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Happy - Dallas2380
Everyone at Lithia Ford I’m Missoula was very helpful. Dustin went out of his way to take lots of pictures and send us anything we asked for! In the future we will recommend Dustin to our friends and family!
Top Reviewed Specialists At This Dealership
Best service department - Tcbconsultants
We were on vacation when our truck threw error codes they squeezed us in to there already busy schedule and got the problem taken care of in a very timely manner have nothing but good things to say about this dealership we still got on with our vacation with only small delay Joe the service manager was the best service manager to deal with. the mechanics that worked on our truck were very professional and the best guys as well. the dealership is really cool with all it’s old nostalgia
Thanks guys for all your help
No expectations to purchase truck - RT
We were getting our GM truck repaired at dealer one block away and I decided to walk over and see what Ford had to offer in the new 2019 trucks. I was assigned to speak with Mike Stracener which was a pleasure of dealing throughout the entire process. Mike not only knew his inventory well but could speak on every option and differences in the trucks. Part of our deal was to install a new 5th wheel hitch in the bed of the new truck which I was impressed this dealer not only had in stock but could install first thing in the morning. We had our mind set on a specific number after the trade of our GM truck and the sales team was able to find a way for us to meet that number. Mike was very patient in showing us all the technology and setting up the different features. If your looking at new Ford trucks in Butte, Mo. , Mike knows the bells and whistles of what Ford has now and what is coming in 2020.
Excellent service, excellent staff! - Dschliep
Visited and checked on a 2016 Suburban, GREAT quality of the pre owned vehicles, pulled the trigger on the suburban with Troy’s help and my family now has a vehicle we can all fit in! The amount of time getting us from sit down, signing and out the door was impressive! My family has shopped Don Aadsen since the 80s and they are awesome! Check them out!
Brilliant black ram - Jr
Great buying experience, Jeff went out of his way to make us happy and comfortable with our purchase of our new to us truck, we could have not asked for any better service, the only thing that breaks my heart is I did not notice the broken grill on this beautiful truck until after the deal was done so that just raised the price from $53,000.00 to $54,000.00 the cost of a new grill and that hurts but other than that what a great place to do business
Purchase of Vehicle - Sparky52
We truly enjoyed the experience with Bob and the purchase of our 2017 Ford Explorer. I contacted the dealer by email and then received an answer back to the questions I had asked. Bob and I spoke numerous times and then he delivered the vehicle to our house. After arriving, he wen through all of the questions we had, as well as showing us how to change features and make the various settings.
Thanks to American Ford and we want to wish a Merry Christmas and Happy New Year to all the staff that helped us make the purchase.
Great Salesman! Greedy Used Car Manager - Car_Buyer_4_60yrs
My wife and I came to the dealership around 5:30-pm Tuesday 4/23/19. We were looking for a possible trade deal for a nice 2015 Blue Ford Edge SEL with low miles. We have a 2013 Genesis 3.8L sedan to trade, also with low miles and similar condition. The sales person, "Hitch", was very easy to talk with, knew his job very well, offered no pressure other than the usual, "If we can find the car you want today are you willing to do a deal"...We took the car for a test drive while the team inspected our car. I mentioned that we were only interested in a changeover price... not what our car was worth and what their car was worth, etc... I had done some advance checking on the KBB and other similar cars to ours, and had a fair idea of its value...even at a dealer price... We were SHOCKED and very disappointed when the manager came over with the offer! We were offered $7,500 trade for our Genesis [see KBB], and the Ford was priced at over $20,000. Way below KBB for our car and at the top of the curve for the Ford! WOW!!! What a 'greedy' manager. Then the Manager had the nerve and audacity to suggest we could buy a 2011 Ford Taurus and pay several thousand extra...again WOW and WOW again!! He must of thought that we were desperate idiots! His greed killed the deal! We really liked the Ford, and the interaction with "Hitch" was great...but, it was the manager that killed the deal as well as totally change our opinion of EVER buying a car from them or any of their affiliates!! It is a pity that Hitch was not able to do the deal... We were CASH + trade buyers too....no finance! I hope that "Hitch" can be promoted to manager soon, as the existing one will probably lose the company a lot of customers! If you DO want to do a deal with that company, be sure to ask if "Hitch" is available...
Oil change - pecapoo01!
Always fast. Make sure what I want. Show me what did and resononable price. Great customer service. Highly recommendable to all. Will keep going back
Salesman stalked us. - Nerve
Salesman stalked us. The. Sent text messages cause he was mad we didn’t but from him. Very childish and inappropriate. He even drove to the other dealership and took pictures of our pickup that was traded in.
Good overall experience - Bbix76
Good overall experience. Dealer had the product I was looking for. Price was too high and trade in Value was low kbb at best. Traditional style of back and forth sales to get the purchase to an acceptable point
Destroyed my Engine, Blamed me, More problems with new one - Shane75776
Took my car in for a simple recall and ended up with a destroyed engine and thousands of dollars in repairs out of my own pocket. Complete details are in the Linked Image.
None of these repairs were covered by warranty because they insist I must have messed with the crank pulley because I have an aftermarket intake + intercooler installed. Neither of those parts require any touching of that system.
Labor costs have been removed from this review but in total I've spent over $1500 on labor that I should not have had to pay let alone any of the problems caused after the new engine was installed.
- Headgasket Recall
- Helena Motors installs new headgasket + new heads.
