Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 19

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
959 Reviews

Dealership Experience

13 yrs, 3 mos

Industry Experience

15 yrs, 10 mos

Languages Spoken

English English

4.8

959 Reviews

Write a Review

959 Reviews of Alex Marcel

December 21, 2024

Dealership Rating
Employee Rating

things were very well done I do not have any complain about the service received More

by FRICKSNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinsky, Brandon Martinez

Report | Print
Dec 23, 2024

Honda of Valley Stream responded

Thank you for your feedback! We’re glad to hear everything was handled to your satisfaction. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 20, 2024

Dealership Rating
Employee Rating

Marcel was extremely knowledgeable and helpful in helping me resolve my issue in a timely manner . I will definitely ask for him the next time I bring my car to Honda for service ! More

by NSCHWERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 20, 2024

Honda of Valley Stream responded

We’re delighted to hear that Marcel’s knowledge and helpfulness made a positive impact and resolved your issue efficiently. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 18, 2024

Dealership Rating
Employee Rating

Kevin is extremely knowledgeable and helpful. The parts department provided excellent customer service and was not condescending when discussing a new battery for our car. More

by Tasha506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres, Kevin Singh, Briyanna Jones

Report | Print
Dec 18, 2024

Honda of Valley Stream responded

We’re thrilled to hear that Kevin and the parts department provided knowledgeable and excellent customer service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 18, 2024

Dealership Rating
Employee Rating

I couldn’t get my answer I was looking for struts replace , I still don’t know how much would cost me replacing struts. They gave me huge list of issue. More

by UGUR_GULMUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Clara Torres, Brandon Martinez

Report | Print
Dec 27, 2024

Honda of Valley Stream responded

We apologize for the misunderstanding. If you look at Line D of the invoice given to you at your visit with us it gives this struts pricing: Line D: Customer states, check front struts, was told that are leaking and making noise, price Correction *Alignment-4 wheel: with strut $169.95 Other: left front strut bearing n bump stop $1045.27 Hope this help! Please reach out if we can assist you with this repair and anything else. Happy New Year!

December 17, 2024

Dealership Rating
Employee Rating

Service manager Willie was excellent as was Alex . They kept their promises and made my experience pleasant More

by ascope319
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 18, 2024

Honda of Valley Stream responded

We’re delighted to hear that Willie and Alex provided excellent service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

Dec 19, 2024

ascope319 responded

I received excellent attention and service

December 17, 2024

Dealership Rating
Employee Rating

Marcel was amazing. He kept his word on when he would get back to me and when I would receive my vehicle. Most service centers tell you they will call or text you and NE More

by LAURAWHITE624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 18, 2024

Honda of Valley Stream responded

We’re thrilled to hear that Marcel provided exceptional service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 17, 2024

Dealership Rating
Employee Rating

Why do I need to sit around and wait for my service to be completed???? And no, I don't need a one-way ride and then pay Uber to get back to you!! You need to learn a thing or two from Tesla. They take More

by RONIYOSOFOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Dec 19, 2024

Honda of Valley Stream responded

We apologize that you are upset with the service you received. Our policy is to provide a ride to where you need to go which was offered at the time of your service appointment. Our clients are never required to stay and wait for their service, however a lot do because we have such a nice waiting area with refreshments for them. Take care!

December 11, 2024

Dealership Rating
Employee Rating

The service department did something to my heating system that caused it to not work properly. More

by BRYANTD517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Briyanna Jones, Mark Skawinsky

Report | Print
Dec 17, 2024

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Our service manager, Willie Meija, would like you to reach out to him directly so that he may gather more information. His number is 516-812-5302. He looks forward to hearing from you.

December 11, 2024

Dealership Rating
Employee Rating

I only come here for my cars needs. The service and people here are awesome! Keep up the great work! More

by georgemartinez37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

Report | Print
Dec 13, 2024

Honda of Valley Stream responded

Thank you for your loyalty and kind words! We’re thrilled to hear you trust us with your car’s needs and appreciate our team’s service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 10, 2024

Dealership Rating
Employee Rating

Pretty good but my car is still stalling and it’s very dangerous- Honda issue More

by szoldan116
Recommend Dealer
Yes
Report | Print
Dec 13, 2024

Honda of Valley Stream responded

Thank you for bringing this to our attention. We encourage you to contact our service department again as soon as possible so we can address this problem promptly and ensure your safety. Please don’t hesitate to reach out—we’re here to help!

1
...
18
19
20
...
96

Dealership Inventory (282 Vehicles)

used 2023 Honda Civic Sedan car, priced at $24,500
2023 Honda Civic Sedan
used
Aegean Blue Metallic exterior
Variable
FWD
$24,500
View Details
used 2023 Honda CR-V Hybrid car, priced at $28,900
2023 Honda CR-V Hybrid
used
Platinum White Pearl exterior
Variable
AWD
$28,900
View Details
used 2026 Honda HR-V car, priced at $30,400
2026 Honda HR-V
used
White exterior
Variable
AWD
$30,400
View Details
used 2023 Honda Civic Hatchback car, priced at $23,500
2023 Honda Civic Hatchback
used
Rallye Red exterior
Variable
FWD
$23,500
View Details
used 2025 Honda Accord Sedan car, priced at $29,000
2025 Honda Accord Sedan
used
White exterior
Variable
FWD
$29,000
View Details
used 2024 Honda Accord Hybrid car, priced at $29,000
2024 Honda Accord Hybrid
used
Gray exterior
Variable
FWD
$29,000
View Details
View All Inventory