Satisfied Customer Bob - Sierra Bob
I went in to look at a late model used truck. Thomas Spencer informed me they had sold the truck the day before.
Thomas asked me a few questions about what I was looking for in a truck then got on the computer and located one at another dealership. He had the truck brought to Larsens lot for me to look at.
The truck was what I had in mind if I were to order it from the factory, needless to say I bought it on the spot.
Thomas took the time to understand what I wanted and worked toward that end instead of trying to sell me something close that they had in inventory.
Thank You Thomas and the rest of the staff for your courtious service.
Top Reviewed Specialists At This Dealership
Used Car Sales Manager
GM World Class Tech
Professional and easy - Nikeguy
We sold our car to Royal Auto Buying Center. Daniel helped us with everything and it was very easy. I think he was very professional and honest. I would highly recommend if you have a car to sell look him up!
Internet Sales Manager
Oil Change - WML
Went in for an oil change. Expected to wait about 1 hour for the oil change. Was done in about 30 minutes. I was very impressed at the length of time.
Professional And they care, and M Tv - Cvn786
Their professionalism is above reproach and most importantly they are there when you need them!will you all be listen and may work with you and help you and when you ask them to do something they do it I consider them the best of the best and that's based on 10 years of service and having things done that needed to be done and things it in all that you have and regular maintenance never heard a bad word about them either post script there what we hope all automobile dealers are or should be these guys do it Chester Morgan Dill Leonhardt
Superb service - HappyHealthyHammond
I called ahead and scheduled an oil change; upon my return from a pleasant walk about; I discovered the service man saw my note to self on the dash to replace the rear brake lights- which I forgot to tell them about, but purchased on the walkabout. They had completed the oil Change just as I returned and offered to install the bulbs I had in hand! How sweet was that! The Oil Change was so comprehensive - and the service was so helpful; I immediately scheduled my next visit! Thank you Krys for your helpful service!
Best dealership ever! - Summer Tuenge
I have purchased two cars from Roe Motors and have never been more pleased with my experience at a dealership! They are amazing and go above and beyond! Especially for their return customers!
My husband and I have had the pleasure of being helped by Trish Thoman, she sold us our first car we purchased from them. It was a 2011 Toyota Camerey which was in perfect condition. We had it for 2 years, it was a great family car and we never ever had a problem with it! Grant Bryan sold us our second car. It's a 2014 Lincoln MKZ. It is also in absolute perfect condition and has every feature I could ever imagine, seriously it's loaded! They always call you to make sure everything is going well after your purchase, and send you a wonderful gift box full of goodies. Every year we get cards from Trish! And they always remind you when it's time to service your car! We also had the pleasure of working with Lori Bouquet (absolutely adore her!), Kim McDonald, and Zack Morris all who work in sales. We absolutely love every single person we have met there! That is saying something when it comes to car sales! They are never pushy and really just want you to be happy and feel completely comfortable with your purchase! They made customers for life with us! I love love love my new Lincoln! Thank you so much Roe Motors! You are all absolutely wonderful!
Fabulous! Best experience ever. - terey
I gave an excellent review for the fact that I didn't meet anyone that wasn't professional, helpful and just so friendly. Brad Roe helped me with the whole car procedure and you couldn't of asked for a more truly sincere person. He made me feel like a family member. Justin Hamsley handled the financial part of the transaction and what a very special young man. He explained everything clearly so I didn't have any questions. What a painless and rewarding experience buying a car from the Weston Group.
Brake oriblem - RLB
Quickly diagnosed, part ordered, came in within a few days, part replaced and I was on my way. Friendly staff. No cost. Truck still under warranty.
Purchase of new vehicle - camaro ken
This dealership was a pleasure to purchase a new car from. Steve Ross and Bob Rhoades could not have been more accommodating. It was a very positvie buying experience.
