Worked with Roger Lyons and he was great - Wrxguy
Roger helped me out with getting into the car I wanted and he was super friendly. Helped me out where he could and overall was a great experience. Was very good at communicating from when I called toll after I got off the lot. Would definitely recommend working with Roger to anyone.
Top Reviewed Specialists At This Dealership
Used Car Sales
New Vehicle Sales
Excellent Service - Fordfan
Always prompt and courteous. Steve was super nice & explained all my fluid levels, tire health, etc. as the result of my oil change. When I make appointments they never keep me waiting. Customer Service is an obvious priority!
Sales and Leasing Consultant
Internet Sales Manager
The Works - John
Every time I take my vehicles to Champion Quick Lane for The Works, I know that the work will be done well and in a timely manner. Jason and his staff are the best!
Best car buying experience yet... - Momof3
Nick Cook was such a professional, yet friendly salesman, making my buying experience at Parker Ford of Murray the easiest and best I've ever had. I have nothing but positive things to say of David Parker and all the staff members who assisted me with my vehicle purchase. I tend to drive my vehicles for years, but I'm sure Parker Ford will get my return business as well as recommendations!
Excellence - Tammy Adamson
We just bought a Ford escape from them today.Mary Duncan was our sales representative. She did a great job selling us the vehicle and was professional in every aspect. She took her time with us and made sure we were comfortable in every way. It was an overall enjoyable experience. Thanks for being so honest and upfront with us on everything. Mary you did an awesome job. May God bless you.
Amazing services - Bmont06
I went to Bill Collins Ford to find a new Daily driver. The salesmen was not pushy at all and was very helpful. Will buy my next vehicle from them as well!
Making Things RIGHT!!!!! - Jay Woods
They identified the problem and had me ready in a day. This is after another verified Ford dealership said nothing was wrong with my vehicle.
MOTHERF***ING CROOKS - Zoran Harrison
**********DO NOT USE THESE xxxxxxxx**********
I am an owner operator transporter for Horizon Transport, transporting travel trailers cross country to dealerships. on 12/15/2017 I took my 2008 Ford F-250 into Greenwood Ford Dealership in Bowling Green Kentucky for scheduled maintenance, oil and fuel filter change. During that maintenance the tech (Nate) could not remove the engine fuel filter cap and they had to break it in order to remove it, then replace it with a new one at my expense. Which was fine with me. Then the tech (Nate) had problems with the oil filter cap. The service writer (Chris) advised me that the filter had separated and the end of the filter was stuck in the oil cap and said that it needs replaced too. I said that was not necessary, I walked to the tech’s bay and removed the filter end from the cap myself. Saving me around another $50. Once the service was completed my vehicle was pulled up to the service lane where I checked out and went to leave, but upon starting my vehicle I could hear an unfamiliar sound, kind of like a ticking or slight knocking. I just put it down to air bubbles still working their way out of the fuel lines after the filter change. So I drove out of the dealership and went over to IHOP which was directly across the street (out of Ford, across 4 lanes and into IHOP parking lot). When in the middle of the road my check engine light came on. I continued to IHOP and had dinner. When leaving IHOP I went to hit the freeway which was about 1/10th of a mile down the road, but noticed the vehicle would not rev above 2500RPM and would not shift above 2nd or 3rd gear. At this point I didn’t enter the onramp but went over the freeway to turn around. While at the turn around point I stopped and call Greenwood Ford and asked for service but was advised they were closed. I continued to drive back to the Dealer and spoke with a salesman and he provided me with a loner car so I could get to a hotel while I wait for Service to open in the morning.
