902 North Carolina Used Car Service Centers

knowledgeable and friendly staff. - SEMPERFISEVENTY1

knowledgeable and friendly staff. Courteous and very willing to assist. The service department is outstanding.

The forced form surveys with required minimum wording - dont have one

The forced form surveys with required minimum wording does nothing to encourage one to return to any dealership no matter how wonderful the service department is...as I have stated before. Also, below you do not have an N/A option.

Very helpful and friendly staff. - danielrgoertzen

Very helpful and friendly staff. Facility is nice and don’t have a problem taking my car for service here!

They are always so kind and want to know if there is - Sbiggerstaff6

They are always so kind and want to know if there is anything they can do for my comfort! They don’t laugh at my silly questions!

I recently had my car service. - Tamica White

I recently had my car service. Oil change and tire rotation. My service coordinator was awesome. He took great care of me and my vehicle

Great service. - amanatera

Great service. Representative was ready to greet me and get me checked in. While waiting I Received a video about the service being made. Outstanding customer service.

They have always serviced my car for the 7 years I have - cav1037

They have always serviced my car for the 7 years I have owned it. I have always been satisfied with the quality of the service.

If I could give them 0 stars I would. - csmith0344

If I could give them 0 stars I would. Most unprofessional people I have ever dealt with. Brought our car in for a recall (car drove fine and no check engine light was on) they fixed the parts that were recalled and as soon as we left with it the check engine light came on. Called them and they told us to bring it back that same day. Once we get back to the dealership they tell us to bring it back the next day. Brought it back the following day and they said it was an exhaust leak. They patched up the exhaust. Keep in mind the exhaust wasn’t causing problems until they took it off to get to the parts they were fixing for the recall. Car sounded better and the check engine light was off when we picked it back up, drove off and the check engine light came on again. Brought the car back again and Now they are trying to say it’s the converter. None of the problems existed until they replaced the recall parts. Once they touched the car there has been nothing but problems and they won’t do anything about it. One of the times we called while the car was here the lady that answered was rude and hung up on us. David the manager over the service center said he went out of his way to patch up the exhaust. It shouldn’t be going out of your way to make sure the car leaves in the same condition as it was when we brought it in the first day. There is absolutely no reason for someone to take a car for the recall parts to be replaced and then leave with nothing but issues. We have missed hours of work dealing with this the past few days and wasted a lot of gas going back and forth. Since it came in for a recall and they don’t make money off of that they are doing everything they can to try to get us to have to pay for something. At this point we would have been better off not even taking it to have the recalled parts replaced. If you have a recall or need service done do not go here. The GM Chris Thompson was absolutely no help either.

Professional and personable service given in repair of - Vic

Professional and personable service given in repair of our vehicle. Staff were knowledgeable and attentive to my needs and wait room was very pleasant. It took a little longer than expected but have had no problems since repair.

The Service guy Mr. - sfgreene1961

The Service guy Mr. Andreas was very professional and attentive. The detail manager Mr Reggie was professional as well. Treated my car like ot was his own.

Great people, great service. - Nance

Great people, great service. I’m always treated with care. The service is always explained very clearly.

Thanks to Charlie Walker in service for the warranty help - Rick

Thanks to Charlie Walker in service for the warranty help to get my fifth wheel hitch taken care of

Always have a great experience with the service - VBLAIL

Always have a great experience with the service department. The two that work at the service desk are very kind.

Excellent service from xx. - dbourne

Excellent service from xx.in to xx.out, starting with the kind lady who scheduled my appointment to the servi rep.who explained what was to be done

Staff is great in store. - Linda

Staff is great in store. Used mobile unit and they came and did the work right here at the house. Was wonderful.

Terrible my girlfriend took our jeep in for a $2500 - Ryanjayviruet

Terrible my girlfriend took our jeep in for a $2500 overheating issue that we didn’t make it one mile from the service center to have it overheat in which they offered for another $6000 an engine replacement. After suckering her out of more money to do the breaks and rotors I just replaced 23 days prior myself.

