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Great Service!! - YaYa
I love my SUV and the staff was extremely helpful! Very nice people (Carlton, Mike, Jason, John)! I look forward to working with them in the future!
Top Reviewed Specialists At This Dealership
New and Pre-Owned Vehicle Sales Consultant
Pre-Owned Sales Consultant
Friendly, professional, curtious and reasonable - karen.svab
Byers Imports had the vehicle I wanted and the price I wanted to pay on the Subaru Outback. I did a lot of research on the Outback and the vehicle they had in stock. The vehicle was priced very well for the year, model and condition. Derek was very accessible for information and suggestions. The process to buy the vehicle went very smoothly. It also made it very easy to buy knowing the vehicle had 1 owner who bought it new from Byers and serviced at Byers. I knew exactly what I was getting and it gave me a peace of mind. Thank you again Derek and Byers Imports.
Great Experience - Karla1
Currently I have a 2016 Audi A5 that I have purchased and have serviced at Audi Middleburg Hts. It has always been a pleasure and they do a great job!
Great service, work completed when promised, friendly... - PLW
Great service, work completed when promised, friendly service reps. Provided recommendations for service and explained the background behind the suggested service. The car wash bay was being used for a shipment of new cars but gave me a coupon for a free wash at Johnny's.
Not a great experience - Carguy56
Porsche Salesman was good but the finance department messed up the paper work multiple times which resulted in not receiving the first billing statement till the day after it was due. Very annoying having to drive back and forth an hour each way just to sign paperwork that was forgotten while there the first time and then having to go back to again to resign paperwork that was put in wrong the first time.
Oil change - Kbohus
Great guys who treat all the customers politely and professionally. They are accomodating and efficient. All the employees at the dealership are the best there is.
Easiest car buying in my life - Happy Subaru owner
I purchased a Subaru Forrester yesterday. I dealt with Matt Harteis. I communicated to him over the phone what I was looking for. Matt was able to find it in transit, hold it for me, and have it ready at the time he designated.
When my wife and I arrived Matt had everything ready to go, he showed us the vehicle, we discussed vehicle options further. Matt then passed us off to the Technician. The Technician took his time to show us all the interior workings and connected my phone.
The only downside to the experience is financing was backed up. I recognize that this was the end of the month but, management should have know that as well and staffed the finance department accordingly. Will, the finance person we dealt with worked as efficiently as possible. In no means is this a blemish on my overall car buying experience. I am happy with the deal we received. Cascade was able to do better than the True Car price indicated.
The whole experience has been great.
Maintenance visit - Zoom16
Maintenance was done in timely manner. Service rep (Todd) was friendly and knowledgeable. I was treated as a valued customer. I have always had a good experience with Audi of Bedford.
Service Department - Oswald56
Purchased a 2017 A3 . Everything about the purchase experience was great as far as salesman and finance dept. Had the vehicle about 16 months and about 25000 miles. The car started to make a lot of noise. It was my wife’s vehicle and I believed it was from the tires. We scheduled an appointment with the Dealership in Mentor. Upon arrival we were greeted and explained our issue with the noise. The service representative said he needed to get the Service Manager to make sure we were on the same page as far as the noise we were hearing. The Service Manager drove our vehicle with me and said that it was noise from the tires and looked and said he believed the left rear tire was cupped and causing the noise. He also said we could have hit the many potholes in our area and caused this to happen. Then told me I needed 4 tires. My concern is We purchased this Car and thought we would get this wonderful service department, but the Service Manager never even put thr car on the lift to see if anything was wrong other than the 4 tires he wanted me to purchase. Thought he might check tires to see if they were out of balance or something in suspension was damaged. It most likely tire noise but is something actually wrong. Purchasing new tires may solve the noise temporarily but what if there is a problem.What kind of service is this for a vehicle with 25000 miles. Just assuming it is the tires? Very disappointed in Service Department.
Richard and Alice Hogan
Lease - Tango006
I was currently leasing an Acura and made my way to Bedford with my dad to look at some options... After several stops at dealerships, I landed at Audi in Bedford and the rest is history.. Richard, and the staff were great and I am currently driving an Audi Q5.... I’ll be back!!!!!
Dealership and service - Ag
I am disappointed with the dealership and services that this dealer offers compared to other car services.
I have bought 2 audi cars ( one q3 and A5). Not impressed with the dealership. When I bought the q3 there were no floor mats in the car that came with it and did not know that it had to be bought separately. When we called the agent who was helping with the purchase, there was no return call and finally after multiple tries I was able to reach an individual at the dealership and was told that I had to purchase them separately.
For A5 we were told that the tires were all season and after tire blowup, we are told that they were summer tires and alignment was off and worn out to the point that they blew up. The car service was done yearly (less than 2 year old) but the service did not mention about the need to change up the tire for the winter. It is frustrating that when you take your car to the service, I feel it is their responsibility to let the owner know regarding the need to change tire and leave the decision to the owner whether they want to do it or not
For the past 11 years, I have been servicing my Audi A4... - abach
For the past 11 years, I have been servicing my Audi A4 at The Audi Connection (formerly Joseph Audi). My last service visit was very disappointing. I called a week in advance to schedule my A4 for a routine service and asked for a loaner car. The service department told me that should not be a problem. I drive over two hours to have my car serviced and expected genuine customer care. I did not receive this. In fact, my sister (who was with me at the time) said she had better service at the local Pep Boys.
Upon dropping my car off, I told Lee in the service department, that I needed a new pair of wind shield wipers and reminded him I requested a loaner car. Assuming that I would get one of the six Audi loaner cars parked out front, I was told I needed to wait until the Enterprise guy came from down the street. I don't understand why I was not given an Audi loaner when I scheduled my car a week in advance. My sister and I were inconvenienced by the wait, paperwork, and inspection of the rental car during the pouring down rain.
When I came and picked up my car I asked Lee if they put my wind shield wipers on. He commented that wipers were not included in the type of service I had done unless I specifically requested them. I told him I had requested them- the first thing I told him when I arrived!
I went to pay for my service and the cashier said he had not even written down my request. I handed her my Audi discount card they sent me in the mail and she said they already discount the wipers and I would not be permitted to use the card. Why do they send out discount cards for service and parts if they do not honor them? Needless to say my wipers cost $54.00. The cashier reminded me that labor of the wipers would have been another $50.00 to have them installed! Luckily, I was not charged for this service.
I would not recommend anyone to go here. I plan on finding another Audi dealer for service. This is upsetting to me, since I have been a loyal costumer for a long time.
Vin Devers Autohaus of Sylvania