Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.8
365 Reviews
4.8

365 Reviews

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365 Reviews of Ainsley Roark

January 02, 2026

Dealership Rating
Employee Rating

Great service Friendly Ainsley is great Love the car we have XT4 Convenient location,close More

by JAMESHAMMOND54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2026

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 01, 2026

Dealership Rating
Employee Rating

Loved every minute of being there felt that I was in great hands I did end up staying almost a total of 5 hours because my car needed some work and I've decided to wait for it everyone was very delightf More

by hotmamabrownie
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

Jan 02, 2026

Big Star Cadillac responded

Thank you so much for your 5-star review and suggestions! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

December 31, 2025

Dealership Rating
Employee Rating

Ainsley has always been the most helpful, informative, and caring employee. I most definitely recommend her for any questions or situation needed resolved. Ainsley is my number one. More

by Cvela27
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Velasco, Ben Juarez

Dec 31, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

December 30, 2025

Dealership Rating
Employee Rating

Thank you, Ainsley, it was a smooth, easy and amazing experience. As always, 10 out of 10! More

by awolfe121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

December 25, 2025

Dealership Rating
Employee Rating

I received excellent service. All of my questions were answered and I was left satisfied More

by brendarandall835
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

December 22, 2025

Dealership Rating
Employee Rating

Ainsley provides excellent customer service, keeps me well informed anytime my lyriq is in for service. More

by tagriffin5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 22, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

December 18, 2025

Dealership Rating
Employee Rating

Good customer service very organized and clean you don’t have to wait along time for services More

by Blackgirl3670
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 18, 2025

Big Star Cadillac responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

December 16, 2025

Dealership Rating
Employee Rating

The dealership is Great! !! I'm always able to get a timely appointment and when needed, my requests for a loaner are fulfilled. Ainsley is a great service advisor. She always More

by cmorris10210
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

Dec 17, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

December 14, 2025

Dealership Rating
Employee Rating

Dealership is nice. Friendly people. Sometimes things can take a while to get done but overall nice place to do business More

by Awcmgr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amie Gulli

Dec 15, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

December 11, 2025

Dealership Rating
Employee Rating

Scheduling is simple and efficient. Ainsley is professional and quick to explain any questions I had. More

by RCKANDERSON
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

Dec 12, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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