UPDATE: Mr. - Nicholas.s.kroening
UPDATE: Mr. Price personally helped out with my issue and resolved it accordingly. I really appreciate that my second experience was way better!!
Scheduled an appointment over a month out for service. My vehicles back window is leaking. GMC Sierra 1500. Dropped off my vehicle at 8am for what I thought was an 8:30 appointment. I was sadly mistaken. I didn’t not receive any communication from the service department. Once the time hit about 2:30 in the afternoon, my wife and I were nearby so I stopped in. I asked about an update and was told that they had not even looked at my truck yet. I proceeded to leave to await a phone call. I got that phone call about 30 minutes later. I was then told that they had window assembly would need to be resealed (something that was fairly obvious when I made the appointment over a month ago). Unfortunately they ran out of sealant/solvent because “we have had to do a few of these in the past few weeks.” So not only was I out an entire day at work for absolutely nothing to be done, I now have to take it back in on Monday for it to be fixed because after they didn’t look at it all day and didn’t have the parts to fix it, they made a phone call to another store to source the parts. Something that could have/should have been done in the morning after they should have looked at my truck at the prescribed appointment time. To say I’m disappointed is underselling it. I honestly wanted to trade in that truck right then and go buy another Ford like I had before. Thanks for not much David Carter and whoever the service manager is. I will not be recommending that anyone do business with this dealership. This is my Ted Talk, a disgruntled veteran.
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