Accomodating and knowledgable. - Mrs. D
My husband and I stopped by “just to look”. Our salesman, Mark Tanner, was very helpful. He pulled key after key, allowing us to take the time to test drive several models. It was two hours after closing on a Saturday night when we left with the keys to our new Q60 in our pockets. Two days later, he and the manager spent over an hour with me, helping to set up my new car.
Go see Kevin! - Kevin,keleigh123
My experience was amazing, and I really reccomend these guys! I would like to point out how amazing & kind Kevin was during my experience! I will be back!
Airbag Inflator Recall - Chaztunes
Contacted this dealership after having a less than desirable experience regarding the Takata airbag recall at another dealership. Marc and his crew were diligent in their communications with me and performed the recall work (including replacement of the dashboard) within the estimated time. They provided a nice loaner car for a few hours while they were doing the work, which was very helpgyas we had several other errands to run that day. I was also grateful for the complimentary oil & filter change they performed, particularly since they use rhe same brand of oil that I use. They also performed a multi-point inspection so I would be aware of upcoming maintenance needs on the car. They did not pressure me to get this work done immediately; which I appreciate, since I perform most car maintenance at home. by the way, I have already purchased all the parts to perform the work they were recommending. Overall; I’ve had a very positive experience at Infiniti of Cool Springs.
Certified Pre-Owned - Out of Town Purchase - Hokitect
My wife and I had very specific criteria when looking for a Certified Pre-Owned QX60. We spoke with several dealerships around the country looking for just the right vehicle, including our local Infiniti dealer. Tony Busby was the most pleasant and responsive sales consultant we spoke with anywhere. While Infiniti of Memphis uses a "one-price" system, their pricing was very fair and competitive (ask my wife about the ridiculous spreadsheet I used to overanalyze vehicles and pricing across the country). We were able to work out the details for the entire transaction via text, phone, and e-mail. When we made the 3+ hour drive to Memphis, Tony had the paperwork and vehicle ready to go. It was one of the most pleasant and simple vehicle purchases we've made thanks to Tony and the team at Infiniti of Memphis. Thank you!