Really great! - GiuseppeBMW
A 5 Star rating is not enough for these super friendly people! 10 Star would be more appropriate :)
Everyone I spoke with was excellent
Ziad helped very much and Mikel too! I feel they are my extended family now
When I arrived to pick up my vehicle I was greeted as if they knew me from long time ago
Definitely this is dealer is the best so far
Rachel making Christmas complete with an Audi Q5! - Seth Myers
Rachel is a rockstar. My fiance and I were unbelievably impressed with her professionalism, knowledge, and general candor. I consider myself a long-term customer at Audi Columbus due to the amazing first-time experience I received during this car buying process. I left with the confidence that this was the start of a relationship rather than the end of a transaction. Thank you, Rachel - I look forward to working with you in the future!
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Lauren at Byers VW rocks!! - Atlas
Lauren was very thorough in showing all the options on vehicles. She worked to get me the best deal. Very friendly, not pushy, enjoyed the experience. Love my Atlas!
Porsche Brand Ambassador and Jaguar Sales Specialist
Volkswagen Brand Specialist
Extremely professional and honest. No games - Debbie
Best car purchase experience EVER! Went to several dealerships and had the same typical games. Not here, they were forthright, honest, and made me feel so comfortable. Especially being a female. Highly Highly recommend them.
Exceptional service for my Audi - PLADAMS
I just had the best experience with MAG Audi. I worked with Josh and he was wonderful. Not only was my timing chain repaired, the balance shaft was also added as a courtesy. The service manager, Chad was instrumental in making it happen. I am extremely pleased.
Best Sales Team - EnzoBenzo
I was considering purchasing a new car, I just wasn't sure on what was out there.
I came in to see Karl, he was knowledgeable, friendly and happy to work with us.
Just purchased 2018 Audi Q5 November 24, 2017 - Linda Sharon PA
I am very pleased with my purchase from this dealer. They were very responsive to my needs and were able to close the deal, prep the car, train me on its features and have me on my way in record time. They have also promised to service the car for me when I live in Sharon which is 90 miles away. It was a great experience. My Brand Specialist was Randy and he continues to answer questions and guide me through the car from either is office phone or cell phone on his day off. Great service.
Routine service call - Peter Lindeman
The great thing about this dealership is they treat you with respect, they service your car quickly and efficiently, and they take the time to answer your questions completely.
Cascade Subaru sells AUCTIONED cars at retail prices. - theWhip
Cascade Auto Group of Cuyahoga Falls/Akron sold me a Subaru that had been AUCTIONED TWICE. Not sold at 2 other reputable dealers in 3 years. Cascade was able to sell by not disclosing full Carfax. I paid $2163 for repair service contract. Noticed noise after 2k miles, serviced for wheel bearing. Certain noise persisted. Cascade forced me to use their service department for the repair, through the warranty contract. I was ignored for months. When I was finally contacted, I was referred to my salesman. By this time, I had also learned that Cascade sold me a Subaru with the wrong tires on my AWD. The xar has been serviced 6 times for this noise. Cascade had my Subaru for 5 weeks and instead of their expert Subaru trained, highly skilled service technicians correcting this persistant problem, my Impreza now had a new noise. Another attempt to fix left my brakes locked up after the technician was annoyed that my Impreza still had this noise. After a long 24 months, thousands of dollars and an insane amount of lost time and frustration, my Cascade Impreza mystery was finally solved, The full Carfax and close detail showed...auctioned twice, and more. Independent mechanic found: inside of air blower box was burnt and charred, bent bolts under the motor, timing belt worn and appearing too worn for the miles, bent alternator, engine straps both disconnected. It goes on and on. Bonus kick? I was assured by my salesman Jason D. that Cascade was a reputable dealer and that if they had any questionable cars, those cars WENT TO AUCTION. Don't believe it.
Waste of time, buy or not it is going to take a long time. - thedyne23
I like to start by being fair and honest but kind. Derek Pickle was fantastic to work with. Great communication and was a personable individual and in the future if he changes dealerships I would gladly work with him again.
