My "sales person" was Justice Harris. - J
My "sales person" was Justice Harris. His manager is Tony Davis. Justice and I spent the better part of a couple days over text and calls working on a deal for a 2024 Ford F-150. I was trading in my 2024 Bronco Sport. I was given an online appraisal app to fill out, which I did and it gave me an amount/offer good for 10 days they would take for my Bronco in trade. After a full day of back and forth of me asking, Justice finally sent a written quote, which reflected all the amounts we had agreed to by calls and texts. I took off work the next day (Aug 28), specifically to travel the 3 plus hours to complete the deal. Approx. 2:00pm on August 27, I received an additional online trade appraisal request from Tony Davis, the "manager", according to Justice. I filled it out, with all the same information entered on the previous appraisal app, and within 5 minutes, was told my Bronco was now worth $3,000 less, Literally the time between the sales quote, including my original trade amount and the "new" appraisal amount of 3k less was 7 minutes. What an absolute bait and switch. I immediately called Justice to ask what the deal was, he repeatedly apologized and said he'd talk to his manager and see what he could do, and call me back within 30-45 minutes. This never occurred. Apparently, this is normal operating procedure for Mac Haik Ford. I do not expect anything more from them, and I'm no worse for wear. But this should go as a warning to anyone that chooses to business with this Ford dealership. I have since heard of the many "last minute changes" they pull on unsuspecting people, especially if they travel long distances and are basically stuck at that point. Good thing I was able to avoid that xx. Buyer beware and stay away.
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