Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.8
344 Reviews
4.8

344 Reviews

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344 Reviews of Ainsley Roark

November 19, 2025

Dealership Rating
Employee Rating

Experience was first class, I had an emergency and Big Star had me in and out in no time. More

by Rowlandstom5
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

November 10, 2025

Dealership Rating
Employee Rating

Great service nice people good company to work for you and your family members will be very happy to meet them More

by C.CASH619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

November 07, 2025

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Employee Rating

Overall a good experience but was unable to receive a loaner vehicle and was without my vehicle for a week. More

by iammiller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

November 03, 2025

Dealership Rating
Employee Rating

She has always done a Great job always helped getting things covered under warranty. Always nice and helpful. More

by MAR1013
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 03, 2025

Big Star Cadillac responded

We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

November 03, 2025

Dealership Rating
Employee Rating

It's been over two years now and they've done everything I could have expected, the right way. Believe it or not, that's including the sale. No pressure, I got the car I wanted and service dept. has been More

by RHill
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Bukrinsky

Nov 03, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

November 02, 2025

Dealership Rating
Employee Rating

Efficient employees , working in a well oiled organization at maximum efficiency. I actually observe the interplay between employees when I am waiting for my car. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

October 30, 2025

Dealership Rating
Employee Rating

Big Star Cadillac is always courteous, professional, and prompt. I can always depend on Ainsley to get my SRX in and out promptly. They have a great concierge service too. More

by BLTITCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

October 27, 2025

Dealership Rating
Employee Rating

Loved it Everything was smooth and easy very helpful and super nice very attentive I give it 5 ?? ???????? More

by mz.chapa120409
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

Oct 28, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

October 25, 2025

Dealership Rating
Employee Rating

My experience is always pleasant and soon with Jose. He provides exceptional service every single time I bring in my car. More

by LaR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Velasco, Jose Teran

Oct 27, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

October 15, 2025

Dealership Rating
Employee Rating

Great customer service very helpful thank you very much Amazing work and speedy process Thanks More

by mariaj8789
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

Oct 16, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable

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