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I always want a better 'deal,' but, obviously, I was not... - KSP
I always want a better 'deal,' but, obviously, I was not offended & bought my last two cars with Diffee. So, they must be doing something right!
Top Reviewed Specialists At This Dealership
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One of the best salesman I have ever had, not pushy, very... - romine1981
One of the best salesman I have ever had, not pushy, very friendly and knowledgeable. Finance person was amazing, he definitely knows his job and does it well.
I am so thrilled with the excellent service! If you are... - C. Painter
I am so thrilled with the excellent service! If you are looking for a different vehicle, head to Wild West Ford Guymon, OK, talk to Luis Gomez— this man knows his vehicles! Thanks Luis— you exceeded my expectations!
Easy Peasy - D Quinn
Working with Stan Housh is a breeze! I knew what I wanted and Stan arranged to get the vehicle and have it ready just as promised. I had a few phone calls and text back and forth with Stan getting details necessary for the purchase and delivery, but everything was low key and no pressure. When I arrived at the dealership for delivery the finance manager had me in and out of his office very quickly with no high pressure tactics. He did present all of our options, but did not pressure for the up sell. The experience was much better than other dealership offices I've been in in my 63 years. A couple of follow up calls with office personnel were like visiting with my next door neighbor - very friendly and casual. We have purchased from Stan previously and spent more time just visiting with Stan catching up than we did on the actual purchase deal. Which is the complete opposite of past car buying experiences with other sales people and dealerships. I'm a very happy and satisfied customer.
By far the best dealership experience I have ever had.... - ralphmcfadin.rm
By far the best dealership experience I have ever had. Chris Martin wasn't pushy or the classic stereotypical car salesman. He was up front and honest throughout our entire time there. Also Chris along with J.J. where both very informative. All in all this dealership gained a life time customer.
My wife and I went to Billingsley Ford to look at a... - athh
My wife and I went to Billingsley Ford to look at a particular vehicle. We confirmed the vehicle was available, drove to the dealership. The car was parked in front of the building, the salesperson met us outside and we test drove the car, and chose to purchase it. We were given a fair trade-in price and purchase price. The finance person worked with us and we got the payments we had in mind. Very pleasant buying experience and would highly recommend Billingsley Ford.
Service department keeps my vehicle in good shape and are... - Barb
Service department keeps my vehicle in good shape and are always friendly and informative about my car. They are very efficient in a timely manner!!
It was a great car buying experience!! Thanks for the... - sspaulding
It was a great car buying experience!! Thanks for the support from everyone at Red River Ford! The truck is for my son and he loves it!!
This is a specifically about the service department. We... - SJ
This is a specifically about the service department. We purchased an $85,000 BLACK LABEL Aviator in December 2020. Our sales associate was awesome so I'll review her separately. We LOVE the vehicle as well. This is completely about the service. We had high expectations with the "Black Label" program and opted for that in our vehicle partly for the service amenities. We have had 3 experiences now. All of them since July 1, 2021 and each of them have been disappointing, frustrating, and just horrific. It is like a bad reoccurring dream - I am at the three strikes, you are out. Our main contact has been Joe and he does NOT follow up on his word. I had to contact him numerous times to get situations resolved. Our first experience was a routine oil change and the problem was they charged us points when we had four "complimentary" oil changes with our purchase. Joe told me that was not right and it had changed in 2021. We were told one thing at the point of sales so we pushed back and they agreed to credit our points. It took me three follow up texts and over four weeks to get the points credited. Once I said I would be contacting the service manager to get a solution, they were easily credited within a few minutes. But why did it have to come to that ??? In the meantime, Joe told me through our texts he would send me his business card for any further service needs. He told me this multiple times. I finally had to pick it up myself when I drove in to have a tire fixed last week. He had 5 weeks to put a business card in the mail. Another example that follow up is not his strength! Back to the tire, Joe tole me the tire was fixed and it was a loose valve stem. Not so, as we literally had to add air for the next 10 days every day as it continued to leak. My husband scheduled for them to pick up the car and fix the tire for the second time. He worked with the service manager, Chris. We had a pick up time of 9:45 a.m. At 11:00 a.m, no contact and no pick up. My husband called and they are literally on their way now at 1:00 p.m. to pick up BUT in the meantime, I have altered my day to accommodate being home and available. They have NO respect for client's time, schedule or needs. I honestly can't even put into words how upset I am and explain all the details in a short review. We have been overly nice and given them every chance to fix the situation. When I have to spend my time following up for service, perhaps they should be paying me! They could at least offer something like a complimentary detail service in exchange for our bad service. I do want to say all the team (5 different people) that have come to our home to pick up and return our vehicle have been very good, mannerly and professional. I believe they work for a contract company other than Lincoln but they are great people. Again, it is the service team that is creating the hardship. I have 3 different contacts looking to purchase Lincoln SUV's this year and I cannot recommend them knowing the chaos that follows after you drive off the lot. Enjoy the vehicle but hope you NEVER have to have any maintenance as the true colors come out and they are not pretty! So sad customer service is a lost art when you spend $85,000.
