Great service from Scott Reber - Sherrynpete
Chapman has a great inventory of trucks and jepps.
Scott Reber and Cathy always take good care of us on our personal and company fleet.
Top Reviewed Specialists At This Dealership
Excellenet service LLoyd - Dappoker
Lloyd did an excellent job with my used car purchase. He not only did the standard things like walking me through the paperwork and taking me for a test drive, he went above and beyond by picking me up at my house rather than having me take the bus to the dealership. Since I was paying cash but had to wait for a transfer to clear, both he and Joe in the finance department worked with me to set up a backup financing plan so I could drive the car home that night. Overall, Lloyd did an excellent job!
I'll never go to another dealership! - Becki
I had gone to 5 other dealerships, the same day, before coming to Sahara Chrysler, and was ready to give up. I didn't know what I wanted, I just knew that I wanted to sit in a whole bunch of cars and see which felt "right". At the other dealers, I was brushed off, sent to sit in the showroom vehicles, and told "this car looks great on you" and then when saying I felt like it was too small, "yeah, it looked too small for you." But this all changed when I walked into Sahara Chrysler. Kai walked up to us and was so patient with me. I told him my needs and he listened. He allowed me to sit in the cars that I wanted to and answered all of my questions. It was the best car buying experience that I have ever had. I came back a second day, and he worked with me to get me in the right car. My husband and I decided that we will never go to another dealership again. Thank you, Kai and Sahara Chrysler for making what is normally a dreaded task, painless and fun!
Personal Sales Consultant
Matt Riley (service advisor) awesome! - Renegade
Went in for a service for vibrations and rattling sound. I was told that it maytake 2 months for the parts to be in. Frustrated. And more frustrated to hear I will call you when they arrive... almost never happened.
Got a call from Matt a week later and all done in half a day.
Great Service - Daniel
Ben is excellent. The service center is ALWAYS busy, but Ben does a great job and keeps me informed. He has been taking care of me for 6 years. keep it up!
Fernely Nevada CDJR dealership - SLMBRP
My husband & I shopped @ all of the dealerships in Reno-Carson area for a new Jeep. I wanted a Jeep, however I didn't want the payments on a nicely equipped Grand Cherokee. As a result, I was moderately interested in finding a new 4x4 vehicle. The TV advertisements on Jeeps in Fernley CDJR got my husbands attention. In Fernely we were shown a variety of new Jeeps, but none really got my attention. Marcus finally showed me a attractive looking 2014 Grand Cherokee Overland, fully equipped with 22,000 miles on a 5.7L HEMI engine. It was emasculate, & well taken care of by the previous owner. Reyes & Robert Heslop got my asking payment with life time warranty. Thank you Marcus for the find I was hoping for, and Reyes & Heslop for the low interest rate deal!
we've been to many dealers in our time. - garyowen123
You guys are great. No pressure to buy anything but several options to look at. Jason Tate really took care of us and helped answer our questions. We really feel he tried to give us the best deal possible and he patiently dedicated his time to us. Unfortunately, during our last visit, we were unable to get the right price and vehicle. We'd like to continue to work with Jason. The main building is nice. The doughnuts were good and appreciated. The back lot was too crowded to get a good view of the inventory but Jason brought out the vehicles to look at. I would recommend that more phone or on-line communicating when shopping for a vehicle. That way less time would be spend away from home. Kind of narrowing the field. BTW, the follow up text and calls were appreciated as well. Anyway, good job guys!
Outstanding experience - TJhorns
Andrew Chan and the people at Desert 215 are fantastic. Bought a 2019 Ram Laramie, smoothest experience I’ve ever had. Wonderful experience, will be back again! -TJ
3 strikes and your out- - Skipstr
In the past 10 years, I have purchased 25 new FCA Vehicles from 4 dealerships in the San Jose, Vegas, Havasu and Kellogg Idaho area. When my wife and I moved to the Carson area, the only dealership close was Carson Dodge. Since I am a loyal customer of FCA, I received a CDI number (Control Number) from FCA and this dealership refused to except Corporate’s instructions to give this customer a discounted price. The dealership is reimbursed by FCA. The manager then proceeded to call my wife and I a liar with vulgar language. We left and found out the following week that the two sales people that helped us, quit because of this incident. strike 1.
Took my challenger in to this dealership for repairs. Under warrantee, dealership was authorized to repair. Was given estimate and asked to pay for estimate. Paid for estimate and was giving a date to return. Return on repair date, dropped car off and was given a ride home. Was called by dealership service department “Don” and was told to come pick up challenger. Arrived at dealership service department, challenger was not worked on or touched. Don, the service manager, tells me that their dealership service department is not qualified to work on the high end challengers SRT’s. Challenger returned with nothing done and was made to pay for estimate service. Service department refused to charge FCA for service. Customer called FCA and was told to submit bill And was refunded. Strike 2.
Upon the two paragraphs above, this customer decided to write Linkin & other social media groups about their sales and service department.
In the meantime, I purchased a new 2018 crew cab 4 x 4 with an MSRP over $55,000 from another dealership in Idaho. Yes, I drove over 26 hours, round trip to Idaho to buy this truck, since Carson City Dodge is incompetent.
The new 2018 ram had a recall on it and I proceeded to take it to Carson city dodge service. Upon arriving, Don (Service Manager), a 6 foot tall plus man, 250 pounds comes storming out of his office with two little technicians & informs me that the owner, GM and himself do not want me on their property any longer. I informed him that I own 24 FCA vehicles at this time and a brand new ram crew cab with a lifetime warranty that has a safety recall on it, that needed to be repaired. His response was leave before we are forced to make you leave. Strike 3, your out.
I left the dealership without any incident and called FCA and made a report of refusal of fixing a truck that was new and was a Chrysler product.
Do not get me wrong. FCA is state of the art engineering and their products, but Carson City Dodge is a dealership that I would not send my worst enemy too. If you patronize this place, it’s a matter of time before you’re writing a similar report.
worse service ever - pahrumpian
The service department is the worst I've ever seen or heard about the co-owners grandson is head of service department and is arrogant and argumentative I've had property stolen from my vehicle degreaser used on the front of my vehicle when washed and when I said something about not putting it on my vehicle I was told that he the service manager the grandson had been doing it since he was 12years old that doesn't make it right