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Friendly, fair price, comfortable - Jenn711
Tyler was great to work with. Patient, flexible...a really nice guy! I went to the dealership to purchase a vehicle that I saw online. When I got to the dealership I found out the vehicle had sold the day before. It must have been fate because the vehicle I ended up buying couldn’t be more perfect for me!
Top Reviewed Specialists At This Dealership
Great Service - RSD111269
Working with Shelly has always been a pleasure, She goes above and beyond to meet the customers needs by making sure the understand what is included in the deal and all clearly explain the paperwork that you are signing.
Brake oriblem - RLB
Quickly diagnosed, part ordered, came in within a few days, part replaced and I was on my way. Friendly staff. No cost. Truck still under warranty.
Best dealership ever! - Summer Tuenge
I have purchased two cars from Roe Motors and have never been more pleased with my experience at a dealership! They are amazing and go above and beyond! Especially for their return customers!
My husband and I have had the pleasure of being helped by Trish Thoman, she sold us our first car we purchased from them. It was a 2011 Toyota Camerey which was in perfect condition. We had it for 2 years, it was a great family car and we never ever had a problem with it! Grant Bryan sold us our second car. It's a 2014 Lincoln MKZ. It is also in absolute perfect condition and has every feature I could ever imagine, seriously it's loaded! They always call you to make sure everything is going well after your purchase, and send you a wonderful gift box full of goodies. Every year we get cards from Trish! And they always remind you when it's time to service your car! We also had the pleasure of working with Lori Bouquet (absolutely adore her!), Kim McDonald, and Zack Morris all who work in sales. We absolutely love every single person we have met there! That is saying something when it comes to car sales! They are never pushy and really just want you to be happy and feel completely comfortable with your purchase! They made customers for life with us! I love love love my new Lincoln! Thank you so much Roe Motors! You are all absolutely wonderful!
Exceptional Experience - Glad to have GMC
Ron was our sales guy. He was straight forward and honest. I got what I wanted for my trade and the document signing was so fast. They went out of their way to get the color of truck I wanted. I would definitely by from there again.
Excellent experience! - Sherry
They were so easy and went above and beyond. I will and have recommended them to my friends and family. Bob Rhodes meat all our needs and then some.
One of my better car buying experiences! - AClaire80
I was pleasantly surprised that I was able to be approved. My credit has quite a bit of character! The staff were very nice & professional, not the stereotypical, pushy salesman normally associated with car buying. I wasn't swarmed upon getting out of my car.
The process was relatively painless, they listened to & actually took into account what I said I was financially capable of.
I went in with little to no expectations & drive away in a beautiful new (to me) SUV.
Thank you to Jesse & Justin for all your help!
Warranty and maintenance service - 2005 Vibe
Lum's provided excellent warranty work on my 15 year old car, purchased at this dealership new in 2004. I also go to Lums for maintenance work, because they are simply excellent at checking what my vehicle needs per the records they keep and from the extensive checklist they go through during a typical service.
Great Service - BillG
Just wanted to thank the service team at POWER BUICK GMC for there outstanding service on our 2017 Sierra last week. My wife and I were on vacation from California and the check engine light came on. We brought it in and it was diagnosed with some unusual engine codes that could have been very serious including replacing the engine. It turned out to be two burnt injectors which were ordered and replaced. Steve Faustina was extremely helpful in not only explaining every scenario, but arranging for a rental for us to use for the rest of the week. We were able to continue with our vacation plans with our minds at ease. Thank you Steve and thank you POWER service team for a very personable and professional experience. Bill and Denise Gregg 4/6/17
Great car-buying experience. - bradknick
Our sales rep -- Joel Dapkus -- couldn't have been better. He explained everything clearly and completely, and he seemed genuinely interested in our well-being regarding the first new car we had purchased in 30 years. He left no doubt that he would provide followup. We ended the day with a new car -- a 2019 Chevy Bolt -- and a new friend.
Gave me their full attention - Pg1987
Rob did a great job finding what I needed. The finance manger Vanessa made the signing process easy. Great service, would come back again for my next vehicle.
Always great service! - flytba
This dealership ALWAYS provides very fast, friendly, courteous, knowledgeable service. They never try and sell you on anything they just let you know what is available in case you might be interested. Something that most dealerships seem to forget is cleanliness, both in the cars they service and most importantly - the dealership itself. When the windows are washed, the floor is clean, the staff is neatly dressed, and the overall appearance of the place is neat, clean, and uncluttered, it gives a sense of order that these folks know what they are doing and can get things done correctly. Always a pleasure to bring my vehicles in for repairs or servicing.
