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Mike Zeller is amazing!!! - Will O.
Came down to check out some trucks, got paired with Mike and couldn't be happier. He was professional, courteous and patient when I flip flopped. Still in the process of finalizing the deal, but no matter what the outcome, Mike Zeller is who you need to deal with here. No BS, no strong arm, just a guy trying to do right by you and for you.
Best Lincoln dealer I've found in Washington metro area - Ken P.
This is long, but I'm posting it for anyone looking to buy a Lincoln in the Maryland/DC/Virginia area.
I recently concluded a months-long process of finding a replacement for my 2016 S-Line Audi Q5 due to its increasingly uncomfortable seats. I looked at everything, including the new Q5 but narrowed it down to the Lincoln Nautilus or Range Rover Velar (in fact, I had a factory order for a Velar until I test drove the Nautilus).
I'm not here to speak bad about any of the other Lincoln dealers in the DC area, as I've only interacted with a couple others in my search, and even then not much. (One seemed good, but was very Ford-centric with only the Sales Manager seeming to really know the Lincoln brand, though he was indeed very good and quickly took over the test drive process and sales discussion, but the other was so clueless about Lincolns that the two sales people I talked to didn't even know that the Nautilus was an MKX refresh, not a full redesign).
There are two things upfront that make East West special. First, they are the Washington area's only Lincoln-only dealer. They know Lincoln sales and service (though they can service Fords as well) inside and out. And second, they are a second generation family-owned Lincoln dealership. As far as I know, they only own this one place and you get the personal attention and service one would expect from a really good small business. You never get the kind of corporate aloofness one can sometimes find from an AutoNation or MileOne dealership, for instance. I'm not saying they can't be great dealerships as well, but the feeling is different.
Two particular shout-outs to Vince Trasatti, the upbeat and loquacious owner-partner that runs the place and who seems to be everywhere and is always interested in chatting with clients and fixing problems, and Anly Renda, East West's Business Development Manager who answered my internet inquiry and then took me all the way through the sales process.
Here're some of the reasons why the sales experience was so good:
- I decided early on that I wanted a Black Label, which reduced my options to just a couple or three dealers in the DC area. But I was able nevertheless to negotiate an incredible deal with East West. It never felt confrontational and they never treated me like a somewhat captive customer.
- Initially I thought I wanted a change in wheels, something Lincoln doesn't permit for Black Label factory orders. In my dealings with other Lincoln and Range Rover dealers (I had wanted to make a wheel-swap on my Velar factory order as well), no other dealer was willing to go through the headache of what would essentially be an aftermarket swap for a new car purchase, but it didn't even phase East West, and they were even willing to give me a credit for the swap. I eventually fell in love with the Black Label wheels, however, so late in the process it became moot.
- To get me my car quicker, they were willing to amend an existing vehicle they had on order for lot sales, rather than putting in a new retail order. That pushed my production date ahead by a full month.
- When nevertheless my vehicle got stuck in one of Ford/Lincoln's infamous delivery delays (it was part of a group pulled aside for additional inspection), after just a couple of weeks of the delay they ordered, unbeknownst to me, a second vehicle in my exact -- and a little unusual -- specifications, to try to get it to me as fast as possible. Ironically, they both ended up arriving at the same time.
- In December they signed me up for a Lincoln incentive, and it came through at its maximum, $3000 good until they end of that month. I should have been able to use it, but the delay killed it. When my vehicle arrived they spent a lot of effort with Lincoln to get the incentive reinstated. I was willing to go forward thinking that it was impossible to do (after spending some time on the phone with Lincoln myself), but East West somehow made it happen.
There's more, but these are just some examples of the incredible experience I've had with them so far.
Quick service with a smile - Fordfusion15
This was one of my best car experiences EVER! My car was having some engine trouble and I had it towed to another ford dealership at first and they were too busy to even see my car that week. I was so distraught to say the least.
Well when I called Apple Ford I Spoke with one of their representatives LES and he reassured me my car would be seen this week. I couldn’t have asked for a more nice and understanding person. I got my car checked out, diagnosed and fixed within two days! He explained everything they did and had the best customer service I have had in a while. And got my car washed to boot lol
They were awesome and I will be back for sure.
Excellent Stafford people to deal with. First class! - Cliff
Wonderful greeting by Robby and he directed us to a sales person Marquise. He was friendly, knowledgeable about the Ford Expedition we looked at. The entire team was kind resulting in the easiest purchase of a new vehicle ever made by my wife and I. Stafford has an outstanding team representing the dealership and Ford Company. Glad we stopped by this dealership.
Unethical Audi Dealer - Jbmitch1971
I don’t typically write reviews, but felt it necessary to help others after such a horrible experience at this dealership. Bottom line: questionable and unethical business practices with no regard for customer time or needs.
