Aaron Schreiner | Page 4

Lexus of Chattanooga responded

Thank you so much, Kitty! We are absolutely delighted to hear that Marc Bales provided you with the patience and guidance you needed to find the perfect Lexus at Lexus of Chattanooga. We understand that making the right selection is important, and we're glad Marc could help you navigate the options. It's wonderful to know that you experienced the standard of excellence and professional service that we strive to provide every customer, the kind that keeps you coming back. We are also very pleased that Justin Hendrix and Aaron provided you with valuable assistance with the financials and IT aspects of your purchase. Thank you for recognizing the dedication of our entire team at Lexus of Chattanooga. We truly appreciate your business and look forward to welcoming you back for all your future Lexus needs!

Lexus of Chattanooga responded

That's fantastic to hear! Thank you so much for sharing your wonderful car buying experience with Michael Platt at Lexus of Chattanooga. We are thrilled to know that his in-depth knowledge of the vehicle was impressive and that he took the time to understand your needs to find the ideal car for you. We are also delighted that you found Michael to be professional and patient, ensuring a smooth and enjoyable process without ever feeling rushed. His excellent customer service is something we truly value. It's also great to hear that Aaron, our technologist specialist, and Justin, our Finance Manager, were thorough and helpful in their respective roles. We strive to provide comprehensive support throughout the entire car buying journey. Thank you for your high recommendation of Michael and the team at Lexus of Chattanooga! We truly appreciate your business and hope you are absolutely loving your new car. We look forward to assisting you with any future needs.

Lexus of Chattanooga responded

Thank you so much for sharing your wonderful experience with Fred! 🌟 We're thrilled to hear that his kindness, honesty, and extensive knowledge made your visit so enjoyable. Providing a pressure-free environment is incredibly important to us, and we're glad Fred ensured you felt comfortable exploring at your own pace. Congratulations on your beautiful new 2025 NX 450h+ — what an incredible choice! ❤️ We truly appreciate your kind words and your recommendation. If you ever have any questions or need assistance, we're always here for you. Enjoy every mile in your new Lexus! 🚙💫

Lexus of Chattanooga responded

Thank you for your glowing review! We're thrilled to hear that your experience at our dealership was nothing short of remarkable. Our team takes great pride in maintaining a clean and inviting space, and we're so glad you noticed. A special shoutout to Fred for providing exceptional assistance, to Aaron for his detailed and helpful tutorial, and to Justin for making the financing process clear and transparent. We’re lucky to have such dedicated team members, and we'll be sure to share your kind words with them. Congratulations on your new vehicle! If you have any questions or need further assistance, we're always here for you. Enjoy every moment behind the wheel!

Lexus of Chattanooga responded

Thank you for your kind feedback! We're so glad to hear that you had a positive experience with Fred and that the dealership’s atmosphere made you feel comfortable. Fred’s knowledge, friendliness, and approachability are qualities we deeply value, and we’re happy he helped make your visit a great one. If you need anything else, don’t hesitate to reach out. We look forward to serving you again!

Lexus of Chattanooga responded

Thank you for your wonderful review! We're so glad to hear that Ralph Paty provided you with excellent service and shared his knowledge about the Lexus RX 350. It’s great to know you had such a positive and thorough buying experience. We truly appreciate your feedback and look forward to assisting you again in the future!

Lexus of Chattanooga responded

Thank you so much for your amazing review! We’re thrilled to hear that Ralph and our entire team were able to provide you with such a fantastic car-buying experience. We truly appreciate your trust in us, and we’re honored to be your go-to place for purchasing a vehicle. We look forward to assisting you again in the future. Thank you for being a valued customer!

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re thrilled to hear that Mr. Fortson made your vehicle-buying experience smooth and enjoyable. His dedication to ensuring your satisfaction is exactly what we strive for, and we’re happy to know he provided you with the knowledge and attention you deserve. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re so happy to hear that your car-buying experience was excellent, and that Marc and the team were able to make your visit seamless and enjoyable. We’re thrilled you’re loving your new Lexus! Your recommendation means the world to us, and we look forward to assisting you again in the future. Enjoy your new ride!

Lexus of Chattanooga responded

Thank you for sharing your experience with us, and I sincerely apologize for the inconveniences you encountered during your visit. It’s deeply disappointing to hear that you were not given the attention and care that you rightfully deserve. Offering a comfortable and welcoming environment for all our customers is a top priority, and I regret that we missed the mark in your case. Regarding the second set of keys, I completely understand how frustrating this delay must have been for you, and I am very sorry for the wait. I’ll be looking into this matter personally to ensure it doesn’t happen again in the future. I would love the opportunity to speak with you directly and make things right. Please feel free to contact us at your earliest convenience. 423-499-9095 Ed Emerson Thank you for your valuable feedback. We genuinely appreciate your business, and we are committed to providing a much better experience moving forward.