Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 11

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
953 Reviews

Dealership Experience

13 yrs, 2 mos

Industry Experience

15 yrs, 9 mos

Languages Spoken

English English

4.8

953 Reviews

Write a Review

953 Reviews of Alex Marcel

April 09, 2025

Dealership Rating
Employee Rating

Very pleasant to deal with understood the reason why I was there and what I have told him would definitely deal with him again More

by cubbsass58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2025

Honda of Valley Stream responded

Hi there! Thank you for the great feedback. We're glad your experience was pleasant and that you felt heard and understood. We’d be happy to assist you again anytime—just let us know when you’re ready!

Apr 10, 2025

cubbsass58 responded

Good morning I just went to the parts department because I have some chipping on the hood of the car which just turned a year old Hassan the one that sold me the car told me I could go get touchup most likely would cost me like three dollars I went there stood there for 25 minutes to find out it was almost $24 It’s unacceptable because the car is practically brand new and the paint is chipping on the top of the hood I shouldn’t have to pay that kind of money for a touchup on a car that I said is practically brand new so I was very unhappy about that. I emailed his son very nice man gave me his email, but I have not heard back from him

April 08, 2025

Dealership Rating
Employee Rating

The service department is cleaner, brighter, neater, appealing and more friendly than the dealership department. More

by atta269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

Apr 09, 2025

Honda of Valley Stream responded

Hi there! Thank you for your feedback. We're glad to hear you had a positive experience with our service department. If there's anything we can do to improve your experience with any part of the dealership, we’re always here to listen and help!

March 28, 2025

Dealership Rating
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The staff is always very professional and kind, I always have a great experience when I take my car. More

by aaunited
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2025

Honda of Valley Stream responded

Hi there! Thank you for the kind words. We truly appreciate your continued trust and look forward to seeing you again!

March 26, 2025

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My experience at Honda service was excellent! The staff is amazing, always a pleasure to deal with. More

by ERICSTRAUSSBVYC
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

Mar 26, 2025

Honda of Valley Stream responded

Hi Eric! Thank you for the great feedback. We’re so glad to hear your experience with our service team was excellen. We appreciate your continued trust—don’t hesitate to reach out if you need anything!

March 21, 2025

Dealership Rating
Employee Rating

I asked a question about why you suggested I replace my compliance bushings. Unfortunately it was not clear. I would love to speak to a Manager so that they can explain it to me. Kevin told me I should More

by mabwarwick@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2025

Honda of Valley Stream responded

We thank you for the time you spent leaving us this review. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may further explain. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.

March 20, 2025

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Employee Rating

Every person treated me Like their only customer,from start to finish,just excellent service More

by SILFOX9986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

Mar 25, 2025

Honda of Valley Stream responded

Hi there! Thank you so much for the wonderful feedback. We're thrilled to hear that our team made you feel valued every step of the way. Providing personalized, top-notch service is what we strive for. If you ever need anything, we’re always here for you!

March 19, 2025

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Employee Rating

Professional, courteous and polite, Marcel is the best associate at Honda of Valley Stream service. More

by peterkinjudeas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2025

Honda of Valley Stream responded

Hi there! Thank you for the kind words and for recognizing Marcel—he truly is a valued member of our team, and we’re so glad he made your experience a great one. We appreciate your continued trust, and if there’s ever anything you need, we’re always here to help!

March 18, 2025

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Employee Rating

Always great service and Alex Marcel always gives me options on what is crucial and what is necessary to do for the longevity of my vehicle. Alex is very thorough and professional He is also very easy t More

by AYGHONDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

Mar 25, 2025

Honda of Valley Stream responded

Hi there! Thank you for your thoughtful review and for being a valued customer. Your suggestion about offering a car wash after service is a great one, and we’ll certainly take that into consideration. If there's ever anything more we can do, we're always here to help!

March 13, 2025

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Employee Rating

Brought car in for recall. Marcel and Willie polite and accommodating. Huge difference from my last visit to Valley Stream. Swore I would never come back but I needed to do t More

by jryan614
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia

Mar 14, 2025

Honda of Valley Stream responded

Hi, thank you for giving us another chance and sharing your experience! Your feedback means a lot, and we appreciate the opportunity to earn your business back. If you ever need anything, don’t hesitate to reach out!

March 12, 2025

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Employee Rating

V e r y g o o d s e r v i c e *************** More

by ALIX1135656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2025

Honda of Valley Stream responded

Hi, thank you for your review! We're glad to hear you had a great service experience. If you ever need anything, feel free to reach out!

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