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Keith Solomon the service manager is very concerned about... - Ronald.nelson
Keith Solomon the service manager is very concerned about the service his department provides to customers who need their vehicle serviced. He checks to make sure the service is performed correctly and on time. He also will do what ever is possible to meet your schedule needs. I needed quick service to ensure reliable breaks as I have a wife with health issues that may require me to travel with a VERY short notice
Top Reviewed Specialists At This Dealership
New and Pre-Owned Sales consultant
New and Pre-Owned Vehicle Sales Consultant
Pre-Owned Sales Consultant
The service was prompt, the agent was friendly and... - Dacey
The service was prompt, the agent was friendly and provided details about service completed. Waited for car and had a desk to work at in an uncrowned space
Friendly, efficient, quality care. Met as I pulled car... - Flyer549
Friendly, efficient, quality care. Met as I pulled car into service area. Work done quickly and correctly. Excellent communication by text kept me informed of status of the job.
.I have leased 4 new Audi cars from this dealership over... - Theresa Quinn
.I have leased 4 new Audi cars from this dealership over the past 9 years. I always service my cars there also. This past Friday, I had the 10,000 mile service along with the recall kit scheduled a month in advance. My car was picked up at my home and a loaner car was dropped off as requested. Never in all of the years of utilizing this dealership for service has the service been as terrible. The person who dropped my car off failed to place a paper covering on my seat prior to getting in the car. He returned my car unvacummed and dirty. My seat was not placed back to the original setting. I had to scramble to locate the radio station that was set prior to pickup. I was very disappointed that my car had not been vacuumed. It was the principle and a service I have come to expect with the expensive oil change. I will utilize another Audi dealership for service and leasing in the future.
Awesome dealership no hassle great vehicles thanks Derek... - Nwtf1
Awesome dealership no hassle great vehicles thanks Derek for putting my Daughter in Her Jeep
We have bought several cars from this dealership and have... - Marciamiesse01
We have bought several cars from this dealership and have found it to be top notch. The professionals working there are the best. Not only are they respectful and friendly, they are extremely knowledgeable and helpful.
I have worked with Matt Rutherford many times when... - evansto
I have worked with Matt Rutherford many times when getting my new Audis. Cascade has always worked hard to get the specific build I want at a very competitive price. Very pleased with the quality of the service work as well.
Gabby and Josh were extremely friendly and professional.... - Cindy
Gabby and Josh were extremely friendly and professional. I enjoyed the ease of my entire experience! Kiddos to the GM as well! Thank you for the video and update on my car’s condition.
We leased a A5 last month. Carol, the finance person, was... - R
We leased a A5 last month. Carol, the finance person, was deceitful while trying to sell all the added insurances, etc. She parroted the typical rental car agent sales pitch when I told her I’m not interested: ‘Well you need to hear it so you know what you are declining'.
One example : She pushed the Audi windshield insurance by stating that most personal windshield insurance coverage will not replace the windshield with correct glass and therefore the functions that connect to the windshield will not work. I called my insurance company and 2 auto body shops. They stated that if you have windshield coverage on your auto policy the insurer is obligated to replace with glass that restores all functionality.
BTW: Google “should I buy the insurance and extras the finance person tries to sell” and it will invariably state NO.
Josh, the fellow that delivered our car, is an excellent representative for Audi and makes a great impression. However, even more disturbing than the unethical finance person, is the way the poor Google reviews are answered by management. The dealer almost never apologizes or takes responsibility. The dealership states they log and document everything, therefore we have proof that you the customer are wrong and we the dealer are right.
Lease - Tango006
I was currently leasing an Acura and made my way to Bedford with my dad to look at some options... After several stops at dealerships, I landed at Audi in Bedford and the rest is history.. Richard, and the staff were great and I am currently driving an Audi Q5.... I’ll be back!!!!!
I have just spent the entire day going to dealerships.... - Erin
I have just spent the entire day going to dealerships. But before I could rest, I had to check on an Audi I had just seen online.
When I arrived at the "Audi Connection" with my family, I was excited to see what might just be the car. It took a while to get helped, the two sales people I could see were at their desks. The watched us come in, but kept quiet.
We decided to wait for one of them to be free. About 5 minutes later, one gentleman (tall, thin, older) slowly made his way over. Vey slowly.
"Can I help you with anything...?" he said in an annoyed tone. I explained I was about to make a purchase, and we came to see a vehicle they had listed online - a Q8 Prestige.
"We don't have anything like that" he stated flatly. I explained it was listed as being on the lot. He said that if it was listed, it was listed as "In Transit". He explained that "In Transit" did not mean "On The Lot".
I pulled out my phone, showing him the listing. "On The Lot" it said.
He said I must have the website up for another dealer. I showed him where it said "Audi Connection".
"Oh, I see - You're looking at the Q5, not the Q8." I showed him that it indeed did say Q8.
"I'll check on in the system," he said, slowly walking away. I told him we would wait for him outside.
10 minutes later, he came out. He explained that the car was supposed to be there this week, but that it had not arrived. He thanked me for stopping by, and went back inside.
He never gave us his card, nor even his name. He never asked for my name or info, and he never offered to call when the vehicle came in.
When I went there tonight, I carried with me the title and extra key for my current vehicle. I also had my checkbook. These are items that the "Audi Connection" will likely never see. Because they are not interested. They apparently have enough sales already.
Sold a lemon macan bad water pump they should have known... - Brent986
Sold a lemon macan bad water pump they should have known better. I’m sure managers will respond and I will respond right back going to Porsche of the village watch this place
Vin Devers Autohaus of Sylvania