Another 5 star experience !! - Oloyemekun
Leon wrote my order up when I drove up. Again he was polite,friendly and the car was ready when promised
That is important to me.He had my car cleaned and vacuumed
Top Reviewed Specialists At This Dealership
Acura Sales Associate
2015 RDX: Fast and Painless, Great Experince - jc2015RDX
Counting this one, I have purchased 15 cars in my lifetime and this was by far the best purchasing experience I have ever had. I dreaded this more than going to the dentist, but the staff at Rosenthal were on point and had me in and out haggle free in less than four hours. Joe Mungo will take great care of you and my salesman - Ned didn't play any games or try to up-sell. M trade-in was not low-balled either. Just a great crew there. Give them a shot. I don't think you'll be disappointed.
True to their word, no games - J&C W
We test drove the MDX with Brandon who really knew all of the functionality and answered all of our questions. We price shopped via phone and worked a deal with Brandon. When we came in to make the purchase, all of the numbers lined up exactly as expected except they surpassed our expected trade in value! What a pleasant surprise! Angela had everything ready and it was the most pleasant buying experience we have ever had, by far. John & Clair W.
Awesome Car Buying Experience - Donva98
My wife and I bought a new 2017 MDX after thanksgiving. We was very pleased with the pricing, no pressure sell service, and finance program at the dealership. Ralph, the sale manager, and David Patty, our sale representative, were so patient with us and worked with us along the process. 3 weeks later, our new MDX had a mechanical issue. The dealership step up to the plate after taking our MDX on an inspection. They replaced our MDX with the new one with exact trim and color. Ralph was very patient, professional, informative and helped us every step along the way. We was so please that we decided to trade another car for a TLX. This was our best experience on car buying for us.
Easiest Time Ever - TP
This is my 3rd Acura but my first from Norris. I don't like to visit the dealers (closest one is 30 minutes) so I do my research online and contact the dealers via email to get pricing. I did visit Norris for a test drive of the TLX, just to see what was new compared to my old TL. Paul was very knowledgeable about the car and a pleasure to deal with. No pressure, just let me take the car for a drive. He gave me a price and I said I'd be back after checking with 2 other dealers I was communicating with. Paul and James worked out a great deal so I was back the next day. I was in and out in an hour. I have never completed an auto purchase that quickly. I would highly recommend this dealership, especially Paul and James, to anyone looking for an Acura. And if you're not looking for an Acura, you should be!
Bad Experience - Donald C
Buying experience seemed to live up to great recommendation from a friend. Then found out the brand new 2018 RDX we bought had a defective transmission. Instead of agreeing to replace the car, we were forced to take the car with the transmission replaced, claiming there was no impact to the value of the car!