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The showing and purchasing went great. The “welcome” call... - Johnny be Good
The showing and purchasing went great. The “welcome” call with the credit acceptance company was anything but smooth. It was royal pain.
Mr. Aaron Moore made my car buying experience a breeze. I... - Kiara.martin0706
Mr. Aaron Moore made my car buying experience a breeze. I would highly recommend him to anyone who’s interested in buying a vehicle
Stole money from car console and did half-assed... - Fancypants
Stole money from car console and did half-assed maintenance
One of the best places I’ve been. Aaron Morris was polite... - Barrett631
One of the best places I’ve been. Aaron Morris was polite an generous an helped me through everything big thanks to him!! I’m definitely going back if I ever get another vehicle again. He made sure I understood everything that I needed to know an even kept in touch after the deal was done. Definitely recommend going to Astro Ford!!
Josh was very courteous and informative. He took my wants... - Joyce
Josh was very courteous and informative. He took my wants and delivered! He was very helpful. Josh found out what I wanted and looked through your inventory to find the perfect vehicle. I am so glad I got him as my salesman! Everything went like clockwork. The papers were filled out and approved in a timely manor.
Butch Oustalet “Big O” Ford in Gulfport, MS rates a 10 of... - JerryHopJackson
Butch Oustalet “Big O” Ford in Gulfport, MS rates a 10 of 10 in customer service after the sale in their support on a factory issue with my 2021 Ford F-150 King Ranch Truck with Hybrid engine. The F-150 speaks for itself as a “top tier” truck; however it’s the customer service by Big O Management Team (General Manager Darin Berdine along with the Sales Manager) that makes Ford a step above and Butch Oustalet Ford Gulfport the “go to” dealer and strongly recommended for any/all Ford purchase.
Butch Oustalet went above the corporate team and stayed the course to resolve the problem with my new truck purchase.
Darin is a “Man of his words” and tremendous asset to the Butch Oustalet Team. As a recent retiree from Chevron after 40-years, purchase of the 2021 Ford F-150 King Ranch was retirement gift to myself to replace my 2010 F-150 King Ranch. Darin’s customer service leader ensured my retirement gift was what expected of a Ford product. “Customer Service after the Sale” is what ensures loyalty to a brand - That is what I view in Butch Oustalet Ford Gulfport.
I have a 2008 Lincoln MKZ that I purchased new in... - Sbentley35
I have a 2008 Lincoln MKZ that I purchased new in Alabama. I received a recall notification on the car. I called for an appointment and the lady who answered the phone rudely stated that they did not have the part needed for the recall and did not know when they would get them in stock, To get the recall repair, I had to contact another agency over the recall, who then called the dealership while I was on the phone to ensure that I got an appointment. I then took my car to the dealership for the recall and left a note that I would like an estimate for several items that do not work, such as the driver’s power seat is not working properly (it goes backwards but not forward), the break light stays on even when it isn’t, back-up sensors are not working, radio knob doesn’t work, heated driver’s seat doesn’t work. I just wanted an estimate on what it would cost for any of these repairs. The car is an extra car for our family. We were going to use it as a trade in at a different dealership and it was worth more to us than the $1800 offered as a trade in. We kept the car and it comes in handy to us. I expected the dealership to call me with the amount of each item, but instead they called and said that I owed them $120 for their diagnostic work on the radio (which works fine- just the volume knob doesn’t work properly, however, the controls on the steering wheel do work). They said the person who checked it said it needs a new radio, then they said this cost $120 for his assessment and they would charge me another $120 to check the other items. I have NEVER been charged for a repair estimate and never have been charged an assessment fee without someone calling and getting permission to do it. I was hopeful that this dealership, (which is one of only a few in Jackson County) would be a dealership that I would use in the future. However, I will never purchase a vehicle from them based on the lack of service from their service department. I now have to pay for a bad assessment for the radio. I had planned to have the car issues repaired to keep the car In good working order. I just wanted an estimate to make sure the costs were not extremely high. If the costs were too high, I would just have the driver’s seat repaired. I still want to agree to the costs, which is just good business. I am so disappointed in this dealership. I will NOT be purchasing a new vehicle from this dealership based on this bad experience.
