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From the GSM Mike Weiland, Sales Person Kent Mende to F&I... - broach
From the GSM Mike Weiland, Sales Person Kent Mende to F&I my experience was awesome. No pressure, went over all the details and made sure our family was comfortable with the F150 we picked out. Thanks Guys great job!
I broke down on the highway outside of Missoula, Montana... - robertdlilly
I broke down on the highway outside of Missoula, Montana after losing an Electronic Brake Controller. I was unable to move my 27 foot Travel Trailer. I was literally parked on private farm ground. I drove to Don Aadsen Ford in Ronan and met with Service Manager; Don Polich. He recognized my plight and got me in on a Friday! I was repaired and on my way by that afternoon. I cannot say enough about the Don Aadsen Team. They made what was a very difficult situation turn into a dream.
Thanks Don and your Crew!
During a recent trip to Montana I rented a vehicle from... - NZ
During a recent trip to Montana I rented a vehicle from Bozeman Ford Lincoln. Although I had called months in advance to reserve a Ford Explorer, I was notified only a couple days before our trip (and only after I called to confirm, again, that we were all set with our rental) that they had, "double booked" the Explorer and that I would be given a comparable vehicle. Unfortunately it wasn't comparable. It was smaller and it didn't have a third row which I really needed. On top of that they charged me more than what I was originally quoted. Their lack of organization skills and their mediocre customer support should have been a sign for me to rent from somewhere else, but given the state of the rental market at the time I didn't have an alternative.
Fast forward through our trip and I end up having a minor fender bender with a tree. Upon turning in the vehicle I made them aware of the damage and over the subsequent days I was in communication with the body shop about the cost of the repairs. Because I was from out of town, and I had rented from a dealership, I had no option but to have the repairs done by their body shop. I knew the repairs would be expensive but $3,335 seemed excessive given the damage, but again, as an out of towner, I had no choice but to pay what they asked and move on. I paid for the damages and thought the issue was resolved.
Four weeks after I had paid for the damages, I received a call from the body shop saying that because they had continued to rent the vehicle out to other customers they were just now getting around to actually fixing the vehicle. They explained that upon further inspection they needed another $1,037 to fix another issue they had apparently not seen four weeks earlier when they had assessed the damages. Naturally I pressed them on how they could be certain that what they were looking at was caused by me, because, again, they had continued to rent out the vehicle for 4 weeks after I had turned it in. With no proof, they insisted it was still my problem. Again, because we are out of towners and traveling to Bozeman, hiring local legal counsel, and all the other costs associated with fighting this battle with them would have well exceeded the $1,037 they were asking from me, I begrudgingly paid the amount.
I don't know what it's like to purchase a car from Bozeman Ford Lincoln, maybe their sales team is great. However, I do have experience working with their rental department, their bodyshop and their "customer relations" team. There is a high probability you too will ultimately come to feel exploited, taken advantage of and just generally disregarded. You are not a customer, you are a transaction. No one seems to care about providing decent customer service. That, unfortunately, includes the General Manager. My wife sent a very kind email to him asking for a simple phone call. When she did not receive a response, she followed up via email and still received no response. His voicemail was full. It’s very disappointing that the GM could not be bothered to even speak with us about this situation. Please consider taking your business elsewhere.
I have been a customer of this dealership for eight years... - ladyknightrider
I have been a customer of this dealership for eight years and have always received excellent service. The staff are friendly, courteous, and knowledgeable.
Worst service department I’ve encountered in years.... - Kburows
Worst service department I’ve encountered in years. After waiting 3 weeks for recall parts to arrive I finally obtained a service date. 45 minutes after I arrived I was contacted by the service manager and told they would not work on my vehicle because I was 5 minutes late to the appointment. One of the workers beneath him had also explained they had forgotten to order my parts. The service manager first tried to blame me and then threw the employee under the bus in front of me. Horrible experience. That guy needs to be fired. I’ll never return to Laurel Ford and recommend others stay away.
