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This is our first Audi and we drove a few. Rick was happy... - N Rich
This is our first Audi and we drove a few. Rick was happy to let us drive and re-drive the cars we were interested in, at a few visits, before making our final decision. Any questions he couldn’t answer, Carlton answered promptly. Jason was friendly and welcoming and we feel our deal was fair. Jamee handled the financial portion and was knowledgeable, efficient and kind. After bringing the car home, Will came to our home to connect the garage door opener. He was professional and patient while demonstrating how to use all the outstanding electronic features of our Q5. I learned so much from Will, since he walked me through functions. It was a great experience.
Top Reviewed Specialists At This Dealership
New and Pre-Owned Vehicle Sales Consultant
Pre-Owned Sales Consultant
Their service is outstanding! Super easy check in and... - kvonderbrink1
Their service is outstanding! Super easy check in and pickup! They are always there to make my service as simple as possible. Long time Audi owners
Great buying experience. Becky Algeri was very easy to... - sgolden
Great buying experience. Becky Algeri was very easy to work with and provided great communication throughout the process. Showroom was COVID-19 ready easy concerns. Very happy!
Great experience, Derek was very easy to work with and... - Mike
Great experience, Derek was very easy to work with and listened to what my goals were. He did not push me in direction of any particular car.
I've been trying to cancel a car warranty for 3 months... - LGLOVER2011
I've been trying to cancel a car warranty for 3 months and no one will reach back out to me. I call and email and no one calls me back.
David made our buying experience a positive one. He spent... - jpnappier
David made our buying experience a positive one. He spent time with us throughly demonstrating the features and differences of the Audi Q5 and it’s options.
Just purchased a new Forester and found the staff to be... - Michael Berry
Just purchased a new Forester and found the staff to be very helpful and considerate. Special kudos toMatt Harteis who was our sales consultant. Pleasant and professional throughout the process.
Lease - Tango006
I was currently leasing an Acura and made my way to Bedford with my dad to look at some options... After several stops at dealerships, I landed at Audi in Bedford and the rest is history.. Richard, and the staff were great and I am currently driving an Audi Q5.... I’ll be back!!!!!
Dishonest, rude an no integrity from this place! - User3157
I would give 0 stars if possible. I've bought a lot of cars in my time and I have never been so disrespected as I was when trying to buy a car from this place. They apparently had it mis-advertised as a certified car, on many different sites, including their own. Gave me many different stories on how it happened, then tried to extort another $3k out of me to make it the way they advertised it. In the process they were pushy, rude and condescending. The most unprofessional place I've ever tried to work with, even from someone claiming to be the brand manager. BUYER BEWARE!!
I purchased a Q3 and while the car looked amazing I was... - Jbutts352
I purchased a Q3 and while the car looked amazing I was providing with incorrect information that I later found out was untrue. The dealer shared that the car had wireless Apple pay and as a result I paid for a more expensive option. This later was found to be false. Please check all information provided by this dealer.
Great Experience - Karla1
Currently I have a 2016 Audi A5 that I have purchased and have serviced at Audi Middleburg Hts. It has always been a pleasure and they do a great job!
For the past 11 years, I have been servicing my Audi A4... - abach
For the past 11 years, I have been servicing my Audi A4 at The Audi Connection (formerly Joseph Audi). My last service visit was very disappointing. I called a week in advance to schedule my A4 for a routine service and asked for a loaner car. The service department told me that should not be a problem. I drive over two hours to have my car serviced and expected genuine customer care. I did not receive this. In fact, my sister (who was with me at the time) said she had better service at the local Pep Boys.
Upon dropping my car off, I told Lee in the service department, that I needed a new pair of wind shield wipers and reminded him I requested a loaner car. Assuming that I would get one of the six Audi loaner cars parked out front, I was told I needed to wait until the Enterprise guy came from down the street. I don't understand why I was not given an Audi loaner when I scheduled my car a week in advance. My sister and I were inconvenienced by the wait, paperwork, and inspection of the rental car during the pouring down rain.
When I came and picked up my car I asked Lee if they put my wind shield wipers on. He commented that wipers were not included in the type of service I had done unless I specifically requested them. I told him I had requested them- the first thing I told him when I arrived!
I went to pay for my service and the cashier said he had not even written down my request. I handed her my Audi discount card they sent me in the mail and she said they already discount the wipers and I would not be permitted to use the card. Why do they send out discount cards for service and parts if they do not honor them? Needless to say my wipers cost $54.00. The cashier reminded me that labor of the wipers would have been another $50.00 to have them installed! Luckily, I was not charged for this service.
I would not recommend anyone to go here. I plan on finding another Audi dealer for service. This is upsetting to me, since I have been a loyal costumer for a long time.
Vin Devers Autohaus of Sylvania