I recently purchased a 2021 F-150 from Fenton Ford. I can... - lsa1401
I recently purchased a 2021 F-150 from Fenton Ford. I can honestly say that it was a totally pleasant experience, unlike other dealerships I have purchased from in Texas & Oklahoma. I reached out to 30 dealerships trying to find one that would order me a truck for the best price & not add a bunch of hidden fees when it's time to finalize the deal. Brian Cowart was my salesman & I cannot emphasize enough what a honest & straight forward guy he is & was always quick to respond to any questions I had. He didn't play any of the typical games that salesmen like to play & we made all the decisions over the phone. Brian did not try to get me to come into the dealership before I placed my order like many other dealerships did. Some salesmen would not even give me a price by phone. He was exceptional in helping me select options to meet my needs & save me money. The F & I guy, Jonathan Mundy was very honest & did not try to pressure me into any services that I did not want. He was very helpful in helping me choose a Ford Extended Service Plan which I wanted because of all the new technologies on these new vehicles & how long I keep my vehicles. Jonathan offered the ESP at a price that was equal to or better than what I had found online & I did not have to deal with an online vendor, which can sometimes be scary. The ESP at Fenton could be financed into the loan if needed, which cannot be done with online ESP vendors. I had an awesome experience with Fenton Ford & they will always be my go-to dealership in the future. If you are interested in doing business with honest people that don't play games & will save you more than enough money to drive to Ada, give this dealership a try.
My preference would be to give these guys zero stars, but... - cahammo
My preference would be to give these guys zero stars, but I guess that isn’t an option.
After conducting my research on the used car inventory across the OKC metro, I settled on a vehicle that was at this dealership.
I sent inquiries about the vehicle to the dealership and was assured it was still available. So I started off on my 1.5 hour drive to the dealership.
Sometime well after my departure, I received a text from someone at the dealership notifying me the vehicle had sold. Since I was driving, I didn’t bother reading this text. Furthermore, it wasn’t until after I met with the salesperson at the dealership that I checked my texts. What I found irritating was the salesperson didn’t even know the vehicle had sold. In fact, he even told me the vehicle was on hold to another customer. He suggested I pay a couple hundred down on the vehicle and come back the next day for my test drive. All of this when the vehicle had not sold earlier in the day, but LAST WEEK!!
I can’t imagine running a business in this manner. Nobody that I talked to seemed to actually know what was going on. I feel like I am doing a public service by urging others to steer clear of buying a vehicle at Seth Wadley Ford.
BOUGHT A OLDER USED CAR, Knew it was SOLD AS IS. had a... - mike4dodge
BOUGHT A OLDER USED CAR, Knew it was SOLD AS IS. had a problem a few days later, i just knew it was on me...But Let my sales person know, 5 min latter the GSM call me, Got me in the same day, Delivered bank to me at home next day! I have now Bought 2 More New trucks and a car for my daughter! I won't buy any other place now. They Also Give free oil changes for life, New or Used. Love them!
