I had a poor experience with Butte GMC. - Danny Mora
I had a poor experience with Butte GMC.
The truck I purchased was not properly inspected or prepared for sale. At the time of the test drive and again at pickup, the vehicle was still dirty inside, had not been properly vacuumed, had visible spots that were never wiped down, and still had adhesive residue left from removed stickers.
Additional issues became apparent immediately after purchase:
The horn did not work
The windshield wipers were deteriorated and fell apart
The battery was dead before the test drive
The tire jack was not properly installed
Wheel chocks were missing
Spare tire tools were loose in the back and missing pieces
Within 300–400 miles (8 days) of purchase, the check engine light came on. The issue was later diagnosed as an injector-related repair totaling $1,836. Additional brake-related codes were also identified that had not been disclosed.
After the sale, I attempted multiple times to work directly with the dealership by contacting the sales representative, sales manager, fixed operations director, and general manager. I did not receive any meaningful follow-up or resolution.
I also opened a case with General Motors Customer Assistance. After months of calls, repeated document submissions, and follow-ups, I received a reimbursement adjustment check for $91 toward the $1,836 repair.
I expected a properly inspected vehicle, accurate disclosure of condition, and reasonable post-sale support. Unfortunately, that was not my experience.
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