I normally don’t write reviews, but my experience at - Ley.xsa
I normally don’t write reviews, but my experience at Gardena Nissan has been deeply upsetting, confusing, and honestly unlike anything I’ve ever gone through at a dealership.
On December 6th, 2025 I went to inquire about a trade in deal sent to my uncle via mail and spent over three to four hours at the dealership. During that time, I repeatedly told the manager, Muhammed, that I did not want to move forward with the lease. Despite this, I was continually pressured and reassured that they could “work something out,” lower the price, pay part of my deposit, cover registration and the first month, and make it “affordable” —but only if I didn’t tell the bank. I said no multiple times, but the pressure didn’t stop.
I was also there with uncle and my two young cousins, who are only six and seven years old. They were restless, irritable, and needed my attention as we were only going to inquire rates on a trade in they sent in the mail but denied once we got there. I was overwhelmed trying to watch them, read paperwork, and defend myself against the constant pressure. Instead of recognizing that I was clearly stressed and vulnerable, I feel the dealership took advantage of that situation. After nearly 3–4 hours of back-and-forth and waiting, I eventually signed because I was exhausted and felt worn down, not because I was confident or willing.
Before I even left the dealership, the manager, Muhammad asked me to write a review. When I scanned the QR code another salesman started telling me something about the car. As my attention is now on this man, Muhammad literally takes my phone out of my hand, hit the speech-to-text button, dictated his own positive review, and submitted it under my name. I didn’t even get a chance to write my own honest opinion.
That night, I couldn’t sleep. I felt sick about the contract, the pressure, and how everything happened. The very next day, I returned to the dealership hoping for help, but the way I was treated was shocking. The tone completely changed. Instead of empathy or professionalism, Muhammad told me they couldn’t help me, couldn’t cancel anything, I wasn’t getting any money back, that everything was my fault because I signed, it’s done and he can’t help me. He refused to give me copies of my documents, refused to provide paperwork from the bank, and acted like I was a problem rather than a customer seeking clarity.
On my next visit, it got even worse. He accused me and my sister of yelling when we were simply trying to talk. He was dismissive, talked over us, and treated us with disrespect — behavior he did not display when my uncle was present. The difference in treatment felt misogynistic and demeaning.
Even if the dealership disagreed with my position, the lack of empathy, professionalism, and respect I received was shocking. This all happened within 24 hours of signing the lease. I left the car with them the next day ( December 7th 2025) after being told by their own finance staff that the contract could be cancelled, leaving the keys+car fully in their possession and the dealership has been inconsistent and contradictory ever since.
It is heartbreaking and honestly traumatizing to walk into a dealership expecting professionalism and honesty, only to feel pressured, misled, and disrespected — especially after returning less than 24 hours later asking for help, with the car fully in their possession.
I’m sharing this experience because I do not want anyone else—especially another woman—to go through what I went through. No one should feel pressured into a contract, denied their legal documents, or spoken to with disrespect the moment they ask for help. I also plan to post the video of the manager refusing to provide my paperwork so others can see firsthand what happened.
I hope management, Nissan corporate, and future customers take this seriously. No one deserves to experience this.
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