The next morning (12/16/17) Chris scanned the codes that caused the check engine light, he told me it was a problem with the high pressure fuel pump (HPFP). So chris had a tech investigate a little deeper. The tech checked the fuel filters and found that the inline fuel filter under the truck was not installed correctly. Chris told me that the cap was not screwed on correctly and that it had been sucking Air and Dirt. The tech cleaned the dirt from the threads of the fuel filter cap and re-installed the filter. Then he cleared the codes from the computer and took it for a test drive. When the tech returned he said it is still not running like normal and that the check engine light cam on again, so he checked the codes again. And it was the same code as before. The tech continued to investigate and found that the fuel pressure was too high. Which indicated to him that the HPFP had gone bad. At this point I feel that this is fault of the Dealership for not installing the fuel filter correctly. They denied, causing me to have to stay in Bowling Green for 8 days and pay for this repair costing close to $3000. And $1000 for my accommodations.
I spoke with the service manage and the general manager concerning the matter of the incorrect installation of the fuel filter causing the HPFP to go out and they told me they are not responsible for it that I was not their fault. I feel differently as I did not bring it into the Dealership like that. All they was willing to do was offer me a 25% discount on the repairs. The quote was $3847.60 less 25% brought it down to $2915.51, I was charged for parts like cab bolts and washers at a cost of $64.68, but after inspection those bolts are not new. License plate bulbs, my license plate bulbs were not replaced nor did I authorize them to be replaced, the fuel lines that go from the HPFP are single use only but were not replaced even tho I was charged for them. These are just a few examples of what I was charged for that I can physically see. How much was I charged for that I cant see?? I was charged for 2 different types of transmission fluid, this truck only takes one type! The HPFP was $208.09 more expensive than me buying it directly from ford… as were most of the other parts on the invoice. I asked the general manager why they were price gouging and doing work I did not authorize and all he said was that look at the 25% discount we gave you though. I said what does the discount matter if you are price gouging in the first place. He had no reply but PAY YOUR BILL OR LEAVE!! So I paid as I needed to get back on the road to make money. I feel that the ford dealership is responsible for this repair and not me, they are the ones that screwed up!! As for this next problem I describe I feel Greenwood Ford is still Responsible for the ongoing problems. I did call Ford Customer Service but all they could say is they would note my complaint and forward it to the Dealership so their management could review it, I have heard nothing from Greenwood Ford.
Once the repair was done I drove to a friends house for Christmas (60miles away) then on 12/26/2017 I drove back to northern Indiana to pick up my next load to transport. The truck seemed to be running okay, except now I was blowing a lot of white smoke out of the exhaust.
On 12/28/2017 I picked up my next trailer for transport, it was going from Howe, Indiana to Chesterton, Indiana (99miles). During this transport the truck went into reduced power mode 25 miles into the transport. So I pulled over and shut the truck down, checked the fluids and found that the coolant was low so I topped it up with gold coolant. I start the truck back up and it is not in reduced power mode anymore, so I continue down the road. I get another 20ish miles and it does it again, so I repeat the same steps as before. This happens to me 4 times in the 99mile transport. On the way back to Goshen Indiana I don’t have any problems except the smoking from the exhaust. So I pick up my next load from Goshen that was going to Texas. Once again I get about 25 miles and it goes into reduced power mode again so I pull over and top up the coolant and restart the truck. I get another 25miles down the road and it does it again so I limp over to the closest Ford Dealer Which was in LaPorte. They scan the computer and say it is in reduced power mode because the coolant has low flow/poor performance. They advise me that the thermostats are bad, and need replaced. (thermostats were just replaced less than 2 months ago) so I get a hotel and put the truck into the shop the next day for the repairs. This seems to fix the problem but while the tech was doing the repairs he noticed that GREEN Coolant was in the Cooling System. This was wrong as this truck requires GOLD Coolant. Mixing coolants of different types can cause sludging in the cooling system and said that is probably why the new thermostats failed, he advised. Later that day I am back on the road and the truck seem to be doing okay except for this white smoke from the exhaust and uses about 5gallons of coolant over the 1000miles and again goes into reduced power mode twice. Due to the mixing of different Coolants and the sludging that occurred on the thermostats it seems that was not the last of my problems, after talking to diesel tech’s it sounds like there are other blockages in the coolant system. Possibly the oil cooler which is another huge $3000 repair, after finding this out I call the service manager and ask him what he is willing to do about putting the wrong coolant in my truck and he said “nothing” on your bill it shows we billed you for gold coolant so that is what we put in it! I told him that the tech at the LaPorte dealer would testify to pulling green coolant out and then the service manager told me, “well there is no reason for us to be talking then, just have you attorney talk to our attorney and hung up the phone.
