Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 28

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
953 Reviews

Dealership Experience

13 yrs, 2 mos

Industry Experience

15 yrs, 9 mos

Languages Spoken

English English

4.8

953 Reviews

Write a Review

953 Reviews of Alex Marcel

June 19, 2024

Dealership Rating
Employee Rating

Service was courteous ,professional Uber was provided since more work had to be done Themept me abreast via text regularly More

by aryel_nicoleau_md
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

Jun 20, 2024

Honda of Valley Stream responded

Thank you for your feedback! We're pleased to hear that you found our service courteous and professional. It's great to know that we could provide an Uber for you and keep you regularly updated via text. If you need any further assistance or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 19, 2024

Dealership Rating
Employee Rating

I called in and the price that Marcel quoted me is exactly what I paid! More

by pyramidny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

Jun 20, 2024

Honda of Valley Stream responded

Thank you for sharing your experience! We're glad to hear that Marcel provided you with an accurate quote and that everything went smoothly. If you need any further assistance or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 17, 2024

Dealership Rating
Employee Rating

Marcus is a dedicated worker who provides excellent services 👏🏾. He made sure urban exported m e home safely while my car was being services. More

by DHOLIDAY5145
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Jun 19, 2024

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that Marcus provided you with excellent service and ensured you got home safely while your car was being serviced. If you need any further assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 11, 2024

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Employee Rating

Great service. Friendly staff all work done on time. Prices were good and competitive with other vendors More

by vogelsfour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2024

Honda of Valley Stream responded

Thank you for your positive feedback! We're delighted to hear that you received great service, found our staff friendly, and that all work was completed on time. We're also glad to know that you found our prices competitive. If you need any further assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 10, 2024

Dealership Rating
Employee Rating

Overall very good, especially the mechanic Fix right the first time. Recommend this dealer in the future. More

by GERRYANDAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2024

Honda of Valley Stream responded

Thank you for your positive feedback! We're glad to hear that you had a very good experience, especially with our mechanic. Fixing it right the first time is our goal, and we appreciate your recommendation. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

June 07, 2024

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Employee Rating

Marcel is a great service advisor as well as a great person. Very knowledgeable about all of my concerns. Handles my concerns as the pro he is. Definitely would recommend him. More

by JOZONE113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres

Jun 11, 2024

Honda of Valley Stream responded

Thank you for your wonderful feedback! We're thrilled to hear that Marcel has been a great service advisor and a knowledgeable professional, addressing all your concerns effectively. We appreciate your recommendation and are proud to have Marcel on our team. If you need any further assistance, please don't hesitate to reach out. We're here to help!

June 05, 2024

Dealership Rating
Employee Rating

Service was ok, but there were some issues with billing. In particular, I didn't get to see an accurate itemized receipt of all charges to review before the work was done. I was also informed 1 day after More

by yucong.zhu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2024

Honda of Valley Stream responded

We apologize for the miscommunication on your invoices. There were 2 separate and simply a mistake that was made. We plan to do better in the future. We value you and your business and hope you will continue to do business with us in the future

June 05, 2024

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Employee Rating

I love having Marcel as my advisor. He is caring, courteous, and always gives me the best level of service. He's always smiling and makes jokes with the customers. He checked in with me More

by aisha992002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2024

Honda of Valley Stream responded

Thank you for your wonderful feedback! We're thrilled to hear that Marcel has provided you with such outstanding service. His caring and courteous nature, along with his ability to keep customers smiling and informed, truly sets him apart. We appreciate your loyalty and are glad to know that Marcel's great customer service keeps you coming back. We look forward to continuing to serve you with the best level of service!

June 04, 2024

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Employee Rating

Best person he got me in an out in a timely fashion. Will recommend Alex again More

by Sheena6592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2024

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that Alex provided you with efficient service and got you in and out in a timely fashion. Your recommendation means a lot to us. If you need anything else, please don't hesitate to reach out. Enjoy your new car!

June 04, 2024

Dealership Rating
Employee Rating

Getting an appointment was easy. The welcome upon arrival was seamless. The job was done well. The pick up at the end was perfect. Everything went smoothly. Thank you Valley Stream H More

by audiostu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2024

Honda of Valley Stream responded

We appreciate your wonderful review! We're thrilled to hear that your experience with us was seamless from start to finish. We're glad everything went smoothly and that you were pleased with the job done. Your kind words mean a lot to us, and we look forward to serving you again in the future!

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