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From start to finish everyone at Johnson Lexus of Raleigh... - Dougbige
From start to finish everyone at Johnson Lexus of Raleigh was very professional. One of the best experiences I’ve had purchasing a vehicle. You want be disappointed.
I purchased a certified pre owned 350ES. Intially, I... - Leon B.
I purchased a certified pre owned 350ES. Intially, I worked with Corrina. Corrina help me find what I was looking for. I came from Henderson, Nc to get my car. I arrived a few minutes after closing. Paul, Keith and Jennifer greeted me with a smile. While Paul rode with me on a test drive, Keith and Jennifer prepared my paperwork. I received service, as if the dealership was opened. Great customer service!
Excellent service, always listen to my concerns, and Jeff... - Driggins
Excellent service, always listen to my concerns, and Jeff takes great care of me! I would highly recommend this dealership for any service on your Lexus!
I was immediately proceeded when I pulled up for a... - sheilasullivan87
I was immediately proceeded when I pulled up for a scheduled service. Chase Ward has been my direct line of contact since I purchased my vehicle. He is always courteous and readily shares his knowledge. Northlake Lexus has excellent customer service.
Darius mingo great guy very helpful would refer any one... - Mcmt44629
Darius mingo great guy very helpful would refer any one to him thanks for taking the time out to make sure that all our needs was met with the car faxes from that we chose to purchase from you today.teddy
After my family has purchased 5 vehicles from this... - J Culver
After my family has purchased 5 vehicles from this dealership, we will unfortunately never come back.
The last two purchasing experiences were exhausting and unpleasant. Even after the second-to-last sale was uncomfortable (during which I found myself arguing with them over $200 on my family’s fourth car purchase there), I gave them another chance. Following this last transaction, I am still being billed for a car traded in to the dealership, for fees not included in the contract. At the time of purchasing my new car, I was explicitly told I would not pay “another penny” on my old vehicle and the contract states the same. I’ve spent hours trying to recoup money they never should’ve pulled out of my account; and after days on the phone with various people at GSO flow and Winston flow, I was finally told they were sending out a check. Weeks later, no check has arrived.
As an attorney, contracts and commitment to terms are important to me. There is a big consumer protection issue here; but more importantly, it’s just poor customer service after I have spent a great deal of money there. I would much rather cheer on a business in our community; but after my experience, I feel obligated to try to spare others from shopping here.
Seems like they don't know what they have or what the... - theograves
Seems like they don't know what they have or what the status is of their inventory. 9 days I have waited and have been jerked around. All I wanted was to give them money for a decent car