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Alex Marcel

Overview Reviews (997)

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Alex Marcel

Alex Marcel | Page 10

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.8

997 Reviews

Overview Reviews (997)

Dealership Experience

13 yrs, 7 mos

Industry Experience

16 yrs, 2 mos

Languages Spoken

English

4.8

997 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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997 Reviews of Alex Marcel

September 25, 2025

Dealership Rating

Employee Rating

Alex Marcel and the hard working people at the service department are nothing short of amazing. We would definitely recommend Honda of Valley Stream. department are nothing short of amazing. We would definitely recommend Honda of Valley Stream. More

by JOZONE113

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Clara Torres

Sep 26, 2025 -

Honda of Valley Stream responded

Hi, thank you for sharing your experience and recognizing Alex Marcel and the service team for their outstanding support. Please reach out if there’s anything else we can do for you.

September 21, 2025

Dealership Rating

Employee Rating

Service was excellent. My advisor explained the services I needed.and I was out on time My advisor explained the services I needed.and I was out on time More

by MARCELALYSSA4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 22, 2025 -

Honda of Valley Stream responded

Hi, thank you for sharing your experience and pointing out how well your advisor guided you and kept everything on schedule. Please reach out if there’s anything else we can do for you.

September 09, 2025

Dealership Rating

Employee Rating

Marcel is very good with the customer and trustworthy, always has a smile i love the service always has a smile i love the service More

by DROSS05

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 09, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your review! We’re glad Marcel’s friendly and reliable service continues to make a great impression. Please don’t hesitate to reach out if you need anything.

September 08, 2025

Dealership Rating

Employee Rating

Very good service on my Honda, I was informed went was ready by my phone and that was good. ready by my phone and that was good. More

by simmons114

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 09, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your review! We’re glad the service went smoothly and that the communication kept you updated along the way. Please don’t hesitate to reach out if you need anything.

September 08, 2025

Dealership Rating

Employee Rating

Service was friendly. 3 hour wait for an oil change on new car—too long 3 hour wait for an oil change on new car—too long More

by reknecht68

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Sep 10, 2025 -

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may gather more information. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.

September 05, 2025

Dealership Rating

Employee Rating

Great service with minimum wait time. Nice space, and I was able to do my work while waiting. Marcel's service is excellent, and he is always approachable Nice space, and I was able to do my work while waiting. Marcel's service is excellent, and he is always approachable More

by TIMDAWA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 08, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your review! We’re glad Marcel’s support and the comfortable environment made your visit smooth and convenient. Please don’t hesitate to reach out if you need anything.

September 02, 2025

Dealership Rating

Employee Rating

Very pleasant and helpful guy to deal with. He greated with a smile. He was also knowledgeable about the recall He greated with a smile. He was also knowledgeable about the recall More

by clksowerby

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 03, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your feedback! We’re glad to know you had a positive experience and that everything was explained clearly regarding the recall. Please reach out if you ever need anything.

September 02, 2025

Dealership Rating

Employee Rating

I have been coming to Honda for several years. Have had many reps. I was worried when Deo retired. However Marcel alleviated my anxiety and since he has become my go to person I cannot complain. Have had many reps. I was worried when Deo retired. However Marcel alleviated my anxiety and since he has become my go to person I cannot complain. This is my first survey but not my last. He is the reason I come back. More

by maylanlelou

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 03, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for sharing your experience! It’s wonderful to hear that Marcel’s support has given you confidence and kept you coming back over the years. Please don’t hesitate to reach out if you need anything.

August 28, 2025

Dealership Rating

Employee Rating

They are very very helpful. They suggest me lot of things to choose good car. Special thanks to Mr. Hassan who helped me lot. I’m very honored to being a Honda Family member. They suggest me lot of things to choose good car. Special thanks to Mr. Hassan who helped me lot. I’m very honored to being a Honda Family member. More

by UJJALKUMARDEBTKD23

Verified Customer

Sales Price Transparency

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Gabe Peña, Mark Skawinski, Kazi Kamal , Hassan Chowdhury

Aug 28, 2025 -

Honda of Valley Stream responded

Hi there, We’re glad to hear the team provided such helpful guidance and that Hassan gave you the support you needed in choosing the right car. It’s wonderful to know you feel welcomed as part of the Honda family. If you ever need anything else, please don’t hesitate to reach out!

August 27, 2025

Dealership Rating

Employee Rating

The service was excellent. The issue with the car was resolved and the car is running good so far. The issue with the car was resolved and the car is running good so far. More

by al1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 28, 2025 -

Honda of Valley Stream responded

Hi there, We’re glad to hear your vehicle issue was resolved and that it’s running well after service. If you ever need anything else, please don’t hesitate to reach out!