“I took my vehicle to Art Hill Ford Lincoln for a full - JSM
“I took my vehicle to Art Hill Ford Lincoln for a full brake replacement, expecting professional, reliable work. Instead, I left with immediate squeaking—something that clearly indicates improper installation or missed issues.
What’s more concerning is that when I returned, no real diagnostic effort was made. I was simply told the noise was ‘normal,’ which turned out to be incorrect. Another shop was able to identify and fix the issue right away, costing me an additional $336.
More important, was how I was treated and lack of value for my time.
This raises serious concerns about the quality control and workmanship at this service department. Based on my experience, I would not trust them with critical repairs.
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