Great Experience - Jeff R.
Joe Holloway was very knowledgable and patient in assisting me in the purchase of my new Audi. After months of deliberation on my part, Joe was able to provide a low-pressure experience. He answered all of my questions and thoruoghly explained the many features of both Volvos and Audis. Joe and his staff presented a fair deal and the final transaction with Nick Rotruck was smooth and seamless. I highly recommend Joe and the staff at Ourisman of Frederick.
Top Reviewed Specialists At This Dealership
Above and Beyond - Elizabeth!
My car wasn't ready by closing time as they told me it would be, as it was a complicated job. I was angry since I had not planned being car less for another day and had no way home etc. Curtis Ford went back and got 2 technicians ( Ian being one of them) to agree to stay late and help finish my car that night! I waited an hour after they closed and finally got my car back. While I waited they made me feel comfortable with beverages/TV/music on. They even discounted me on the service prices due to the inconvenience. It was much appreciated, when they could have just sent me away for the night car less. Great customer service made up for the miscommunication! I will return here with future car repairs.
How we treat each other matters - MarkJ
I recently purchased a used truck from Sheehy ford in Gaithersburg. After searching for weeks and enduring a lot of run- around and downright unprofessional behavior from dealers I was extremely appreciative of how I was treated by Katherine Van Arnum. She found the exact truck that I was looking for and her pleasant disposition and overall professionalism played a major roll in my decision to buy. Her follow- up after purchase and her concern for customer satisfaction demonstrated exactly how to treat a customer. Aside from being good business it the way that we should all treat each other. I would highly recommend Sheehy Ford of Gaithersburg to any of my friends or family looking to by a new or used car.
Used Truck Purchase - blackf150
I bought a 2015 Ford F150 from the Koons Used Sales department. My experience with Scott, Jesus and Simon was top notch. I definitely recommend them! They kept their word and removed some scratches and dents.
The Best Dealership - C.G.
This was by far the best dealership I have purchased a car from. Chevist went above and beyond to keep me with the limits of my payments and interest rate for my loan and got his manager involved to work with me as well. I really appreciate the great customer service and not pressuring me into anything I would later regret. I absolutely love my new car! Send your family and friends here you wont regret it!
Classic Bate and Switch - Not Born Yesterday
If I would give them 1/4 star, I would. I seen a truck (F350 King Ranch DRW) advertised on line and I placed a call to the dealership. Sarah answered my call and answered my questions. I told her that I was interested and I would work out a time when I could drive to the dealership to see the truck. Four days later (Monday) Sarah texted me and I texted back that I was looking to come to see the truck on Thursday between 6 and 7p. Sarah also ask me to let her know if their were any changes and I ask the same of her. Sarah also confirmed that the truck that I was looking at was still available (stock #CD40229). Thursday evening my wife and I traveled 2 hr. in heavy traffic and when we were just 4 miles away we received a text message and a phone call telling us that the truck was not there, that the owned of the dealership had it, but they had another F350 King Ranch DRW on the lot that I could look at and consider OR they could see what they see what they could for tomorrow nite. Friday night, rush hour traffic around Baltimore, are you joking?? Classic Bate and Switch.
Loved my experience, Liam Murphy is great! - Jenniferm78
I was in a bad spot and had been convinced by another dealership I had one option - to pay more each month for a car I didnt like. As I went to go unhappily accept the car, I decided to stop by Lexington park Ford and am so happy I did! I worked with Liam and he was great. He was knowledgable and also very considerate. He seemed very concerned about me and my happiness in the whole process, from how ling it takes and making sure I saw every car I wanted to see. He offered me options that another dealership did not do. I fully intended on buying a new Focus, but I turned around and saw a 2013 VW Jetta GLI. Liam could tell as soon as I saw it that I was in love and he took me for a test drive. I told him before we left the lot I wanted it. He worked with the Sales Manager and Dan the Business Manager and they got me in the car I wanted! I never felt pressured or boxed in. Very happy!
Great Overall Experience - FocusST
I traded in my car for a new 2018 Focus and I have to say, Preston gave me an excellent trade in price and worked hard to get the overall purchase price to a point where I was comfortable. The service at the dealer was excellent. Neil was great to work with, very personable and willing to help in any way. I actually had some issues with the Focus' paint and talked to Neil about them. He quickly set up appointments and sent out a loaner car (I live about an hour away) both times. When I received the car back from the shop, it looked as if there were no issues to begin with. I have no bad things to say about Preston. Definitely will have my business in the future.
Service Dept. prices are very expensive but they play... - cgapr11
Service Dept. prices are very expensive but they play games with the prices. If you decline the price then they will act like they are working out a deal for you and slowly attempt to lower the price. If you constantly play games like that, you are not to be trusted.
Terrible service. I was harassed at work to take their... - mdmazda3
Terrible service. I was harassed at work to take their customer service evaluation.Never had service that took less than 3 hrs including oil changes.
It was a pleasant experience - dwest4127
We purchased the exact car for the exact price that we wanted without pressure from any one. They did not play any games with our financing and we were out in about an hour. We will buy another car from this dealer in the future.