OIL CHANGE - NOTHANKS
HAD AN 1030 APPOINTMENT TO HAVE MY OIL CHANGED, DIDN'T EVEN GET MY VEHICLE IN TIL AFTER 1230, FINALLY GOT MY VEHICLE AROUND 200, THEY TOLD ME THEY GOT SWAMPED BY DROP IN OIL CHANGES, I FEEL IF YOU HAVE AN APPOINTMENT IT SHOULD TAKE PRECEDENT OVER DROP INS, IT IS TIME TO CHANGE YOUR POLICY
Very pleased with Dealership. - Golfguy
We really liked our salesman Anthony. Extremely helpful & friendly. I brought my Escape in for my first oil change & was very pleased with the efficiency of the service dept. I love my Escape Titanium.
Great service - vrmabry
Sean was flexible, easy to work with, and super friendly. He is a fantastic salesman who kept in touch without being pushy. Skip in finance was also very helpful, and he even got me a lower rate than expected. A+ for Sean and Skip. I would definitely recommend them and this dealership for buying a vehicle.
Excellent - Hiroller
The owners and staff are top rate. It is easy to get an appointment for service. I travel over 50 mikes to have them service my vehicle rather than have it serviced at a local dealer. They set an appointment that is within the next few days. The staff is friendly, courteous, and competent. Their facility is excellent in providing a clean, comfortable area in which to wait while my vehicle is serviced. I would highly recommend Kirk Auto to family and friends.
Used Car - meth86
I was looking for a nice Altima and came across one on from Pine Belt Ford. I called Angella the following day. She was so friendly and courteous and told me what to do and within 2 days my car was ready. I love my car and thanks for the wonderful experience.
Amazing dealership that accommodated me from 5 hours away - Truckforson
The salesman went above and beyond sending me pictures and videos of everything I asked for! I lived about five hours away and when I arrived I was Not disappointed! Bought a used truck for my son and couldn’t be happier with the truck, the price, or the dealership!! I would highly recommend them to anyone!
Excellent sales staff and an enjoyable experience - Tsmith119
The helpful and knowledgeable staff at Sullivan Ford Lincoln was a pleasure to do business with. The pressure free atmosphere and helpful staff promotes a pleasant experience.
Fan noise - David315
I called to schedule an appointment to bring in my truck for heater fan noise. I was scheduled They promptly looked at my truck, fixed a recall and I was done. No parts needed.
Great experience with Kris - Whitneyshores
It was such a smooth car buying experience. Kris was so amazing and helpful and I would definitely come back and use him again. I am more than satisfied with Astro and Kris Shaulis!
Excellent service - Rayrod
Excellent service. Courteous staff. I have taken my car twice and impressed by the friendliness and service. Anthony Blocker was great. Recommend it without any hesitation.
Great - mstanford321
I recommend Eric to everyone! He knows his stuff and will work with you as best as he can! Love my new car! He helped me with the price and made sure is was top notch!!. The whole experience was great!
Service department goes above and beyond - RMoore
Really impressed with the service dept in Cleveland. They have taken care of many of my vehicles, always in timely and professional manner. They also give me heads up to things I need to prepare for, and go extra mile to make sure work is done right. I had a Focus that was part of the national recall. They proactively alerted me, and unlike many Focus owners I read about in other places, I did not have to take the car back many times to get it really fixed.
Service repair - Ford250
Great folks and great service. Had an oil leak that was under warranty and guaranteed a timeline. Pam provided a service rental when that timeline was not met.....engine light came back on after repair about 3 days later and told to me bring it back in immediately and that they would take care of it. They did and luckily just need the fuel ratio caliberated. Have had nothing but great service from the service team!
Purchacing our 2018 Expedition - Bob & Pat
We were trying to decide to keep our 2012 Ford Expedition or look for a new one. While getting our oil changed at Butch Oustalet's Quick Lane, we wandered over to look at the new Expeditions. Dylan Fury, a very energetic Sales Consultant approached and introduced himself. When we told him that we were considering trading in our present Expedition, he offered a test drive on one or the vehicles on the lot. We were sold! Dylan introduced us to Matt Garcia who found us the perfect Expedition and put together the best deal possible! Roy Wilson, the finance manager was great describing the different extended warranties which we ultimately purchased.