I called this dealership to inquire about a certified pre-owned (CPO) car that I found through both Autotrader and USAA. I spoke with Brian and I told Brian that I was driving from over an hour away. I asked about the cosmetic condition of the car before making the drive, and I specifically asked about dents, dings, scratches, curb rash and accident history. I was told “this is a certified car, so every ding, dent or scratch is taken care of by Audi before it can be sold as a CPO vehicle. It’s a very clean car.” Upon arriving, I immediately noticed significant damage to the car: major damage on two wheels, golf ball sized dent in the hood with paint damage (poor touch up that looked like nail polish), oxidized exterior trim panels, paint overspray on one window, a frayed seatbelt, deeply scratched glove box- all on a two year old vehicle. It had NOT been fixed, yet I was told it was clean before I made the drive. After asking about the damage, I was told that the issues were simple cosmetic fixes that hadn’t been addressed. Note: the car had been listed for a week, so I suspect they were trying to find a buyer who would accept the car “as is.” When I tried to work out the “IOU” to ensure all damage would be fixed, I was presented with a Carfax report that indicated previous damage. This report was different from what I was originally shown. After all of this, I was still willing to provide a deposit to hold the car while all work was completed, but after an hour, was told by Brian that his manager would not fix the issues unless we paid for the car first. I left, and the manager called me shortly thereafter and blamed Brian. The manager said that they would follow up the next day to work it out. The next day, there was no follow up and the dealership listed the car for significantly more money. Do not waste your time with this dealership. Find a dealership with more ethical and moral business practices.
Stress-Free Car Buying - 2019EcoBoost
This was my second time doing business with Bob Davidson Ford. I purchased a 2014 Mustang from them on a late December night in 2013 and still recalled an excellent customer service experience, so after shopping around and getting competitive quotes on a new 2019 Mustang, I walked in to see what sort of deal we could strike.
I was not disappointed, Bob Compton gave me exceptional service. I was a little picky, not settling for anything less than a color and standard transmission. They didn't have a single one that fit my needs on the lot, but that wasn't an issue. Bob pulled a variety of vehicles that met my specifications from all over the region, presenting each window sticker to me and letting me decide at my leisure. I never felt pressure at ALL, that's key, and one of the main reasons I recommend this dealership.
After deciding upon the Mustang I wanted, we began negotiations on price. I'm not a stickler, but I do enjoy negotiating and getting a good deal. Neil Gillies, the sales manager was a pleasure to negotiate with. I went to prior dealerships earlier, and while I won't name them specifically, the sales managers up until then were dismissive and unwilling to negotiate a price with me. I could tell Neil and Bob sincerely wanted to earn my business, and we were able to agree on a price undercutting the competitors by a fair margin, all while ordering me EXACTLY what I wanted.
After we agreed on a fair price for the car, I dealt with Kate Higgins in the finance office. She was very pleasant to deal with, and shopped around for competitive APRs for me. I signed all of the paperwork and left excited to get my new Mustang in a few days!
Upon returning home, I reviewed my contract, and noticed a package I didn't remember agreeing to, nor had use for. I called the following Monday and left Kate a voicemail with my concerns. She promptly returned my phone call and apologized for the mistake, vowing to remove them, which she did upon my return for delivery. THAT is what I call customer service.
This is my second Mustang from Bob Davidson Ford. I'd still be driving the first one if someone paid more attention to the road than their phone and didn't crash into me. The LAST thing I wanted after a near death experience, as well as losing my prized possession, was a stressful experience with a dealership. THAT is why I went to Bob Davidson, their customer service is exceptional, their prices are competitive, and I genuinely felt like the people I dealt with wanted me to leave happy.
Shouldn't be in car servicing - Angie
I have taken my Ford Fiesta to you for servicing since I bought it at your dealership. My 2nd vehicle procured at this location. Your service department has no regard for the work they perform. Instead of resolving a tire issue they sent my son out the door with a bulging tire that could have of burst at any moment not once in prior appointments was I made aware of bad tires or the need for brakes. I will not return to this location for any reason. Thanks for your blatant disregard for my son's safety
AMAZING CAR BUYING EXPERIENCE - john o
Amazing deal and communication. Purchased car and had it delivered to Pennsylvania by Preston. Transaction completed in my home, and then they left with my trade. The easiest most straight forward car buying experience ever. Greg Rohman was attentive and responsive to all questions!! Higly recommended! Believe the hype they are that good!
xxxxty service with BRANDON STAPLES - Momo69
TERRIBLE TERRIBLE SERVICE! Especially from the service advisor BRANDON STAPLES. I went to get my car serviced and first of all the estimated time to get an oil change is 90 minutes, I waited for over 2 hours. And brandon was suppose to give me a call to tell me my car was done and ready. He never called. I went to see if it was done myself. Secondly I noticed a huge scratch with yellow paint on my car that was not there before. Brandon denied that they had responsibility of the scratch and it could not have been them. But when asked to see pictures of the car before the serviced it, surprisingly that scratch was not there. Now i have to come back to this xxxxty xxx service to get it somewhat repaired. HIGHLY NOT RECOMMENDED, dont get your car serviced with BRANDON STAPLES, he is the absolute worst. GO TO SYNDEY or ERNESTO if you go there. I had my car serviced with them before and everything was nice and smooth. Had great service with them. Want xxxxty xxx service go with BRANDON STAPLES.
Service Dept. prices are very expensive but they play... - cgapr11
Service Dept. prices are very expensive but they play games with the prices. If you decline the price then they will act like they are working out a deal for you and slowly attempt to lower the price. If you constantly play games like that, you are not to be trusted.
Terrible service. I was harassed at work to take their... - mdmazda3
Terrible service. I was harassed at work to take their customer service evaluation.Never had service that took less than 3 hrs including oil changes.