Love Lithia Ford of Missoula - Mary Schmitt 39
My husband and I have now got 5 vehicles from these guys and it has always been an amazing experience. They always work very hard to get us the best deal possible. We have always been extremely satisfied with our service here and will continue our business with Lithia Ford. We are just hard working people, and have always been satisfied with the customer service. Will always continue our business with you guys. Thank you for all your hard work. Lithia Ford is our number 1 stop for our vehicles. Thanks guys ????????
Top Reviewed Specialists At This Dealership
Purchase of Vehicle - Sparky52
We truly enjoyed the experience with Bob and the purchase of our 2017 Ford Explorer. I contacted the dealer by email and then received an answer back to the questions I had asked. Bob and I spoke numerous times and then he delivered the vehicle to our house. After arriving, he wen through all of the questions we had, as well as showing us how to change features and make the various settings.
Thanks to American Ford and we want to wish a Merry Christmas and Happy New Year to all the staff that helped us make the purchase.
Sales and Service - Retired, US Army Veteran, Tom
I have bought a number of new cars and trucks from Bell-McCall over the last 32 years. I still look at other dealerships at times when I am looking for a new vehicle. I keep finding the best sales and service with Bell-McCall. I enjoy the fact that the dealership still gives a friendly small town feel that is lost in large dealerships. These large dealerships have a huge overhead in cost, since they have new buildings, a huge inventory and other expenses to pay for along with paying all of those employees. So those expenses quite often are handled with the customer having to also help pay the cost of that new car or truck. I have had very good success on buying through Neil Miller at Bell-McCall. The service department has been very good in keeping my vehicles running well and I have had much less problems then when I have had my vehicles serviced at other locations.
4 warranty items to do...got all done on time - Wisconsin
On time, got it done, went out of his way to help! Offered suggestions for misc. items not covered under warranty. Busy service area, but organized.
Explorer happy - Mark Schmidt
Jason a good guy buy from. He'll try hard to find the best deal for you. I will buy from him again. Thanks Jason.
Oil Change and helpful hand - Mark
Again, Kalispell Ford provided great service and provided excellent service. Very thorough, friendly, and efficient. They took the vehicle right in, double checked everything and provided a full report (along with a free car wash).
Was a very smooth purchase - smackenzie1209
They treated me very good and gave me a fair price for my trade. Made a mistake on add ons but was easily fixed I'm happy..
Salesman stalked us. - Nerve
Salesman stalked us. The. Sent text messages cause he was mad we didn’t but from him. Very childish and inappropriate. He even drove to the other dealership and took pictures of our pickup that was traded in.
Brilliant black ram - Jr
Great buying experience, Jeff went out of his way to make us happy and comfortable with our purchase of our new to us truck, we could have not asked for any better service, the only thing that breaks my heart is I did not notice the broken grill on this beautiful truck until after the deal was done so that just raised the price from $53,000.00 to $54,000.00 the cost of a new grill and that hurts but other than that what a great place to do business
Poor Mechanic Work - Ford2005
They are most defiantly the type of place to try and do as much unnecessary work on your vehicle as possible to make money. Also, I had them change my oil and they stripped my threads on the plug so it took 2 sets of arms to get it out because it was WAY to tight, then had to go buy a new one.
