Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.8
324 Reviews
4.8

324 Reviews

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324 Reviews of Ainsley Roark

July 11, 2025

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Employee Rating

Ainsley is an awesome advisor. She’s great everytime I come in to get service. More

by nakia1985
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

July 07, 2025

Dealership Rating
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The level of service I received at Big Star Cadillac was exceptional and exceeded my expectations. The way they communicate regarding the work detail was amazing. More

by SWHITFIELD2012
Service Price Transparency
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Recommend Dealer
Yes
Jul 10, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 29, 2025

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I've always had good experiences with the service department at Big Star.My service rep keeps me informed More

by Redfish
Service Price Transparency
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Recommend Dealer
Yes
Jun 30, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

June 26, 2025

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Employee Rating

Ainsley was great, took very good care of us Kept us up to date throughout More

by Buggybuilder1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 27, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

June 24, 2025

Dealership Rating
Employee Rating

Ainsley was great, she kept me up to date on what was going on with my vehicle. Listened to what I was saying while she was doing other things, but never made me feel like she was not listening or under More

by JEFFANDLEITHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2025

Big Star Cadillac responded

Thank you for your business and review. The experience that you have described is not up to our standards and we apologize. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

June 21, 2025

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Employee Rating

Ainsley was so courteous and professional. She set me up for concierge service and followed through so it happened without a glitch. I cannot drive but have a caregiver who drives me around s More

by BLTITCHER
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 23, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

June 12, 2025

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Employee Rating

Ainsley in the service department is beyond exceptional, easy to work with and Daniel is amazing as well… Great service every time! More

by LCPBOOKING
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LeAnna Kerr, Daniel Wood

Jun 13, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 03, 2025

Dealership Rating
Employee Rating

She is the best they have. They need to keep her to keep me lol. More

by Paviap2312
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wiem Head, George Castillo

Jun 04, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

June 02, 2025

Dealership Rating
Employee Rating

Very pleased with our service. Ansley always takes care of us. We love Big Star More

by SPOWERS1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

May 31, 2025

Dealership Rating
Employee Rating

Ainsley was awesome she went above and beyond when there is a problem she takes care of the issue. More

by Elisjr3092
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

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