They had my truck for two weeks and billed $10400. The... - H.Miller
They had my truck for two weeks and billed $10400. The next day it blew up. They wouldn't accept any responsibly. They lied about the work they had performed. Service manager said they hadn't checked the glow plugs when the mechanic said he had.
Purchase of Vehicle - Sparky52
We truly enjoyed the experience with Bob and the purchase of our 2017 Ford Explorer. I contacted the dealer by email and then received an answer back to the questions I had asked. Bob and I spoke numerous times and then he delivered the vehicle to our house. After arriving, he wen through all of the questions we had, as well as showing us how to change features and make the various settings.
Thanks to American Ford and we want to wish a Merry Christmas and Happy New Year to all the staff that helped us make the purchase.
Best service department - Tcbconsultants
We were on vacation when our truck threw error codes they squeezed us in to there already busy schedule and got the problem taken care of in a very timely manner have nothing but good things to say about this dealership we still got on with our vacation with only small delay Joe the service manager was the best service manager to deal with. the mechanics that worked on our truck were very professional and the best guys as well. the dealership is really cool with all it’s old nostalgia
Thanks guys for all your help
Didn't respond for 6 days, bought a vehicle elsewhere... - Roadglide9
Didn't respond for 6 days, bought a vehicle elsewhere from someone who actually wanted my business. Won't be considering this place in the future either.
Great Service! - Business
Courtesy Ford knows customer service. They scheduled my vehicle service at a time that worked for me and gave me a ride back to work and delivered the finished vehicle. Service men and women had smiles and a pleasant attitude. It's nice to have someone working to make my day better!
Just bought a toyota rav 4 hybrid. Car would not start... - dad
Just bought a toyota rav 4 hybrid. Car would not start twice due to drained battery. Dealership keep car for 2 days battery drained to 40% and they said nothing wrong and cannot do anything unless it is drained more than this. There is a nation wide problem with the 2020 rav 4 hybrid starting battery and they they can do nothing. Had to jump car twice in past 3 weeks because it would nit start. If you buy a car from then and they tell you battery is under warranty they do not stand behind their word. What a shame. Would not recommend this dealership and would not recommend buying a 2020 Toyota rav 4 hybrid until they figure out what is wrong
Took time to help - Shelleydem
Jay Schabarker took a lot of time showing me many vehicles before I finally chose the perfect vehicle for us. Even drove over 200 miles delivering to us. Thank you!
Hi John, When I first talked to you I couldn't believe I... - terri
Hi John,When I first talked to you I couldn't believe I had met a car salesman who actually had my best interest in mind. It seemed so simple of a task to purchase a vehicle with you behind me. I told you what I was looking for, and you actually listened and were honest with me in regards to the car that would best suit me. You didn't try and get me into something more expensive. As far as I'm concerned you have broken the mold when it comes to car salesmen. I won't hesitate a second when I start looking to trade or buy another vehicle. Traveling the few hundred miles is well worth it to get the service I received when purchasing my car through you. I will send anyone your way. Again, it's been great, and I'm so happy I waited to purchase a vehicle because you made it a pleasurable experience.Thank you so much.- Melissa Billingsley, Bellfourche, SD
Had to have a customers key fob programmed they charged... - None
Had to have a customers key fob programmed they charged extra....just because they said they had to use their parts....no parts were used...135 for programming. Then charged 19.00 just because? Won't ever buy a Ford here....I will go out of state!
Charged nearly $3000 to repair truck but did not fix the... - crustrancher
Charged nearly $3000 to repair truck but did not fix the issue I went in with. When I attempted to resolve issue they refused to return my calls
Jim Ramsey was awesome in helping me to purchase my new... - leonard
Jim Ramsey was awesome in helping me to purchase my new 2021 Chevy Silverado 1500. He worked with me, got me the best possible deal and was friendly and supportive during the whole process. If you are looking for new or use vehicle go see Jim at Snowy Mountain Auto Connection.