Awful customer service - Tbarrett
Almost exactly one year ago, I purchased two vehicles from Bison. All went fairly well, of course you had your basic low-ball offers on trades and refusal to come down off their asking price of their vehicles but that’s to be expected when dealing with dealerships.. we worked out our deal and I felt it was pretty fair by the end, but that’s not where my poor review comes in. Three months after the purchase I get a call from the sales person we worked with asking if I wanted to schedule an appointment for my first maintenance. I let her know I already had the oil changed but I had an issue rotating the tires, local shop I took it to couldn’t get the lugs off because the lug key Bison gave me was the wrong one. They could get them off but we’re going to charge me $120 for new lugs. so I was planning on getting in touch with Bison anyway to see if I could come in and swap out the lug key for the correct one. This is where the run around came into play. She started asking me if I even received a key from them and “it was a used vehicle are you sure we gave you one?” I specifically remember getting the last few things out of the pickup I was trading and putting it over into the new one when she came out with the key and said, “ here’s your lug key for your tires, you’ll need this” anyway she said she would talk with the parts guys and call me back. I never got a call back so a couple weeks later I call them back and again asked if I could swing by to swap out lug keys. Parts guy tells me I would have to talk with the sales department because it was “worked in a deal” (as if a 12 dollar item is that big of deal that it needed to be worked out in a deal) he transferred me to the manager of sales and the run around continued. Manager says he would have to talk with the sales person and she was off that day. Again was told I would get a call back when they found something out. At this point it turned into a stubbornness thing for me, I just bought a $50k pickup from these guys and I can’t even get a tire rotation done because of a ridiculous 12 dollar key that they refuse to just let me come down and swap out. Or have it in the shop and they can make it right by putting new lugs on or whatever, they refused to work with me after the deal was done. Fast forward, my tires are now shot. It’s 11 months later and the tires were shot after 6 months, I did purchase the correct key and new set of tires recently but haven’t put them on yet (just trying to get as much out of the tires that came on it). I tried to give Bison one more chance to show some sort of moral business ethics, because I was contemplating purchasing a new diesel from them but was still frustrated with how the last deal went and they failed. Miserably. I called them back to see if they would be willing to mount and balance my new tires that I had to purchase because the new tires that were on the truck when I bought it couldn’t get rotated without another expense that I felt was on them for giving me the wrong lug key to begin with and gave me the run around when I asked if I could just swap it out for the right one. The run around still continues and they refuse to make anything right.. bottom line is Bison lost my business for future purchases three months after my original deal all because of a ridiculous 12 dollar item. It just shows they don’t care about their customers after they walk out the door and I will not be returning.
Dangerous!! Take your car somewhere else! - Toyota Owner
I had my Toyota Sequoia into Helena Motors to have a safety inspection done and the tires rotated. Three days later our front tire fell off the car at 75mph on the freeway. Scott, the service manager dodged phone calls for weeks. Jim the owner backs Scott. We have a report that our entire front suspension and tires passed inspection by their 'certified mechanics.' We are currently speaking with a lawyer on this issue. Very dangerous. Take your car anywhere else for your safety!!
Great Service! - Business
Courtesy Ford knows customer service. They scheduled my vehicle service at a time that worked for me and gave me a ride back to work and delivered the finished vehicle. Service men and women had smiles and a pleasant attitude. It's nice to have someone working to make my day better!
Took time to help - Shelleydem
Jay Schabarker took a lot of time showing me many vehicles before I finally chose the perfect vehicle for us. Even drove over 200 miles delivering to us. Thank you!
Hi John, When I first talked to you I couldn't believe I... - terri
Hi John,When I first talked to you I couldn't believe I had met a car salesman who actually had my best interest in mind. It seemed so simple of a task to purchase a vehicle with you behind me. I told you what I was looking for, and you actually listened and were honest with me in regards to the car that would best suit me. You didn't try and get me into something more expensive. As far as I'm concerned you have broken the mold when it comes to car salesmen. I won't hesitate a second when I start looking to trade or buy another vehicle. Traveling the few hundred miles is well worth it to get the service I received when purchasing my car through you. I will send anyone your way. Again, it's been great, and I'm so happy I waited to purchase a vehicle because you made it a pleasurable experience.Thank you so much.- Melissa Billingsley, Bellfourche, SD
Charged nearly $3000 to repair truck but did not fix the... - crustrancher
Charged nearly $3000 to repair truck but did not fix the issue I went in with. When I attempted to resolve issue they refused to return my calls
Lithia Ford of Missoula