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Alex Marcel

Overview Reviews (981)

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Alex Marcel

Alex Marcel | Page 31

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me

4.8

981 Reviews

Overview Reviews (981)

Dealership Experience

13 yrs, 5 mos

Industry Experience

16 yrs

Languages Spoken

English

4.8

981 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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981 Reviews of Alex Marcel

June 17, 2024

Dealership Rating

Employee Rating

Marcus is a dedicated worker who provides excellent services 👏🏾. He made sure urban exported m e home safely while my car was being services. services 👏🏾. He made sure urban exported m e home safely while my car was being services. More

by DHOLIDAY5145

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

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Jun 19, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that Marcus provided you with excellent service and ensured you got home safely while your car was being serviced. If you need any further assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 11, 2024

Dealership Rating

Employee Rating

Great service. Friendly staff all work done on time. Prices were good and competitive with other vendors Friendly staff all work done on time. Prices were good and competitive with other vendors More

by vogelsfour

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez , Jerry Lancaster JR

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Jun 12, 2024 -

Honda of Valley Stream responded

Thank you for your positive feedback! We're delighted to hear that you received great service, found our staff friendly, and that all work was completed on time. We're also glad to know that you found our prices competitive. If you need any further assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 10, 2024

Dealership Rating

Employee Rating

Overall very good, especially the mechanic Fix right the first time. Recommend this dealer in the future. the first time. Recommend this dealer in the future. More

by GERRYANDAGE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez

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Jun 11, 2024 -

Honda of Valley Stream responded

Thank you for your positive feedback! We're glad to hear that you had a very good experience, especially with our mechanic. Fixing it right the first time is our goal, and we appreciate your recommendation. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

June 07, 2024

Dealership Rating

Employee Rating

Marcel is a great service advisor as well as a great person. Very knowledgeable about all of my concerns. Handles my concerns as the pro he is. Definitely would recommend him. person. Very knowledgeable about all of my concerns. Handles my concerns as the pro he is. Definitely would recommend him. More

by JOZONE113

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres

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Jun 11, 2024 -

Honda of Valley Stream responded

Thank you for your wonderful feedback! We're thrilled to hear that Marcel has been a great service advisor and a knowledgeable professional, addressing all your concerns effectively. We appreciate your recommendation and are proud to have Marcel on our team. If you need any further assistance, please don't hesitate to reach out. We're here to help!

June 05, 2024

Dealership Rating

Employee Rating

Service was ok, but there were some issues with billing. In particular, I didn't get to see an accurate itemized receipt of all charges to review before the work was done. I was also informed 1 day after In particular, I didn't get to see an accurate itemized receipt of all charges to review before the work was done. I was also informed 1 day after the service that the original bill was missing some labor costs for a water cooler replacement, which was a surprise to me. Overall I felt like this could have been handled better/billing could have been more transparent. More

by yucong.zhu

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 12, 2024 -

Honda of Valley Stream responded

We apologize for the miscommunication on your invoices. There were 2 separate and simply a mistake that was made. We plan to do better in the future. We value you and your business and hope you will continue to do business with us in the future

June 05, 2024

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Employee Rating

I love having Marcel as my advisor. He is caring, courteous, and always gives me the best level of service. He's always smiling and makes jokes with the customers. He checked in with me He is caring, courteous, and always gives me the best level of service. He's always smiling and makes jokes with the customers. He checked in with me while I waited and continued to keep me updated. It's hard to find creat customer service, this is why I always go back to him as my advisor! More

by aisha992002

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 05, 2024 -

Honda of Valley Stream responded

Thank you for your wonderful feedback! We're thrilled to hear that Marcel has provided you with such outstanding service. His caring and courteous nature, along with his ability to keep customers smiling and informed, truly sets him apart. We appreciate your loyalty and are glad to know that Marcel's great customer service keeps you coming back. We look forward to continuing to serve you with the best level of service!

June 04, 2024

Dealership Rating

Employee Rating

Best person he got me in an out in a timely fashion. Will recommend Alex again Will recommend Alex again More

by Sheena6592

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez

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Jun 04, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that Alex provided you with efficient service and got you in and out in a timely fashion. Your recommendation means a lot to us. If you need anything else, please don't hesitate to reach out. Enjoy your new car!

June 04, 2024

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Employee Rating

Getting an appointment was easy. The welcome upon arrival was seamless. The job was done well. The pick up at the end was perfect. Everything went smoothly. Thank you Valley Stream H The welcome upon arrival was seamless. The job was done well. The pick up at the end was perfect. Everything went smoothly. Thank you Valley Stream Honda Service. You guys are great. More

by audiostu

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 04, 2024 -

Honda of Valley Stream responded

We appreciate your wonderful review! We're thrilled to hear that your experience with us was seamless from start to finish. We're glad everything went smoothly and that you were pleased with the job done. Your kind words mean a lot to us, and we look forward to serving you again in the future!

June 04, 2024

Dealership Rating

Employee Rating

Staff were very helpful and thorough with maintenance of my vehicle. I ONLY come here. my vehicle. I ONLY come here. More

by NICLEE81

Verified Customer

Recommend Dealer

Yes

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Jun 04, 2024 -

Honda of Valley Stream responded

Thank you for your kind feedback! We're delighted to hear that our staff was helpful and thorough with the maintenance of your vehicle. We're honored to be your go-to choice, and we look forward to continuing to provide you with excellent service in the future!

June 01, 2024

Dealership Rating

Employee Rating

This is our 3rd car from Honda of valley stream, and 9th car from Gary Lin. Great sales! car from Gary Lin. Great sales! More

by changluigi

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Gary Lin, Kevin Singh, Gabe Peña, Briyanna Jones, Mark Skawinski, Brandon Martinez , Jerry Lancaster JR

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Jun 04, 2024 -

Honda of Valley Stream responded

Thank you for your continued loyalty! We're thrilled to hear that this is your third car from Honda of Valley Stream and your ninth car from Gary. It's wonderful to know that you've consistently had great sales experiences with us. We appreciate your trust and look forward to serving you again in the future. Enjoy your new car!