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Alex Marcel

Overview Reviews (987)

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Alex Marcel

Alex Marcel | Page 4

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.8

987 Reviews

Overview Reviews (987)

Dealership Experience

13 yrs, 6 mos

Industry Experience

16 yrs, 1 mo

Languages Spoken

English

4.8

987 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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987 Reviews of Alex Marcel

May 18, 2026

Dealership Rating

Employee Rating

Service is efficient and car problems are addressed promptly. A summary of services performed is given at conclusion, along with recommendations about what else might be needed in the future. Very help promptly. A summary of services performed is given at conclusion, along with recommendations about what else might be needed in the future. Very helpful. More

by smacg43

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 21, 2026 -

Honda of Valley Stream responded

Hi there, thank you for your feedback! We’re so glad to hear your service was efficient and that everything was clearly explained, including helpful recommendations for the future. Please feel free to reach out if you need anything.

April 30, 2026

Dealership Rating

Employee Rating

Marcel at service is wonderful and listen to all my needs. A/c is working good needs. A/c is working good More

by LFLEMINGPARKER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 30, 2026 -

Honda of Valley Stream responded

Hi there, thank you for your feedback! We’re so glad Marcel took the time to listen and make sure everything was taken care of properly. It’s great to hear your A/C is working well. Please feel free to reach out if you need anything.

April 29, 2026

Dealership Rating

Employee Rating

The job was done on Time. Job performance was excellent. He was extremely courteous and understanding. Job performance was excellent. He was extremely courteous and understanding. More

by KISHORESIRCAR4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: None

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Apr 30, 2026 -

Honda of Valley Stream responded

Hi there, thank you for your feedback! We’re glad to hear everything was completed on time and that you experienced courteous and attentive service. We truly appreciate your kind words. Please feel free to reach out if you need anything.

April 28, 2026

Dealership Rating

Employee Rating

Transparent with what to expect during the service. Listened to my concerns with my car, and updated me throughout the service. Listened to my concerns with my car, and updated me throughout the service. More

by kailan.luciano

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Martinez

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Apr 29, 2026 -

Honda of Valley Stream responded

Hi there, thank you for your feedback! We’re so glad to hear everything was clearly explained and that our team took the time to listen and keep you informed throughout your visit. Please feel free to reach out if you need anything.

April 20, 2026

Dealership Rating

Employee Rating

Took too long for an oil change - over 2 hours with an appointment No car wash included appointment No car wash included More

by NIECY40

Verified Customer

Recommend Dealer

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Apr 20, 2026 -

Honda of Valley Stream responded

Hi there, thank you for your feedback. We’re sorry to hear your visit took longer than expected, especially with an appointment, and that the experience didn’t meet your expectations. We understand how important your time is and will be addressing this with our team. We also appreciate your note regarding the car wash. Please feel free to reach out if you’d like to discuss your visit further or if you need anything.

April 13, 2026

Dealership Rating

Employee Rating

Clara was terrific. It was nice to converse via text. She was responsive and explained things to me. Re the dealership, I have been a customer of this dealership for ma It was nice to converse via text. She was responsive and explained things to me. Re the dealership, I have been a customer of this dealership for many years. I am happy with the dealership. Thank you. More

by fit1110

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Clara Torres

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Apr 14, 2026 -

Honda of Valley Stream responded

Hi there, Thank you for your continued loyalty over the years. That truly means so much to us. We’re especially glad to hear Clara made your experience smooth and convenient through text communication and clear explanations. Providing responsive and helpful service is exactly what we aim for. We sincerely appreciate your trust, and if you ever need anything at all, please don’t hesitate to reach out.

April 13, 2026

Dealership Rating

Employee Rating

Great and fast service, I was in and out in a couple hours. Thumbs up! hours. Thumbs up! More

by roberthunter29

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 13, 2026 -

Honda of Valley Stream responded

Hi there, Thank you for the thumbs up! We’re so glad your visit was quick and efficient and that you were in and out in just a couple of hours. That’s exactly what we aim for. We truly appreciate your feedback, and if you ever need anything at all, please don’t hesitate to reach out.

April 07, 2026

Dealership Rating

Employee Rating

Mark Skawinsky and Alex Marcel both provided me with amazing service and were so accommodating and extremely helpful to put me at ease. amazing service and were so accommodating and extremely helpful to put me at ease. More

by adhikind

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Skawinski

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Apr 08, 2026 -

Honda of Valley Stream responded

Hi there, Thank you so much for sharing this! We’re truly glad to hear that Mark and Alex provided such accommodating and helpful service, and that they made you feel at ease throughout your visit. That’s exactly the experience we hope every customer has. We appreciate your kind words, and if you ever need anything at all, please don’t hesitate to reach out.

March 31, 2026

Dealership Rating

Employee Rating

I had a great experience at Valley Stream Honda. Clara Torres was absolutely amazing—professional, friendly, and incredibly helpful throughout the entire process. She made everything easy and stress Clara Torres was absolutely amazing—professional, friendly, and incredibly helpful throughout the entire process. She made everything easy and stress-free, and I truly appreciated her attention to detail and customer care. More

by ADRIAN2118

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Clara Torres

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Apr 01, 2026 -

Honda of Valley Stream responded

Hi there, Thank you for the fantastic review! We’re so glad you had a great experience and that Clara made everything smooth and stress-free. Her professionalism and attention to detail truly make a difference. We truly appreciate your kind words, and if you need anything at all, please don’t hesitate to reach out.

March 29, 2026

Dealership Rating

Employee Rating

Briyanna was helpful and stayed in touch with updates as they came up. It was very appreciated. My car was fixed within 24 hours. they came up. It was very appreciated. My car was fixed within 24 hours. More

by rivkab26

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez

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Mar 30, 2026 -

Honda of Valley Stream responded

Hi there, Thank you for the wonderful feedback! We’re so glad Briyanna kept you informed throughout the process and that your vehicle was repaired so quickly. We truly appreciate your kind words, and if you need anything at all, please don’t hesitate to reach out.