worked with dj whitton he was a big help - travis, tim 330
Thanka to dj we got a great car he made me a great deal on a car i reaaly appreciate him working with me thanks alot dj
Quick and Easy - Matterdaddy
We dealt with Randy Miller at Madison County Ford Lincoln. He was very helpful, personal and just had all around good vibes. He wasnt pushy at all. We were in and out of the dealership and driving our new car home in literally about an hour. We got exactly what we wanted for what we wanted it for. The whole environment at Madison County Ford Lincoln top notch.
Belittles service members service - Kyeclipseracer
My wife and I came to Oxmoor Ford to buy a new car because we had always had a great experience in the service department with her Fusion. However they must be ran by different companies because the sales department will never get a penny from us. When my picked out the car she wanted we started on price and when they asked us which component of the military we are in we replied “ The Guard”. They went and ran some numbers then came back and the military incentive wasn’t on there, so I asked the salesman about it. His reply shocked me to the point I had to walkout. “We only offer it to active duty your just in the guard”. My next rely was screw this my service is not any less than anybody in active duty, I have had 14 deployments over an 18 year career and my wife has had 6 so I am finished at this point. I then stood up and left, I told my wife I would see her I the car. As she stated to leave the manger tried to stop her and said “come on your a Ford girl”. Needless to say of this is how Ford as a company treats views my service, I will buy something else. They are not the only car manufacturer!
Service - hyoung23
Good, Quick service. Had a good experience for first time buying. Nice staff and very helpful. Gave 110% when helping us purchase a new vehicle
Excellent Service Experience - f150-1
I recently had Stuart Powell Ford-Lincoln change the oil and rotate the tires on my 2015 F150 Ford. The service staff were very professional and all work was performed in a timely and professional manner. Great work job everyone!
Drove 7 hours for promised deal. But it wasn't true. - frustrated
I drove 3.5 hours each way for a deal made over the phone. I told the salesman over and over I could not afford to drive 400 miles unless he was sure that he could get the deal. He assured me but when I go there he had the paperwork already drawn up for $1000 more than we said. He didn't even negotiate. The manager didn't apologize for my long drive. Nothing.
Then he took all of my information for a loan application even after I told him I didn't want a loan. He told me it was for the title. Car title work doesn't need to know who your employer is and how much your rent is. ..He was new so I assume this is a practice taught to him by this dealership.
Terrible experience with vehicle purchased - Gonefishing
Bought a 2014 Ram truck. After a few days of purchase had vehicle inspected and it had a heater core that needed replaced. The dealership would not even discuss helping to get repaired. I felt like it was their responsibility to fix it considering I had just purchased the vehicle. Took forever for them to respond to me and then stated it wasn't their problem. They wanted me to purchase a extended warranty which I felt like they should have repaired the vehicle since it was defective at time of purchase.
Great experience - ll.jones2016
our sale person answered every question we threw at him..down to the smallest detail, made us feel very welcome and at ease...got the car we wanted and had fun.
Shane was extremely friendly and helpful.he had a very... - JoBurg
Shane was extremely friendly and helpful.he had a very out going personality being believable in what he was selling. He was sincere & a very likable person. I would buy another car from him &recommend him to everyone.
Easy to work with - MVolante1986
Had a great experience with Pennyrile Ford. Originally had some issueds with cancelling my warranty when I sold the vehicle, but they quickly resolved any issues I had!