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We worked with Victor Castro from Rosenthal Acura in... - crosesarered
We worked with Victor Castro from Rosenthal Acura in buying our new Acura. He was so helpful in every way. We wanted to look at various trims and he was very courteous and accommodating. He was also knowledgeable about the different trims and models. We also feel that he helped us get the best deal possible on the car we purchased and looked for all the ways we could take advantage of current Acura discounts. Many thanks for your help Victor!
Chris Watson give excellent service in making my decision... - logan551
Chris Watson give excellent service in making my decision to buy the RDX SUV 2021. I left with a smile and I love the SUV very much.
I just had the 55k mile service package completed by Audi... - Mike Conceicao
I just had the 55k mile service package completed by Audi Annapolis on my A7. My Service Representative was Nicole Joyner. Her hospitality and insight was exceptional, and the service completed on my vehicle met my expectations. Given my location, I have other Audi service options, but I choose to make the drive to Annapolis because of the level of customer service that is provided.
Friendly people, nice atmosphere, close to home. Felt... - distancerunner1975
Friendly people, nice atmosphere, close to home. Felt welcomed. Relatively quick experience and I walked out feeling like I had gotten a deal. Will return in the future.
I would like to thank Acura personnel for the excellent... - VPNelson
I would like to thank Acura personnel for the excellent customer service and support during the upgrade of my lease vehicle. Angela Behr and Gerry Jackson took excellent care of my lease upgrade in a timely and efficient manner. The personnel is very professional.
Gerry Jackson has been my sales representative for my last 4 vehicle upgrades. He provides timely and helpful advice regarding my vehicle upgrades. He lets me know all the important information regarding the new vehicles including its features, adjustable buttons and performance. Gerry is patience and demonstrates professionalism. We all need to be patience during these challenge times,. We need to be resilient and adapt in ways that will allow business to endure during these difficult times. I was able to complete the vehicle upgrade within the specified time frame and I am extremely happy. I would especially like to commend Angela for her professionalism and superlative skills.
Thanks to the Acura personnel, especially Gerry Jackson. I am a customer for life.
I love Acura of Laurel..I went for oil change and I loved... - e.nana54
I love Acura of Laurel..I went for oil change and I loved my experience with Pablo ortiz..He was very pleasant..Awwsome customer service..Aubrey the Manager Also greeted with and made me feel welcome..I think I found a place to always get my oil change done..Highly rev commend this dealership
If I could give this dealership 0 starts, I would !! - Bobby Miles
If I could give this dealership 0 starts, I would !!
I ended up at this dealership after hunting for an 2019 Acura ILX Premium online. My first visit to this location ran smoothly. I test drove the car I was interested in and Frederyc Botera, who was very helpful in the process, printed out a bill of sales with the final price of the vehicle. After reviewing my options, I decided to finance the car through my bank and picked up the check the following day for the amount that was agreed upon.
It's now time to sign all needed documentation and here is where everything goes downhill. After explaining to Frederyc that I chose to finance through my bank, he still demanded that I give him my social security number on a piece of paper headed Credit Application. After asking him why do they need to run my credit, he replies "under MD law, we need to run a background check" At this point, I'm frustrated because I know that a background check has nothing to do with this car sale. I refused once again and he then proceeded to get a finance manager to explain why my social was needed. After waiting for 30 minutes, the finance manager finally comes in. She begins to explain that the information that was given to me by Frederyc was incorrect and I did not need to provide my social if I was not financing through them. However, she begins to explain that because I wanted to purchase a loaner car and not finance through them, the cost would go up $1,000.
I walked in there with a check at hand only to find out that I was given nothing but false information and the finalized price was in actuality not final.
Do not waste your time with these individuals. Information seems to be made up along the way and it's quite unprofessional. They will cheat you and get over on you if you do not know what you are doing. I suggest that you spend your money elsewhere.