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Ken Ward was EXCELLENT ! - HAR&MBR
Our ownership of a new 2019 Lexus vehicle is 100% due to Ken Ward! Ken was genuinely friendly, kind, and knowledgeable about the Lexus product, professional, understanding, and flexible. Know that we were first very indecisive about changing luxury brands - then the vehicle color, type, and other possible deal breakers. Even when it poured rain while we were still test driving near midnight - and entered into a contract which we changed our minds abut the next morning - Ken Ward NEVER waivered ANY of his greatly appreciated attributes! He was the epitome of the Salesman who knows his product and is able to communicate its qualities while exemplifying excellent customer service from alpha to omega! He made us comfortable and confident with our purchase. We will recommend anyone looking for a vehicle contact Ken Ward at Johnson Lexus! The entire Johnson team that we encountered was friendly and helpful. Thanks Ken! HAR & MBR
Top Reviewed Specialists At This Dealership
Lexus Master Certified Sales & Leasing Associate
Sales & Leasing Associate
Lexus for Life - YS
I am a repeat customer and I'll never shop anywhere else for my vehicles. I started out as a Toyota girl and now I am a Lexus girl. Your service is unparalleled and your product is just what I need. I really appreciate the attention to detail, the time spent to make sure that my needs are met, and the willingness to deviate from the script to answer my questions. I never feel rushed and yet I feel like my time is respected and not taken for granted. Arthur, thank you for taking the time to build a relationship with me and helping me to negotiate on just about everything. You will always be my sales guy and my friend, until I am forced to have another. And, if/when that happens, I know that anyone I choose will deliver that great Lexus experience. Thank you Jamie for your warmth, your answers and your smiles. You are such a wealth of knowledge! Thank you Ed for making the business end of the deal as painless as possible. never once did I feel pressured into choosing any particular option, and when we signed, I felt satisfied and confident in my purchase. Thank you Lexus!
Experienced Sales Consultant
Sales & Leasing Consultant
Sales & Leasing Associate
Best dealership! - TheKirmses
We have purchased 6 Subarus from Johnson Subaru in the last 9 years. We drive an hour each way for routine services, too. They are THAT good! We are 100% loyal and they treat us with the greatest amount of respect and honesty. We could never say enough positive about their team.
New Car Buying experience - linw07
I used the USAA car buying service in order to purchase a new 2019 Lexus RX 350. The service and ease in use of the car buying service was simple and fast. What made the car buying service even better was Wally's and Corinna's exceptional service, patience with the process in purchasing the vehicle. I received vehicle selections and pricing minutes after I made my initial selection from Corinna. Wally explained and answered all my questions in detail, and made the car buying experience extremely pleasant. Car buying is not what it use to be and both of them made buying a new vehicle from Flow Lexus a pleasure. I hope to work with both of them in the future, and I will recommend Flow Lexus to service my new Lexus sales. Thanks Wally and Corinna.
Car Purchase - Frank
Below is the text of a letter we sent to Hendrick Lexus of Charlotte:
Today we completed the purchase of a 2017 LX 570, a significant purchase for us. We are writing you to convey our feelings about the purchase process and more importantly our experience with Kathy Tomasello. When making purchases of this magnitude we tend to be a bit detailed and ask lots of questions. Kathy however, stayed with us every step of the way and insisted on providing us with everything we needed. She was extremely patient at all times, and always put forth significant effort with a personal touch. We have worked with Kathy in the past on the purchase of two other Lexus cars, and we continue to find her a real pleasure to work with and a real pro at what she does. We hope that Kathy will still be at Hendrick Lexus of Charlotte when we are ready for our next purchase!
Purchase of New Car - buyer
Eddie Merrell is phenomenal. Eddie is personable, real, and on the client's side. Management is willing to accommodate customer and negotiate. Happy with my new ride.
David L, (can’t remember last name) did a great job! My... - Jjmeachem
David L, (can’t remember last name) did a great job! My husband and I are very happy. Very patient and great customer service! Thank you!
In North Carolina
Johnson Lexus Of Raleigh
Johnson Lexus of Durham
Lexus Master Certified Pre-Owned Sales Associate
Lexus Master Certified Sales Associate