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Alex Marcel

Overview Reviews (972)

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Alex Marcel

Alex Marcel | Page 10

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me

4.8

972 Reviews

Overview Reviews (972)

Dealership Experience

13 yrs, 5 mos

Industry Experience

16 yrs

Languages Spoken

English

4.8

972 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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972 Reviews of Alex Marcel

June 17, 2025

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Employee Rating

The customer service met my expectations and the representative that assisted me was courteous,, knowledgeable, and professional. representative that assisted me was courteous,, knowledgeable, and professional. More

by dsamuda1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez

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Jun 17, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for the great feedback! We're pleased to hear the service met your expectations and that your representative provided courteous and professional support. If you need anything in the future, please don’t hesitate to reach out!

June 16, 2025

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Employee Rating

I bought my CRV in 2018. Honda Valley Stream Service has been handled most of my maintenance ( bought new tires from Costco, they were much less expensive). Besides the tire Honda Valley Stream Service has been handled most of my maintenance ( bought new tires from Costco, they were much less expensive). Besides the tires, I have had all my service done by Honda Valley Stream. And have been satisfied. Thank you, More

by HARMELODY96

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Clara Torres, Briyanna Jones

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Jun 17, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your continued trust and loyalty since purchasing your CR-V in 2018! We're glad to hear you've been satisfied with the service provided by Honda Valley Stream. If there’s ever anything more we can do for you, please don’t hesitate to reach out!

June 10, 2025

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Employee Rating

I'm very happy with the service here, as well as the representative/agent who helped me. He was very knowledgeable. representative/agent who helped me. He was very knowledgeable. More

by sikorskiarlene

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 10, 2025 -

Honda of Valley Stream responded

Hi, Thank you for the kind words! We're so glad you had a positive experience and that your representative was able to assist you with expertise and care. If you ever need anything else, please don’t hesitate to reach out!

June 05, 2025

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Employee Rating

The service was awesome. I look forward to taking my cars there, they take very good care of their customers. I look forward to taking my cars there, they take very good care of their customers. More

by mesmiie

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 06, 2025 -

Honda of Valley Stream responded

Hi, We’re thrilled to hear you’ve had such a positive experience and feel well taken care of! Thanks for your trust—please don’t hesitate to reach out if you ever need anything!

June 03, 2025

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Employee Rating

Brought my car in to replace a damaged side view mirror and had a complete tune up while I was there. Very pleased with new part and all the work done to keep my car running smoothly. Much appreciated ev and had a complete tune up while I was there. Very pleased with new part and all the work done to keep my car running smoothly. Much appreciated everyone who who worked on car and Alex for walking me through any questions I had. More

by HSOEHNGEN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 04, 2025 -

Honda of Valley Stream responded

Hi, We’re glad everything from the repair to the tune-up met your expectations and that Alex was there to guide you through the process. Thanks for your kind words—please feel free to reach out if you ever need anything!

May 29, 2025

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Employee Rating

Wow, customer service. I dropped my vehicle off. They told me it would be ready in 5 hours. I got it back in 2. I dropped my vehicle off. They told me it would be ready in 5 hours. I got it back in 2. More

by QL_ROBERTS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Martinez

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May 30, 2025 -

Honda of Valley Stream responded

Hi QL_ROBERTS, We’re glad we could get your vehicle back to you even faster than expected! Thank you for sharing your experience—please don’t hesitate to reach out if you ever need anything!

May 28, 2025

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Employee Rating

Honda customer service is great. I never had any issues with any one. Always on time with my car. The waiting room is always available to wait for your car. The bathroom is alway I never had any issues with any one. Always on time with my car. The waiting room is always available to wait for your car. The bathroom is always clean. Just want to say thank you Honda. More

by sandydee032

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 28, 2025 -

Honda of Valley Stream responded

Hi, Thank you for the kind words! We're glad to hear your experiences with Honda have been consistently positive and that our team and facilities meet your expectations. Please don’t hesitate to reach out if you need anything in the future!

May 26, 2025

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Employee Rating

Easy to schedule service, easy to drop off vehicle, and easy to understand the services performed. easy to understand the services performed. More

by mgreco545

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 27, 2025 -

Honda of Valley Stream responded

Hi, We’re glad the entire process was straightforward and easy for you! Thank you for your feedback—please don’t hesitate to reach out if you need anything in the future!

May 26, 2025

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Employee Rating

Kevin was great He went above and beyond to help me get my problem solve even when other was being rude Much appreciated get my problem solve even when other was being rude Much appreciated More

by sylvester27christine

Verified Customer

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Kevin Singh

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May 27, 2025 -

Honda of Valley Stream responded

Hi, We’re so glad Kevin was able to go above and beyond to help you out. Thank you for sharing your experience—please let us know if you ever need anything else!

May 22, 2025

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Employee Rating

Alex is a constant professional at all times. My wife & I appreciate Alex courtesy & professionalism each time we have our HRV serviced & because of how he serves us we will continue to visit Ho My wife & I appreciate Alex courtesy & professionalism each time we have our HRV serviced & because of how he serves us we will continue to visit Honda Of Valley Stream. More

by DENNIS KEA

Verified Customer

Workmanship

Service Time

Recommend Dealer

Yes

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May 23, 2025 -

Honda of Valley Stream responded

Hi Dennis, We’re grateful for your continued trust and so glad to hear Alex consistently provides the level of service you value. We’ll be sure to pass along your kind words—thank you for choosing us! Please reach out if there is anything we can do for you.