Aaron Pearson

I had a part that needed to be replaced and was covered by a secondary warranty. I had been getting my car serviced at Downtown Subaru of Oakland service center for convenience of the location, but when t by a secondary warranty. I had been getting my car serviced at Downtown Subaru of Oakland service center for convenience of the location, but when the claim was denied and they refused to appeal it, I turned to Albany of Subaru. As for Albany of Subaru, I had used their services in the past, but the location was not as convenient as Oakland. However, thanks to Aaron Pearson, he took care of the claim right away, I got the service I needed, and a loaner to boot. Jason Gongora, the service manager, was a pleasure to work with. The customer service I received at this location was like night and day. I have learned the errors of my ways, and I will continue to have my car serviced at Subaru of Albany moving forward. More

by SFINACOM Verified Customer Verified Customer

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The place, the people and the service are exceptional. The reason why we have returned for 15 years ! The reason why we have returned for 15 years ! More

by CRYBABYRANCH Verified Customer Verified Customer

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The service tech was very knowledgeable. He was very helpful and was able to help with a problem I was having with my mirror. I use a walker and have a hard time walking and standing. H He was very helpful and was able to help with a problem I was having with my mirror. I use a walker and have a hard time walking and standing. He provided a chair for me at the counter. More

by J.M.WONG Verified Customer Verified Customer

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No good, nothing but broken promises and tried to get me to pay for the additional maintenance package! You have to read the “small print” to realize they try to push this package on everyone. Once my deal to pay for the additional maintenance package! You have to read the “small print” to realize they try to push this package on everyone. Once my deal was completed, I heard nothing from them unless I made the call to check status on my car. More

by arebalo24 Verified Customer Verified Customer

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Albany Subaru and Aaron and his team are amazing. Always helpful and going above and beyond. Aaron is the reason I bring my car to Albany Subaru. Always helpful and going above and beyond. Aaron is the reason I bring my car to Albany Subaru. More

by MKWILCOX Verified Customer Verified Customer

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Appreciate the attention I received for my concerns. Was handled in a timely manner. Aaron and Nikki treated my very professionally. Was handled in a timely manner. Aaron and Nikki treated my very professionally. More

by JEETADDY Verified Customer Verified Customer

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Aaron is wonderful He contacted the parent company and got the car fixed This is the first time I've felt the need to contact the manager He was great got the car fixed This is the first time I've felt the need to contact the manager He was great More

by MARSHASKINNER Verified Customer Verified Customer

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The people are very knowledgeable and willing to explain any and all issues I’ve had with my one year old Crosstrek. Aaron the service manager has been extremely helpful. any and all issues I’ve had with my one year old Crosstrek. Aaron the service manager has been extremely helpful. More

by OLIVER1947 Verified Customer Verified Customer

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This dealership is exceptional. We have owned Subarus for 20 years and return here every time, despite having bought the car elsewhere. Aaron runs an excellent service operation! We have owned Subarus for 20 years and return here every time, despite having bought the car elsewhere. Aaron runs an excellent service operation! More

by CRYBABYRANCH Verified Customer Verified Customer

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Overall the staff at Albany Subaru is terrific. They are responsive and friendly. Jan is an excellent salesman in the Used care department. We have has sometimes problems with the service depa They are responsive and friendly. Jan is an excellent salesman in the Used care department. We have has sometimes problems with the service department - not following through, etc. More

by anngaveyrisingstar Verified Customer Verified Customer

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