943 Virginia Used Car Dealers

I don’t usually write reviews but in this case, I - aurelioleo210

I don’t usually write reviews but in this case, I couldn't halp myself but expose the ill malice practice of Auto Motion Inc. I have never been lied to, deceived, betrayed or RIPPED OFF by anyone in my life like I have been by Auto Motion Inc. DO NOT PURCHASE FROM THIS PLACE! Having to relive in my mind the huge mistake I made walking into that dealership to write this review makes me ill. I purchased a Mazda 3 early mid-June and 3 weeks later my engine light turns on. I take it in to get a scanner check on the problem and my jaw dropped to the ground when I heard the results. 7 electrical and emissions faulty codes with 12 secondary/related additional faulty codes! I bought a warranty package with the vehicle and when I called the warranty company they straight out told me that my warranty package will not cover this problem. So in other words, I bought a straight lemon! I paid $6500 for this car out the door and drove it for 21 days and I now have a car that doesn’t pass emission to get my plates at DMV and a repair cost of approximately 2k. I was better off carless!! I emphasize, I drove this car ONLY 21 days could I have caused 19 faulty codes in all? I think NOT! The only logical explanation is that Auto Motion Inc covered the codes by erasing them for a time. I’ve done some research and it is possible to cover codes. In addition to the faulty codes the cars carriage is rusted and God only knows what bump on the road is going to crack the frame in half. If you read previous reviews you’ll learn that approximately 7 out of 10 reviews are negatives like mine and the positive ones are 3 lines reviews written by family and friends, most likely. Had I read the reviews on this SCAM company beforehand I would not have walked in there. But I was desperate and these VIPERS smelled blood and took advantage of my vulnerability. When I called Auto Motion the guy on the other end of the line said to me what I repeatedly kept reading on the reviews reply from them, “You’re buying a used car”. Thats their only excuse. I know I’m buying a used car but for $6500 I expect the car to run without problems for at least a year or more not just 21 days!! In conclusion, do your research on this company before walking in there. However, in my opinion, safe yourself some time researching this company and spend your time wisely somewhere else. Take my word for it, you don’t want to go through what I’m going through and stay away from Auto Motion Inc/SCAMMERS!!! By the way Auto Motion doesn't deserve 1 star. I have to rate it something for my review to send. They deserves -10 falling stars.

I recently bought a vehicle from Basic auto sales went - Che

I recently bought a vehicle from Basic auto sales went back. The next day car was not detailed didn’t even look like it was washed dirt in the floor board etc I asked about it. Everybody looked at me crazy then I take it to get it a full diagnostic find out there’s an old oil leak in the engine. I’m told the mechanic will call me. No call to date . Then I get a letter from DMV stating Basic did not send in insurance information so when I called Basic, they told me to do it !!!once again no help no assistance no follow-through unless you absolutely have to buy a car there cause it’s cheap don’t go there crappy cars crappy service crappy follow through and the only reason I gave it one star was because it wouldn’t allow me to do zero.

I've owned/leased five BMWS, all from BMW of Cville. - Rebecca T

I've owned/leased five BMWS, all from BMW of Cville. Donte Thomas and the whole team kept me close as a loyal customer. The communication was outstanding, the new showroom refreshing and the car: it was exactly what I wanted. Thank you, Donte Thomas for listening and not pushing.

I love the car I saw on there just trying to figure out - blackerbyb

I love the car I saw on there just trying to figure out out how I'm going to get it it to Alabama, I really need to call and talk to someone

Oil Service - cdmonty70

I had scheduled a 9:00 appointment with service, the car was promptly taken in, I was out of there within an hour. Very friendly service!

Marbin was very attentive, honest and was able to get me... - Amanda

Marbin was very attentive, honest and was able to get me the car I wanted with great prices. Awesome service!!! Everyone should ask for Marbin!

Everyone was kind, respectful, no pressure, and well... - Chris

Everyone was kind, respectful, no pressure, and well prepared for our visit. The dealership was clean. I highly recommend this group as we will be back!!

Bodie sigmon helped us when service was closed, we had a - Mikeysmith172024

Bodie sigmon helped us when service was closed, we had a flat tire and he went out of his way to put air in it for us!

Hey Rod at Koons automotive found and sold me a 2017 - Aleciadnelson

Hey Rod at Koons automotive found and sold me a 2017 QX80. I thought it would be days before the vehicle arrived, It was available within a couple days. Great salesman!

Only Place I will Buy a Car - TJ Oliver

Last year I bought my Toyota and my granddaughter bought a Nissan from you guys! Our sales person is Rhonda Booth and we could not be more pleased. 2 great cars from a great sales person keep it up Rhonda!

They do the best they can with the reduced staffing and - RDOUB

They do the best they can with the reduced staffing and lack of Infiniti support. The service admin team works very hard to provide their best customer service.

