I recently purchased a 2026 Silverado 2500 ZR2 from Randy - Steve Norwood
I recently purchased a 2026 Silverado 2500 ZR2 from Randy at Capital Chevrolet, in Wake
Forest, NC and unfortunately it was the worst buying experience I have ever had with any dealership.
We negotiated what I believed was a fair deal, but when the paperwork arrived, an additional ~$3,000 in questionable add-on fees had been inserted without being discussed upfront. After escalating the issue to the sales manager, we eventually reached an agreement — but it should never have happened in the first place.
When I returned to pick up the truck, I signed all of the paperwork and then waited nearly two hours for the vehicle to be brought around. To my surprise, the truck was delivered without running boards, an item I expected to be standard on an $89,900 vehicle. When I asked Randy about it, I was told they were not included and could be added for an additional $1,100. At that point, I felt completely misled.
I have never been treated this way by a dealership. This was my second Silverado 2500 purchased from Capital Chevrolet, and it will absolutely be my last. Buyers should be aware and proceed with caution — transparency and customer care were severely lacking throughout my experience.
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