Gavin Sherk and Johnson Lexus is the best! - Realtor Lucretia
I have purchased or leased 4 Lexus automobiles. Each time that I have worked with Gavin, the experience has been great! He knows the Lexus products extremely well and communicates the details carefully and expertly. My first purchase from Gavin was the RX400H. I had lots and lots of questions about the Hybrid and Gavin patiently and expertly answered them. Now I have leased my 4th Lexus, the NX300. I needed some specific measurements before I made the decision to purchase or lease the 2018 NX300. Gavin quickly sent measurements and pictures that were very helpful and helped me to make the final decision. Whenever I purchase a Lexus, I will always work with Gavin Sherk and Johnson Lexus! You are the best!
Top Reviewed Specialists At This Dealership
Lexus Master Certified Sales Associate
Lexus Master Certified Sales & Leasing Associate
Easy process - Julie
Greg made the process so easy. He was great to work with and went out of his way to make sure the paperwork was ready, insurance taken care of etc. He answered all our questions and was very knowledgeable about the car and the leasing process.
Sales & Leasing Associate
Easy and a happy experience. - Happy_Subaru_Owner
This had to be one of my easiest way to shop around and to buy a car from a dealership. After working with Ivan for 2 days during my search , I was surprised by the willingness of folks to worth with me and get the car with all the features that we wanted right from the color to the addons and with the services upfront. Ivan addressed all the issues that we had and explained in detail with clarity. He was available at all hours to help me or answer my questions during the buying. He was able to get the car Out the door around the price we were looking for, which is good when compared to the price while I did during my market research.
Didnt feel any stress or pressure with him till the end. If anyone looking out for a car from the dealership I would recommend him and his team.
Special thanks to the sales person James and delivery person Bobby!
Great job overall! Thank you.
Happy customer - John & Helen White
We have been using Hendrick Lexus Charlotte’s service for more than ten years. Jeff Cranzen is our service consultant. We just had our es350 and RX 330 serviced on June 12 and 13, and Jeff provided us the excellent service as he always does. Jeff is very professional and highly effective, he always put his customers’ best interest at heart. Very time we left happily. We have been staying most of the time in Georgia since July 2016, but we have been kept bringing our three Lexus cars to Jeff for service because of his excellent service and because we trust him! Thank you Jeff for all your help!!
Only interested in making a sale, strong anti-recommendation - One unhappy customer
Initial impressions at Flow Lexus of Greensboro upon first visit was of aggressive reps practically tackling me in the parking lot, then I thought I had a good rep (Ben H).
I had tested numerous vehicles
Over a 6 week period and decided upon a CPO Lexus . It quickly became apparent to me that this vehicle would not meet my needs after about a week of driving it , which is sad but can happen and then the once responsive rep went ghost on me for two days. And upon my request to be bought out 1500 miles and three weeks post-sale later, I was told no we have plenty of inventory now. Swap out on our lot but we will not offer you anything on buy-out. I figured it was because of commission , but he was clear to share with me he had already been paid his commission. If this is the kind of service and management and representative you desire, then by all means go here. If not, please explore other options as clearly this dealership is a walking embodiment of what we all dread when having to buy a new or used vehicle.
Dream car turned into a paperwork nightmare. - toughss
I found THE car that I have been looking for. David was a great salesman and Orlando was excellent to deal with. The vehicle was missing the spare key and David reassured us that the previous owner was bringing it back within a couple days. Everything was awesome for the first month. THEN a situation arose.
After 30 days I noticed that the new registration still hasn't arrived. I checked with NC DMV and found out that it was still registered to the car I traded in. I called the dealership and was advised that the previous owners had not signed all of the required paperwork to have the title changed. It took two weeks for them to get it fixed. They did offer me a "loaner" car, but that was not a practical option since they are over an hour away.
** I was told by a NC DMV Tag and Theft Officer that I could not drive the vehicle that I purchased because it was not registered and had a fictitious tag. He also said that the vehicle was sold illegally since they didn't have all of the paperwork BEFORE the sale.** I already paid the month payment and could not drive my new car (LEGALLY).
I inquired about the spare key (since they had so much trouble with getting in touch with the previous owner). I was told that since I was so patient they would get me one. I was notified today that there was nothing they could do.
I saved them money by not using their "loaner" car and all I asked for was a $120.00 key (quoted through Chevrolet dealer). So much for being nice!!!
Service - Professional
I only deal with Russ Miller for interval servicing my car. He is professional. He lets me know best times for service. He treats me with respect.
In North Carolina
Johnson Lexus Of Raleigh
Pre-Owned Sales Associate
Lexus Master Certified Pre-Owned Sales Associate