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Best Sales & Management Dealer Team!Best Full Size SUV... - mike
Best Sales & Management Dealer Team!
Best Full Size SUV QX80 SENSORY!
Don't hesitate to contact them and work with them. Purchased our second SUV from them!
I‘ve had experience with Sewell Infiniti in Dallas and... - Bill Carl
I‘ve had experience with Sewell Infiniti in Dallas and Cochran Infiniti in Pittsburgh. All have been superior. Harper is as good as they are.
Highly recommended. Good trade. Enjoyable experience. - Jay
They have a top-notch team here at Harper. We visited the Alcoa location and worked with Calder Baker who came highly recommended by a long-time friend. My wife and I could not be happier with the trade. This type of transaction can be stressful for us, but not this time. Everything clicked into place and it was an enjoyable experience. Highly recommend!
WORST CAR DEALERSHIP EXPERIENCE I'VE EVER HAD!!! - ZachW
WORST DEALERSHIP EXPERIENCE I'VE EVER HAD!! After test driving a 2016 Dodge Dart at Infiniti of Chattanooga, I was HARASSED multiple times a day by phone, texts, voicemails, and emails for a week! I only came in to TEST DRIVE the Dodge Dart because I was shopping around for a new car, I DID NOT come in to BUY the Dart that day! However, Nick Pistone and Mitch Thane could not understand that we were ONLY wanting to TEST DRIVE it! They kept us in their office for over 2 hours trying to pressure my boyfriend and me into buying the Dart that day! They also lied to us, saying I was "required to buy GAP insurance" which wasn't true! Several days later, my boyfriend emailed Mitch and told him we were not interested in buying the Dart. Still, the next day, he called my boyfriend and later called me at work! After finally blocking Mitch's number, I then began receiving calls from Jennifer, begging me to come in and buy the Dart! She said it had been "shipped off to auction, but it wasn't too late for them to call and have it brought back for me to buy it!" Also, another LIE! The Dart was still sitting in the dealership lot the next day! This dealership does NOT care about its customers, only about making a profit!!!
As a owner of three Infiniti Vehicles, currently two at... - Simply Shocked
As a owner of three Infiniti Vehicles, currently two at the moment and receiving services, my last experience was not anticipated. I need to have 7K worth (engine repair) of repairs and was planning to have it completed as normal. After the service tech spoke with the Service Manager about any available discounts and a loaner; the response was unreal for me as a consumer. I was told since I did not purchase the vehicle from Infiniti of Memphis, I was not eligible for a loaner but could pay a daily rate while repairs were being completed on my vehicle. I could understand not having a coupon for any discounts but to charged for a loaner and paying 7K for repairs was the deciding factor for me. I was shocked!! I am not sure if I will return for any future services. It only takes one experience to change an outcome and this one may be it for me. Simply Shocked!!!