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ACURA OF LAUREL - tonnell.anderson97
At Acura of laurel I have received great costumer service, I am so happy to have worked with an amazing team, in which they helped me find a great car that was in my price range! Thank you for the recent college graduate offer and making sure that college grads aren’t forgot about as well!
Best buying experience ever - tspin08360
I could not have been more pleased with my recent purchase from Criswell Acura. Kae Engle is the consummate professional. She was kind, knowledgeable, and seemed genuinely interested in making my overall experience a pleasant one. In fact, I have already referred a few friends her way...
Great team work - JFLO
They seem to have customer service down to a science. A team approach to excellence. Car always clean and well cared for on their watch.
Audi Q5 Purchase - ArtM
My wife and I leased a 2017 Audi Q5 in NY and subsequently moved to Maryland. Our closest dealership is Criswell Audi. We went in to the dealership on Friday to review our lease (well over the mileage allowance due to NY-MD house hunting) and explained our situation.
Net result- Al Zayas, Chris Tarsa and Dawn Harper assisted us in transitioning to a 2019 Q5 that we drove out the same day.. The service we received was excellent. Everyone worked with us to ensure a smooth transition.
Al Zayas and Chris Tarsa worked with us to lease the vehicle we needed at a price we could afford. Al introduced us to Ray Johns as our service coordinator. Ray made sure our service needs were met (we needed a trailer hitch installed). Dawn Harper was very professional in financing, explaining everything clearly without rushing us.
Highly recommend this team.
Worst Experience ever!!! - Sam7115
I am baffled by all the previous stellar reviews. I have never left a negative review in my life and I do realize that this is important.
Worst experience in buying our RDX. The sales person Ms. Nakeya Minor and the sales Manger David Son were the most unprofessional sales teams I have ever uncounted.
Sales Mangere does not even bother to respond initially he knew we had communicated previously and that I was going through the USAA car buying program. Felt very judgmental and stereotyped.
We will never go there again !!! It was terrible !!!Don't be fooled, with their precarious awards.
Eventually bought my new RDX 2019 from Chevy Chase Aura top rated. For less and with top rated experience.
Excellent - Andrea
I have been a client of Acura’s since 2002 and they’ve been consistently excellent, attentive, thorough, fair and pleasant. The best! Highly recommend.
Excellent Customer Service - Sri
Recently bought a 2019 Acura MDX from Chevy Chase Acura. Duane Buck, the sales advisor is the best. From email and text updates, to negotiating the price and to identify the vehicle of my liking, there were no surprises what so ever after visiting the dealership, price was as negotiated!! He is patient, knowledgeable and very accommodating. His professionalism and customer service is unmatched.