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Really painless to make the trade and all the staff were... - Junebug
Really painless to make the trade and all the staff were very friendly and helpful. I dealt with Paul T and he isn’t on the list, but I’ll check one just to be able to complete this survey.
Top Reviewed Specialists At This Dealership
Client Loyalty Manager
Internet Sales Director
My wife and I have been looking for a family SUV for a... - Richard
My wife and I have been looking for a family SUV for a while. We have visited a number of local dealers, including Lexus, Mazda, Audi and Volvo. For Volvo, we have visited two dealers in the DFW area. When we met Mariette at Park Place Volvo, we felt at ease and we purchased a new XC60 on the spot! We were very much impressed by Mariette's knowledge of Volvo, her honesty, and her professionalism. She is kind, smart, and straightforward. This is by far the best car-buying experience I have ever had over the last 30 years. Thank you so much, Mariette!
Sales Experience Manager
Emmett Vick put me in my brand new Volvo XC60 and he made... - Jenna Wedgewood
Emmett Vick put me in my brand new Volvo XC60 and he made the whole experience a fun one :) Ryan, the manager, is the absolute best. I am loving my vehicle and the countless bells and whistles she has to offer! I highly recommend visiting Emmett when you are in the market for some new wheels.
Ray provided excellent service! I wasn't prepared to... - bosedefasina
Ray provided excellent service! I wasn't prepared to leave my car for 2 days, Ray explained the situation and made it worthwhile by the quality of service I eventually received.
Always friendly and courteous. Quality of service is... - Ghafele
Always friendly and courteous. Quality of service is usually great. I don’t always agree with their diagnosis but it is usually right. Loaner car makes up for the inconvenience that I would have had if not for losner
I had a great experience with Charlie. He found the exact... - byers
I had a great experience with Charlie. He found the exact car that I wanted and gave me a fantastic price. I would highly recommend this dealership. I love my car!
I was interested in purchasing a used xc60 with a listed... - BRETT THOMPSON
I was interested in purchasing a used xc60 with a listed price 21968 and was told it was required to purchase an extended certification warranty extension for $3995 in order to purchase it. Beware buying from them.
Joe O’Day with Grubbs made for my best car buying... - JT
Joe O’Day with Grubbs made for my best car buying experience yet yesterday. Seasoned at the job, he listened for what we wanted, he searched locally and regionally for trim packages and interiors over multiple weeks, he thoughtfully put together pricing with both dealer promotions and rebates, as well as finding employer discounts. He was patient, never pushy... thoughtful and helpful. We were purchasing a Volvo, but I’d suggest reach out to Joe for any branded car at Grubbs or a wider search. He is rarer than one-in-hundred, you don’t often find honest helpful sales reps like Joe. Reach out to him, you'll be glad you did.
BEST VEHICLE BUYING EXPERIENCE EVER!!Had the pleasure... - DevilDoc8542
BEST VEHICLE BUYING EXPERIENCE EVER!!
Had the pleasure of working with my sales advisor, Carson Bryant, with the purchase of my new (to me) Tesla Model 3 Performance. It started with an inquiry on their website, but knowing this vehicle would sell fast, I reached out to the dealership and got to work with Mr. Bryant. The first step was to make sure the Tesla was on their lot and was still available. Mr. Bryant got the keys, visually and physically verified the Tesla was on the lot and no sold sign in the window. Mr. Bryant also took a few pictures due to the fact sometimes the pictures on line can look different in a different photo. One of the longest processes was getting the deal put together. For the deal to workout, Momentum had to get an appraisal of my trade in vehicle. The problem we encountered was I lived 300 miles away from Momentum Jaguar/Land Rover Volvo!! Not a problem. Being a Sonic Automotive dealership, I was able to get my appraisal completed at Mercedes Benz McKinney, TX. This helped streamline the progress and gave a much better appraisal than sight unseen. The next was to get an approval for a loan and secure the Tesla so I can drive from Denton, TX to Houston, TX. All of which was extremely efficient and saved time when I was able to drive down to Houston, TX. Mr. Bryant kept me informed throughout the week with the progress of the Tesla. The rims were sent out to get powder coated and had not been fully charged and detailed for delivery. Mr. Bryant went above and beyond by keeping me informed of charging the Tesla and how much electrons were needed to top off the vehicle. Mr. Bryant wasn’t arrogant or too proud to ask questions or help with trying to figure out basic tasks of the Tesla (the Model 3 being my second Tesla purchase). On the day I was to take delivery of the Model 3, Mr. Bryant was still doing the work behind the scenes in making sure the Tesla was detailed for delivery, topped off with a full charge for the 300 mile trip home, and made sure I was in and out of finance as quickly as possible. On the way home, Mr. Bryant texted me several times to make sure the Tesla was performing flawlessly and if I needed to talk on the long drive home, he was available.
