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Alex Marcel
959 Reviews
Dealership Experience
13 yrs, 3 mos
Industry Experience
15 yrs, 10 mos
Languages Spoken
English
959 Reviews
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959 Reviews of Alex Marcel
June 10, 2024
Overall very good, especially the mechanic Fix right the first time. Recommend this dealer in the future. the first time. Recommend this dealer in the future. More
by GERRYANDAGE
Verified CustomerOther Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinsky, Brandon Martinez
June 07, 2024
Marcel is a great service advisor as well as a great person. Very knowledgeable about all of my concerns. Handles my concerns as the pro he is. Definitely would recommend him. person. Very knowledgeable about all of my concerns. Handles my concerns as the pro he is. Definitely would recommend him. More
by JOZONE113
Other Employees Tagged: Willie Mejia, Clara Torres
June 05, 2024
Service was ok, but there were some issues with billing. In particular, I didn't get to see an accurate itemized receipt of all charges to review before the work was done. I was also informed 1 day after In particular, I didn't get to see an accurate itemized receipt of all charges to review before the work was done. I was also informed 1 day after the service that the original bill was missing some labor costs for a water cooler replacement, which was a surprise to me. Overall I felt like this could have been handled better/billing could have been more transparent. More
by yucong.zhu
June 05, 2024
I love having Marcel as my advisor. He is caring, courteous, and always gives me the best level of service. He's always smiling and makes jokes with the customers. He checked in with me He is caring, courteous, and always gives me the best level of service. He's always smiling and makes jokes with the customers. He checked in with me while I waited and continued to keep me updated. It's hard to find creat customer service, this is why I always go back to him as my advisor! More
by aisha992002
June 04, 2024
Best person he got me in an out in a timely fashion. Will recommend Alex again Will recommend Alex again More
by Sheena6592
Other Employees Tagged: Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinsky, Brandon Martinez
June 04, 2024
Getting an appointment was easy. The welcome upon arrival was seamless. The job was done well. The pick up at the end was perfect. Everything went smoothly. Thank you Valley Stream H The welcome upon arrival was seamless. The job was done well. The pick up at the end was perfect. Everything went smoothly. Thank you Valley Stream Honda Service. You guys are great. More
by audiostu
June 01, 2024
This is our 3rd car from Honda of valley stream, and 9th car from Gary Lin. Great sales! car from Gary Lin. Great sales! More
by changluigi
Other Employees Tagged: Willie Mejia, Clara Torres, Gary Lin, Kevin Singh, Gabe Peña, Briyanna Jones, Mark Skawinsky, Brandon Martinez , Jerry Lancaster JR
May 29, 2024
Briyanna is very kind, up front about costs, and calls back when an issue comes up. She is knowledgeable and an asset to the service center. back when an issue comes up. She is knowledgeable and an asset to the service center. More
by JG
Other Employees Tagged: Willie Mejia, Briyanna Jones
May 29, 2024
My appointment was set for 730 am, there was a line upon arrival and did not check in with Marcel until 747 am, was told I also needed awd oil which felt like I was being upsold as there was little to no in arrival and did not check in with Marcel until 747 am, was told I also needed awd oil which felt like I was being upsold as there was little to no info provided. So the oil change and tire rotation pricing doubled with the addition of this service I was informed was NEEDED. Perhaps it was but the urgency given to it made it seem necessary. I asked about a recall letter for my tail gate and was Informed it was not available and to call back in future when they may have it at unknown date. Service took slightly longer than initially informed but the customer service was descent enough not to be upsetting. Overall an Ok experience but I would not necessarily recommended them. They were alright- with a hint of used sales man energy. Perhaps Honda can train its team on improved customer service or try a bit harder. More
by CPESANTES14
Other Employees Tagged: Clara Torres, Gary Lin