Deal was amazing small issues with things like onstar not - Macleod5510

Deal was amazing small issues with things like onstar not working and things like that

From the moment of the 1st call all the way through the - Sharon l Simmons

From the moment of the 1st call all the way through the entire process of getting my car to dealership, all repairs, keeping me updated, coordinating every aspect of of my experience including person drive to my home to pick me up so I could get my car back and on the road the entire process would not be possible without Cindy Johnson there guiding each department to make things happen. There was no Ai you had to speak to . THANK YOU CINDY JOHNSON OF APPLE FORD OF DANVILLE VA I WILL NEVER GO ANYWHERE ELSE.!I’ll also recommend everyone who inquire, there’s no other place to go except APPLE FORD, as long as CINDY JOHNSON is at the helm of the ship. Save yourself a big headache and just go there, btw every single person I encountered were excellent and intensive in was there assignment was THANK YOU !!!!!

I wish I had bought my Subaru here. - ryanyemen

I wish I had bought my Subaru here. My dealership experience in Charlottesville was absolutely awful, and when I moved to the valley I was so happy that CMA actually behaved the way a customer would want. To Carmen, Harry and Rory, I want to thank you each for being so great every single time I’ve come in. I’ve brought complicated problems with my vehicle and the honesty and amazing customer service you’ve provided each and every time gives me hope that there actually people who care about people in this industry. These three people have been nothing but honest, nothing but friendly, nothing but trustworthy. While my Subaru experience has not been great (and I’ve owned two in the last 15 years) that’s the manufacturer’s issue, it’s never been this department that has given me trouble, never been this dealership that’s given me trouble. My hat is off to this service department for never giving unsound advice, for always going the extra mile, always making sure we got every mile out of my car that we could. Carmen, Harry, Rory, you guys are the best! Keep on doing what you do because you are all so good at it! Salutations and best wishes! Ryan Yemen

DO NOT WASTE YOUR MONEY HERE! - rickets-pitcher-0u

DO NOT WASTE YOUR MONEY HERE!!!!!!!!!! VERY UNPROFESSIONAL AND DISRESPECTFUL PEOPLE!! THEY ARE NOT INTERESTED IN HELPING YOU!! YOU WILL MOST LIKELY GET A CAR THAT DOESN'T RUN WELL AT ALL!! I WAS LIED TO AND NOW THEY REFUSE TO FIX THE ISSUE AFTER WHAT I WAS TOLD DIDN’T EXIST!! BE CAREFUL!! CORPORATE WON’T RESPOND EITHER!!

The best financial Mr Vincent help me a lot hi is the - Zelayatomas

The best financial Mr Vincent help me a lot hi is the best! Thank you

Lack of compassion, leadership and mechanic knowledge - Lack of Compassion; Frustrated

Purchase the 2012 Hyundai Sonata GLS car and picked it up on 6/2/2016. The car drove well on the test drive(s) and the day I drove it home. The days following my purchase, I started experiencing brake problems on the car. My sales Charles McCord instructed me to return the car and let their mechanics look at the car. 3-4 days later I took the car back and the mechanic claimed he didn't see or hear anything out of the ordinary. Everything was normal. I told him he was incorrect. I do have enough general knowledge about the mechanics of vehicle to know what is normal and abnormal. The mechanic claimed he "greased the brakes/lubricated them" and turned the rotors. That was incorrect because you can not lubricate brakes..............Give it time and the brake dust should go away. FALSE!!!! Less than a week later, the exact same problem. I take it back again; they SUPPOSED to have put new brake pads/shoes on the back of the car because the sound is louder. I did not have to pay for any labor or parts. But I did pay to have the tires rotated and balanced. Everything sounded and looked good after waiting for hours. Once again,here we are on the 3rd week, I am right back with the same problem again; scrubbing and knocking sound coming from the back of the car.. These mechanics at the dealership are CLUELESS on how to properly diagnosis the problem. I called them on the morning of 6/27/2016; telling David for the 3x time about the problem. His solution was he did not know what to tell me, I was basically on my own. He tells me why don't I take it to a mechanic in NC. What??!!! It has not even been 30 days yet!!! David was sarcastic and did not care about me as a customer and the trouble it has brought to me. He did not care. I told him I had contacted NCDMV and Virginia DMV and my bank about the matter and possibly would be returning the car. He did not care. He told me to do what ever I needed to do. No Compassion at all. DO NOT PURCHASE A CAR FROM THIS DEALERSHIP. My salesman Charles (Chili) was wonderful but the other salesman and mechanics are horrible!!!!

Customer Service - mybmw

Outstanding service, friendly/Professional staff, competitive prices and outstanding customer service. I was looking for late year Audi A4 the last 3 weeks and came across one with low mile at this location. Process was very easy and I was out with my car less than an hour. Recommend this place and will do business again in the future.