This is the second Ford Expedition we have purchased from Butch Oustalet Ford and my wife and I are extremely pleased with the all of the sales team we encountered.
We drive out of our way (and past a closer Ford Dealer) to buy and have our Ford serviced!
Dissatisfied with service department - bm39459
Laurel Ford service department has the car we bought 5 months ago in their shop for the fourth time with the same problem (6th time it's been in a shop since buying 5 months ago) They either don't know what they are doing or they don't want to fix it. Either way, our experience with this has been horrible. The car has been there 7 days right now, it is Friday and they say they may have it fixed by Tuesday of next week because the fuel pump has not come in. I have NO IDEA why they did not ship it overnight! That is 11 days it will be in their shop, if it is even fixed then. Very unacceptable! Ford Motor Co will not stand behind their brand either. Customer service is a joke!
Shady Dealer - marley972
I was dealing with Danny Barnett on the phone for a day and a half. I had found a truck on autotrader listed about $3000 under what it should of been listed. I called and they said they would honor the price, though they said it was a mistake and should of been about 3k more. I thought awesome, I got lucky. Well we were back and forth all day, they had me fill out paperwork online for my possible trade in, they got an oil change and supposedly cleaned it up as they were going to deliver it to me. We had already sent my financing over to my credit union. At around 4pm that day Danny informed me that someone else put a deposit on the truck and I would not be getting it. He knew very well that the truck was going to be sold to me. I know this is not against any laws. But this is morally and ethically wrong and I will never do business with these people. Shady, shady, shady is all I can say
Terrible service dept. and no customer loyality - Kaiser
I have bought a bunch of vehicles from this dealership even though the service dept is terrible. I am having alot of trouble out of my last purchase and the dealership has been giving me the run around about fixing the situation. The management doesnt realize they will not only lose my business but they will also lose several other customers who go to the dealership because of me.
Sold me a lemon they done work on and refuse any help - Madkingranch2012
Bought a 2012 king ranch from premier in October 2017 they refused to give me any history on the truck .. Had to replace the crankshaft seal they put in it along with the fuel rail which found out after purchase truck been towed 7 times since purchase ... Stan grunnels told me in July after the truck quit that if I towed it from Florida to there shop he would trade me out of it ... Got it to him and he once again refuse to offer any help other than it was not his problem and he wasn't gonna touch the truck again .... Still owe 26 k on the truck had to buy another truck to travel for work now we are having to pay for both vehicles ... At this point the only help i want from them is to buy the lemon they sold me back or pay to have the engine repaured in it and I will continue to pay for it .... Just a lol help Stan wasn't asking for a full refund by any means . we have only put 22k miles on this truck .it had been towed 7 times ... In 10 months ....
Surreal - Zohn Tennyson
Invited to come view a vehicle we had been searching for, and after having seen and liked the vehicle and waiting in the salesmans office for the final price, watched another salesman right outside the window back into "our" vehicle. Hard. Very hard. Enough to rock it back and forth several times. And he didn't even stop; literally left the premises. After all said and done, general manager says it needs to be fixed and won't come off the price. The price they were dropping because we had driven over at their invitation to pay the dropped price and buy the vehicle. He acted like we were somehow at fault. Never seen anything like it. The salesman, Ronnie Henderson, was great. The gm, Mr. Classy, was definitely not. Surreal
I came in looking for a used Escape. The sales department... - jmcgee01
I came in looking for a used Escape. The sales department worked very hard getting me into the vehicle I wanted. My credit isn't great and they got me me approved with no problems. I am the proud owner of a 2008 Escape and notes are affordable. Thank you! Call Arnold NOW if you're looking for a vehicle.
bag of problems - JohnTaurus
Took my Tauruses and my dads F-250 for service on several occasions. Each time, there were issues with ordering the wrong parts (an astounding FOUR TIMES), taking MUCH longer than was promised, or poor workmanship resulting in damage to the vehicle. To top it all off, they sold my information to a terrible extended warranty company that continues to harass me. The compamy claims to represent the manufacturer (Ford, in this case), but theyre so stupid that at one point the guy called my 2012 Taurus a Nissan. I have given Courtesy Ford enough chances now. My family has been doing buissness with them since my dad bought a new Ford Torino GT back in 1971, but no longer. Selling my information was the last straw.