Great Service - BillG
Just wanted to thank the service team at POWER BUICK GMC for there outstanding service on our 2017 Sierra last week. My wife and I were on vacation from California and the check engine light came on. We brought it in and it was diagnosed with some unusual engine codes that could have been very serious including replacing the engine. It turned out to be two burnt injectors which were ordered and replaced. Steve Faustina was extremely helpful in not only explaining every scenario, but arranging for a rental for us to use for the rest of the week. We were able to continue with our vacation plans with our minds at ease. Thank you Steve and thank you POWER service team for a very personable and professional experience. Bill and Denise Gregg 4/6/17
Best place to buy a car or pickup, - Love GMCs
Swain Motors is 'the' place to purchase a vehicle. Great, friendly, knowledgeable salespeople are such an asset for their business. Mark Fisher has sold us quite a few vehicles and we trust him totally. Thank you.
4th new vehicle purchased from this dealer in last 7 years - Micahwatts29
Josh and Alex are the best!! They treated me like royalty and with great respect! If you want a straight forward deal come to this dealer... I will be back!
Terrible Experience with Service - Liljen
I went to Kendall, because my air conditioner was not working and we are relatively new to the Eugene area.... I felt like going to a dealership would be the best route for me. They did a diagnostic test on my car that cost $115. They told me that my AC Compressor was leaking and I needed to replace it... the cost would be $1200!!! They also told me that my brakes were going to need replacing, I thought that was odd, because I had Les Schwab replace them 1 1/2 years ago... I decided to get a second opinion and went to a place that 3 different individuals recommended to me. They told me that they first off didn't even think a diagnostics was done, because there was no dye in my engine, second they said I had a slow leak and they fixed it for $150 and lastly, they checked my brakes they have 80% of their life left...
I can't believe how dishonest this dealership is!! Shame on you!!! I feel like I was totally taken advantage of!!
New Yukon Denali - Sun Dog
Vehicle was not ready when we arrived to pick it up despite plenty of notice. Pricing details were not well explained. After> 2 hours doing contract and waiting for vehicle to be prepped Kyle spent less than 10 minutes orienting us to our new vehicle then left.
service department is really bad! - Local guy
I have went to Clint Newell several times. They seem to want the money upfront now and you don't even know what your getting? I do believe that they hire low grade mechanics that are not very knowledgeable and they don't pay there employees very well. Unhappy employees=bad service...! I have never worked there but they have no problem taking thousands of dollars from you. So if you want to loose your xxx I highly recommend Clint Newell....I am done with these jokers.
Impressive - CHumphries
I am amazed at the outstanding car buying experience I had at Airport Chevy. It was honesty everything you would want when buying a car, from the large selection of vehicles, to the pleasantly helpful employees, to the really good deal I received. I will absolutely recommend Airport Chevy to my family and friends. Needless to say, I am impressed.
Deceitful - Deceived
My wife and I traveled 2.5 hours to Madras to consummate a purchase of a pre-owned vehicle. We'd been communicating for days with salesperson Jim Angel and had price, trade-in, etc. determined. Essentially, it was a matter of us looking at the car we wanted to purchase and them looking at our trade-in. If everything checked out, it was a deal.
For some reason, this salesman didn't bother to make sure at least two sets of the key & fob were available - and didn't even mention it until the paperwork was done and we were about to leave. Then, he came up with a story about the second key & fob being at the dealership's owner's (Gary Gruner) house because his wife had been driving this vehicle (yeah, that's a good business practice).
Jim Angel said he'd obtain the key & fob and mail them to us. He never has. He has changed his story re: when he sent them and kept stalling - "Let's wait a little longer to see if they get there." It has been almost 20 days.
He quit responding to our e-mails so we tried the dealership's online e-mail system to see if someone else would assist us. I communicated by e-mail and phone with Kristina Sherwin, the so-called "Certified Internet Manager," who assured me that she'd solve the issue for me. Never heard from her again.
I sent an e-mail to the owner Gary Gruner who apologized for the "run around" and "would personally see to it a new key and fob are sent to you." Yet after several more days, nothing has arrived and now he isn't responding.
I'm not sure how locals are treated, but clearly the people at this dealership figure that screwing out of towners is okay. They probably believe it was a fluke we came 2.5 hours to buy a car from them and are unlikely to be repeat customers. But, maybe this is how they treat everyone.
My advice, don't trust the folks at Gary Gruner Chevrolet GMC Buick. Take your business elsewhere.