Excellent experience and very friendly staff. - pierce673

Excellent experience and very friendly staff. I don't plan on going to any other dealerships in the future for service.

Getting a service appointment was a little bumpy (10 days - wehoyle

Getting a service appointment was a little bumpy (10 days out, appt. time changed 3 times-by Hendrick), BUT, from there it was all good! With a very generic discription of the problems I was having, the Hendrick service team was able to diagnose the probllem(s), and get them corrected. This after getting a diagnostic opinion and repair quote from an independent garage that turned out to be WAY off base, and twice the cost of what Hendricks repaired my truck for.My advisor, Robert Wages, stayed on top of things and kept me well informed. One part I needed was back-ordered, initially pushing the repair time out to a week. However, with great communication between parts & service, the B/O'd part came in on a stock order, and I had my truck back on day 3! It was an expensive repair (wahat isn't these days), but it was the correct repair, and again, less than half of what I had been quoted at an independent, that wouldn't have completely fixed the issues I was having anyway. As you can tell, overall count me extremely satisfied with Hendrick!!

First. - jw1976usa

First. We dealt with TJ. He was very helpful and professional. We had some technical questions about our extended warranty we purchased and Rishawn also got involved. Both TJ and Rishawn helped us with all of our questions. Most importantly, they made my wife and son feel like they were important and took care of an issue that worried them. I couldn't be there due to work so it was amazing to hear that TJ and Rishawn took the extra time to help my wife and son. I appreciate their 5 star customer support. This is a direct reflection of the service department's leadership and what the overall dealership prioritizes: it's customers.

Everyone was very friendly and accommodating. - thestonedr

Everyone was very friendly and accommodating. My service was done correctly and in a timely fashion

Work was done in a timely manner. - RJWooley

Work was done in a timely manner. Bernard was very professional. Always very satisfied with the work done at this dealership

Did not have a good experience. - shafferbeth

Did not have a good experience. I feel as though there not honest with me

The customer service was wonderful, and they were on - yvonne_dominion

The customer service was wonderful, and they were on point with everything I needed done!

The team is great but the receptionist at the services - RA

The team is great but the receptionist at the services area (Joshua) was very unprofessional on multiple encounters and claimed that I do not have an appointment even though the appointment was confirmed. The car only needed regular maintenance I did tell him the back tire needs to be checked because it is running out of air and needs to be refilled but that was not addressed. Also when the service was done Josh told me the car was out on the lot and just pointed with his finger to go outside, but it was in a completely different location. I really do not think he has customer service in mind. My previous interactions were with Benny and he is the best, I will only work with Benny when I go to Volvo Durham

Very professional and helpful service staff. - Bfentress

Very professional and helpful service staff. Courteous, punctual and right on the money. Trisha was great and provided excellent follow- up during the day. Enjoyable experience in a world where real service is unfortunately very rare. Excellent job ND! Bill Fentress

Randy Marion in Statesville is a typical car dealership. - John

Randy Marion in Statesville is a typical car dealership. The service department has always done ok

Wonderful to deal with very knowledgeable, very helpful. - devondabridgers64

Wonderful to deal with very knowledgeable, very helpful.Kind gracious took her time showed us what we needed to learn.We are very grateful thank you s

Karen, Annette and Jimmy were outstanding. - jeffw

Karen, Annette and Jimmy were outstanding. It's people like them that make the Service department exceptional.

We purchased a car at a dealership who didn't specialize - June S

We purchased a car at a dealership who didn't specialize in repair of Ford Explorers but provided a warranty. We contacted Parks Ford and they immediately accepted the repair request. Due to hold ups with the warranty company, repair took a little extra time but the communication with Clay, the service manager there, was amazing! He consistently contacted me to update on the repair status. He showed genuine concern and I feel he went above and beyond to make our repair experience the best! If we purchase another vehicle, I feel sure Parks Ford of Hendersonville is where we will go to do so. All contact made with all staff was remarkable and appreciated!

The Salespeople made the car purchase easy and fun, my - ALETAWAGONER

The Salespeople made the car purchase easy and fun, my purchase was enjoyable and everything i wanted was made available, I will return for my next purchase,