So the story: honestly I am not the kind of person to drive an Audi but I was looking for a small SUV that was good in all weather and somewhat nice. The Q5 was a great fit and they were priced right. Issue though is that they are not many around, maybe because of the Takata recall, unsure. So I had to make a trip to Audi. I actually started though at Audi to look at a BMW 5-series. It was a great car and I left thinking easy I will buy it. Mind you this is first trip. It was not around though on my first trip, it was in detail. So I had to come back. I met Derek because the person I originally talked to, Steve, was nowhere to be found even though I made an appointment. Nothing new for a car dealership and my friend is at another dealership and said that you make these appointments and nobody expects you to show. Well I did right on time and nobody was there. Trip 2 we drove the BMW and with Steve. Like actually with Steve, this is one of those dealerships where they insist on riding with you. Which sucks because you have to make small talk with Steve Cortez instead of messing with the car. So I did my research on the car and it was in an accident but it was priced the same as any other BMW of similar miles and year. Same friend at the dealership said that you can take the worth of any car basically and slash 25% immediately if that is on the title to most places. So I saw the car was fixed well and in good shape but I could never resell it. So we talked price and it got uncomfortable where they would not budge and we moved to looking at other cars. Then I remembered they had Q5's and we took one out. Steve came along for the ride of course. I liked it but they were closing. So week later came back and looked at the selection and started to think about them and looked up the details. Well many of them were in accidents and priced the same as a non-accident car so I had a list of those worth and worthless. Came back with my mother whose score I figured I would need to get a better rate and we looked and talked prices and they were not moving much and offered a low trade in so we left. Get a call and they want to offer more. Few days later came out again and negotiated and still wasn't much change. Got them to move a small bit but not enough. They negotiated and after I had left agreed to move more. Then we return and we wait and wait and wait for Derek even though we had a 3pm appointment and showed up at 3:02pm and are going to buy this day and it is not at the lot as someone took it out, neglecting to tell me before traveling from the west. So we left and planned our return a few days later. Few days later the day we were going to buy it, it sold before we got there. Derek did text me and say someone is interested and to grab it but I was in the middle of a highly important phone call and could not read the texts.
Point to all of this. They slowly will move and say each time that they are working with you and to take it easy. See it this way though. It costs 30k and you want 28k. Most places will say okay let's settle at 28.4k but Audi does 29.6 to 29.4 to 29.0 to 28.9 to 28.7 to 28.4. Its a terrible waste of time. If they would have worked with us the first trip for the Q5, we would have it. So my suggestion, go somewhere else. They will dig how they are Penske until the sun rises into their sale and all the BS that you really could not care about but try Sunnyside Audi. I know people there who are great amazing people, they just did not have any older model q5's that I was after. I liked Derek, he is a phenomenal salesman and person but I do not recommend this Audi of Bedford.
It is worth mentioning that they also do not guarantee your deposit back without a 'good reason' which is against the law to my understanding. I am not a lawyer but a brain scientist.
Allan Slavik: The Best in the Buisness - ets141
No lie, Allan Slavik is easily one of the best used car salesman in Ohio and one I've had the pleasure of pirchasing from on numorous occasions. Im currently in the market now and wish he was still working at Sunnyside Audi. Honestly, it lost them a long time customer not including my network of friends and family members, all of which purchased multiple vehicles with Sunnyside for over a 17 year period. I'd short Sunnyside if it were publicly traded and use the profits to rehire him!
For the past 11 years, I have been servicing my Audi A4... - abach
For the past 11 years, I have been servicing my Audi A4 at The Audi Connection (formerly Joseph Audi). My last service visit was very disappointing. I called a week in advance to schedule my A4 for a routine service and asked for a loaner car. The service department told me that should not be a problem. I drive over two hours to have my car serviced and expected genuine customer care. I did not receive this. In fact, my sister (who was with me at the time) said she had better service at the local Pep Boys.
Upon dropping my car off, I told Lee in the service department, that I needed a new pair of wind shield wipers and reminded him I requested a loaner car. Assuming that I would get one of the six Audi loaner cars parked out front, I was told I needed to wait until the Enterprise guy came from down the street. I don't understand why I was not given an Audi loaner when I scheduled my car a week in advance. My sister and I were inconvenienced by the wait, paperwork, and inspection of the rental car during the pouring down rain.
When I came and picked up my car I asked Lee if they put my wind shield wipers on. He commented that wipers were not included in the type of service I had done unless I specifically requested them. I told him I had requested them- the first thing I told him when I arrived!
I went to pay for my service and the cashier said he had not even written down my request. I handed her my Audi discount card they sent me in the mail and she said they already discount the wipers and I would not be permitted to use the card. Why do they send out discount cards for service and parts if they do not honor them? Needless to say my wipers cost $54.00. The cashier reminded me that labor of the wipers would have been another $50.00 to have them installed! Luckily, I was not charged for this service.
I would not recommend anyone to go here. I plan on finding another Audi dealer for service. This is upsetting to me, since I have been a loyal costumer for a long time.