Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.8
317 Reviews
4.8

317 Reviews

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317 Reviews of Ainsley Roark

May 30, 2025

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Employee Rating

Ainsley is great to deal with. Always professional and courtesy. A great employee to deal with! More

by ROBCOLE
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Recommend Dealer
Yes

May 30, 2025

Dealership Rating
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Ainsley goes above and beyond always making sure that the customer is taken care of and if something goes wrong she makes sure it’s corrected. More

by Elisjr3092
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Zulfiqar Choudhry, Wiem Head

May 22, 2025

Dealership Rating
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Ansley goes over and beyond for her customers and I have never had a service rep treat me or take care of me they way she has. More

by SANDRAMLB
Service Price Transparency
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Recommend Dealer
Yes
May 22, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

May 17, 2025

Dealership Rating
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Good service make sure the problem is taken care of transportation service is greatly appreciated the best dealership I dealt with More

by Blackgirl3670
Service Price Transparency
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Recommend Dealer
Yes
May 19, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

May 15, 2025

Dealership Rating
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Always efficient and very accommodating. I actually look forward to getting my vehicle serviced at Big Star! More

by mwycough46
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lee Velazquez, Isaiah Rodarte

May 15, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

May 11, 2025

Dealership Rating
Employee Rating

You could improve on your shuttle service by extending the time frame for available service More

by kjbracey
Service Price Transparency
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Recommend Dealer
Yes
May 12, 2025

Big Star Cadillac responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

May 11, 2025

Dealership Rating
Employee Rating

Great customer service from Ainsley, always kept in touch with me, and with my warranty company. Ainsley strives to go the extra mile for her customers! More

by tgoochi78114
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 12, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

May 10, 2025

Dealership Rating
Employee Rating

Easy to work with. Working with Ainsley at the car dealership was a fantastic experience—professional, friendly, and genuinely helpful throughout the entire process. He More

by ELIZJACQ
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

May 12, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

May 06, 2025

Dealership Rating
Employee Rating

Miss angley Daniel or very professional always took good care of me make sure I was taking care of but the dealership I feel like didn't take care of me when I was trying to buy a new car so I'm very unhapp More

by lofton.hilton
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Daniel Wood

May 07, 2025

Big Star Cadillac responded

Thank you for your business and review. We are sorry to hear that you feel that you did not receive a 5-Star experience with us, Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

May 02, 2025

Dealership Rating
Employee Rating

Ainsley made the whole experience better. From beginning to end she was there to make it as smooth as possible. More

by kyleester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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