Smoothest transaction I've ever had! - jhett
We purchased a used GMC Acadia at Kendall Chevrolet today and it was the smoothest auto buying transaction we have ever had. We live 3 hours from Eugene and put the deal together via email. Cole Phipps went above and beyond in my opinion to get us a great deal on both the car we purchased and our trade-in. When we finally got down to Eugene to complete the purchase, Cole had the car ready to go. And the paperwork process with the finance manager, Michael Conrad, was painless, unlike experiences we have had at other dealerships. Absolutely NO complaints from us about anything!
Service manager Kris will not tell you the truth! - Stayaway
The day of purchasing my new 2018 Sierra, I noticed the rear bumper was hit as well as the rear tail light. They switched them out off another truck because they didn't have another truck like mine in stock. When through with purchase, I waited 1.5 hours for the truck to go to "outside Detail shop". Salesman drives up, truck is no cleaner than it left, inside windshield was filthy and a stain running down tailgate.
I drive home 1.5 hours. Find two more paint issues. I call and schedule 3 days for Them to have my truck while out of town. Called the day I flew back into town to make sure it was done.
Kris the service manager knew I would be gone 3 days and back
late Friday, on the phone he says, no it's not done. "You go do what you have to, I'll call you when it's done."
Now I call the sales manager, he says no it Maybe done by Tuesday.
5 days now maybe to fix 2 scratches no bigger than a dime each and have it detailed correctly. Now I have to make a special trip tomorrow/ Sunday to get presses out of my truck that must be filed Monday.
The sales manager waited till the last day to start the repairs, I'm sure the body guys don't get enough time to do anything done correctly because Kris can't do his job correctly and they don't respect the guy cuz he is a jerk. By the way the detail shop the salesman took my truck to for an hour and a half, Washman. Takes less than 2 minutes to go through the automated car wash.
Don't expect the truth, they don't care who long you will be without your vehicle.
Professional And they care, and M Tv - Cvn786
Their professionalism is above reproach and most importantly they are there when you need them!will you all be listen and may work with you and help you and when you ask them to do something they do it I consider them the best of the best and that's based on 10 years of service and having things done that needed to be done and things it in all that you have and regular maintenance never heard a bad word about them either post script there what we hope all automobile dealers are or should be these guys do it Chester Morgan Dill Leonhardt
Deceitful - Deceived
My wife and I traveled 2.5 hours to Madras to consummate a purchase of a pre-owned vehicle. We'd been communicating for days with salesperson Jim Angel and had price, trade-in, etc. determined. Essentially, it was a matter of us looking at the car we wanted to purchase and them looking at our trade-in. If everything checked out, it was a deal.
For some reason, this salesman didn't bother to make sure at least two sets of the key & fob were available - and didn't even mention it until the paperwork was done and we were about to leave. Then, he came up with a story about the second key & fob being at the dealership's owner's (Gary Gruner) house because his wife had been driving this vehicle (yeah, that's a good business practice).
Jim Angel said he'd obtain the key & fob and mail them to us. He never has. He has changed his story re: when he sent them and kept stalling - "Let's wait a little longer to see if they get there." It has been almost 20 days.
He quit responding to our e-mails so we tried the dealership's online e-mail system to see if someone else would assist us. I communicated by e-mail and phone with Kristina Sherwin, the so-called "Certified Internet Manager," who assured me that she'd solve the issue for me. Never heard from her again.
I sent an e-mail to the owner Gary Gruner who apologized for the "run around" and "would personally see to it a new key and fob are sent to you." Yet after several more days, nothing has arrived and now he isn't responding.
I'm not sure how locals are treated, but clearly the people at this dealership figure that screwing out of towners is okay. They probably believe it was a fluke we came 2.5 hours to buy a car from them and are unlikely to be repeat customers. But, maybe this is how they treat everyone.
My advice, don't trust the folks at Gary Gruner Chevrolet GMC Buick. Take your business elsewhere.
Superb service - HappyHealthyHammond
I called ahead and scheduled an oil change; upon my return from a pleasant walk about; I discovered the service man saw my note to self on the dash to replace the rear brake lights- which I forgot to tell them about, but purchased on the walkabout. They had completed the oil Change just as I returned and offered to install the bulbs I had in hand! How sweet was that! The Oil Change was so comprehensive - and the service was so helpful; I immediately scheduled my next visit! Thank you Krys for your helpful service!
Royal Moore Buick GMC Mazda