Very long wait for parts. - JoshT
*This is my experience with repairing my 2012 Ford Focus SEL for transmission shudder issues at this dealer.*
I took my car in for transmission shuddering issues one day shortly after I bought the car from another dealer and it was used. Not many miles on it. I brought the car in and mentioned my problem and also my knowledge of a "Field Service Action" by Ford Motor Company to fix the transmission clutches and seals, and sometimes the transmission control module as well. The service guy said that they will have to do measurements of certain vibrations and all of that. I told him to do whatever they need to do. After a bit of time they called me and said that they have done some software updates, but the shudder that I was feeling got dismissed because the guy told me that its normal due to the type of transmission that car had. I went home and did some research. So I educated myself on the type of transmission that car had in it. So I took no further action, thinking that the shudder was normal. Even though it was already excessive! So I tried my best to overlook the problem and continued to drive the car normally. After few months the shuddering became so bad that the car began to launch me in front of lights, stop signs, oncoming traffic, etc. It randomly uplifted, downshifted, and sometimes didn't even engage. Low speeds were near impossible to drive at. The car became unsafe to drive. I was afraid that I will hit something or someone or vise versa. Then the transmission control module went out. They replaced it. I mentioned the shudder issue again. They told me that it needs a new sets of clutches, and seals. But it would take 6-8 weeks to get them in. I said okay, and continued to drive the car. Worst two months ever. On the 7th week of waiting, I placed a call to Ford corporate office, and complained. I asked for something different to drive while they wait for clutches, or to hurry up and get the clutches in to the dealer. The car was on a verge or being not drivable. I was told that I would be contacted within a week by a regional manager. I was contacted by someone else filling in for her, then the dealer got the part in, 3 days after I called corporate. They fixed the car. regional manager called and asked if I was happy with the repair. I answered accordingly. This experience has been horrific for me and I blame Ford Motor Company for all of this. The dealership got me a bit upset the first time they dismissed the problem. But when my car was called in to be fixed, the guy that helped was Jason. And he was very nice, attentive, and considering. He made sure that everything was good and done. Gave me his contact info and said to check back in if any issues arise. So far the car has been driving much better. Some switching is still felt, but its insignificant. Ford needs to get rid of the PowerShift transmissions, they don't work in USA. And people are very angry and upset, but most importantly.. endangered by this product. Roll out a mandatory recall!!
There are countless of lawsuit going on. Class action, lemon law, etc. People are going to loose jobs at Michigan plant. Ford is only hurting itself.
Experienced Buyer - Experienced Great sales - cBear
I had a well researched idea of what I wanted, what my trade in was worth and what my negotiating window was. The sales team listened and was able to find nearly exactly what I wanted without forcing me to wait weeks-months for an vehicle order.
The sales staff were professional and experienced, yet presented a relaxed and comfortable approach/environment. As long as I’m in the area, Astro Ford is who I’ll approach first.
Excellent - Roll Tide
Excellent service, quick in and out,overall good experience, good deal on the truck, this is the third auto we purchased here,would recommend dealership to friends
Great Service - Terrie Bonds
These guys are really nice to work with. They go above and beyond to address the customer's needs. Shawn Gardner has helped me buy 2 vehicles and hasn't let me down yet. If you are looking for easy transactions, this is the place to go!
Great experience - Thedyde
I purchased a new F-150 from Les Alexander and he made it the best experience ever. The sales people are all on salary so there was no pressure, only great service.
An Excellent Dealership! - Renee Rates
In May of 2016 I had to make an emergency stop at their service center because the bumper cover on my Ford Fusion detached on the interstate. At the time, my mother and I were driving across country to Nevada, and it's a blessing that this dealership was conveniently located right off the interstate. As I drove into the service station, I was greeted very warmly by the service repair technician, as well as the sales agent, Mr. Ray Adams, who took very good care of the proceedings on my vehicle repairs. Mr. Adams went above and beyond his professional duties as a sales agent, as he offered us water, and made us feel right at home. Not to mention, the maintenance work was of no charges to me.
Thank you for being such a caring, professional, and wonderful team!
Excellent sales staff and an enjoyable experience - Tsmith119
The helpful and knowledgeable staff at Sullivan Ford Lincoln was a pleasure to do business with. The pressure free atmosphere and helpful staff promotes a pleasant experience.