- Requires disassembling the crank pulley
August 2018 - March 2019
- Bad Idle, No Power, Stalling at lights
- Caused by Helena Motors incorrectly doing my Headgasket Recall.
- Helena Motors puts 100 miles on car, can't figure out issue.
- Resulted in destroyed engine (below)
- Destroyed Engine (piston hit valve)
- Happened under Helena Motors care while they had my car trying to diagnose issues.
- Caused by Helena Motors using incorrect parts on crank pulley during Headgasket Recall
- They claim my fault, I was required to pay $1000 to get the engine covered...
- Detached clutch cable
- Towed back to Helena Motors
- Caused and fixed by Helena Motors.
- Turn over no start
- Towed back to Helena Motors
- Caused and "fixed" by Helena Motors
- Paid out $950 for new ECU as part of the "fix"
- Exhaust Leak (at this point I go to Chevy)
- I take car to a reccommended guy at Chevy
- He discovers Helena Motors re-used gaskets on new engine...
- Re-used gaskets (from old engine)
- Discovered by Chevy Dealer
- Paid out of pocket to have fixed by Chevy
- Destroyed (melted) Catalytic Converter
- Likely happened when engine was destroyed
- Paid out of pocket to have fixed by Chevy
- Turn over no start
- Paid $705 out of pocket to have towed to Missoula Ford.
- Missoula Ford says Helena Motors completely wired the car wrong. Says I should never have paid for a new ECU. Half the electricals not functioning correctly.
- Missoula Ford is currently fixing the issue.
Awful customer service - Tbarrett
Almost exactly one year ago, I purchased two vehicles from Bison. All went fairly well, of course you had your basic low-ball offers on trades and refusal to come down off their asking price of their vehicles but that’s to be expected when dealing with dealerships.. we worked out our deal and I felt it was pretty fair by the end, but that’s not where my poor review comes in. Three months after the purchase I get a call from the sales person we worked with asking if I wanted to schedule an appointment for my first maintenance. I let her know I already had the oil changed but I had an issue rotating the tires, local shop I took it to couldn’t get the lugs off because the lug key Bison gave me was the wrong one. They could get them off but we’re going to charge me $120 for new lugs. so I was planning on getting in touch with Bison anyway to see if I could come in and swap out the lug key for the correct one. This is where the run around came into play. She started asking me if I even received a key from them and “it was a used vehicle are you sure we gave you one?” I specifically remember getting the last few things out of the pickup I was trading and putting it over into the new one when she came out with the key and said, “ here’s your lug key for your tires, you’ll need this” anyway she said she would talk with the parts guys and call me back. I never got a call back so a couple weeks later I call them back and again asked if I could swing by to swap out lug keys. Parts guy tells me I would have to talk with the sales department because it was “worked in a deal” (as if a 12 dollar item is that big of deal that it needed to be worked out in a deal) he transferred me to the manager of sales and the run around continued. Manager says he would have to talk with the sales person and she was off that day. Again was told I would get a call back when they found something out. At this point it turned into a stubbornness thing for me, I just bought a $50k pickup from these guys and I can’t even get a tire rotation done because of a ridiculous 12 dollar key that they refuse to just let me come down and swap out. Or have it in the shop and they can make it right by putting new lugs on or whatever, they refused to work with me after the deal was done. Fast forward, my tires are now shot. It’s 11 months later and the tires were shot after 6 months, I did purchase the correct key and new set of tires recently but haven’t put them on yet (just trying to get as much out of the tires that came on it). I tried to give Bison one more chance to show some sort of moral business ethics, because I was contemplating purchasing a new diesel from them but was still frustrated with how the last deal went and they failed. Miserably. I called them back to see if they would be willing to mount and balance my new tires that I had to purchase because the new tires that were on the truck when I bought it couldn’t get rotated without another expense that I felt was on them for giving me the wrong lug key to begin with and gave me the run around when I asked if I could just swap it out for the right one. The run around still continues and they refuse to make anything right.. bottom line is Bison lost my business for future purchases three months after my original deal all because of a ridiculous 12 dollar item. It just shows they don’t care about their customers after they walk out the door and I will not be returning.
Great Service! - Business
Courtesy Ford knows customer service. They scheduled my vehicle service at a time that worked for me and gave me a ride back to work and delivered the finished vehicle. Service men and women had smiles and a pleasant attitude. It's nice to have someone working to make my day better!
Took time to help - Shelleydem
Jay Schabarker took a lot of time showing me many vehicles before I finally chose the perfect vehicle for us. Even drove over 200 miles delivering to us. Thank you!
Hi John, When I first talked to you I couldn't believe I... - terri
Hi John,When I first talked to you I couldn't believe I had met a car salesman who actually had my best interest in mind. It seemed so simple of a task to purchase a vehicle with you behind me. I told you what I was looking for, and you actually listened and were honest with me in regards to the car that would best suit me. You didn't try and get me into something more expensive. As far as I'm concerned you have broken the mold when it comes to car salesmen. I won't hesitate a second when I start looking to trade or buy another vehicle. Traveling the few hundred miles is well worth it to get the service I received when purchasing my car through you. I will send anyone your way. Again, it's been great, and I'm so happy I waited to purchase a vehicle because you made it a pleasurable experience.Thank you so much.- Melissa Billingsley, Bellfourche, SD
Charged nearly $3000 to repair truck but did not fix the... - crustrancher
Charged nearly $3000 to repair truck but did not fix the issue I went in with. When I attempted to resolve issue they refused to return my calls