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The service was fast, professional and pleasant. I was... - Kvmitchell123
The service was fast, professional and pleasant. I was happy with the invoice and found the whole experience wonderful. I look forward to going again.
After the worst Service Department experience in 47... - jedilla55
After the worst Service Department experience in 47 years, I have written off any Ford product for future purchases, and I plan to sell our Transit Connect van very, very soon. Yesterday I was lied to on seven different occasions regarding Ford Co. policy, expected completion times, availability of a shuttle to take me home, and the process of fixing a particular problem. Arrogant, dismissive, dishonest, and negligent people from top to bottom. Service Manager is either a half wit or a terrible liar. Either they know what they're doing and are dishonest OR they DON'T know what they are doing and screw up by the numbers. Either way the customer loses. I am 65 years old and have dealt with Ford, Honda, Ram, Mazda, Tesla and Buick dealers and mechanics for nearly 47 years. This was the worst service experience since I have been a customer at car dealerships (dating back to 1973). The desk clerk, while polite, was filled with fake, inaccurate info. I guess they assume customers are idiots. Warning: Do not trust ANYONE at Apple Ford in Columbia. They show no respect or regret. They can't seem to do anything right or communicate even among themselves. Mechanics tell you one thing...Service Manager another...desk clerk just makes it up as we go. DONE! No more Fords. Mr. Ford in Detroit would not be happy with this dealership because it gives his whole company a bad name: LIARS. FRAUDS. NITWITS. No more Fords for me and my family. And only too glad to tell my neighbors and friends. Be aware: This dealership will screw you. They are fools, liars and arrogant incompetents. AVOID like the plague. Buy a Honda or Toyota or Tesla...avoid Ford.
Wow, upgrading to a vehicle 15 years younger! - Penny's Mom
Corey Thompson is an extremely pleasant and knowledgeable salesperson with a type of vehicle his company doesn't even sell. This guy got me out of a 2001 van and brought me into the 21st century in style! I was so impressed with how much he knew about the used vehicle I wanted to buy. The process was quick, professional, and he was very accommodating to my dog who travels with me. I am soooo happy and won't hesitate to return to this dealership in the next decade or two for an upgrade! Thanks to Jordan as well for his professionalism and good humor in completing all the paperwork so quickly.
Very outstanding business! Very polite, patient, and... - jebiscoe
Very outstanding business! Very polite, patient, and understanding of my needs. Never tried to push me into anything except what I was interested in. They went above and beyond my expectations in all aspects of the sale. They made this a excellent experience for my son's fist vehicle purchase.
Best Lincoln dealer I've found in Washington metro area - Ken P.
This is long, but I'm posting it for anyone looking to buy a Lincoln in the Maryland/DC/Virginia area.
I recently concluded a months-long process of finding a replacement for my 2016 S-Line Audi Q5 due to its increasingly uncomfortable seats. I looked at everything, including the new Q5 but narrowed it down to the Lincoln Nautilus or Range Rover Velar (in fact, I had a factory order for a Velar until I test drove the Nautilus).
I'm not here to speak bad about any of the other Lincoln dealers in the DC area, as I've only interacted with a couple others in my search, and even then not much. (One seemed good, but was very Ford-centric with only the Sales Manager seeming to really know the Lincoln brand, though he was indeed very good and quickly took over the test drive process and sales discussion, but the other was so clueless about Lincolns that the two sales people I talked to didn't even know that the Nautilus was an MKX refresh, not a full redesign).
There are two things upfront that make East West special. First, they are the Washington area's only Lincoln-only dealer. They know Lincoln sales and service (though they can service Fords as well) inside and out. And second, they are a second generation family-owned Lincoln dealership. As far as I know, they only own this one place and you get the personal attention and service one would expect from a really good small business. You never get the kind of corporate aloofness one can sometimes find from an AutoNation or MileOne dealership, for instance. I'm not saying they can't be great dealerships as well, but the feeling is different.
Two particular shout-outs to Vince Trasatti, the upbeat and loquacious owner-partner that runs the place and who seems to be everywhere and is always interested in chatting with clients and fixing problems, and Anly Renda, East West's Business Development Manager who answered my internet inquiry and then took me all the way through the sales process.
