Happy New MDX Customer!!!! - katshanhill
My sales consultant Brandon Stanley was very professional and exhibited exceptional customer service skills. There was no beating around the bush, I told him what I was interested in, and he you immediately went and spoke with his Sales Manager, Lamont Randall. Lamont thank you for locating and delivering my preferred color of the MDX!!! Both were extremely friendly and knowledgeable of the MDX. I never felt pressured or uncomfortable. However, I did stress my concern about spending too much time, completing financial paperwork in the dealership. Needless to say, that was not the case at Criswell Acura in Annapolis, Angela Behr got me and in and out very quickly less than 45 minutes of completing paperwork. Thank you!!! I Love my MDX. I highly recommend Brandon Stanley of Criswell Acura in Annapolis, MD.
Excellent Experience - Andrew W.
Tony Saadipour was a pleasure to work with. Best car buying experience I've had ever. Tony was very knowledgeable about the car. Helped immensely to choose the best package for me.
Outstanding Service & Experience - srcasio
Have been having my 2013 TL serviced only at Rosenthal since purchase and the quality of service and attention to details has kept it at the same level of performance and comfort since day of delivery.
The entire staff is professional, courteous and very knowledgeable. Jason, my service advisor, is always on top of his came when discussing my service requirements, proactive maintenance and repairs and addressing with patience and sound advice my questions and concerns. He is a true asset to your organization as the rest of your staff!
Awesome Car Buying Experience - Donva98
My wife and I bought a new 2017 MDX after thanksgiving. We was very pleased with the pricing, no pressure sell service, and finance program at the dealership. Ralph, the sale manager, and David Patty, our sale representative, were so patient with us and worked with us along the process. 3 weeks later, our new MDX had a mechanical issue. The dealership step up to the plate after taking our MDX on an inspection. They replaced our MDX with the new one with exact trim and color. Ralph was very patient, professional, informative and helped us every step along the way. We was so please that we decided to trade another car for a TLX. This was our best experience on car buying for us.
No fuss, easy peasy! - B. J.
To start off I do not write reviews for ANYTHING. However, I wanted to share my experience with you all because I know how challenging it can be to purchase a car. I had a 2002 Acura MDX I brought from this dealership used back in 2009. It was great and I had no intention of letting it go...until I was hit in an accident and the insurance company said the car was a total loss. This put me on the journey of looking for another car. Nothing could pull me away from wanting another Acura, but I really did a lot of looking around for the different packages, features, pricing, etc. I test drove MDX's at various non-Acura dealerships in MD and VA and there just seemed to be problems at every turn. Why go to a non-Acura dealership? Simply because the prices were better. Unfortunately, after several conversations with many of the salesmen at the dealerships, it was clear they did not truly value the product nor how to sell it. I had to show one of them how to work several of the features on the car myself smh. Then there were problems with each of their vehicles.
The adage it true...you get what you pay for. Thus, I began to look at only Acura dealers for my next purchase. Yes, the price would be higher, but the quality of the vehicle, along with the peace of mind knowing qualified personnel would address the needs of the car definitely won out. I reached out Donnell Newton, the same salesman who sold me my 2002 MDX. The car drove well, no major issues, exactly what I expected. Donnell worked with me on the price and we got it done very quickly. I mean it was so quick and easy I was kind of mad I didn't just come back here in the first place. Lesson learned :). Plus, they didn't put on those ridiculous reconditioning/delivery/blah blah blah fees that you see for used cars at some of these dealerships. I cannot tell you how irritated it made me to see that thing on some of the vehicles I looked at before coming back to Norris. The price cheaper than any other Acura dealers I saw, Donnell took care of me just like before, and the paperwork was a breeze. No hidden fees, no fluff. Easy Peasy! And for what it is worth I used the same reviews on this site to evaluate the dealerships I chose to engage with, so I know how useful these can be. If you are looking for an Acura, don't hesitate to look up Donnell.
Excellent - Sunday19
Professional, reliable, trustworthy....awesome customer service. Returns calls, explains the service and works with you to get your car in and out as quickly as possible.