Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 19

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
953 Reviews

Dealership Experience

13 yrs, 2 mos

Industry Experience

15 yrs, 9 mos

Languages Spoken

English English

4.8

953 Reviews

Write a Review

953 Reviews of Alex Marcel

December 17, 2024

Dealership Rating
Employee Rating

Why do I need to sit around and wait for my service to be completed???? And no, I don't need a one-way ride and then pay Uber to get back to you!! You need to learn a thing or two from Tesla. They take More

by RONIYOSOFOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 19, 2024

Honda of Valley Stream responded

We apologize that you are upset with the service you received. Our policy is to provide a ride to where you need to go which was offered at the time of your service appointment. Our clients are never required to stay and wait for their service, however a lot do because we have such a nice waiting area with refreshments for them. Take care!

December 11, 2024

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Employee Rating

The service department did something to my heating system that caused it to not work properly. More

by BRYANTD517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2024

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Our service manager, Willie Meija, would like you to reach out to him directly so that he may gather more information. His number is 516-812-5302. He looks forward to hearing from you.

December 11, 2024

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I only come here for my cars needs. The service and people here are awesome! Keep up the great work! More

by georgemartinez37
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

Dec 13, 2024

Honda of Valley Stream responded

Thank you for your loyalty and kind words! We’re thrilled to hear you trust us with your car’s needs and appreciate our team’s service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 10, 2024

Dealership Rating
Employee Rating

Pretty good but my car is still stalling and it’s very dangerous- Honda issue More

by szoldan116
Recommend Dealer
Yes
Dec 13, 2024

Honda of Valley Stream responded

Thank you for bringing this to our attention. We encourage you to contact our service department again as soon as possible so we can address this problem promptly and ensure your safety. Please don’t hesitate to reach out—we’re here to help!

December 06, 2024

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Employee Rating

I dropped my van to replace batteries I paid double the price my genuine Honda battery and additional charge as labor to replace which is double the cost for the battery compared to other batteries in the More

by romyanthraper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 13, 2024

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. We are unable to locate you in our systems. Please reach out so that we may discuss this further with you. 516-812-5302

December 03, 2024

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Employee Rating

She was thorough and kept me updated with my cars’ status She also gave me suggestions about my concerns More

by jacquelinembuggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

Dec 04, 2024

Honda of Valley Stream responded

Thank you for your feedback! It’s great to hear that you received thorough service and timely updates about your vehicle. We’re glad she provided helpful suggestions to address your concerns. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

November 25, 2024

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Employee Rating

Professionals at every level from people checking you in to the service advisor. They did not try to sell anything extra More

by JIVRAJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Honda of Valley Stream responded

Thank you for your feedback! We’re delighted to hear that our team provided professional and straightforward service at every step. We look forward to assisting you again in the future!

November 21, 2024

Dealership Rating
Employee Rating

Alex is always very helpful and knowledgeable, keeps me informed of all repairs and repair times. More

by SDD48
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 21, 2024

Honda of Valley Stream responded

Thank you for your feedback! We’re thrilled to hear that Alex consistently provides helpful and knowledgeable service. We look forward to continuing to assist you with all your automotive needs!

November 18, 2024

Dealership Rating
Employee Rating

It was a great experience through great customer service due to Brianna being a great help! More

by ralahmcnair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2024

Honda of Valley Stream responded

Thank you for sharing your experience! We’re thrilled to hear that Brianna’s exceptional assistance made your visit so positive. We look forward to providing you with great service again in the future!

November 16, 2024

Dealership Rating
Employee Rating

Professional service, excellent communication throughout the entire service. I loved the new thing when I received the picture of the part that had to be replaced in a message to approve additional service. More

by V. Hostiuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Briyanna Jones

Nov 18, 2024

Honda of Valley Stream responded

Thank you for your fantastic feedback! Your trust means everything to us, and we look forward to serving you again in the future!

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