Professional, honest, patient and FUN! By far the easiest... - CherryOnTop

Professional, honest, patient and FUN! By far the easiest and most enjoyable time purchasing a car I’ve ever had. CMA definitely made a customer for life. Exceptional team.

It is always a pleasure to work with Brian Pope , and it... - CMiller

It is always a pleasure to work with Brian Pope , and it is my pleasure to recommend him. He is very knowledgeable and informative. He has always kept my family’s needs in mind, and he has always pointed me in the right direction to make the best choice for my family. If you are in the market for a vehicle, I highly recommend Brian Pope at Umanski!

Great Experience - Foster

Dennis Barbieri, was great assisting me with my sale on my Kia Forte, and I love my new car. Marcus Pringle was also very nice assisting me in finance, explained everything very well. Thank you guys, Tina Foster

David was very professional and gave his ultimate - Atto

David was very professional and gave his ultimate services during the purchasing process. From yest driving to honoring all promises made. Detailing, cleanliness and sound advice to customers. The dealership put no pressure and made customers take their time to look at vehicles. Zero pressure tactics but rather efficient interactiveness. Will recommend the dealership to my friends.

While I have not bought from this dealership yet, they - jbognoski

While I have not bought from this dealership yet, they have been very prompt, honest and responsive to any inquiry that I had

From the first contact gentleman & to the seller all are - go2adam

From the first contact gentleman & to the seller all are professional & costumer oriented & helpful to the last second. I had a trade in & left my Easy Pass. Got text from the seller coordinates that the easy pass is in mail will get it soon. They make the whole process easy and at ease. I would like to thank the team who made my decision to buy & trade in so easy.

This was probably the best car buying experience I ever - Charles

This was probably the best car buying experience I ever had I talked to Ms Toni Price she was absolutely fabulous she talked to me any time I texted her and answered all my questions and she was cool as xxxx even on the test drive and I drive kinda crazy on a test drive and she was super quick with the paperwork which was great I was in there about an hour and half Preciate ya Ms. Toni Price

When looking for a new car - I was lucky to work with - AlyssaRenee

When looking for a new car - I was lucky to work with Elden at Classic Nissan Williamsburg. He was knowledgeable and worked with me with every question I had, small or big! He made the process as personable as possible. Sometimes buying a car can be overwhelming, sometimes feeling as though you are just a "sale"... not this time! If I or anyone I know is ever looking for a car, I will make sure to point them to Classic Nissan Williamsburg and Elden!

I recently had my 2003 M3 towed to the dealership 2 days - Rob.alpha

I recently had my 2003 M3 towed to the dealership 2 days before my scheduled appointment. The counter staff were very nice and helpful. They took my car in a day early and had it diagnosed within hours of being there. The mechanic, Rusty, walked me through the Non drivability problem I was having. I noticed how well kept the mechanics service department was, their well-kept uniforms and all-around attention to detail. John, the operations director guided me through the entire process and kept me updated throughout. My part came in quicker than expected and had it finished the same day. I am very impressed with how this was handled and will definitely use them in the future. I'd also like to give a very grateful thanks to John and Rusty for an outstanding job!

BEWARE OF BEING RIPPED OFF!!!!! - amadcustomer

THIS IS THE WORST DEALERSHIP EVER! DO NOT GET FOOLED INTO BUYING A CAR FROM HERE! The only reviews that are good about this dealership, are made up from the workers there! I know this because I bought my 2004 Audi A4 from them on 11/23/2013 and they wrote a review up here "Pretending" to be me. They are scammers and once they had my money, it was not their problem. My car broke down the night after buying it!!! And all that sweet talk before I bought the car, about them willing to fix any problems was bs. The manager himslef, Shawn, told me to my face that maybe next time I will buy a new car and not a piece of metal from him. He said very disrespectful things to me and shows that he is a womanizer and has to respect for women at all. He basically took advantage of me being a single female trying to buy a car. My cars frame was bent and will not pass inspection. He sold me a TOTALED CAR!!!!! DO NOT BUY FROM THESE CROOKS! I have reported them to the BBB, they will surely be shut down asap!

Shea Hockensmith is hands down the most customer focused... - Jessica S

Shea Hockensmith is hands down the most customer focused car professional I have had the privilege of working with. I initially inquired online and he followed up immediately. He offered options, validated the used vehicle with inspection, education and experience. The entire staff was kind and helpful however Shea was the concierge for the decision. Working with Shea eased the purchase process completely! HIGHLY RECOMMEND

Overall great experience, i purchased a 2015 Toyota - Allison P

Overall great experience, i purchased a 2015 Toyota Sienna, car is in good shape, well taken care of, my credit is not the best but they worked with me, the only con i would say is having to wait for my tag which they said was an issue with UPS and they overnight it