Amazing amazing service! A++++ - Chad
My wife had trouble with our Mercedes Sprinter on a trip with our 4 kids on her way down to NC to see her parents. Service manager Keith and his team went out of there way in ways i cant even describe to help my family. Forever in debt to them! i will seriously drive 2+ hrs to have my Sprinter serviced at Vin Devers! Can literally say i dont believe in my 41 yrs on this earth i have ever had a corporation go so far out of there way to help out (literally too much to fit in a paragraph) in our time of need!
Thanks Keith and Vin Devers!!!
Chad, Summers and family!
FYI Mercedes, i hope this goes up the chain and your company rewards this man and all involved.
Top Reviewed Specialists At This Dealership
New Vehicle Sales Consultant
Pre-Owned Sales Consultant
Compromise achieved - Irish Charlie
I am satisfied and pleased that a service cost issue I had this week was solved. It took a fair amount of discussion but management did agree to a compromise that I believe was fair to them as well as to me.
This doesn't always happen when there is a dispute and i respect White-Allen European Auto Group for resolving the issue.
Just purchased 2018 Audi Q5 November 24, 2017 - Linda Sharon PA
I am very pleased with my purchase from this dealer. They were very responsive to my needs and were able to close the deal, prep the car, train me on its features and have me on my way in record time. They have also promised to service the car for me when I live in Sharon which is 90 miles away. It was a great experience. My Brand Specialist was Randy and he continues to answer questions and guide me through the car from either is office phone or cell phone on his day off. Great service.
Great Experience - Karla1
Currently I have a 2016 Audi A5 that I have purchased and have serviced at Audi Middleburg Hts. It has always been a pleasure and they do a great job!
Great place and nice selection of new cars - Beard, Denise
Great place and great place to view new cars - no hassle . Great waiting area with all of the amenities and WiFi when in service. Love the ambiance and new building!
Perfection - CD2715
Efficient and seamless. Would recommend to anyone. Go see Derek. He is a great help and asset. Good selection and great prices. Overall top notch.
Horrible!!!!! - Lyhong
THE WORST car dealership ever!!!!!! I bought a brand new car; I haven’t even made my first payment yet and I already started having problems. The car turbo went out and had to be repaired already! On top of that, CHICO L. ROBINSON is so rude !!!! He was so unprofessional and Kick a unhappy client out without solving the problems! I’m shocked that someone like him was able to get this position. The Audi dealership must be very desperate to hire this type of manager.
Happy with my purchase :) - AnnB
Just leased a new Mazda 6. So excited to upgrade. I worked with my salesman, Pat Primm, on the purchase and I know it was a very good price. Purchasing a car at Cascade is very transparent and there is no pressure. Very professional staff--the technologist made sure I knew everything about the car before I left the lot. Tina Tursky was ready with the paperwork and made the whole process quick and easy. I am very happy with my experience at Cascade.
Great car buying experience. - Sophiamom
We purchased two Audi’s from Zack Adams today and he was a pleasure to do business with as were the General Manager and Finance Manager. Feeling like you matter is the key to a good car buying experience and Audi Bedford definitely made my husband and I feel valued as their customers.
Buyer Beware - taken
Purchased a used car from this dealer. It was an older model, so it was "as is". After driving 40 miles, two warning lights appeared on the dashboard. I took it to a mechanic to have them reset in the event that it was just a fluke. After driving about another 40 miles, both codes were back on. I contacted the dealer. Salesman said the manager would contact me. No contact. No surprise. I purchased a "gold" warranty in case something like this would happen. The car requires $5,800 in repairs. The "warranty" company will cover only one of the three required repairs. If the required part is not specifically listed in the contract, it is not covered.
Making this post in the hope that no one else is foolish enough to buy a used car from this dealer.
Extremely professional and honest. No games - Debbie
Best car purchase experience EVER! Went to several dealerships and had the same typical games. Not here, they were forthright, honest, and made me feel so comfortable. Especially being a female. Highly Highly recommend them.
For the past 11 years, I have been servicing my Audi A4... - abach
For the past 11 years, I have been servicing my Audi A4 at The Audi Connection (formerly Joseph Audi). My last service visit was very disappointing. I called a week in advance to schedule my A4 for a routine service and asked for a loaner car. The service department told me that should not be a problem. I drive over two hours to have my car serviced and expected genuine customer care. I did not receive this. In fact, my sister (who was with me at the time) said she had better service at the local Pep Boys.
Upon dropping my car off, I told Lee in the service department, that I needed a new pair of wind shield wipers and reminded him I requested a loaner car. Assuming that I would get one of the six Audi loaner cars parked out front, I was told I needed to wait until the Enterprise guy came from down the street. I don't understand why I was not given an Audi loaner when I scheduled my car a week in advance. My sister and I were inconvenienced by the wait, paperwork, and inspection of the rental car during the pouring down rain.
When I came and picked up my car I asked Lee if they put my wind shield wipers on. He commented that wipers were not included in the type of service I had done unless I specifically requested them. I told him I had requested them- the first thing I told him when I arrived!
I went to pay for my service and the cashier said he had not even written down my request. I handed her my Audi discount card they sent me in the mail and she said they already discount the wipers and I would not be permitted to use the card. Why do they send out discount cards for service and parts if they do not honor them? Needless to say my wipers cost $54.00. The cashier reminded me that labor of the wipers would have been another $50.00 to have them installed! Luckily, I was not charged for this service.
I would not recommend anyone to go here. I plan on finding another Audi dealer for service. This is upsetting to me, since I have been a loyal costumer for a long time.
Vin Devers Autohaus of Sylvania