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Easy and fast car deal! Very satisfied with the options... - shelly4080
Easy and fast car deal! Very satisfied with the options available and our salesman was very knowledgeable and friendly. Will return for any future car needs.
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New/Pre-own Sales Consultant
My experience with the Four Stars team was 5/5. Would... - Kevin.kruthers
My experience with the Four Stars team was 5/5. Would definitely recommend and return in the future. The team assisted me in getting what I wanted, did not “bait and switch” or try to push anything I didn’t want. Ryan confirmed prior to my arrival that the vehicle I was interested in was in fact available. He got the cars washed and took more detailed photos for me to clear up a few concerns I had before making the 60 mile drive. This extra effort and truth in advertising was greatly appreciated. Everything after I arrived went very smoothly and I’m extremely satisfied. I came in with pre-approved financing, but Gary Deeb was able to get me an even better rate. It was the easiest dealer financing process I had experienced. Thanks!
Run as fast as you can away! - sahlahfaery
If I could give Post Oak zero stars I would. This whole experience has been a nightmare. We found a vehicle there June 28th. I submitted for pre-approval for the loan on their website. I received a text message from Katelyn following up. She would not answer my questions directly and just kept trying to schedule me an appointment for Monday morning. Should have been my first clue that something was wrong. I have a 2 hour drive one way and was not interested in driving down without knowing I had been pre-approved. My husband took off 1/2 a day and we drove down there for our 3pm appt. That is when we had the misfortune of meeting Eddie. After the haggling game with him while he insulted us we found that we could not get the vehicle we wanted. It took his supervisor and then Mike, the sales manager to make something happen. We found a vehicle that met what our requirements were. So now we go to finance. We had to wait over an hour to talk to someone in financing. Once we did, we got Marcus. Marcus is the ONLY saving grace at Post Oak by the way. He was very transparent with us on what everything was and made us feel relaxed. We signed the paperwork and drove home in our new car. However, that was not the end of the story. July 5th I get a call from the finance company wanting to know about how the vehicle is being used. I tell them my husband is driving it. We go on and finish up the call. July 6th I get a call from the dealership wanting more payment stubs then what I had already gave them. July 11th Eddie calls me. He tells me that because I told the finance company my husband is going to drive the car they will not approve it. I told him I didn't understand and his response was "why did you tell them that, they didn't need to know" because this is my fault?!? I hung up on him and then called Mike back to let him know about this conversation. He tells me he is going to look into it and call me Monday. Monday comes and goes and I hear anything. So Tuesday I call my Credit Union to run the loan. They are able to approve it and tell me what they need. I call the dealership again and get someone who claims to be an Asst Manager because Mike is in a meeting. I tell him the whole story. This guy tells me he is going to pull my file and look at it then call me back from his desk in just a few minutes. An hour later, nothing. So I call again. I get Mike on the phone. I tell him about the bank giving me the loan and ask to have the information sent to them. He says he is going to work on finding out what needs to be done and will call me back. By Wed the 15th, I have made more calls to this dealership then my mother. I check with my bank, they have heard nothing. I call the dealership, Mike is off today. They will have someone call me. I wait an hour and call back. I ask for Shaun (the GM) and I am told he is in a meeting. I explain to the receptionist AGAIN what is going on and get told that she will have financing call me. I told her she had an hour and then I calling back. Marcus calls within 10 mins and starts working on it at 11 am. After that, my credit union had an email saying that the dealership needed a pre-approval letter (even though I told them the bank wants a purchase order) and the credit union said they do not do that, what are they looking for so that they can send it over and have heard nothing back. It is now 5:10, the receptionist at PO is not answering the phone. If you call and choose sales they just put you back into the endless queue or to voicemail for the receptionist. We have had this vehicle for two weeks now, paying insurance on it, adding things to it to make it our own and we can't even get them interested in actually getting money for it. I called back (the receptionist finally answered) and asked for Shaun again and was once again transferred to voicemail but for Jerry Wright instead of Shaun. Called AGAIN receptionist took a message. Today is Mon the 20th and I still haven't heard from Shaun. The paperwork still hasn't been signed. The only thing that has been completed the way it should be and done is what was done by my credit union.
I’m only giving it 1 star because the only thing they did... - leslynn0802
I’m only giving it 1 star because the only thing they did right was my oil change. I needed new tires. I went to Doenges in May of 2019. I was told multiple times by their front service cashier, Olivia, that these exact tires were covered by road hazard warranty. And she AGAIN told me this when I was getting in my car to leave with the four new tires on my car. She also told me that as long as I went to Doenges it would be covered. Fastforward to today, March 13 of 2020. My tire is needing to be aired up twice a week. I go to Doenges after I get off work. I just wanted them to patch my tire. ONLY to find out that there are MULTIPLE small holes in it and they’re not able to patch, or fix it. They REFUSED. They gave me a price for ONE new tire instead. When I asked about my warranty they couldn’t even pull up my receipt from the sale of the tires. They only were able to look at the part with the part Humber, as I’m told by Megan and Rich. Now I’m doing to have to buy ANOTHER tire for my car when the new tires are still NEW! IM FURIOUS! But don’t take into account the fact that I was TOLD that I had the warranty before I drove off their lot. And now they’re saying that they didn’t get my tires from a Toyota supplier and only Toyota vendor supplied tires are covered . I’m outraged, beyond livid. I will NEVER go back to Doenges. You have literally lost a customer. First of all, honesty is best. And if you can’t honor what you tell customers what makes us think that you’re being honest with your work? I will not be recommending this Toyota to anyone. Also, I have family who work in multiple Toyotas. So there’s that. I will be taking my car and my business elsewhere. What. A. Disgrace. You’re establishment is the worst and I hope many people see this and help them turn away from your business. Honestly, don’t trust this Toyota. Seriously.
