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Albert Collins
Albert Collins at Klaben Ford Lincoln of Warren
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Albert Collins | Page 7

Service Advisor

Klaben Ford Lincoln of Warren

3853 Youngstown Rd.
Warren, OH 44484

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4.6
133 Reviews

Dealership Experience

10 yrs, 2 mos

Industry Experience

10 yrs, 2 mos

Languages Spoken

English English

4.6

133 Reviews

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133 Reviews of Albert Collins

January 10, 2022

Dealership Rating
Employee Rating

Had a problem which was promptly taken care of to my complete satisfaction. Great people. More

by JIMANDBEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson, John Renier, Scott Burk, Michael Klaben , Ben Williams, John Repula also gets 5 stars. Terrific salesman and great person as is Mike Klaben.

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Jan 15, 2022

Klaben Ford Lincoln of Warren responded

Hi, we are happy we could make your experience a positive one! Thanks for your business! Take care!

January 04, 2022

Dealership Rating
Employee Rating

Thank you very much. Working great now. Staff is very knowledgeable and friendly. It didn't take very long to replace the part either. More

by tford5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson, John Renier, Scott Burk , Ben Williams

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Jan 15, 2022

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

December 15, 2021

Dealership Rating
Employee Rating

The service men are always so nice and helpful. Very customer oriented and friendly. Prompt service, too. More

by J4PAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson, John Renier, Scott Burk , Ben Williams

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Dec 16, 2021

Klaben Ford Lincoln of Warren responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

December 13, 2021

Dealership Rating
Employee Rating

Scheduling my appointment was easily done online, they were prompt to get my car in and out, and they had a comfy waiting area with leather chairs, wifi and a TV for entertainment. More

by Lindsey.cook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Dec 15, 2021

Klaben Ford Lincoln of Warren responded

Hi Lindsey, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

November 05, 2021

Dealership Rating
Employee Rating

All the service people are excellent and pretty courteous and would recommend it and truck was nice and clean at pickup More

by parteeguy165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson, John Renier, Scott Burk , Ben Williams

Helpful
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Nov 07, 2021

Klaben Ford Lincoln of Warren responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

October 19, 2021

Dealership Rating
Employee Rating

Of the three things the car went in for two of the things were not fixed More

by bshoov4
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Scott Burk

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Oct 26, 2021

Klaben Ford Lincoln of Warren responded

Thank you for taking the time to respond. Your candid feedback is a valuable tool used to improve our processes. I apologize your vehicle was returned without all the issues corrected. We recognize it is frustrating and inconvenient when you have to be without your vehicle a second time for something that should have been completed in one visit. Per our phone conversation, we ordered the necessary part to replace the component you addressed. We will install that part and perform the other procedures necessary to resolve your concerns. Please call me at your convenience to schedule a mutually agreeable time to take care of these remaining issues. Again, we apologize for the inconvenience. Mike Klaben Sr. (330)369-4444 Ext. 112

October 02, 2021

Dealership Rating
Employee Rating

Chuck Potashnik is the best and the service department knows what they are doing and reliable. More

by UMARLOWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson, John Renier, Scott Burk , Ben Williams, Randy Smith

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Oct 04, 2021

Klaben Ford Lincoln of Warren responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

August 05, 2021

Dealership Rating
Employee Rating

Dropped the car off Monday morning and diagnosed the problem and picked it up at 5 same day. Everything went well. It was covered under warranty, minus deductible More

by adip257
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson, John Renier, Scott Burk , Ben Williams

Helpful
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Aug 18, 2021

Klaben Ford Lincoln of Warren responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 17, 2021

Dealership Rating
Employee Rating

Convenient, friendly, knowledgeable, works with customer. My particular sales person Mike Urbania has been with klaben Ford for many many years. He is always courteous and willing to work with me. Mike klabe More

by philtrate1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Urbania, Scott Burk, Michael Klaben , Natalie Burk

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Jul 23, 2021

Klaben Ford Lincoln of Warren responded

Hello, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit! Take care!

July 04, 2021

Dealership Rating
Employee Rating

Service was great as usual. Very friendly and professional. Would recommend the service at Klaben Ford. More

by hlb2394
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson, John Renier, Scott Burk

Helpful
Report | Print
Jul 23, 2021

Klaben Ford Lincoln of Warren responded

Hello, we appreciate your recommendation of our dealership! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

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