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Fast, friendly and great work! I always can trust them... - MELMOWENS34
Fast, friendly and great work! I always can trust them with ALL of my vehicle purchases, maintenance and accessories! Thank you Bradshaw for exceeding my expectations!
Top Reviewed Service Specialists At This Dealership
Service Lane Advisor
From the moment I met Ryan he was honest and upfront with... - Rochell.blount
From the moment I met Ryan he was honest and upfront with me. There was no pressure at all he felt like a friend not a salesperson. It was the best experience I have ever had when purchasing a car
Body Shop Manager
The worst experience I have ever had with a service... - Jennifer S.
The worst experience I have ever had with a service department. They are correct when they say once you experience Jim Hudson, you will never forget it.
Brought my vehicle in for an oil leak close to the end of October. No communication from the service advisor Neal. They had it for a week, told me a sensor needed to be replaced but never told me the cause of why it went out.
When we picked it up, it had the check engine light on. They told us it's because there is some oil saturation and it will go away. That information did not sound correct at all, but I wanted to give them the benefit of the doubt. Took it to another service department immediately across the street and hooked it up to check for the check engine light and the code that came up was for the same sensor they "just replaced".
Still giving them the benefit of the doubt we drove it for two weeks and the check engine light still remained on. Brought it back around November 10th and they still put us on the back burner forever and called to request more diag time, even though its still the same issue they never fixed, and they already should of gotten the approval from our warranty company, and what they were requesting to take apart they would of already had to do the initial diagnosis.
What they were really asking is, "we didn't diagnose it properly the first time and do an actual inspection, so if you warranty company doesn't pay us for it, will you?' We could never get an actual update on what the problem is and when they would fix it. I left Nick the service manager 4 voicemails and still have never heard from him. The lady who answers the phone said it would be better if we just came in since Nick will not call anyone back.
First they told us there is debris in the engine, then it might be a timing chain, now my 40k mile vehicle needs a new engine. Any time we wanted an update we would have to call and harass someone. I don't need a daily update, but a weekly one would be nice since they did have our vehicle for over a month. We brought it in the 2nd time November 10th and didn't get it back until December 18th. That whole time we didn't even get a loaner, even Nick promised us one and it never happened. My warranty even covers a loaner. Once we were able to pick it up they even lost our key. I would rather trade my Cadillac in then EVER go back there again. It was absolutely the worst experience I have ever had, I can't stop sharing my misfortunate story with everyone I interact with. I am still waiting for my promised RO’s so I can try to understand their shady business habits and see why my vehicle needed a new engine since they have yet to give me an explanation.
My word of advice for the service department, turn your "read notification receipts" off on your phone, so when you read your clients text messages and deliberately ignore them for hours and days, they won't know. If you are reading this review and request for me to call in to talk about it- just have Nick listen to my many voicemails and I have left my contact information in those.
Easy schedule of appointment and great communication with... - Rbenking
Easy schedule of appointment and great communication with estimate and repairs. Fantastic experience very clean facilities and I was able to drop off vehicle night before
Mr. Woody Hayes did an excellent job on getting me what I... - Cherisel81
Mr. Woody Hayes did an excellent job on getting me what I was looking for took taking the time to answer all of the question we had and showing us everything about the Chevrolet Traverse thanks again Wo⁹ody Hayes
Excellent personal service - jimgmate
Been taking my cars there for years most recently yesterday. Got great service from the service clerks and the jobs were done on time. Mechanics did a great job even servicing other items like tire pressure and inspections, that they did not charge for. I highly recommend this dealership.
I was a very good experience with the purchase of our new... - DMW
I was a very good experience with the purchase of our new XT6 with Joe Mills and the entire Master group. We experienced a issue with our new purchase and they responded very quickly to resolve the issue in a timely manor. I would recomend them if you are looking to purchase.
BEWARE, BEWARE of the Sercice Deparment - Skeeter
First a love GM Vehicles but not the service department unless it's under warranty.
Took my 2012 Cruze in for heater not working on Jan.23,2019 ( First time same thing in April 25,2013 )
They replaced water outlet housing. $603.20 (same as 2013 ) When I got the call to fix it I was told it needed a cooling flush but I was not sure I wanted to spend the extra money. I was told it was HIGHLY RECOMMENDED so I said ok.
Then on Jan 29,2019 I took it back for the same thing, heater not working !!!
Now I'm told the water pump is leaking. " When the flush was done something must have broken loose" and now I have to pay again $642.68 for something they Recommended and caused damage
Oil change to jury trial - 2014WRX
Simple oil change turned to new engine. After having a service performed on my vehicle that went wrong, my vehicle now has a new engine. When contacting Baker after failure, it was their position not to take responsibility for the issue that was deemed a direct result of their work. After consulting with a lawyer and making an attempt to resolve the issue, a court case was filed. It was a lengthy process that saw them utilize 2 defense firms and have their GM and service director directly involved with the case. At the conclusion of the trial a jury found against Baker and in my favor, faulting them with the issue and awarding funds for repair. Baker Buick GMC Cadillac and Baker Motor Company’s reluctance to right a wrong done in their service department is unbelievable and unfortunate. A company that has a reputation around Charleston of class and excellence to treat a customer in this way and not back their work and shortcomings. Very disappointed in the conduct of the management team at this location, could’ve been handled in a much better way.
Bad not good - Dealership
Just let everyone knw that I had a 9 o’clock appointment just for something simple and I sat there for 6 hours and the service the department ( secretary) had and attitude!!!!!! Will think twice next time!!!
Customer Service Failure - Frank Banks
Bad at honoring Appointment made at least 30 days in advance for car repairs or Maintenance. I have waited for 60 days after 2 appointments were dropped due to The front desk Secretary's not calling to confirm online appointment and appointment made in person to repair radio wiring.
In South Carolina
Bradshaw Automotive Group
Service Lane Advisor