Excellent service. Very professional and timely. No... - Dstrawn73
Excellent service. Very professional and timely. No problems at all. I will be bringing all my vehicles to this dealership in the future. I will try to trade with them too
UNTRUSTWORTHY - jsdoty
Bought a used vehicle from Butch Oustalet in Gulfport. First off, we have tried to buy 2 other vehicles from them in the past and found them to be arrogant, unhelpful and unwillingly to negotiate. We did not buy from them then, and should not have bought from them the third time either!! When we went to buy our current vehicle, they were the same way, but it was a vehicle my husband really wanted so we wound up paying asking price.
When we test drove it we were only allowed to go straight down airport rd. and back because it was missing a lug nut (which they put on that afternoon). We noticed upon initial inspection that the edge of the roof was bubbling, and there was a cigarette burn on the driver seat, which we were guaranteed they would fix before that evening (because they had people on site that could do those repairs) when we returned to sign papers. We returned that evening (in the dark it looked as though the roof was repaired), was told they would fix the burn hole the next day, signed papers, and drove home. Upon driving it home we noticed the steering wheel was crooked and something was very wrong with the steering and handling of the vehicle! We checked out the problem when we arrived home and discovered it was missing parts needed for the lift that was put on! The next morning before returning to have the hole fixed, I noticed that the "fix" that was done to the roof was to cut the bubbles off and put black tape over the spots!! When I drove to the dealer to have the hole repaired I was told the person that does that work was off sight and it would take more time to fix that issue. I showed them the horrible "fix" for the roof and was told " Yeah, we were going to send if off to get fixed, but thought we would try that, we will send it off to have it fixed properly") I explained the steering and handling problem we experienced and asked them to put the missing parts on and align it because driving the vehicle was dangerous.
So longer story shortened..... a month later......
The hole is still in the seat. A piece that was missing from the lift was put on but the upper and lower ball joints on both sides need to be replaced. The control arms need to be replaced. The inferior springs that were put on need to be replaced. The steering wheel still rides crooked. The roof is still the same. After calling EVERYDAY for two weeks and talking to the salesperson, used car sales manager, sales manager, service people, we were lied to then shuffled around then avoided. They did not honor anything or even offer to pay for repairs. We were quoted over $3000 to fix the repairs needed from other sources.
PLEASE do not go there to purchase your vehicle!
I came in looking for a used Escape. The sales department... - jmcgee01
I came in looking for a used Escape. The sales department worked very hard getting me into the vehicle I wanted. My credit isn't great and they got me me approved with no problems. I am the proud owner of a 2008 Escape and notes are affordable. Thank you! Call Arnold NOW if you're looking for a vehicle.
Very pleased with Dealership. - Golfguy
We really liked our salesman Anthony. Extremely helpful & friendly. I brought my Escape in for my first oil change & was very pleased with the efficiency of the service dept. I love my Escape Titanium.
Called early in the morning about a truck for sale.... - Jared
Called early in the morning about a truck for sale. Spoke to Oliva who confirmed that the truck was available. I pushed her to get pictures of the truck immediately so I can take a look and purchase it. Over an hour later she finally sends me pictures with a note she had one of her product specialists go look at it. Immediately I told her that I would like to put a deposit on the truck to purchase by text and left her a VM. 10 minutes later she says someone just put a deposit on the truck.
If your looking for a sales person that wants to make a sale and won't drag their feet in the process I would avoid speaking with Olivia.
This has always been my hometown dealer and they always... - Ethan_Bryant25
This has always been my hometown dealer and they always go above and beyond to do their best to make sure that the customer is happy!
Recent Purchase - Jim156
I recently purchased a 2018 Lincoln Continental Reserve and, after finding the car on-line, did most of the negotiations over the internet with Sean Varone. As a result, I had the best car buying experience ever in my 35 years of making such purchases. Sean was informative, timely and, most important, HONEST! My wife and I were thoroughly impressed with him throughout this entire process. Furthermore, after negotiating a deal and sitting down with the Finance Person (which is normally the worst part for me), I was again impressed with the company's business practices. The process with easy, straight forward and very considerate of my time. There was never any haggling, constant back and forth with the "manager", or back peddling. I highly recommend contacting Sean if you're interested in any Ford, Lincoln or Nissan product.
