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Excellent - B&DM
My husband and I purchased a used car from them January 14, 2017. Ray was very helpful to show us all the features. Another young man (cannot remember his name) did great with all the paper work. We are loving our 2012 Buick Enclave! Thanks for helping us with our decision and explaining all we needed to know about our car. It was a very positive experience!
Top Reviewed Specialists At This Dealership
Service excellence - MaryB
Knowledgeable people in the service department. Prompt and courteous, they answered all my questions and had my car fixed quickly. This is the first time I've needed to have any service done and I'll come back here if I need anything in the future.
Very knowledgeable salesman. - Diana
The salesman was very good at explaining the features of the 2 vehicles we test drove. Mark was wonderful at working with us. I would recommend them both.
Best dealership I’ve ever worked with - Clint Wilson
I have now bought 6 vehicles from Gem City and their service and pricing is next to none, not only in the auto service and sales industry; but in terms of customer service in general. I am very particular about my purchases and they have never seemed inconvenienced. As a matter of fact, they have given me great advice that wasn’t in their best interest but in mine as they understand the seriousness of a purchase of a vehicle. They are truly in it for customer retention and it shows in their pricing, service department, and their business mode in general. I have referred many family members and friends that end up coming to the same positive conclusion. 5 Stars all the way!
The best Mercedes Sprinter Dealer - Winnebago View
Spokane Mercedes is by far the best dealership we have ever been to. They got us in on the very first day to analyze the problem for our Winnebago view, which is a diesel engine motorhome on a sprinter chassis. They had the part in stock that we needed and the next morning got us in and had it repaired and us back on the road in a matter of hours. That first evening Amber Maddox, their service advisor, did everything possible to make our stay comfortable. She even arranged for us to get a rental car, and found us a place to park our motorhome overnight. It is so rare to have such wonderful customer service, we want you to know you are very fortunate to have such a wonderful staff. Competent service technicians, as well as courteous customer service staff, is definitely a win-win situation. Thank you !!!
Incredibly Disappointed - sadchevy
Haven't done anything after the purchase to help me with 2 issues. Would never recommend or buy anything from them. They just care about the sale. Any BS they give you about caring for customers is just that, BS!!!
Irene was great! Warranty specialist - dProFoSho
Irene was immensely helpful in helping me get me vehicle in for things covered by my various warranties. We went back and forth through a few various calls, and she always was quick and on top of what needed to happen! What a great resource she is to the billion business.
not a good experience - WY Rancher
I'm giving Tilleman Motors a poor rating because the salesmen did not do a good job of helping me purchase the truck I wanted and misled me from the start. I was told he would drive the truck six hours to my location and drive my trade in back. Then it became me driving the trade in, full day for me, to get checked out first. We agreed on a price and I would drive, two days total or me, to make the deal final. I asked to put down money to hold the truck via debit card. Salesmen told me he would "put a foot on it" and call me in the morning to take my deposit as he was off in an hour. No call the next morning, finally calls me around noon. Salesmen tells me that another customer had made an appointment for the next week to see the truck, and I could not make a deposit to hold the truck. I told him I would have the truck paid for by that time. Never hear from them again. I called the customer service individual I had spoken to earlier and left a message, they never return the call. Had dealings with four other dealers during this period, Tilleman was the worst service of them all. Will not ever do business with them again.
Don't buy a vehicle from these guys - BD
Don't waste your time trying to buy a used vehicle from Butte GM Auto Center that was advertised on their website, but when we called them about the vehicle, they told us that the vehicle was actually owned by a totally separate guy that had the vehicle on a totally separate lot and that he was the only person who could sell it to us. Even aftet repeated calls, he never called us back - total scam. Take your business to a dealership who wants your business and will readily get someone on the phone with you when you call them ready to buy one of the vehicled they are advertising on their website.
Took time to help - Shelleydem
Jay Schabarker took a lot of time showing me many vehicles before I finally chose the perfect vehicle for us. Even drove over 200 miles delivering to us. Thank you!