Aaron Pearson | Page 7

All members of the Subaru team are professional, thorough, efficient and thoughtful . Aaron and Victoria Value customer service . When a reason express service turned into an unexpected bad tire si thorough, efficient and thoughtful . Aaron and Victoria Value customer service . When a reason express service turned into an unexpected bad tire situation, they efficiently and kindly took care of the tires and a loaner car so that my workday wasn’t interrupted They were able to provide efficient help, and the car was ready unexpectedly the same day . I have gone there for many years and have never been disappointed in the quality of their work and they continued commitment to excellent customer service-A rarity in this day and age —-A sincere thanks More

by MALOMOM Verified Customer Verified Customer

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Arron is very knowledgeable and very helpful for all the customers. I worked with him for many years . He is the best . customers. I worked with him for many years . He is the best . More

by elimao Verified Customer Verified Customer

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Defective infotainment screen replaced out of warranty for $200, great service! No hassle service department, recommend. for $200, great service! No hassle service department, recommend. More

by BRANDIN.ROAT Verified Customer Verified Customer

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My experience at Albany Subaru was an example of excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resol excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resolved quickly, uncovered another issue that resulted in the need of monitoring which led to an extensive repair. They informed me that these repairs were covered by SOA's 5/60 warranty but the warranty was ending within weeks and we were traveling within a shorter period. They coordinated with SOA and moved this repair forward on the service calendar to be certain the repairs would be complete before the warranty ends and our travel started. Yet another problem surfaced that added to the repair. Again they accelerated an order for parts and the additional work. Because of this compounding repair I interfaced with several people over 3 weeks sorting out the problems, getting the best advice the best solution. Every person I met was exceptionally nice and considerate. Every person I met was single mindedly trying to help in resolve the problems. Simply put there is a culture of excellence and integrity in the Albany Service Center. You leave with more than a serviced car, which seems secondary to getting the experience and attention of a team of professionals that are really good at what they do. Thank you Jay and your team, Rick, Aaron, Mike, Christine, Philip. Barney Bailey More

by baileymail9 Verified Customer Verified Customer

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I was recently in for a service on my 2022 Forester and had another good experience. This dealership is run very well by manager Aaron. Staff are friendly, helpful, and efficient. Alan is so kind and goes had another good experience. This dealership is run very well by manager Aaron. Staff are friendly, helpful, and efficient. Alan is so kind and goes above and beyond every time I'm here. Thank you, Albany Subaru! More

by josmond731 Verified Customer Verified Customer

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Really Great Experience. Nikkie , Alan , Tori, David are always so helpful. Aaron the Director has an excellent Team. Will always come back. Nikkie , Alan , Tori, David are always so helpful. Aaron the Director has an excellent Team. Will always come back. More

by MYJOAN2012 Verified Customer Verified Customer

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Aaron, the service manager was very helpful above and beyond in my opinion, and Nikki the service writer was very helpful… Everyone was great pleasant and a pleasure doing business with beyond in my opinion, and Nikki the service writer was very helpful… Everyone was great pleasant and a pleasure doing business with More

by NASCARFAN0 Verified Customer Verified Customer

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Allen and the service team was great. Aaron is always attentive and quick to respond. Keep up the great work at Albany Subaru Aaron is always attentive and quick to respond. Keep up the great work at Albany Subaru More

by LPC0827 Verified Customer Verified Customer

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The Service Department goes above and beyond to meet your needs and staff are ways friendly and respectful. needs and staff are ways friendly and respectful. More

by KTCARMODY05 Verified Customer Verified Customer

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Service is always top notch. Aaron takes excellent care of my car and always makes sure to let me know about any potential issues and any ongoing/upcoming services. Aaron takes excellent care of my car and always makes sure to let me know about any potential issues and any ongoing/upcoming services. More

by AWHURD82 Verified Customer Verified Customer

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