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Gabri Malone was a delight to work with in purchasing my... - Jan
Gabri Malone was a delight to work with in purchasing my 10th! Subaru from Dean Team. She was knowledgeable, courteous, kept me well informed about the progress of my car, and did a great job in orienting me to all the features of my wonderful new Forrester. I've always found the sales and service staff at Dean Team to be "Best of Class" and Gabri exemplifies that designation.
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
They exceeded my expectations. They were friendly,... - terza.jade
They exceeded my expectations. They were friendly, helpful and accommodating. Chuck was great to work with and I enjoyed learning about my new car with him! Lovely people.
Certified Sales Consultant (#chucklovessubie)
Sales Consultant (#raysellscars)
Christopher Smith was wonderful. He is extremely... - AEMB
Christopher Smith was wonderful. He is extremely knowledgeable, and he worked with me to answer every last question I had. He was completely honest and straight forward. I would recommend him and the St Peters Lou Fusz dealer to anyone.
Certified Sales Consultant
Husein Brdarevic is the best! He is amazing and makes the... - brittany_feeney_23
Husein Brdarevic is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible.
Subaru Products Specialist
Internet Sales Manager
Amazing experience! The most friendly, most honest, and... - micksterbaxter
Amazing experience! The most friendly, most honest, and most helpful staff you will find in any car dealership in the whole country. I was moving in from out of state, and they walked me through registering my new car with the DMV, and even gave me a free rental to use until my car had shipped to the dealer. Didn't try to add on any bonus either. THEY ARE THE BEST!!!!!!
Sold me a Chevrolet avalanche 7 months ago. Now their... - Doogie
Sold me a Chevrolet avalanche 7 months ago. Now their shotty cover up rust repairs are failing and rust bubbles are popping up everywhere. Gave them a chance to make it right and they wanted me too pay 500. To fix repairs. I got a estimate from a body shop for just 3 areas that needed fixed and the estimate was 2800. Was going to trade it back to them for something else and they where going to stick it to me on my trade. Then they where going to do another shotty fix and sell it to someone else. Buyers beware.
I attempted to purchase a new vehicle with this... - Alex
I attempted to purchase a new vehicle with this dealership last year. They did not have any in stock at the time so I put down a deposit for one that was to arrive within a week. Come the guaranteed delivery date, the car doesn't show up and they refuse to do anything to find out about the status. The salesman I was working then started screening my calls and dodging me. Now 3 days later, still no sign of the car and they refuse to find out the status. I tell them to return the deposit which they refuse to do. They never contact me about the car arriving and sell it out from underneath me and try to keep my deposit. Luckily I made the deposit with a credit card, so had my CC issue a charge back without any problems. I left reviews elsewhere and the dealership just lies about the whole situation. Seriously do not shop here, this business is so dishonest and unethical.
Terrible customer service. After spending over $1200 in... - denneyhunter
Terrible customer service. After spending over $1200 in service they ordered a part for me, simple side mirror back. I never received a call the part was in. A couple months went by and I called to confirm they had the part, a month later I scheduled time for the part to be installed. When I got there they sent the part back because they only hold them 30 days. I was treated terrible and they acted like I should have known this policy. There was no phone call telling me they part was going to be sent back. There was never an apology or acknowledgment of the situation, just a rude customer service rep!
Excellent customer service - Yeeeeeeeeeeet (millenial)
I was basically lost on finding a car at the prices I needed so i messaged Zach and he sent me a list of vehicles that fit my criteria. I came up and together we found the vehicle that worked best for me and my budget. The customer service was excellent and information very helpful. I would definitely recommend visiting.
We drove several hundred miles to deal with Reliable due... - Paul
We drove several hundred miles to deal with Reliable due to their competitive pricing. To our delight it was best car buying experience in my 65 years. See Cassidy Whiteman for impeccable assistance! (knowledgeable, reliable, courteous)
Sales department phenomenal! - Subie Dog
I purchased a new Subaru in May 2016, and found the sales staff the best I have encountered in over 23 years of new car purchases. The sales team did not apply pressure nor did they attempt to sway my opinion. They simply covered the Subaru brand qualities, the qualities of the vehicle, and were very up-front about trade-in value and the price of the new vehicle. In my own time, I came to decide on the purchase, and the professional staff provided a pleasant buying experience!
Financing and closing the deal were relatively quick. The business manager found me a more competitive APR on a loan, and did so fairly quickly. Then came the sales pitch for all of the "investment protection," extended warranty, and other nonsense that one always has to endure before driving off in their new car. I did not want any of these additional products. My past experience is - you don't get what you pay for, since the friendly environment that is presented through the purchasing experience is not reflected in Service department, especially when trying to mediate a problem covered by the "additional" services. Flatly I stated several times that I was not interested, but had them pitched at me as well. "You should consider Zurich coating," the business manager purred, "since it protects your paint and interior." No, thanks, I replied, as I have insurance and take good care of my cars. However, I mentioned that dent/ding/scratch/and chip protection may be something I'd considered, as I've about had it up to my earlobes with people punching dents into my doors in parking lots. "Ah," he offered, "we can add that to the Zurich program. All scratches, dents, dings, and chips under our Roper Dent policy, that we will include with Zurich." I was not sure, especially since I was moving from Joplin to Kansas City sometime in the coming year, to which he also added "well, as long as it is the KC area, I can set up a place for you there to get the work done." My wife thought it was bait and switch, but I fell for the trap, and agreed.
So, here I sit with a Roper Auto Group "Investment Protection Sales Order," that clearly has Roper Dent checked and states "6yrs dent/ding removal." It does not specify types of dent (you know, such as we don't cover dents from a moose running over your hood, or acts of God/nature, or hail, or rocks thrown from a quarry truck) - just seemed simple to me. A ding or dent, and it would get removed, as they agreed upon at the dealership.
Fast forward a year. I show the dealer chips caused by stones on the highway. I present my investment protection sales order, and am told that "it only covers dings and dents, not chips or scratches." Fair enough, although Brandon Barnum, Business Manager told me verbally it covered these kinds of things, I did not catch that the byline stated "dent/ding removal." Bad on me for not catching the bait and switch as I wanted to get out and drive my new Subaru as opposed to sitting in a snake oil salesman office.
Now, a few more weeks go by. Moving our household, moving boxes in the garage, and a Joplin hail storm catches my Subie out in the driveway, and I now have 23 nice hail dents. I schedule my Subie for dent removal, only to find out "well, we don't cover HAIL dents. It clearly states that." Except, it does not clearly state that. The form clearly states "6yrs ding/dent removal." I have 23 dents, and call me crazy, but I expect them to be removed. Brandon Barnum, clearly stated, is not a man of his word. No doubt, he is a man of what is written, but then again, in my case, this is not true either.
However, it seems Subaru of North America, having received the scanned documents, will stand behind their product and a franchise dealership whom I believe they are not obligated to back, and make this situation right.
Lou Fusz Subaru St. Louis
Dean Team Subaru Volkswagen