If you value your time, communication, and basic respect - mbeni555
If you value your time, communication, and basic respect as a customer, I cannot stress enough—do not take your vehicle here for body work.
I dropped off my truck after a fender bender in mid-May, and according to the tag they put on my key, it officially went into the shop on June 2nd, 2025. I didn’t get it back until August 29th, 2025, that’s almost 90 days in the shop for a minor repair.
Yes, I understand delays can happen, parts availability and insurance approvals can extend timelines. But delays alone weren’t the problem here. The real failure was the complete lack of communication.
- I called multiple times, yet they could never give me a timeline, when I pressed for a timeline, they told me 10 days, and after 20 days I called again, they told me probably just another 10 days.
- I asked to speak with Nathan G., the Progressive on-site adjuster. I eventually got his contact info, left him a message, and he never called me back.
- Later I was told he “sent emails.” I double-checked my inbox and spam folder, I never received a single email from him. And even if I had, if a customer isn’t responding, any professional knows you pick up the phone and call, or send a text. Especially when both the shop and Progressive knew I was actively looking for updates.
- When my truck was finally done, no one called me. I had to stop by the shop myself on August 29th and found it sitting finished (possibly since the day before, who knows).
Throughout this entire process, I remained polite and patient. I never raised my voice, never acted unreasonable, and gave them more than enough time to do their job. But patience only goes so far when months go by without a single clear update.
To make matters worse, because my truck sat mostly idle for nearly three months, I had to take it straight for an oil change and add fuel conditioner to protect the engine. That’s something I did on my own as a best practice, but honestly, the shop should’ve taken it upon themselves to go the extra mile considering how long they had my vehicle.
Now, to be fair: Is it fixed? Yes. Did they do a good job on the actual repair? Yes. But good repair work is the baseline, it’s what any competent body shop should deliver. Other shops most likely would have done just as good a job on the repair itself, but with far better communication and customer care. And that’s where CMA completely failed. Good repair work doesn’t excuse 88 days of silence, poor communication, and leaving a customer in the dark. Being without my truck all summer was a huge inconvenience, and what should’ve been a straightforward process turned into a stressful one.
This experience has cemented my decision never to do business with CMA again. Not only will I never use their body shop again, but I also won’t be buying a vehicle from CMA Ford. If they can’t handle a repair with honesty and professionalism, I certainly don’t trust them with something as important as purchasing and servicing a vehicle.
At the end of the day, it’s simple: treat customers the same way you’d expect to be treated when you do business with another company.
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