Took our Expedition there twice for CPO warranty work.... - whittleman
Took our Expedition there twice for CPO warranty work. Both times were stressful and a fight. The first time the service manager was, according to him, putting the required work into the computer in the wrong order so it wasn’t showing that it was covered by warranty. We went round and round til he found his mistake (when the warranty says hubs are covered, seems logical they are covered). Second time, they replaced gaskets to stop a coolant leak. When we got the car home, the coolant leaked like a waterfall. They discovered the gasket was twisted. Once they corrected it, no apology, nothing for our time, but a side comment that we should have paid another deductible for something. My impression is that they are either overwhelmed, or they don’t care. Didn’t care to fix it right, didn’t care to make sure we got the coverage we were due, and really seemed to want to milk us for money. We found a new service provider.
mistake to buy here - Rgr
Don buy here. Cannot get service and rude It is a waste of time to call. Cannot get in and will put on hold on the phone and then will be told that they are too busy to talk to you
Very professional and friendly I would do business... - Wishiniwasyoung
Very professional and friendly I would do business with them again.from Bonnie to the financial people I thank you for all you did for me Margie Young
Do now buy anything or go to this dealer they underbid... - Dave
Do now buy anything or go to this dealer they underbid you car and overdid their vehicles
On top of that the salesperson got into an argument with me after stealing my keys and gave the finger to my wife who had been sitting in the car the whole time
Very poor dealership even the salesman complained about not having any new vehicles to sell
Don't let them give your wife the finger
I will never shop there again and won't recommend anyone else to go there
Beware - JackBowker
This place is a joke. We bought a twenty thousand dollar plus truck had it less than a week and it broke down while we were on vacation. Long story short we were told it needed a NEW engine. From there on out their staff would not call us back to give us any updates or answers. Was told later they were told not to talk to us. We later made a deal to pay half of a NEW engine which we agreed to. Got it back today (on an empty tank gas light on) over a month later to find out they put a used engine in it which supposedly cost over seven grand. I requested the truck be trailerd back to us which Jay agreed to but that didn’t happen. Jay told his boss he didn’t “remember” us talking about that. Called today and they would not tell us the purchase price of the used engine. Told us we purchased a “used” vehicle and that was that. Glad to know we can travel and spend thousand of dollars to get screwed over by Oklahoma’s finest car dealership. I wouldn’t recommend this place to my worst enemy. Buyers beware. Report to BBB P.S I’ve never had Facebook, in fact I hate it but signed up to protect you guys. Don’t buy used junk from them they will screw you over. Don’t get a mechanic to look at their used cars get an attorney.
Drove from parking lot of dealer to my home 40 miles and... - Lngvick
Drove from parking lot of dealer to my home 40 miles and started hearing a noise I had something in my tire. Took car to tire shop the tires that were on the car were bad. Had to replace all 4 tires the ones on the car had large bubbles in them and the tire shop was surprised I didn’t have a blow out. I reported it to my salesman. He was to let the Manager know and I was suppose to get a call back. But never did.
Worth the Drive for the Best Deal in OK - Wayne Pettigrew
I live and work in Oklahoma City but have bought vehicles from James Hodge for several years. I have always saved by making the short drive to Muskogee and the service is always above and beyond. I recently bought a new Lincoln Aviator and Hodge beat the city dealers by thousands. They also have a family style atmosphere and will always make things right without regard to cost.
Service work - Truck driver Rick
I would recommend this dealership to everyone! They have bent over backwards for us after we had truck problems. Wonderful people and place. Their hospitality was amazing.
Really, please just consider going anywhere but here. I... - katehilmes
Really, please just consider going anywhere but here.
I received the most disrespectful, snide, condescending, womanizing treatment from the salesman helping us, his sales manager, and the rest of the staff in general.