Need a good car go and check out “JIM NORTON TOYOTA” 100%... - oranthorpe405
Need a good car go and check out “JIM NORTON TOYOTA” 100% recommended. Rachid Kaci will make the impossible possible!! Trust me. 10/10 customers service..
The salesman, Mike Hamilton, was very responsive and... - Kasey
The salesman, Mike Hamilton, was very responsive and worked hard to accommodate my needs. He was respectful and not pushy. I highly recommend Mr. Hamilton to be your salesman. All of the staff at Fower Toyota were very welcoming and kind. This was a great experience!
Grant Remple and the team far exceeded my expectations... - Woodcory5
Grant Remple and the team far exceeded my expectations with my recent purchase. They were laid back, professional, courteous and made the entire process smooth. The deal on the truck was more than reasonable, and one that I could not pass up.
My first car purchase was actually from Janzen GMC in Enid in 2002 (which was a great experience, too) and now I am wondering why it took me so long to do business with them again.
Safe to say, Grant and Janzen will be my first stop next time I am in the market and the first recommendation for any friends or family I know needing a vehicle. Thanks again, guys!
GREAT SERVICE! - New Toyota
Been searching for the perfect 4Runner for my family. They made it super easy and gave me the pricing upfront and gave me a fair deal on my Rav4 trade in. I wouldn't go anywhere else!
Well I bought a car from them couple weeks ago supposed... - Trichy
Well I bought a car from them couple weeks ago supposed to get a check from them set up be 5 business days they did work with me on the deal pretty good but when they owe you money they are really slow to get it to you they should set it up to be able to issue checks at the dealership rather than going to Oklahoma City
I have always serviced my Toyota’s at Bob Howard Toyota!... - Valerie
I have always serviced my Toyota’s at Bob Howard Toyota! Royce has always taken great care of me and my cars. I would highly recommend this dealership and Royce if you want great service!
If I could give them a -5 stars I would. They are a JOKE.... - Fedupdude
If I could give them a -5 stars I would. They are a JOKE. Take your car somewhere else! They’re trash af. Probably the worst one in Lawton tbh. They told me my car would be ready in an hour and it was 4 hours later and they only did ONE thing to my vehicle. I will NEVER take my car back there or recommend that place to ANYONE. 🤘🏽 #gang
Bought elsewhere because of poor service - Disappointed Enid resident
We walked into the Enid dealership expecting to purchase a car that day. We had looked at cars with Tom Gray at a previous visit, so we asked for him. Bad decision. We had the online offer from Northcutt via True Car as well as an invoice for an identical car from dealership in Bartlesville, a town smaller than Enid. I brought our True Car guaranteed plus the invoices and offers from the other dealership to see if they could come close because we wanted to purchase locally, at home. We were told the True Car estimate they sent us wasn't valid. We were also told we had to wait approximately an hour, it was a busy Saturday morning, to see the manger and credit department before we could do anything. We already had secured financing and Tom Gray was aware of that fact. We finally just said we would leave after all of his stall tactics. I asked as we were leaving who we were supposed to talk to negotiate a car. I got no answer. We promptly drove to OKC and purchased the supreme version of the same car for thousands less than Northcutt. Do your homework, and do NOT use this salesman. My husband and I are a professional couple with a solid income who had purchased several used vehicles from Northcutt in the past. Never again. Don't know if he didn't have the authority to make deals or talk about negotiations without the approval of his sales manager or what, but not the way to do business. He had no interest in working with us. Maybe it's like many things in a small town, and it's about who you are and what they perceive you have. Very disappointed in the whole process there. I really wish we had never requested him when we walked in that day. If you have to purchase from Northcutt ask for Ryan Martin and do your homework on prices and car features. Hopefully, the staff is actually autonomous enough to negotiate car prices, and Tom just had a bad day.
We went into Toyota of Ardmore in need of a vehicle... - 2014highlander
We went into Toyota of Ardmore in need of a vehicle because the transmission had went out in our old vehicle. We walked in the door and meet Aaron and we couldn't have asked for a better sales person. He showed us a car (2014 Highlander) that fit our needs and was with in our budget. He showed us all the features of the car and gave us a price without any pressure. Big thanks to Toyota of Ardmore.
Four Stars Toyota
Jim Norton Toyota Tulsa