Best Car Buying Experience in 25 Years - Paul
Purchased a used vehicle. Sergio was amazing. Great communication throughout the entire process. He was very patient as I shopped around. Final price matched the quote exactly. Drove into town from 3 hrs away. Happened to be Sergio's day off, but Tim stepped in to assist. Very professional Checkout process took just over an hour. Car was detailed beautifully. Looked and smelled brand new. Best car buying experience in 25 years!
Top Reviewed Specialists At This Dealership
Lexus Master Certified Pre-Owned Sales Associate
Lexus Master Certified Sales Associate
Lexus Master Certified Sales & Leasing Associate
Excellent Experience!!! - Steph2019
Justin is an awesome sales person! He took his time with me and my family by explaining all the vehicles of interest to me without any pressure at all. He explained the features in detail. He went above and beyond to make me feel comfortable with options and my requirements while making excellent suggestions to meet my specific needs. Justin will receive excellent reviews and recommendations from me to everyone I know looking to purchase a Lexus or luxury vehicle. Thanks Justin!!
Sales & Leasing Associate
Sales & Leasing Consultant
Appreciated the honesty - Lisa
We enjoyed interacting with Bobby. He's a really nice guy - very likable. What I really appreciated about him is that he told us right up front about the one negative thing about the car we were interested in. It doesn't have a back-up camera. That was good to know right from the start. I can live with that!
Very sad experience for being cheated in the finance process - qiubo1983
The sale Nick provided a great service for testing driving and negotiating about the price, however when I was hurry for a class and went into the finance office, there was something very unhappy. I have told the finance manager I don't want to buy any additional coverage as I may just keep this car for one or two years. Then he let me sign electrically and didn't show me anything about the additional package price and add it. All he has told about the price is 15k down and 19k sth loan, however when I signed everything and hurry to campus for student class. I thought about the monthly number is 435 should be wrong as it will 380 sth for 60 month and 6.05% rate, and I call ed him back and knew he add a almost 7000 package and changed my term to 72 months without noticed me. I thought he knew I was hurry so he wanted to add the package for profit. It was a cheat! I have bought several cars even in this dealership I bought a ES 2015, no matter how much is the negotiation about the price, they shouldn't push you or cheat you to buy any package.
In the phone the finance manager said what he can do is just cancel and send a refund to the loan company as the loan has been processed. But I knew that should be some interest add to my account. Then I drove back and miss an important class as I have to meet them by person to complain that. Then under my insist, he said the loan was not in process and can be resign. Now everything is done but I was so confused and sad with the process being cheated.
Only interested in making a sale, strong anti-recommendation - One unhappy customer
Initial impressions at Flow Lexus of Greensboro upon first visit was of aggressive reps practically tackling me in the parking lot, then I thought I had a good rep (Ben H).
I had tested numerous vehicles
Over a 6 week period and decided upon a CPO Lexus . It quickly became apparent to me that this vehicle would not meet my needs after about a week of driving it , which is sad but can happen and then the once responsive rep went ghost on me for two days. And upon my request to be bought out 1500 miles and three weeks post-sale later, I was told no we have plenty of inventory now. Swap out on our lot but we will not offer you anything on buy-out. I figured it was because of commission , but he was clear to share with me he had already been paid his commission. If this is the kind of service and management and representative you desire, then by all means go here. If not, please explore other options as clearly this dealership is a walking embodiment of what we all dread when having to buy a new or used vehicle.
Service Experience - JenniHumbert
My husband and I were visiting family and had an issue with our car so we took it to the closest dealership. We didn't have an appointment but knowing we were on vacation the Service Advisor, Josh got us right in. It was a minor issue and we were back on the road in less then 2 hours with a new battery and they even washed our car! Everyone was extremely professional, friendly and the store was immaculate!! They even made sure our two little dogs had water while we were waiting!!
Service - Professional
I only deal with Russ Miller for interval servicing my car. He is professional. He lets me know best times for service. He treats me with respect.
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