusted I am with the whole process and they kept saying I could only contact the dealership. I reminded them the dealership was useless and kept telling me to contact them. They said they couldn’t help me with that because dealerships are independently owned. They said the most I could do was give negative feedback and they would make a note of it. No help. No one on either side cares. I’ve run myself ragged trying to jump through hoops they keep putting in front of me, and all they will do is knock me back and forth like a ping pong ball while they sit on the issue.
Amazing care! - Kbutticci
Just got another car from Pinkham’s and had a wonderful experience! Everyone was personable and kind! I highly recommend checking out Pinkham for your next vehicle!
Terrible experience with vehicle purchased - Gonefishing
Bought a 2014 Ram truck. After a few days of purchase had vehicle inspected and it had a heater core that needed replaced. The dealership would not even discuss helping to get repaired. I felt like it was their responsibility to fix it considering I had just purchased the vehicle. Took forever for them to respond to me and then stated it wasn't their problem. They wanted me to purchase a extended warranty which I felt like they should have repaired the vehicle since it was defective at time of purchase.
Great experience - ll.jones2016
our sale person answered every question we threw at him..down to the smallest detail, made us feel very welcome and at ease...got the car we wanted and had fun.
Shane was extremely friendly and helpful.he had a very... - JoBurg
Shane was extremely friendly and helpful.he had a very out going personality being believable in what he was selling. He was sincere & a very likable person. I would buy another car from him &recommend him to everyone.
Mike Castrucci Ford Lincoln of Alexandria