Motor Home oil change - DougK
Clay was very attentive, checking with me regarding pricing, and offering advice regarding long term storage of my MotorHome battery. He also reviewed the checklist of inspection results and future oil change scheduling. Total professionalism.
Top Reviewed Specialists At This Dealership
Great experience! - Jon Castro
I've dealt with my fair share of pushy salesmen, this was not the case at Archie Cochrane. My salesman found all the vehicles that met our criteria and was helpful, not pushy, when we pondered a higher trim level. Definitely my first stop when looking for another vehicle!
Purchase of Vehicle - Sparky52
We truly enjoyed the experience with Bob and the purchase of our 2017 Ford Explorer. I contacted the dealer by email and then received an answer back to the questions I had asked. Bob and I spoke numerous times and then he delivered the vehicle to our house. After arriving, he wen through all of the questions we had, as well as showing us how to change features and make the various settings.
Thanks to American Ford and we want to wish a Merry Christmas and Happy New Year to all the staff that helped us make the purchase.
Whitey - WhiteyL43
I just keep coming back because of the quality service I receive on all my vehicles as well as the friendliness of all of those in the dealership.
Explorer happy - Mark Schmidt
Jason a good guy buy from. He'll try hard to find the best deal for you. I will buy from him again. Thanks Jason.
A lucky day to buy a car...St. Patrick's day. - grammy#1
Ron Ruff was great and very helpful, not pushy at all. We had lots of questions and even sent texts to my son-in-law who is my financial adviser. Ron took time to explain everything to our satisfaction. He sold us my daughter's car in 2014 and we trusted him then as well as now. I am happy with my Focus and it is easier to handle for a grandma. Ron programmed my phone into the car thingy and went through all the bells and whistles with me. I am happy with him and the great service of everyone in the dealership.
Best car buying experience ever - Laurie McConnell
Danny and Bobby made sure I had all of my questions answered and understood everything. They made this purchase so easy for me. Thank You Laurel Ford for having such awesome employees
Great Service! - Business
Courtesy Ford knows customer service. They scheduled my vehicle service at a time that worked for me and gave me a ride back to work and delivered the finished vehicle. Service men and women had smiles and a pleasant attitude. It's nice to have someone working to make my day better!
Sales and Service - Retired, US Army Veteran, Tom
I have bought a number of new cars and trucks from Bell-McCall over the last 32 years. I still look at other dealerships at times when I am looking for a new vehicle. I keep finding the best sales and service with Bell-McCall. I enjoy the fact that the dealership still gives a friendly small town feel that is lost in large dealerships. These large dealerships have a huge overhead in cost, since they have new buildings, a huge inventory and other expenses to pay for along with paying all of those employees. So those expenses quite often are handled with the customer having to also help pay the cost of that new car or truck. I have had very good success on buying through Neil Miller at Bell-McCall. The service department has been very good in keeping my vehicles running well and I have had much less problems then when I have had my vehicles serviced at other locations.
I will never buy another Ford because of this dealer - Livingston Bob
I wish I could give them zero stars! This dealership is horrible. I purchased an Escape from them and have had nothing but nasty dirty experiences. First, the used car had no owners manual - the salesman told me to come back when they had a used one in stock and he would take that one out and give it to me. Next, it had no antenna mast - same story, come back and we will take one off another vehicle. Then, I couldn't use the key pad for entry - the code is printed in the missing owners manual. The salesman told me too bad, I would have to pay service to reset the code. Thankfully, the service manager was embarrassed that the sales crew would try to pull such a stunt and did the reset for no charge (this was my only good service experience ever).
Service is horrible. First, it is almost impossible to get them to answer the phone. When they do you cannot trust anything they say. I have had multiple instances of them failing to meet promised dealines. One time my vehicle was supposed to be done on a Friday but they didn't finish. I came in on Saturday to get something from inside the vehicle and they could not find it! It took them almost an hour just to figure out where they had put the vehicle.
I tried to call for an appointment for an oil change. They said no appointments taken ever. They said come in first thing and we will get you right in. I was there within 15 minutes of opening and was told I had to leave the car and it would be three to four hours wait. I asked if I could leave and come back in a couple of hours. They said no I had to leave the car for the full time (this is at their express oil change lane). I told them that they told me to come in early and they would get right on it. They replied that they had way too many reservations in front of me. Although there were only two people waiting they somehow had three hours of people in fron of me. Wrong on all accounts.
I will never but a Ford vehicle again because my only dealer option is Bozeman Ford. I cannot begin to tell you how many horrible experiences I have had with them
Dangerous!! Take your car somewhere else! - Toyota Owner
I had my Toyota Sequoia into Helena Motors to have a safety inspection done and the tires rotated. Three days later our front tire fell off the car at 75mph on the freeway. Scott, the service manager dodged phone calls for weeks. Jim the owner backs Scott. We have a report that our entire front suspension and tires passed inspection by their 'certified mechanics.' We are currently speaking with a lawyer on this issue. Very dangerous. Take your car anywhere else for your safety!!
LIED TOO AND ZERO CUSTOMER SERVICE AFTER CHECK WAS CASHED!! - Ni eve Colorado
This dealer lied to me about condition of truck on line. I made the mistake of thinking a small town dealership would have integrity. Boy was I wrong!! These crooks sold a truck with oil and coolant leaks. I'm sure they moved the truck before I arrived to conceal the oil on the lot. Understanding it was a used truck I was willing to work with them after finding the issues not disclosed at the time of sale. Although I asked directly if there was anything I would need address when I got home. After being contacted they stalled with the answer to helping with the repairs until the cashiers check cleared. It took less than four days to have a two foot oil stain in my driveway. And then WAS TOLD IT'S YOUR PROBLEM NOW. I WOULD AVOID THIS DEALER, YOU WILL BE LIED TOO!
Poor service - Worf
The first time I went there for the works. Oil change, tire rotation etc. they decided on their own to not rotate the tires. But they still charged me for it.
The next time I went to get some work done they charged 10.00 more than the quote I got. And nobody would tell me why.
My daughter bought a new vehicle from them and they lowballed her on the trade in. Blue book showed it was worth $12,000.00 trade in value but they used auction value of $8,000.00 . They sol it for just under $15,000.00 I have never heard of using auction value before. I’ve mentioned that to several people and they said the same thing happed to them and they just walked away. l sure won’t use them again.
Took time to help - Shelleydem
Jay Schabarker took a lot of time showing me many vehicles before I finally chose the perfect vehicle for us. Even drove over 200 miles delivering to us. Thank you!
Hi John, When I first talked to you I couldn't believe I... - terri
Hi John,When I first talked to you I couldn't believe I had met a car salesman who actually had my best interest in mind. It seemed so simple of a task to purchase a vehicle with you behind me. I told you what I was looking for, and you actually listened and were honest with me in regards to the car that would best suit me. You didn't try and get me into something more expensive. As far as I'm concerned you have broken the mold when it comes to car salesmen. I won't hesitate a second when I start looking to trade or buy another vehicle. Traveling the few hundred miles is well worth it to get the service I received when purchasing my car through you. I will send anyone your way. Again, it's been great, and I'm so happy I waited to purchase a vehicle because you made it a pleasurable experience.Thank you so much.- Melissa Billingsley, Bellfourche, SD
Charged nearly $3000 to repair truck but did not fix the... - crustrancher
Charged nearly $3000 to repair truck but did not fix the issue I went in with. When I attempted to resolve issue they refused to return my calls