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Gary was extremely patient and never made me feel rushed... - Victoriafaith
Gary was extremely patient and never made me feel rushed or pressured. Although I did not purchase until my second visit, he was gracious throughout both visits and during all of the test drives I requested. The entire crew made us feel at ease with the actual purchase/warranty decisions and the processing of paperwork. I feel that I bought a car from a company and local dealer that will continue to treat me like family. This exceeded any of my other car buying experiences and so, with great confidence, I can highly recommend them. I look forward to servicing my car at this location for many years to come. Side note- the coffee bar with extensive options and snacks are a nice touch to keep the energy going throughout or while you are waiting on services. Thanks for helping me find my perfect fit!
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Have sent my parents to Tom. I trust his judgement and... - karie_mayo
Have sent my parents to Tom. I trust his judgement and willingness to help you get the best deal. He has always worked out a stellar deal for me. Will not buy a car from anyone else.’
The most unprofessional customer service experience ever.... - Alex
The most unprofessional customer service experience ever. Instead of resolving simple issues, they would prefer to waste time arguing. I took our Subaru in for service to fix slowly leaking tires because of the wrong valve stems. I got the car back with one tire fixed, and one tire still slowly leaking air through the valve stem. I called to see how quickly I could get this issue with one tire resolved. I assumed they would say: "hey drop by, and we'll check it out." How hard can it be to check or replace one valve stem? Instead I was told that they fixed all the tires and my tire could not have been leaking when I left the dealership. Instead of resolving an issue we got into a "It's fixed", "No it's not" conversation. Instead of helping me I was told to call back when the service representative who checked me in was at the dealership. I'm upset that I didn't get the service that I paid for. I am more upset that they didn't want to help make it right. I'm pretty mad that they insisted that my tire could not be leaking through the valve stem because they already fixed it and completed the job. Customers don't want to be called liars.
Subaru of Las Vegas
Finance & Insurance Officer