great experience working with Mr. Tony Saadipour - jolly
Mr. Tony demonstrated an excellent customer service during our Trischer Acura (Laurel) dealership visit on 26th of june . Though we were not planning to buy the SUV on that date of visit, his skills and dealing the customers in frustration with extreme patience and dedication made us to buy an ACURA MDX,2018 on the same day of our visit and we are extremely satisfied working with him
Top Reviewed Specialists At This Dealership
Acura Sales Associate
The most stress free no pressure car buying experience ever! - Edeard
I completely enjoyed working with sales representative Gerry Jackson. His professionalism and friendly attitude coupled with his knowledge of the RDX and all its sophisticated technology was extraordinary, and made for a very enjoyable experience.
His patience, understanding and unique ability to explain this technology in simple terms was very much needed and welcomed.
Gerry exemplifies to me the best in what a new car salesmen should represent, and I'm sure he's a real asset to Criswell Acura!
I would highly recommend Criswell Acura to anyone seeking a friendly, professional no hassle car buying experience and I would be remiss if I didn't also mention Mr. Lamont Randall sales manager for Criswell who was very instrumental in giving me a great deal.
Awesome Car Buying Experience - Donva98
My wife and I bought a new 2017 MDX after thanksgiving. We was very pleased with the pricing, no pressure sell service, and finance program at the dealership. Ralph, the sale manager, and David Patty, our sale representative, were so patient with us and worked with us along the process. 3 weeks later, our new MDX had a mechanical issue. The dealership step up to the plate after taking our MDX on an inspection. They replaced our MDX with the new one with exact trim and color. Ralph was very patient, professional, informative and helped us every step along the way. We was so please that we decided to trade another car for a TLX. This was our best experience on car buying for us.
Great experience! - NewMDXowner
I searched on line and found the MDX that I wanted in stock at Norris. They were able to match 2 other on line offers. No pressure, very personable professional sales team. Sandra was excellent!
Bait and Switch trick - bzuhaili1
Good inventory but also good amount of typical salesmen tricks. In my case, I got the "Bait & Switch" trick. I spent an hour with Solomon negotiating specific car that he claimed they had. I shook hand with Solomon and his boss Walter on the deal. We even started signing the insurance and credit paper when they called me to the outside and informed me that the car we have signed on doesn't exist anymore. Instead they offered me upgraded one that "just happened to be parked at the main entrance" for "just extra 2 grands". I left and didn't take the bait. I called multiple times in the next few days to complain to the management but they declined to take my call and they said that the newer car is their final and only offer to me. Obviously I didn't take it.
Bad Experience - Donald C
Buying experience seemed to live up to great recommendation from a friend. Then found out the brand new 2018 RDX we bought had a defective transmission. Instead of agreeing to replace the car, we were forced to take the car with the transmission replaced, claiming there was no impact to the value of the car!