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Alex Marcel

Overview Reviews (981)

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Alex Marcel

Alex Marcel | Page 23

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.8

981 Reviews

Overview Reviews (981)

Dealership Experience

13 yrs, 5 mos

Industry Experience

16 yrs

Languages Spoken

English

4.8

981 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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981 Reviews of Alex Marcel

November 12, 2024

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Employee Rating

My service was very fast my advisor was Marcel I got my car back within an hour he always keeps me updated with my car how long the wait is going to be communication with him is always great the waiting a car back within an hour he always keeps me updated with my car how long the wait is going to be communication with him is always great the waiting area is also nice they offer free complimentary coffee and tea which is very nice More

by NATALIE62279

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 12, 2024 -

Honda of Valley Stream responded

We’re thrilled to hear that Marcel’s timely updates and excellent communication made your service experience so smooth! It’s great to know you appreciated the comfortable waiting area and complimentary refreshments as well. Thank you for sharing your experience, and we look forward to serving you again!

November 08, 2024

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Unprofessionally delivered the vehicle while the job wasn’t done at all. Waited more than 3 hours just to do a battery replacement and wiper. wasn’t done at all. Waited more than 3 hours just to do a battery replacement and wiper. More

by Md Aynul Islam

Verified Customer

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Nov 12, 2024 -

Honda of Valley Stream responded

We are sorry that your experience with us was less than satisfactory. After doing some research, we found that there was a glitch in our internal system that delayed notification of approved work and then delayed the completion of the vehicle. We offer our sincere apologies for the technical difficulties experienced during your visit with us and hope to see you again.

November 08, 2024

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Excellent customer service demeanor and etiquette! Mr. Marcel and the shop completed my recall/oil change in record time. I will be returning to this dealship purely on those 2 reasons alone. Mr. Marcel and the shop completed my recall/oil change in record time. I will be returning to this dealship purely on those 2 reasons alone. More

by SYLVIAPODE

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Nov 08, 2024 -

Honda of Valley Stream responded

We’re thrilled to hear that Marcel and the team provided such efficient and courteous service! Completing your recall and oil change quickly while maintaining a professional approach is exactly what we strive for. Thank you for choosing us, and we look forward to your next visit!

November 03, 2024

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Employee Rating

Great service. Resolved issues in a timely manner. Very professional. Would highly recommend anyone to bring their vehicle here for service. Resolved issues in a timely manner. Very professional. Would highly recommend anyone to bring their vehicle here for service. More

by jasonruben12

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Nov 05, 2024 -

Honda of Valley Stream responded

We’re happy to hear about your positive experience with our service team! Resolving issues promptly and professionally is our goal, and we appreciate your high recommendation. Thank you for trusting us with your vehicle!

November 02, 2024

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Car was not properly diagnosed. Two weeks after being serviced car stop working. Fluids were not check properly. Two weeks after being serviced car stop working. Fluids were not check properly. More

by TERICAVE10

Verified Customer

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Recommend Dealer

Other Employees Tagged: Clara Torres

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Nov 13, 2024 -

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Based on your username, we are unable to locate you in our systems or find any information on the diagnosis and repairs of your vehicle. Our service manager, Willie Meija, would like you to reach out to him directly so that he may gather more information. His number is 516-812-5302. He looks forward to hearing from you.

October 31, 2024

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Honda of valley stream is the best! ! Will always recommend to the family and friends. ! Will always recommend to the family and friends. More

by yemitobi

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Nov 01, 2024 -

Honda of Valley Stream responded

Thank you for your enthusiastic feedback! We're delighted to hear that you consider us the best and appreciate your willingness to recommend us to your family and friends. We look forward to continuing to provide you with excellent service!

October 31, 2024

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I wasn't too long waiting for my car to be fixed and this was my second time being there for the same issue. was my second time being there for the same issue. More

by BLUEYEDTIGER212

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Kevin Singh

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Nov 01, 2024 -

Honda of Valley Stream responded

Thank you for sharing your experience. We're glad to hear the wait time wasn't too long, although we’re sorry to hear you had to return for the same issue. We appreciate your patience and hope the problem has been fully resolved. Let us know if you need any further assistance!

October 29, 2024

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Staff are very friendly and accomodating especially clara and the technician. Keep up the good work! and the technician. Keep up the good work! More

by JESTER_JOKER135

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez , Jerry Lancaster JR

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Oct 30, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We’re glad to hear that Clara and the technician provided friendly and accommodating service. We’ll pass along your kind words, and we look forward to serving you again!

October 29, 2024

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Excellent work service perfect people like location good customer service good 👍 good 😊 person like mecanic customer service good 👍 good 😊 person like mecanic More

by jeankell16

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Brandon Martinez

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Oct 30, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're thrilled to hear that you enjoyed the excellent service, friendly staff, and convenient location. It’s wonderful to know our team made a positive impression. We look forward to serving you again!

October 29, 2024

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Always great service. Not at all disappointed. I have been coming here for years and l’m satisfied. Not at all disappointed. I have been coming here for years and l’m satisfied. More

by innissmarilyn

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Brandon Martinez

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Oct 30, 2024 -

Honda of Valley Stream responded

Thank you for your loyalty and kind words! We're delighted to hear that you've consistently received great service over the years and that we've met your expectations. We look forward to continuing to serve you!