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Alex Marcel

Overview Reviews (981)

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Alex Marcel

Alex Marcel | Page 29

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me

4.8

981 Reviews

Overview Reviews (981)

Dealership Experience

13 yrs, 5 mos

Industry Experience

16 yrs

Languages Spoken

English

4.8

981 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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981 Reviews of Alex Marcel

August 12, 2024

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Employee Rating

Courteous friendly and respectful on point Honda is the best dealership it’s a dealership that cares about customers best dealership it’s a dealership that cares about customers More

by BENNETTNEDGRALEE

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Clara Torres

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Aug 13, 2024 -

Honda of Valley Stream responded

Thank you for your kind words! We're delighted to hear that you found our team courteous, friendly, and respectful. At Honda, we truly care about our customers, and we're glad that it shows. We appreciate your feedback and look forward to continuing to serve you with the same level of care and commitment in the future!

August 12, 2024

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3 phone calls to get recalls corrected. Then they said a denied requirement service they never told me recommend Then they said a denied requirement service they never told me recommend More

by rayshvacretired

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Marcel

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Aug 14, 2024 -

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. We value our long term, as well as, our future customers. Please reach out to Antwone Dixon at 516-285-6655 extension 134 to directly speak to her further about this matter.

August 12, 2024

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Briyanna was great - the entire experience was quick and simple. She helped me order a car to drive me home instead of waiting at the shop - which was a fantastic service. simple. She helped me order a car to drive me home instead of waiting at the shop - which was a fantastic service. More

by mshimonov

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez , Jerry Lancaster JR

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Aug 13, 2024 -

Honda of Valley Stream responded

Thank you for sharing your positive experience! We're delighted to hear that Briyanna made your visit quick and simple, and that she went the extra mile to help you arrange a ride home. We're glad you found this service helpful, and we look forward to serving you again in the future!

August 12, 2024

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Overall experience was great. Dropped my car off and received feedback about conditions of my brakes and rotors, and the repairs were made the same day. Dropped my car off and received feedback about conditions of my brakes and rotors, and the repairs were made the same day. More

by Ron Wilson

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Briyanna Jones

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Aug 12, 2024 -

Honda of Valley Stream responded

Thank you for sharing your positive experience! We're glad to hear that everything went smoothly, from dropping off your car to receiving feedback and having the repairs completed the same day. We appreciate your trust and look forward to serving you again in the future!

August 09, 2024

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Far beyond my expectations. She was very knowledgable, fast and easy. Would highly recommend. Thank you for the services. She was very knowledgable, fast and easy. Would highly recommend. Thank you for the services. More

by john.dawson17.jd

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez , Jerry Lancaster JR

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Aug 12, 2024 -

Honda of Valley Stream responded

Thank you for your glowing feedback! We're thrilled to hear that the service exceeded your expectations and that you found the experience knowledgeable, fast, and easy. We appreciate your recommendation and look forward to serving you again in the future!

August 07, 2024

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Alex got me in & out of the service dept. with a helpful smile on his face and one on mine. :-) with a helpful smile on his face and one on mine. :-) More

by msecondbest

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia

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Aug 08, 2024 -

Honda of Valley Stream responded

We're delighted to hear that Alex provided you with efficient service and a friendly smile. Your satisfaction means a lot to us. Thank you for sharing your positive experience! 😊

August 05, 2024

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Mr. Alex Marcel continues to be an EXCELLENT Service representative over the years. His STELLAR/EXCELLENT Service is the primary reason why my wife & I return to have our Honda serviced at Honda of Val representative over the years. His STELLAR/EXCELLENT Service is the primary reason why my wife & I return to have our Honda serviced at Honda of Valley Stream. More

by DENNISKEA0

Verified Customer

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Recommend Dealer

Yes

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Aug 06, 2024 -

Honda of Valley Stream responded

Thank you for your continued trust and loyalty! We're thrilled to hear that Mr. Alex Marcel's stellar service keeps you and your wife returning to us. We appreciate your kind words and look forward to continuing to provide you with excellent service.

August 05, 2024

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Marcel was informative, and very helpful during my repairs. He was patient and spoke in a way easy for me to understand. repairs. He was patient and spoke in a way easy for me to understand. More

by aryanashby

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 06, 2024 -

Honda of Valley Stream responded

Thank you for sharing your experience. We're glad to hear that Marcel was informative, helpful, and patient, making the repair process easy to understand. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again!

August 03, 2024

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Service was fast and efficient and workers were friendly and super helpful. The experience was great. and super helpful. The experience was great. More

by isaiah_ware

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Aug 05, 2024 -

Honda of Valley Stream responded

We're glad to hear that you had a great experience with fast and efficient service. It's wonderful to know our team was friendly and super helpful. Thank you for your positive feedback, and we look forward to serving you again!

August 01, 2024

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Nice ambience, Great employees very helpful, Quick and very efficient service. Amazing complementary Coffee. Overall Great customer service very efficient service. Amazing complementary Coffee. Overall Great customer service More

by JORDANBIGGS2154

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez , Jerry Lancaster JR

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Aug 02, 2024 -

Honda of Valley Stream responded

We're delighted to hear that you enjoyed the ambiance and found our employees helpful. It's great to know that you experienced quick and efficient service and enjoyed our complimentary coffee. Thank you for your kind words, and we look forward to serving you again with great customer service!