Awful Customer Service & Extremely Unprofessional - jlfranklin71
Had the engine replaced on our 2013 X3 due to a botched oil change done by a independent garage. Their quote was 140.00 less than their competitors. One would think that a major dealership would treat a new customer who is spending several thousands on one repair a little bit better.
1. Loaner provided upon receipt had a code on it.
2. Vehicle was returned dirty, not even vacuumed.
3. Vehicle had so little gas in it, we had to immediately find a gas station. It was delivered with almost a full tank.
4. Vehicle was returned damaged. My gas cover plate was missing.
Only upon complaint was the cover replaced, and the gentleman who took our calls informed me how he went above and beyond.
Got your coupon in the mail. Keep it.
I have always owned high end vehicles. This was my first BMW, my husband bought it for me. This is going to be my last BMW experience probably if this is how they treat their customers.
Sincerely,
Jennifer Cheney
Read More
