Disappointed with this dealership. - Engel81
Disappointed with this dealership. My first vehicle from them I had no issues. Wanted to trade every 3 years. This would have been my year to trade, however I have had many issues with the service department. First thing that happened within a week of bringing it home engine light came on. I took it back and they shut the light off and told me to drive it , if I had a problem just call Ford roadside assistance. I expressed I would be driving in a no cell phone service area. Did not seem to be a problem to them. Took it back twice more before they finally changed the sensor. Next sun roof cover got stuck due to a part coming unglued, cover was stuck in so mechanic pulled it out and hooked but said don't use until they can get it fixed, took it back again and they said it was not their problem and car was off warranty by a month. Talked with Danny and he assured me they would get it fixed took it in he worked on it and couldn't figure it out . He told me they would contact Ford and figure it out. This has been 18+ months ago and it still is not fixed. Lastly the drivers door support arm came unhooked due to a recall from Ford. This was diagnosed of needing a new door o. 9/26/2024, still waiting for the door , service department has had several excuses for not fixing this. They never ordered the door until January after multiple calls to get them to order it. Door supposedly is still on backorder from Ford.
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