Great Service recieved - tom
We took our F-250 diesel to this dealership because we had heard our friends bragging about the friendly and professional treatment they had been receiving at Hallmark Ford. We will now be the ones bragging on Hallmarks service from this point on. We had taken my f-250 to other repair shops previously and had very mixed results. That was not the case at Hallmark we are 100% satisfied and will return.
Great Service - Terrie Bonds
These guys are really nice to work with. They go above and beyond to address the customer's needs. Shawn Gardner has helped me buy 2 vehicles and hasn't let me down yet. If you are looking for easy transactions, this is the place to go!
Get Everything in writing, don't expect much! - Hkw
We had a decent buying experience; then came to when we'd signed papers and we became the afterthought.
We requested an oil change, tank of gas (was on a quarter of a tank) and a detail (the car was pretty 'lived in') of our used vehicle. I took it in the next day, to receive that. They spent 2 hours "detailing" the car, it was too late to change the oil so I got an IOU, but I did get a tank of gas ($30).
The next day in the daylight I inspected the car, and noticed that whoever had done the detailing had left a LOT to be desired. Gum in the carpet, trash in the seat tracks, melted candy on the seatbelts, chocolate finger prints and mud smears on the interior lighting. I called my salesperson, and requested they redo the detailing because it was horrible. She agreed, but did point out that "nobody had ever complained about their detail guy before". I got the feeling I was being a huge annoyance for them.
The second time around-they changed the oil-super fast at their quick lube. They also redid the detailing, which got the things they'd missed before but I was brought outside so the detail guy could "show me he got it all". Shouldn't that have been done the first time?
Which leads us to our SECOND problem with this dealership. We broke our down payment into two payments. We agreed on two dates, both of which the financing manager and the salesperson heard and ALSO agreed on. They requested we write a check, and they hold it to those dates. We said okay, but we'd bring in cash on those dates. They said, oh don't worry, we understand, we will not cash those checks until that day if you haven't brought in cash. Good deal, right? The first date came, we brought in a large amount of cash, no problem. Got handed our check back, easy peasy. The next deadline looms closer, and I had the cash the day before the deadline, so I texted the salesperson to let her know I'd be coming in a day early with cash. She said okay, no problem. I show up at the dealership and get told sorry, but we've already deposited your check. A day early, a full 24 hours before the date that was agreed upon by the finance manager, ourselves, and the salesperson.
I texted the salesperson and expressed my disappointment, and reiterated that I believed this was HORRIBLE customer service-what kind of dealership completely goes back on their word? I told her the facts-because I had cash, I was going to have to drive 2 hours round trip to the nearest after hours cash deposit ATM so our account wasn't overdrafted. I also asked her how she and the dealership planned to make this horrible oversight right, before I jumped the gun and made any reviews on line. I as a business owner would have jumped at that opportunity, but the next morning, I got a message from a completely uninvolved individual from the company, with a picture of a note handwritten that I nor my husband wrote, along with the words "This is the note that was attached to the check and those instructions were followed. I'd suggest you quit with the verbal trash talking". So let it be known that this unrelated individual called me a trash talker for being upset with the level of customer service that was being provided to me at that point. Good to know that's how this dealership is represented.
A further text from my salesperson stated that they went above and beyond by giving me gas, an oil change, and a detail, and that's not standard or policy for their used vehicles.
So, just an FYI before you purchase from these people-get EVERYTHING in writing. EVERYTHING. Their word means NOTHING. Also-if you're buying used and expect a clean vehicle with an oil change and a tank of gas, that's not standard or policy, so you're expecting them to go above and beyond.
Top Dealership - Johnny G
I've been doing business with Kirk Auto in Grenada for several years, and I am completely satisfied. I have bought 2 new Lincolns from them and I have them serviced at Kirk. I have no complaints.