The dealership is immaculate and you can tell the employees take great pride with cleanliness and following all CDC guidelines for being a safe dealership. The dealership is also ADA compliant with wide doors, wheelchair ramps, and very accommodating of my service animal. You can tell everyone who works at Momentum was friendly and responsive to clients and guests visiting the dealership. It doesn’t matter if you buy a $1,000 car or a $1,000,000 vehicle, the staff will still give you that 7 star client service.
As for Carson Bryant, I have made a friend for life. Being a disabled combat veteran, I needed a vehicle with the most advanced safety features on the market which was the Tesla Model 3. Carson understood the value of what I needed in a vehicle and did not try to up sell or downgrade me to another vehicle. Carson is also taking an interest in his clients by starting a social media page of ordinary clients do amazing things in the public for example: I show horses at the biggest horse shows in the world. Carson would like to show how diverse his clients are and show how honored he was in assisting clients get their dream car. This personal touch can get lost with many dealerships just trying to get numbers and quotas from selling vehicles and not getting to know their buyers. I’m glad to hear someone in the automotive industry is interested in their buyers.
Whether looking for a new vehicle or gently pre-owned model, Jaguar/Land Rover/Volvo should be at the top of your list to buy from. Also ask for Carson Bryant as your sales advisor. You will have the greatest buying experience ever.
Every department failed me miserably - Not happy
Where is the zero review option?
I was told - twice- an accessory was standard by a 2 year Volvo salesperson, and then had to pay for it, after buying car because I discovered it wasnt included with it.. Car delivered with damage on it- not inspected, obviously. Did get them to fix it, after having to decline a bottle of paint to fix my brand new Volvo paint chips, on my own. Complete hassle getting any service and after market services done- called 25 times- many with messages- and had to escalate to manager. The only thing they did quickly and aggressively, was to try to sell additional packages to you. Also, you can not buy a car from them without accepting a $290 up charge for putting your serial number on the driver side windshield- this was not in our online quote and did not help on insurance, as they suggest it will. So, detailed configuration and quote ignored.
The worst customer service ever! Good luck ! These... - Threadslinger77
The worst customer service ever! Good luck ! These reviews are all true ! If you want honestly and integrity. You DO NOT visit a Bert Ogden location, especially the Subaru. You will see once they have your car. ALL CUSTOMER SERVICE , TIME TABLES , COSTS, EVERYTHING goes out the window. YOU WILL ALSO NOT BE ABLE TO SPEAK WITH ANYONE ! everyone always seems to be at lunch, or away from their desks .
This was the worst experience ever on the service side of... - pbritz010
This was the worst experience ever on the service side of Garlyn Shelton Volvo. We are new to the area, and a check engine light went on in our Volvo. we called to see if there was a drop box for after hours to leave the car. The girl at the other end of the line said, no, there wasn't. So we made arrangements to accommodate our work schedule to drop it off when they were open, low and behold, there WAS a drop box. After they serviced it, we asked if we can pay over the phone and retrieve the car after hours. Girl said nope, can't take payments over the phone. Well, you guessed it, they did. Trying to get ahold of a live person to speak to is like pulling teeth. First 3 calls to the 800 that was listed on their webpage that I searched for on my phone was some sort of telemarketing scheme. I finally talked to a gal, she connected me to the service dept. and then to a voice mail. Turns out when I asked for a manager because I was so dang frustrated, I was connected to his VM, he left for the day. Back to square one and call them again. Get another girl, tell he I NEED to speak to a person, she cut me off and, you guessed it, voice mail again. What a complete s**t show! After 6 phone calls, I finally got someone to call back, but they didn't call the number I requested, they called my husband, who was at work. Someone needs some customer service training badly. We won't be returning to this dealership. Any suggestions to where we can take our Volvo for needed service. To add insult to injury, they forgot to put the updated oil change sticker on..Oy Vey!
Emily was knowledgeable and helpful - Gary Whittington
Emily Baker was patient in showing us features of the s90 Inscription we purchased and very easy to work with. Not pushy. She was responsive to our many questions. She was also prompt in replying to the questions.
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