Here're some of the reasons why the sales experience was so good:
- I decided early on that I wanted a Black Label, which reduced my options to just a couple or three dealers in the DC area. But I was able nevertheless to negotiate an incredible deal with East West. It never felt confrontational and they never treated me like a somewhat captive customer.
- Initially I thought I wanted a change in wheels, something Lincoln doesn't permit for Black Label factory orders. In my dealings with other Lincoln and Range Rover dealers (I had wanted to make a wheel-swap on my Velar factory order as well), no other dealer was willing to go through the headache of what would essentially be an aftermarket swap for a new car purchase, but it didn't even phase East West, and they were even willing to give me a credit for the swap. I eventually fell in love with the Black Label wheels, however, so late in the process it became moot.
- To get me my car quicker, they were willing to amend an existing vehicle they had on order for lot sales, rather than putting in a new retail order. That pushed my production date ahead by a full month.
- When nevertheless my vehicle got stuck in one of Ford/Lincoln's infamous delivery delays (it was part of a group pulled aside for additional inspection), after just a couple of weeks of the delay they ordered, unbeknownst to me, a second vehicle in my exact -- and a little unusual -- specifications, to try to get it to me as fast as possible. Ironically, they both ended up arriving at the same time.
- In December they signed me up for a Lincoln incentive, and it came through at its maximum, $3000 good until they end of that month. I should have been able to use it, but the delay killed it. When my vehicle arrived they spent a lot of effort with Lincoln to get the incentive reinstated. I was willing to go forward thinking that it was impossible to do (after spending some time on the phone with Lincoln myself), but East West somehow made it happen.
There's more, but these are just some examples of the incredible experience I've had with them so far.
The Preston Ford Service department is a RIP OFF!!I took... - hallowell7
The Preston Ford Service department is a RIP OFF!!
I took my 2009 Ford Escape in for brake booster.
A skilled mechanic could replace it in 1 hour but Preston has to charge 3 hours labor which I find totally absurd!! No more than 2 hours labor would of been plenty. I talked to Carol the Service manager and all she could say was I didn't say we were the cheapest. I will never deal with Preston again. I wouldn't even gave them 1 star but you have to put in something.
I am in market for new car but it won't be from any of Preston's dealership.
Would not recommend them to anyone.
Great Experience! Asked for an OTD price on a... - RMW
Asked for an OTD price on a Wednesday, they responded in 5 minutes with an email and phone call. Brittany (internet Contact) quickly gave me a written number! Too many dealers change those numbers or include every rebate even though no one could ever qualify for all. We purchased the next day. The salesperson gave a great test drive, did not push extras (but did suggest). Finance team was amazing, they understood the buyer and we moved through the purchase process quickly.
I highly Recommend this dealer to anyone. If you are sincere about a car, they are great at giving you a very fair deal. It was well worth the drive!
They will lie to you for bigger profit, they do not care... - Lexington Park Ford Sucks
They will lie to you for bigger profit, they do not care about their customers. They also have no problem cussing you out and belittling you. Would never buy another car from them again, there’s too many other options to put myself through that nonsense again.
Great Experience at Dealer - jonnyguitar1962
I have bought my last 3 trucks from Koons and when I read about the Tremor package, I knew it was time to stop in again. I wanted a F250 King Ranch with the Tremor package and 7.3 Godzilla V8. Billy Mensh was very helpful in ordering the truck from Ford just the way I wanted it. I got the power running boards and heated seats. Was surprised when it had massage seats as well! Always wanted them and didn't realize that was part of the King Ranch Ultimate package. More bells and whistles than I have figured out yet how to use but fun driving and learning. Billy even changed the color for me from Blue Jeans to Star White when I changed my mind. Happy I did. The truck looks and drives fantastic. Thanks again Billy!
Service Dept. prices are very expensive but they play... - cgapr11
Service Dept. prices are very expensive but they play games with the prices. If you decline the price then they will act like they are working out a deal for you and slowly attempt to lower the price. If you constantly play games like that, you are not to be trusted.
Terrible service. I was harassed at work to take their... - mdmazda3
Terrible service. I was harassed at work to take their customer service evaluation.Never had service that took less than 3 hrs including oil changes.