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Great experience - Groovy Sue
Richard G was awesome to work with. Warm, friendly, answered all my questions. Good price on vehicle. Would definitely recommend. Just sign and drive, zoooom.
Top Reviewed Specialists At This Dealership
Subaru Certified Sales Consultant
Very nice experience. - CW
Ray Clancy was the best. He explained everything extremely well. Great place to buy a vehicle. Looking forward to seeing how the service center does.
Sales Consultant (#raysellscars)
Certified Sales Consultant (#chucklovessubie)
Steve Miller is a rock star! - Jonicar
I would have to say that Steve Miller, and Richard Lamora in the finance office, with Lou Fusz made the purchase of our new vehicle the most pleasant experience my wife and I have ever had purchasing a car.
First of all, Steve is just a sincere, likable guy. I told him what I was looking for, and the price I was willing to pay, and he went to bat, getting me out the door under my number. He even went to another Fusz dealership to get the vehicle we were interested in and drove it back to St Peters. And with the technology that Fusz has invested in, most of the financing was taken care of at Steve's desk, with us spending less than 15 minutes in Richard's office. Whether you are looking for new or pre-owned, I would highly recommend Steve Miller with Lou Fusz Subaru, St Peters. You will have a great experience!
Best Salesman! - mbs1
I went to Webster Groves Subaru Pre-Owned today and worked with Jim Carpenter. He is absolutely wonderful! Smart, kind, no pressure, a gentleman. I told him when I left, “Even if I don't buy a car from you, it has been a pleasure to work with you”. I can’t recommend Jim highly enough, and what a great representative of the Webster Groves Subaru brand.
Certified Sales Representative
Internet Sales Manager
Subaru Products Specialist
Excellent customer service - Yeeeeeeeeeeet (millenial)
I was basically lost on finding a car at the prices I needed so i messaged Zach and he sent me a list of vehicles that fit my criteria. I came up and together we found the vehicle that worked best for me and my budget. The customer service was excellent and information very helpful. I would definitely recommend visiting.
Worst buying experience ever! - chadkennett
We have purchased 3 new vehicles in the past 5 years. This was the absolute worst experience with a dealership I have ever had. The salesperson broke his word two times and the finance guy would not take NO for an answer. He kept trying to down-sell the warranty after we made it clear we did not want it. My wife and I wanted to sign the paperwork and leave and he kept just saying, "well let me show you one more thing". We will NEVER buy another car from Reliable and we will NEVER buy another Subaru going forward.
Competent, considerate service - 2013bob
I bought my Forester here in 2013 and have returned numerous times for oil changes and other routine maintenance. The employees, sales and service, have always treated me respectfully and never pressured me to opt for additional maintenance tasks, even if queried. After 93,000 miles, my car is still doing great.
Any car dealership with the name Jack Miller is nothing but - Soul2117
I would personally advise anyone to steer clear of buying any vehicle from any Jack Miller dealerships. With my experience they have not paid me reimbursement for my service agreement contract nor for my gap insurance contract.
Don't buy from this dealership - Unhappy
I made an appointment to see about purchasing a new 2020 Ascent Subaru. I expected much more than I got. The first thing I was asked was what color I wanted and what color interior. I told the salesman and he said they did not have it in stock. First of all, I have never ever test driven a Subaru. I don't know whether I would like how it handles. I was never offered a test drive. They did bring up a different color of the Ascent for me to look at the inside but when I asked questions about different buttons inside I was told that after I made my purchase a tech guy would go over all of that with me. They assumed they had a guaranteed sale. After getting a price I wanted for the car I had planned on purchasing, I was told I was done. Salesman said "You can leave now." After thinking about it over night about how I was treated I changed my mind and decided I would never buy from them.
above and beyond - jedmonds220
I had a wonderful experience with LS Subaru. I came from Lawrence, KS because I was looking specifically for a used Outback, and pickings were slim in LFK. Paul Sergeant worked with me for a long time, he was patient, and polite, letting me spend as much time as I needed to look over several cars. He also worked to get a price that was fair, which was what I had budgeted into my monthly expenses. Finally, I accidentally left something hanging from the rear view mirror of my old car, and he grabbed it, and told me he'd mail it back. Very great experience, probably the best I've had at a car dealership.
Sales department phenomenal! - Subie Dog
I purchased a new Subaru in May 2016, and found the sales staff the best I have encountered in over 23 years of new car purchases. The sales team did not apply pressure nor did they attempt to sway my opinion. They simply covered the Subaru brand qualities, the qualities of the vehicle, and were very up-front about trade-in value and the price of the new vehicle. In my own time, I came to decide on the purchase, and the professional staff provided a pleasant buying experience!
Financing and closing the deal were relatively quick. The business manager found me a more competitive APR on a loan, and did so fairly quickly. Then came the sales pitch for all of the "investment protection," extended warranty, and other nonsense that one always has to endure before driving off in their new car. I did not want any of these additional products. My past experience is - you don't get what you pay for, since the friendly environment that is presented through the purchasing experience is not reflected in Service department, especially when trying to mediate a problem covered by the "additional" services. Flatly I stated several times that I was not interested, but had them pitched at me as well. "You should consider Zurich coating," the business manager purred, "since it protects your paint and interior." No, thanks, I replied, as I have insurance and take good care of my cars. However, I mentioned that dent/ding/scratch/and chip protection may be something I'd considered, as I've about had it up to my earlobes with people punching dents into my doors in parking lots. "Ah," he offered, "we can add that to the Zurich program. All scratches, dents, dings, and chips under our Roper Dent policy, that we will include with Zurich." I was not sure, especially since I was moving from Joplin to Kansas City sometime in the coming year, to which he also added "well, as long as it is the KC area, I can set up a place for you there to get the work done." My wife thought it was bait and switch, but I fell for the trap, and agreed.
So, here I sit with a Roper Auto Group "Investment Protection Sales Order," that clearly has Roper Dent checked and states "6yrs dent/ding removal." It does not specify types of dent (you know, such as we don't cover dents from a moose running over your hood, or acts of God/nature, or hail, or rocks thrown from a quarry truck) - just seemed simple to me. A ding or dent, and it would get removed, as they agreed upon at the dealership.
Fast forward a year. I show the dealer chips caused by stones on the highway. I present my investment protection sales order, and am told that "it only covers dings and dents, not chips or scratches." Fair enough, although Brandon Barnum, Business Manager told me verbally it covered these kinds of things, I did not catch that the byline stated "dent/ding removal." Bad on me for not catching the bait and switch as I wanted to get out and drive my new Subaru as opposed to sitting in a snake oil salesman office.
Now, a few more weeks go by. Moving our household, moving boxes in the garage, and a Joplin hail storm catches my Subie out in the driveway, and I now have 23 nice hail dents. I schedule my Subie for dent removal, only to find out "well, we don't cover HAIL dents. It clearly states that." Except, it does not clearly state that. The form clearly states "6yrs ding/dent removal." I have 23 dents, and call me crazy, but I expect them to be removed. Brandon Barnum, clearly stated, is not a man of his word. No doubt, he is a man of what is written, but then again, in my case, this is not true either.
However, it seems Subaru of North America, having received the scanned documents, will stand behind their product and a franchise dealership whom I believe they are not obligated to back, and make this situation right.
Dean Team Subaru Volkswagen
VW Sales Manager
Sales and Leasing Consultant