My boyfriend, his father, and myself went in on a Friday night to look at a car for me, and we were treated fairly with a decent amount of respect. After some talk, we walked away without a deal we could agree on. Within an hour of leaving, I had an email from our salesman. The next day I negotiated on my own behalf and we eventually reached an agreement. I returned to the dealership solo, and after informing the staff that I would not be financing through them but would instead be handling my own financing directly with my credit union (as I have done with every vehicle I have ever purchased) I was met with resistance. The staff made several rude comments about how “inconventient” that is and how “it doesn’t make sense” and is “weird but do whatever you want.” I was spoken to like I am a child and like I am unintelligent/incapable of making decisions for myself. I was able to shake it off because I *thought* I was getting a good deal on a car I have wanted for a very long time.
I went in to meet with an agent at the credit union I use, and our numbers for the total cost came up identical to each other’s per the information laid out in a purchase agreement, but different than the dealership’s bottom line on said agreement. I’ll spare the boring details, but among other things during a call about the discrepancy in price, the salesman told me this is “basic math, I don’t know what you don’t understand” and he laughed at me while stating “I’m really trying to remain professional here.” The call happened to be on speaker phone, and the bystanders who were in earshot had shock and disbelief painted all over their faces at his comments.
I have never been made to feel like a joke in my life until that point.
It goes without saying I backed out of the deal immediately and will happily take my money elsewhere.
It should be noted, I emailed a manager regarding this situation. I received an “I’m sorry, we don’t usually conduct business that way” response that is pretty useless. My boyfriend, however, received calls almost immediately from different managers trying to apologize. Considering that it was never my boyfriend’s deal, the car was for me, I was the sole negotiating party, and I was the sole party responsible for the financing, this strikes me as odd. I hate to accuse any individual or business of sexism, but this sure feels a lot like unfair treatment due to the fact that I’m a young woman. Last I checked, my money is just as green as anyone else’s.
The rating of 5 was given because there is no higher... - Olga B. Simons
The rating of 5 was given because there is no higher score to give. Mr Wangerin was truly a 10+. He was professional conscientious and dedicated to customer service. He was never impatient and afforded us the same kind of professionalism and courtesy each and every visit until we made our mind to purchase a Lincoln MKX. Mr Wangerins made a strong positive first impression that I had made up my mind that if I bought a Lincoln it would be from him. His honesty and easy going personality put us at ease and established a trusting relationship so much so that even though I test drove a Lexus and a Lincoln at Edmond from a different dealership I knew I would be coming back to purchase from Mr Wangerin. What sets him above the rest is his caring attitude and non presuring attitude. Upon meeting Mr Wangerin for the first time I informed him I wanted to test drive a Lincoln but did not want any pressure from him to purchase the Lincoln. I further told him I would be buying one in the very near future. I must have gone to him 3-4 times to test drive the car on different occassions and each and every time he afforded me the same kind of professionalism. He took his time with us and answered and explained all our questions whether we were buying or not....AND THAT TO ME IS QUALITY SERVICE! Yes I'm already planning on buying my next Lincoln and when I do....I will be calling Mr Timothy Wangerin to assist me again.
They did what they said they would do, droveFrom Norman... - Rainbowheartland@aol.com
They did what they said they would do, drove
From Norman and the salesman was awesome !! Yes I would buy again thinking about new pickup, finance guy was a little windy , meaning long trying to sell extended warranty
Roberts Ford in Pryor is the place to go if your looking... - deer whisper 1021
Roberts Ford in Pryor is the place to go if your looking for good honest people to deal with.. Rob Powell and staff are at the top of the game, it was a pleasure..
Great people and dealership - Calvin B
I had a great experience dealing with Michael Alexander as my salesperson. I had bought from this dealer about 4 years previously and both times they were great to work with.
Great place to do business!! - WAYNE NEILSON
I have purchased several vehicles from Washburn Ford as well as used their service department. Always impressed with this dealership. Fair pricing and great service department. Kirk and his employees are top notch and pleasure to do business with.
Reynolds Ford of Norman