A very nice professional and great people to work with every - Happy new car girl
I highly recommend this dealer ship Brandi asked me what I wanted in a new vehicle and was quick to find exactly what I needed and skip in finance made it so stress free while doing final paper work.everyone was really cheerful and ready to help.
car sale - Fan
I had a very good experience. I would recommend this dealership and sales staff to anyone looking to purchase an auto. Financial services were well designed and friendly
Great service - Steven J Batewell
Earl took very good care of us.thank you! We were in and out in a timely manner. Service was excellent. We wil be back.
Great Customer Services - Helen-812
Thanks so much to Gale Scott for working with me and making sure I understood everything while searching for a new vehicle. She's a great sales person.
Dissatisfied with service department - bm39459
Laurel Ford service department has the car we bought 5 months ago in their shop for the fourth time with the same problem (6th time it's been in a shop since buying 5 months ago) They either don't know what they are doing or they don't want to fix it. Either way, our experience with this has been horrible. The car has been there 7 days right now, it is Friday and they say they may have it fixed by Tuesday of next week because the fuel pump has not come in. I have NO IDEA why they did not ship it overnight! That is 11 days it will be in their shop, if it is even fixed then. Very unacceptable! Ford Motor Co will not stand behind their brand either. Customer service is a joke!
No complaints at all! Everyone goes above and beyond! - TylerPatin21
I have purchased 2 new cars from "The Preacher" and just purchased my 3rd new car from Louis today. "The Preacher" was able to help me finance my first new car 3 years ago before I had any credit when no one else could. 3 years later Butch Oustalet still has amazing service! Louis and Gary handled all the paper work while I was at work and Louis even stayed till closing to make sure I was taken care of and will be dropping my new car off at my job tomorrow. I will continue to use Butch Oustalet and would higly recommend!
Shady Dealer - marley972
I was dealing with Danny Barnett on the phone for a day and a half. I had found a truck on autotrader listed about $3000 under what it should of been listed. I called and they said they would honor the price, though they said it was a mistake and should of been about 3k more. I thought awesome, I got lucky. Well we were back and forth all day, they had me fill out paperwork online for my possible trade in, they got an oil change and supposedly cleaned it up as they were going to deliver it to me. We had already sent my financing over to my credit union. At around 4pm that day Danny informed me that someone else put a deposit on the truck and I would not be getting it. He knew very well that the truck was going to be sold to me. I know this is not against any laws. But this is morally and ethically wrong and I will never do business with these people. Shady, shady, shady is all I can say
Knowledgeable and hassle free experience - Niecy
The knowledge of the vehicle, prompt responses and help with details made experience of purchasing new truck a positive and hassle free experience . My salesman made me feel his top priority. The honesty and caring attitude gave me confidence in completing sale .
Surreal - Zohn Tennyson
Invited to come view a vehicle we had been searching for, and after having seen and liked the vehicle and waiting in the salesmans office for the final price, watched another salesman right outside the window back into "our" vehicle. Hard. Very hard. Enough to rock it back and forth several times. And he didn't even stop; literally left the premises. After all said and done, general manager says it needs to be fixed and won't come off the price. The price they were dropping because we had driven over at their invitation to pay the dropped price and buy the vehicle. He acted like we were somehow at fault. Never seen anything like it. The salesman, Ronnie Henderson, was great. The gm, Mr. Classy, was definitely not. Surreal
They think there allowed to collect ins deductible twice do - Screwed
Don't go there they do dirty business unprofessional charge twice for deductible but they got caught will be making complaint with bbb and consumer services crooked dealership
I came in looking for a used Escape. The sales department... - jmcgee01
I came in looking for a used Escape. The sales department worked very hard getting me into the vehicle I wanted. My credit isn't great and they got me me approved with no problems. I am the proud owner of a 2008 Escape and notes are affordable. Thank you! Call Arnold NOW if you're looking for a vehicle.
bag of problems - JohnTaurus
Took my Tauruses and my dads F-250 for service on several occasions. Each time, there were issues with ordering the wrong parts (an astounding FOUR TIMES), taking MUCH longer than was promised, or poor workmanship resulting in damage to the vehicle. To top it all off, they sold my information to a terrible extended warranty company that continues to harass me. The compamy claims to represent the manufacturer (Ford, in this case), but theyre so stupid that at one point the guy called my 2012 Taurus a Nissan. I have given Courtesy Ford enough chances now. My family has been doing buissness with them since my dad bought a new Ford Torino GT back in 1971, but no longer. Selling my information was the last straw.